Presentation by Ivancica Franjkovic,Croatia (ENG) Second SIGMA Regional ENP East Conference on Public Procurement, Kyiv 29-30 May 2018

1. © OECD
SECOND SIGMA REGIONAL ENP EAST
CONFERENCE ON PUBLIC PROCUREMENT
Centralised purchasing in Croatia
– a new EU Member State’s
practical experience
Ivančica Franjković
Kyiv, Ukraine, 29-30 May 2018

2. Content
• Establishment of the Croatian Central
Procurement Office
• Lessons learned
1

3. Establishment of the CPO
Established in 2010 by the Regulation on CPO (OG 138/09)
Mission: The Office shall set up an effective system of central public
procurement with responsibilities towards taxpayers, the State Budget,
persons subject to central procurement, and all economic operators
involved in the environment of public procurement with a view to
creating savings in public consumption, while bearing in mind an
optimum relationship between the quality and the price of procured
supplies, works and services, respect of ecological and socially
acceptable principles, sustainable procurement and the
encouragement of SME."
Number of civil servants: 25
N° of procurem. categories: 20
N° of clients: 550
www.sredisnjanabava.gov.hr
All bidding documents, FAs
available on-line
2

4. Managing the Procurement Process
in the context of CPB
3

5. Procurement categories
1. OFFICE FURNITURE
2. OFFICE SUPPLIES
3. CLEANING SUPPLIES
4. VEHICLES
5. CAR TYRES
6. FUEL
7. ELECTRICITY
8. NATURAL GAS
9. COMPUTERS AND
COMPUTER EQUIPMENT
10. SOFTWARE LICENCES
11. TELECOMMUNICATIONS SERVICES -MOBILE
12. TELECOMMUNICATIONS SERVICES -
LANDLINE
13. PRINTING SOLUTIONS
14. POSTAL SERVICES
15. INSURANCE SERVICES
16. SECURITY SERVICES
17. AIR TICKETS
18. CLEANING
19. REPAIR AND MAINTENANCE SERVICES OF
VEHICLES
20. MAINTENANCE OF OBJECTS IN THE
OWNERSHIP OF THE REPUBLIC OF CROATIA
Government may appoint the CPO for a specific procurement category,
or specific users  Under the intervention measures of fiscal
consolidation in 2014, the Government adopted Decisions related to
CPO clients/mandate (additional 500 users for 5 categories)

6. Key stakeholders
5

7. SWOT analysis
Strengths
State Treasury system
Organizational unit for central
purchasing
Human resources,
Professionalism, new
approach, knowledge of PPA
Weaknesses
No standards in definition of
subject matter
Many categories to start with
Lack of IT
Lack of human resources
educated for PP
Specific subject matter for
each CA
Opportunities
Rational using of resources,
getting savings
Best value for money
Lower admin. expenses
Transparency of procedures
Simplification of procedures
Raising awareness on PP
Implementation of IT
Threats
Controlling of contracts /FA
Restriction for SMEs
Longer deadlines in
procedures
Appeals
6

8. Internal organization
7
MANAGEMENT ADVISORY
COMMITEE
HEAD OF CPO
SECTOR FOR
PLANING AND
CATEGORY
MANAGEMENT
IT DEPARTMENT
PROCUREMENT
PLANNING AND
CATEGORY
MANAGEMENT
SECTOR FOR
FRAMEWORK
AGREEMENTS AND
LEGAL AFFAIRS
LEGAL
DEPARTMENT
FA MANAGEMENT
AND
MONITORING
HR AND
GENERAL
AFFAIRS

9. Support activities:
• Workshops and meetings with relevant institutions (Audit office,
regulatory agencies etc.)
• The pilot project "Informatization of the central procurement",
based on the purchase category "office supplies“
• Training in the management of procurement categories
• Development of Procurement startegies/Feasibility study
• Training on e-bid (CPO had the leading role)
• Active cooperation with international institutions SIGMA-OECD,
site visits, TAIEX, Twinning light project
• Signed Cooperation Agreement with several institutions
• Cooperation with the Graphic, Forestry Faculty and Economic
Institute
• Regular meetings with representatives of individual clients
• Communication strategy

10. Share of active FA concluded by CPO
9
OFFICE SUPPLIES
8.61%
CLEANING
SUPPLIES
1.88%
MOBILE PHONE
SERVICES
0.96%
VEHICLES
16.01%
TYRES FOR
VEHICLES
2.71%FUEL
25.95%
ELECTRICITY
9.27%
POSTAL SERVICES
18.46%
INSURANCE
3.27%
LICENCES
12.33%
CLEANING
SERVICES
0.56%

11. Other results
10
Tender documents of the CPO is used as a
template by many CA
Model of technical consultations
 For most of 500+ new beneficiaries of central
public procurement -- the first time to use FA
concluded through the central procurement
procedure.
 Help desk at the CPO - Support for clients/sharing
of experience
• How to measure a sucess of the CPB?

12. LESSONS LEARNED
• Good communication with clients / bidders
• Knowing the market / needs of clients
• Simple FA to use, better contract conditions, guidelines for clients
• Flexibility of FA
• Specialised knowledge connected to subject matter of
procurement / PPA
• IT infrastructure - condition for monitoring of expenditure and
also indirectly impact on individual clients in terms of establishing
processes and standards;
• increase the involvement of external experts and consultants in
order to compensate the lack of necessary knowledge;
• include external civil servants (from the ministries) to consolidate
requirements and participate in preparation of tender
documentation
• Internal /continuous education (new PPA)
• Revise Strategy, regulation, decision on procurement categories