Presentation given at the Service Design and Delivery in a Digital Age - Academies for EaP countries. Topic 2: Digital transformation.

1. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
1
Siim Sikkut
Managing Partner – Digital Nation
www.digitalnation.eu
SERVICE DESIGN AND DELIVERY IN A DIGITAL AGE
Academies for EaP countries
Digital Society
Foundations

2. #DigitalNationEU 26 May 2023
digitalnation.eu 2
C O N F I D E N T I A L
Managing Partner — Digital Nation
Siim Sikkut
Relevant experience
• 10+ years of leading digital policy-making and digital government works in the
Republic of Estonia – Government Chief Information Officer (GCIO) in 2017-
2022
• Served as national digital policy advisor to 3 Prime Ministers of Estonia
• Chairman of OECD Senior Digital Government Officials Working Party
(E-leaders) in 2019-2022
• Considered one of the top digital government experts and practitioners
globally
• Has delivered advice, workshops and talks to digital government leaders and
practitioners globally (in 40+ countries)
• Author of book “Digital Government Excellence: Lessons from Effective Digital
Leaders”, published in 2022
• Member: Apolitical’s Advisory Board on 21st Century Government, Digital
Council of the President of Estonia, UN E-Gov Survey Expert Group
siim.sikkut@digitalnation.eu LinkedIn
+372 5745 0107 (Mobile / Whatsapp)
Our team & experiences

3. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Digital society:
a society that
integrates and applies digital tech
to the fullest
in all aspects of life

4. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
SKILLS & CONNECTIVITY
PRINCIPLES &
REGULATIONS
DIGITAL
GOVERNMENT
DIGITAL
ECONOMY AND
POLICY
DIGITAL
TECHNOLOGY
& ITS
CREATION
DIGITAL SOCIETY BUILDING BLOCKS
GOVERNANCE & LEADERSHIP

5. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
In Estonia:
▪ Digital first
▪ Digital-by-default
▪ Once-only
▪ People have unique & singular identity
▪ People own their data
▪ Trust-by-design
▪ User-centricity
Key principles

6. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
They define „what good looks like“
They give the direction + push the bar
IF ENSHRINED & ENFORCED
Key principles

7. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Digital government:
The core and enabler
of digital society with
digitally transformed transactions
Critical for key principles

8. C O N F I D E N T I A L
Our approach
Digital Governance Strategy Framework

9. Person e-mails
doctor
Doctor checks
the person’s
medical record
Person goes
physically or
digitally to
pharmacy
Doctor receives
a note
Doctor assigns
prescription
digitally
Pharmacist
checks for
prescriptions
Pharmacist
issues
medicine to
person
Digital prescription service – various layers at play
Patient portal
Authentication
with eID
eID legal basis
Security &
other standard
for public IT
Clinic software
Authentication
with eID
eID legal basis
Security &
other standard
for public IT
Clinic software
National digital
health record
Digital health
record regul.
X-Road query
to health record
Interoperability
framework
Clinic software
Digital Prescr.
database
Regulation for
digital prescr.
X-Road push to
database
Interoperability
framework
Authentication
with eID
eID legal basis
Authentication
with eID
eID legal basis
Digital Prescr.
database
Digital Prescr.
database
X-Road push
to database
Pharmacy soft Pharmacy soft
Interoper.
framework
Regulation for
digital prescr.
Regulation for
digital prescr.
Security &
other standard
X-Road query
to database
Sofrware
Database
/
registry
Identity
Digital
signature
Data
exchange
Regulation
Digital Signature law

10. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
▪ Institutions & mandates
▪ Procedures / processes
▪ Incentives
▪ Capacity: awareness & skills
▪ Culture
Governance
Mechanisms for coordination to enable
transformation and ensure implementation

11. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Personal leadership
Data literacy & strategic decision-making through the use of data
Effective
digital team
management
Budgeting
for digital
initiatives
Change
management
skills and
tools
Good digital
transformation
practices and
service design
Governance
& set-up
for digital
transforma-
tion
Mindset of digital transformation leader
Digital Leadership Excellence Model by Digital Nation

12. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
Special topic:
Digital society and innovation?
Innovation:
application of new solutions