30. PROCESS: HP Services Knowledge Flow Customer Engagement Roadmap Value to Customer Knowledge from HP/ Outside HP KM Measures Reinforcing Behavior KCR Process and Policy Knowledge in Repositories and Collaborative Workspaces Explicit Knowledge in People Tacit HP Services Knowledge Other HP Knowledge Capture Invent Reuse
31. PROCESS: Customer Engagement Roadmap Identify Opportunity Opportunity Develop & Negotiate & Close Implement & Ensure Expand & Extend Develop & Propose Negotiate & Close Won & Deploy Won & Expand Selling Stage Roadmap Stage Opportunity Creation Opportunity Evaluation Development & Bid Negotiate & Close Delivery Understand Customer Validate Opportunity Qualify Opportunity SOAR Events Opportunity Assessment Approval Bid Approval Ts & Cs Approval Scope Change Approval Key Deliverables Opportunity Profile, Lead Manager & Bid Sponsor Opportunity Plan & Initial Bid Plan Solution & Bid Contract & Order SOW/SLA Delivery, Scope Change, Risk Management, Up sell & Renewal Program and Account Reviews Opportunity Qualification Bid Assurance Win/Loss OS Account, Start-up, Delivery Status, Detailed Delivery & Closeout Win/Loss Review Snapshot, Lessons Learned Close-Out Report SOW, Project Plan Project KM Content Project Profile SOW, Project Plan Win/Loss Review Lessons Learned Close-Out Report Proposal