1. Key Process Review
Summary

2. Key Process review – 4 steps
1. Lean Methodology 2. Capture the process visually (AS
IS)
3. Create TO BE roadmap
1. Use key process review
methodology – Lean six sigma
2. Utilise visualisation tool for (AS
IS) process capture in group
workshops
4. Implement changes and obtain results
3. Build the (TO BE) solution and
roadmap of required actions
4. Sustain the changes with
Ownership and by utilising visual
management tools

3. Lean Six Sigma Methodology
Define Measure Analyse Improve Control
the new process:
the AS IS process:
what we are trying to
• define the desired
• identify VA/NVA steps,
achieve:
key outcomes
duplication & waste
• key process selection
• create a dashboard
• calculate metrics
• PRID
• ensure Ownership
• high-level review
the TO BE process:
what we are doling & how well we • identify options for improvement
are doing it:
• compare against the AS IS
• Capture customer journey
• implement roadmap of changes
• Collect activity & performance data

4. Example process
• Start with a blank screen
• Add in the activities i.e
OK, what happens next?
• Left-to-right like reading
a book!
• Simple to understand
icons for different
activities
• Builds picture up very
quickly

5. Summary Roadmap Actions – Example
Phase 4
Phase 1 Phase 2 Phase 3
Now – Oct 1st By Nov 1st By Dec 1st Dec 1st +
• Implement ‘Quick wins’ • Appoint Owner of • New processes for • Monitor new
• Define the ‘Mission’ ‘Unplanned Work’ the new integrated processes
• Set out the ‘Vision’ overall process service in place • Update & renew
Define ‘transition plan’ • Define dashboard processes
•
of metrics to be e.g. mobile working
monitored
N.B. Detailed actions are defined for each phase above and assigned to named individuals

6. Sustaining key process changes
• Ensure ‘ownership’ exists in the new (TO BE) key process
• Define Key Performance Indicators (KPIs)
• Implement visual management dashboard

7. www.rainmaker-coaching.co.uk
PO Box 3499
Wokingham
Berks
RG40 9BU
Phone 0845 652 1955