2. The Power Series
Feb - Getting New Customers
Mar - Selling over the Telephone
Apr - Winning Sales Presentations
May - Handling Objections / Closing the sale
Jun - Sales Negotiation
Jul - Key Account Management
Aug - 7 Habits of Highly Successful Salespeople
Sept - Selling at your Higher Price
Oct - Selling Face to Face
Nov - Creating Raving Fans
3. What is Quality ?
It Works
It Looks Good
It Satisfies your Customer's Needs
It Lasts
It Maintains it's Value
Your Customer is proud to own it
4. Selling the Perception of Quality
To Sell Quality you have to
have Quality Sellers
Other Employees
5. Do Sweat the Small
Stuff!
Guarantee
Quality Advertising
Selling the Perception of Quality
8. The Customer’s Objectives
Your Recommendations
Summary of Additional Benefits
Financial Implications
Your Additional Information
Proposals
Quotations / Proposals
22. Either
Convert the objection to a need
then provide your benefit that
satisfies that need
Or
Minimize the objection and
maximize the benefits you have
already agreed
Opposition
24. The buyer says "That's it", or
"Take it or leave it".
The buyer agrees to a price and
then adds on extras.
The buye r u se s the "bu lk
discount" tactic.
The buyer keeps you waiting
Buyers Tricks