Newest resume plus references

1. Rich Remmy
303-564-1833 rremmy@hotmail.com 37207 Oak Ln, Umatilla FL
I.T. Field Service Delivery
United Airlines, in contract with CoreStaff - Denver International Airport, DEN, CO May 2014 - July 2016
 Provide top-notch I.T. field services with emphasis on IMAC (Install Move Add Change) and Project work at DEN
airport and outlying facilities, Mountain region airports, other region’s airports (Seattle, Tokyo).
 Image and install new computers, multiple monitors, ticketing kiosks, laser printers, dot matrix printers, boarding pass
printers, baggage tag printers, hand-held scanners, and all accompanying firmware and software.
 Responsible for providing start-to-finish services for new and replacement workstations for end users. Actions include
site survey to determine user’s needs and site data/power requirements, requesting provisioning for host names, IP
addresses and subnets, the Device Profile needed, and any conditional software entitlements. When provisioning is
complete, I am responsible for imaging and installing the workstation, verifying proper functionality, doing any data
transfer, software and email setup that is required, and making sure the user’s needs are fulfilled.
 Perform various other duties based on current project needs at the direction of United systems engineers, including
asset management, e-waste recycling and asset disposal, WAN-Tran testing services, and emergency fixes for front-
line equipment.
 Image over 200 HP machines with Microsoft SCCM 2012 on Win7
 Migrate user configuration and data onto new machines
 Use Software Center, Configuration Manager, Active Directory, Asset Manager
 Work as a team with other department members (Layer0, End User Engineering, Support) to accomplish specific goals
including recent network refresh/cutover activities at more than 20 locations.
 Successfully completed all HP workstation refresh work, solo, at 2 sites, 20 machines, 30 users.
 Configure, test, deliver, and support new HP Laptops for refresh project for Tokyo Sales team, 20 users
Technical Support AND DEPLOYMENT
Jackson Hewitt Tax Service - Corporate Operations. Based in Denver, CO 2011-2014 (seasonal Oct-May)
 Provide Technical Support for 1,000+ tax prep employees in over 165 offices through phone, chat, and remote control
software. Scheduled and extended on-call hours including nights and weekends.
 Won the “Support Person of the Year” award for 2011 and 2012 tax seasons (regional recognition)
 Deploy new office equipment, including but not limited to:
 Win7 Workstation and Server imaging, configuration, installation and testing (over 220 machines each yr)
 Networked Laser printers, scanners, credit card readers, signature pads
 Installation and maintenance of network cabling and equipment (Cat5 runs, terminations, switches, routers,
DSL modems, Wi-Fi)
 Installation and maintenance of lobby video machines and lobby queue machines
 Perform security upgrades, maintenance, and troubleshooting activities on mission-critical servers
 Apply weekly mission-critical proprietary tax software updates on all servers by strict deadline
 Diagnose and repair Security problems using reputable programs (MalwareBytes, Avast, etc)
 Troubleshoot user problems with scanner software, browsers, email, Microsoft Office & Excel, payment processors
 Perform upgrades, maintenance, and security operations on mission-critical Internet connections through DSL, cable,
and Verizon 4G over-the-air solutions (CradlePoint MBR-1400 routers)
 Responsible for all maintenance and troubleshooting activities with other systems including:
 VoIP systems and phones (Polycom 330/331, Verizon and Agiletel servers)
 Laser printers (Lexmark, HP, Dell, and Brother USB and networked laser printers/scanners/MFPs)
 Scanners (Lexmark and Brother flatbed and feeder USB and network scanners)
 Point Of Sale activities using MagTek card readers and check readers
 Security System administration at 17 Denver stores using Protection1 and eSuite
 Cameras (Linksys IP cameras set up for remote control through proxies)
 Responsible for setup, maintenance, and troubleshooting activities of Denver Regional Call Center, with 10
workstations, Agiletel VoIP phones, redundant data lines/modems/switches.
 Proficient with installing and using reputable remote-control software LogMeIn and TeamViewer

2. Ski/snowboard/bike rental Customer Service Provider
Winter Park Resort, Colorado 2010-2011
 Talk with the customer to assess their needs, provide the equipment necessary, assist them with getting comfortable
using the equipment, and then help with any kind of problems they experience during their time at Winter Park.
 I was offered an assistant manager position after 6 months.
Trainer and Assembly Technician
NorthWest Services, Inc. Denver, CO 2007-2010
 Assemble products in-store for Home Depot, providing top-notch customer service to store General Managers
 Promoted to Trainer after 4 months
Assistant Warehouse Supervisor
Breeze Ski Rentals Warehouse. Lakewood, CO 2003-2007
 Promoted to Lead Hand after 3 months, supervised 7 workers
 Completed projects to maximize warehouse space and efficiency
Website Developer
Locust Creek Graphics, Inc. Randolph, VT 2003
 Designed website and database programming for Locust Creek Graphics, Inc.
 Planned, designed, and implemented the website www.vcert.org and its Content Management System (CMS)
 Updated the website www.killingtontown.com to support CMS
Quality Control Coordinator
Geographic Data Technologies. Lebanon, NH 1999–2001
 Coordinated quality control operations affecting more than 20 employees over three shifts
 Implemented quality control documentation and methods
 Trained and mentored employees in several quality control positions
Education
Vermont Technical College.
Randolph Center, VT 2001–2003
 Associate of Science, Electronic Commerce, 3.0 GPA
 Minor in Computer Science
Certifications
CompTIA A+ Computer Certification Sept. 20, 2011 Career ID: COMP001020138243
CompTIA Network+ pending
References
United Airlines:
Chris Blakewell, Senior Manager, 303-348-3839
Dan Raisch, Senior Systems Engineer, 303-348-3867

3. Jackson Hewitt:
Matt Brown, former Regional Manager, 702-908-3272
Zena Frias, District Manager, 720-982-6518 or 303-854-8288