Interested in seeing how Resolver is tackling the future of Incident Management? What about implementing something today? Get a first look at the relaunch of Incident Management on Core. Learn how we have taken the best of Perspective to a whole new (and often simpler) level. And we’re not stopping there — learn about the incident/investigation functionality and see how it all ties together with risks that impact the security of your organization.

1. An Intro to Resolver’s
Incident Management
Application

3. Hello!
I am Jamie Burr
Application Manager at Resolver
jamie.burr@resolver.com

4. And,
I am Daryn Duliba
Solution Consultant at Resolver
daryn.duliba@resolver.com

5. RESOLVER APPLICATIONS

6. AN INTEGRATED
PLATFORM JOURNEY
2017 Prototyping of Use Cases including ESRM and Security Audit
Evolution of new IRM base model
Acquisitions in the space of Business Resilience and
Information Security
2018 Focus on complimentary applications instead of point solutions.
2016 New platform has initial release.
Point solutions initiated on Risk Management, NERC
Compliance, ,SOX, Internal Audit, Loss Prevention, Workplace
Threat Assessment

7. The Integrated Risk Management (IRM) framework is Resolver’s vision for an end to end
system for all risk focused applications allowing organizations to break down the silos of
internal departments and teams and provide a continuous feedback loop from what is
impacting the organization to how we can be better prepared and protected for the future.
INTEGRATED RISK MANAGEMENT
Analyze
Incident
Report InvestigateResponse
INCIDENT MANAGEMENT
MonitorAudit
Risk &
Regulation
Incident
Report Investigate
SECURITY RISK MANAGEMENTRISK MANAGEMENT
Monitor
Policy &
Control
Risk &
Regulation

8. Purpose-Built
Each application embraces a
targeted user journey for the
Industry and/or Business line
that is embracing it.
Rotated screens of all Applications
INCIDENT MANAGEMENTCOMPLIANCE MANAGEMENTRISK MANAGEMENTINTERNAL CONTROLINTERNAL AUDITINFORMATION SECURITYBUSINESS CONTINUITY

9. INCIDENT MANAGEMENT
APPLICATION

10. Pains
LACK OF HOLISTIC VIEW
Not knowing how particulars of incidents are related to others can lead to
missed opportunities to provide best possible response to situations, or for
proactively managing incident count. Where am I at risk most?
FEELING OF FRUSTATION
When reworking inconsistencies and inaccuracies in incident reports and
collateral. Let’s get it right the first time, and have the type of incident drive the
logical presentation of relevant data.
INSUFFICIENT TIME
Submission and creation forms take too long to fill out based on who is tasked
with doing it in the field. Data entry needs to be quick and to the point without
any training needed.

11. Gains
INCIDENT-CENTRIC INVESTIGATIONS
Investigators can share outcomes and findings, track time spent on tasks,
document evidence collected, and record interviews conducted.
IMPROVED ACCURACY OF INCIDENT CAPTURE
Documenting the Who What Where When in an easy to follow, streamlined,
and guided approach, from any source or incident type.
RISK AWARENESS & CULTURE
Better understanding of the relationship of incident data to your risks – enabling
you to make data-driven decisions and investments to further reduce your
organization’s security risk.
SITUATIONAL UNDERSTANDING
Related people, places, and incidents create a network to enable quick and
effective identification of trends.
WITH SECURITY RISK APPLICATION

12. RISK AND COMPLIANCE
PROFESSIONALS
INFORMATION SECURITY
PROFESSIONALS
CORPORATE SECURITY
PROFESSIONALS
How Incident Management Helps…
• Detailed Risk/Loss Event Capture
• Privacy Violation reporting
• Insider Threat reporting
• Event Root Cause Analysis
• Automated KRI based on Incident
Frequency
• Privacy Breach Tracking
• Prioritization and investigation of
events of interest
• Contain damage of an incident
• Orchestrate a coordinated cross-
departmental incident response
• Standardized Incident Capture
• Multiple portal designs for targeted
audiences
• Flexible form design based on Incident
Classification
• Document all investigative activities
related to an incident including chain of
custody
• Isolate trends in physical security risks

13. FEATURE UPDATE & DEMO

14. Incident Management - Feature Overview
INCIDENT REPORTING
Flexible Portals. Dynamic Triage.
Simple Capture.
REPORTS & METRICS
By Location. By People. By Risk.
INCIDENT INVESTIGATION
Evidence. Root Cause. Industry Use
Cases.
SECURITY RISK
Location and Asset Profiling. Security
Risk Identification. Risk Dashboards.
WITH SECURITY RISK APPLICATION

15. Use Cases
Physical
Security
Brand
Protection
Loss Prevention Internal
Fraud
Incident Types have use cases built into
their definition for easy deployment

16. ROADMAP

18. DASHBOARD
REPORTS
Choose a report and
have it be your primary
dashboard. Flag key
incidents and have
them front and center.
REPORT
IMPROVEMENTS
Polished
presentation of
detailed incident
reports with related
involvements.
LISTS AND VIEW
IMPROVEMENTS
Detailed filtering and
Sorting within critical
views, including photo
and card display -
ideal for BOLOs
COMMAND
CENTER
Command Center
product (Dispatch)
integrated with
Resolver’s platform
Q3 Q3 Q4 2019June
All information is confidential and subject to change.
CASE & THREAT
MANAGEMENT
Major release of
Industry better
practices around
investigative cases
and threat analysis
Incident Management: The Road Ahead

19. Platform Goals
2018
Reduce Time and Cost to Deliver Software to Customers
Fast, efficient migrations and/or application expansion.
Visualize a Changing Risk Environment Over Time
Phase III of Assessments: Data that tells a story and supports cross organization
decision making.
Minimize Efforts to get Board (or meeting) Ready
Clean, concise, branded. Reduced time and effort to prepare shared reports.
A Tailored Experience to You - Personalization
Continuously tailored experience based of previous behavior.
Efficient and Supportive Communication that inspires Collaboration
Software that encourages collaboration and clear communication between all user types.
All information is confidential and subject to change.

20. MIGRATIONS

21. IM Application
Standard Incident
Management App
with minimal
changes. Standard
migration of PSV
data into the App.
IM + More
Incident
Management
Application and
migration, along
with blueprinted
adjustments.
IM + ERM
IM Application with
standard migration,
plus ERM
Application (not
ESRM)
Full Redesign
Fully custom
configuration from
the ground up.
PERSPECTIVE MIGRATION PATHS
PSV to IM Application

22. OTHER APPLICATIONS

23. Thanks!
Any questions?
jamie.burr@resolver.com
daryn.duliba@resolver.com