IntroductionThis brief analyses the strengths and weaknesses of RR Donnelley's BPO offering and takes an in-depth look at the company's structure, history and financial performance.Scope*This brief analyses the strengths and weaknesses of RR Donnelley's BPO offering.*It takes an in-depth look at the company's structure, history and financial performance.*Includes analyst opinion on the performance of the company.HighlightsRR Donnelley is best known as one of the world's largest providers of printing and related services, but it has also been part of the BPO industry for around 10 years, since it established its Global Services operation in 1999.Reasons to Purchase*Understand the strengths and weaknesses of a key player in the BPO industry.*Develop an in-depth understanding of the products, services and strategies of a key BPO provider

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IT Services Company Profile: RR Donnelley BPO (Vendor Focus)
Published on July 2009
Report Summary
Introduction
This brief analyses the strengths and weaknesses of RR Donnelley's BPO offering and takes an in-depth look at the company's
structure, history and financial performance.
Scope
*This brief analyses the strengths and weaknesses of RR Donnelley's BPO offering.
*It takes an in-depth look at the company's structure, history and financial performance.
*Includes analyst opinion on the performance of the company.
Highlights
RR Donnelley is best known as one of the world's largest providers of printing and related services, but it has also been part of the
BPO industry for around 10 years, since it established its Global Services operation in 1999.
Reasons to Purchase
*Understand the strengths and weaknesses of a key player in the BPO industry.
*Develop an in-depth understanding of the products, services and strategies of a key BPO provider
Table of Content
CATALYST 1
Summary 1
Table of Contents 2
Table of figures 3
Table of tables 3
COMPANY PROFILE 4
Key Facts 4
Our View 4
Growth Strategy 6
Market Analysis 7
Product and Services Coverage 9
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Creative Communications 9
Desktop Publishing 9
Typesetting/Composition & Publishing 9
Financial Statement Services 9
Design Studio Services 9
Financial Management 9
General Accounting Services 9
Industry-Specific Support Services 10
Treasury Management 10
Real Estate Support Services 10
Portfolio Analysis 11
Financial Reporting 11
Legal Services 11
Document Review and Contract Management 11
Litigation and Support Services 11
Legal Document Services 12
Creative Services 12
Research and Analytics 12
Credit Analytics and Valuation 12
Strategic Market Research 12
Financial Analytics 13
Business Information Services 13
Company Milestones 14
Financial Performance 15
APPENDIX 16
Ask the analyst 16
Datamonitor consulting 16
Disclaimer 16
List of Tables
Table 1: RR Donnelley BPO - Key Facts 4
List of Figures
Figure 1: Number of BPO Deals Signed in the Last 12 Months 7
Figure 2: RR Donnelley's Annual BPO Revenue, 2006 to 2008 ($m) 15
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