All the things you should be doing if you want to be considered a really TERRIBLE field service organization.

2. If you are looking to win the award
for WORST field service organization
of the year…

3. You should start by hiring REALLY
UNRELIABLE Field Techs
And then give them…

4. REALLY FANCY
equipment for them to BREAK

5. Make sure all your field technicians
ONLY use the new iPhone 5 and
Apple Maps software to route them
to customer sites

6. And then REALLY hope
they don’t end up stuck
in the OUTBACK

7. Use Excel to schedule all
500 of your employees

8. Use Excel to schedule all
500 of your employees
(AND make them come into the office
to pick up a printed schedule every
morning)

9. Make sure your
call center reps
ONLY answer the
phone the 5th
time a customer
has called

10. And when they
DO answer,
make sure they
use a nice,
snarky tone (and
grating voice)

11. When your techs
FINALLY do show up
at a customer site…

12. Assuming they aren’t hanging
with the kangaroos…

14. Don’t communicate with your
customers AT ALL

15. Don’t communicate with your
customers AT ALL
Social Media

16. Don’t communicate with your
customers AT ALL
Social Media
Text Messaging

17. Don’t communicate with your
customers AT ALL
Social Media
Text Messaging
Automated IVR Updates

18. Don’t communicate with your
customers AT ALL
Social Media
Text Messaging
Automated IVR Updates
Phone Calls

19. If being a really TERRIBLE
field service organization
ISN’T on your agenda this
year…

20. AND YOU WOULD RATHER
BE THE

21. Then you should DEFINITELY
check out
Suite of Field Service Management Solutions
www.clicksoftware.com

22. AND
OBSERVATO™
Track all your business processes
www.realisedatasystems.com