Resume - IT manager

1. RAJENDRA SHANKARAPPA C.S.M, P.M.P, ITIL, M.C.A, M.B.A (Finance)
IT Delivery Manager
Latest Roles played:
 Delivery / Project / Production Support Manager in MNC IT companies
Looking for:
 Similar expanded roles in terms of customer satisfaction at Account level & responsibilities
 Go to Market – Product Development (e.g. Digitization ), Automation and Trainings
Profile summary:
 Total 18 years of experience, with skills in managing P&L, E2E project management, Client
Management, Resource and Operations Management
 Telecom domain knowledge in OSS & BSS specifically - Provisioning and Order fulfillment, CRM.
 Ability to strategize IT project/s & road map in line with the business growth drivers
 Expertise in Finance domain like Costing , Valuation , Insurance & Banking etc
 Implementation experience of CMMi process areas. Trained ATM (Audit / Assisted team
member).
 Ability to identify KPI’s which enables project success resulting to customer delight.
 Experience managing Delivery & Operations, PnL size of USD 1 to 5 Mn and team size 30+
 Cloud Management exposure
 Lead initiatives like Building Automation , Agile, Telecom CoE, Oracle CoE
 Ability to work on IT Business cases and Solutioning / Proposals with senior management /
customers
 Project Management End to End.
o Project scoping, Estimation, Resource Planning, Scheduling, Quality Planning, Risk
Management, Project tracking & monitoring, People management & Operational
management.
 Sales force, Siebel, Oracle eBusiness suite especially in CRM – Sales (Lead to Order flow) ,
Field Service , Deport repair , Service Contract .
o Order to Cash flow – Order Management , Inventory , BOM , Configurator knowledge
o Pay to Procure - AP, AL and GL (Sub ledger in 12i as well) .
 Experience in Product Management. Agile management practice.
 White Paper on “Activity Based Costing for Software Project Estimation” for accurate estimation
in IT projects.
 Big data, Analytics knowledge. Completed project on bundled product mapped to sales analysis
at Centurylink which lead to a new initiative of Managed Enterprise a totally new product sales by
the company.
 Executed projects and worked with top clients include GE ,Oracle , Telia & Hewitt to name a few
 Review Demand/Supply management of resources
CORE COMPETENCIES

2. Designation: Delivery – Project Manager
Duration: 8 years (Current Company)
Period April 2007 – Till Date
Achievement/s:
 Transition phase of moving projects from Century link IT operations to IBM setup. Helped
transitioning of 3 major projects which I was previous handling.
 Responsible for 240 stacked application support 24 * 7 from offshore as a portfolio delivery
manager. Include uptime and health of these applications in meeting the SLA per the category
and priority of applications. (Gold, Silver, Bronze and Blue)
 Delivery Manager roles played for CPE E2E Consolidation, CPE E2E Maintenance, CPE BAU,
CPE E2E Upgrade 11i to 12i, eFLOW INPS & EMG internal Product development.
 Successful Quarterly Releases in 2014. Enabled Java web based provisioning applications create
more revenue to business
 Implementation of Oracle eBusiness 11i Order to Cash flow, Procure to pay flow & CRM modules
related to Field Service, Service Contracts and Install Base.
 Service Delivery Platform (SDP) architecture implementation in CPE.
 Proactively identified the top 5 areas generating maximum tickets. This resulted in a new
Hardening release for CPE. Post production support handling experience.
 Created CPE AIP team to monitor & maximize synergies. Application up time 99.6%
 Brought down backlog ticket count from 300+ to 20 tickets. TAT was improved from 12.8 days to
2.5 days. ITOT reached a high of 92%
 With increased order fulfillment and reduced Turnaround time (TAT), helped business meet the
target revenue for 2012 , 2013
 Outstanding Team award for BSS division during 2008-2009.
Designation: Project Manager
Duration: 1 Year 1 month Feb 2006 – Mar 2007
Role and Responsibility:
Organization Details

3. Played a dual role has a functional consultant / SME for CRM application/s and Project manager for
vendor projects.
Achievements:
 Ensured right artifacts are delivered at each phase of the project as a part of quality reviews.
 Planning the road map for IT for Environment Energy services wrt to ERP and CRM projects
in countries like Brazil, China and India. Consolidation of Customer data architect design into
Siebel.
Designation: Functional consultant
Duration: 2 Year 7 months Jun 2003 – Jan 2006
Project / Client - ThyssenKrupp Elevator
Modules handled -
 SD016 - Service ledger set up for population of COGS account.
 SD020 - Service ledger posting program SD034 - Service CoGS - OM workflow invoice interface
modification.
 SD028 - Spare Management - Copy Task Parts.
 SD032 - Auto population of Contract Information.
 SD046 - TCA - Creation for Party relation and Account relation when a new IB is created.
Achievements:
 Conducted CRM Boot camp training for Oracle Middle East clients.
 Executed projects for ThyssenKrupp Elevator, Baleco and Telia as a functional consulted.
 Timely report on work progress on behalf of modules handled above.
Top IT services company. CMMi level 5 company
Designation: CRM team lead
Duration: 5 Year 2 months Mar 1998 – May 2003
Project / Client – Hewitt, Kaiser, AIG etc

4. For Hewitt Client worked as a functional Lead implementing HITS application (Hewitt issue
tracking system) in Remedy.
Kaiser had a CRM application build in Vantive –people soft application. As a developer
contributed in completing the ITR’s.
AIG was a Y2K project.
 Achievement:
Build First CRM project team. Focused on applications in PeopleSoft, Siebel in terms of POC’s
and executions.
Education:
Degree University Tenure
MBA Executive (Finance) Symbiosis Institute of Business
Management
Jun 2011 – Feb 2014
Masterof Computer
applications
Madurai Kamaraj University Jun 1999 – Jul 2003
Bachelor of Science ( PCM) Bangalore University Apr 1994 - Jul 1997
Professional Training Attended:
 External Training on Agile project management with focus on scrum master responsibilities from
Scrum Alliance.
 Attended 3 days workshop from QAI on ATM (Assessment Team member) for doing CMMi audits
 Completed Situational leadership training
 7 habits for Managers by Franklyn covey institution
 SABCON’s 5 day’s Project Management Training for PMP certification
 External training on R12 financial modules. OAF and ADF training
References:
On request