1. RAHUL RAO EMAIL-ID : rrao790@gmail.com
CONTACT NUMBER: +91-9845768876
Objective
To work with a growth oriented organization which gives opportunities to utilize my knowledge and
skills to the optimum in tandem with the company’s goal.
Past Healthcare Management and Administrative experience
Currently working as a Manager-Quality/NABH Accreditation Coordinator at Chinmaya Mission
Hospital, (250 Bedded Multispecialty Hospital), CMH Road, Indiranagar, Bangalore from January
2015 till Date.
My Roles and Responsibilities include:
• Oversee compliance to NABH requirements and ensuring adherence to established Clinical & Non
Clinical protocols.
• Formulation of Strategic and Operational plan for the hospital including hospital’ expansion
projects.
• Implementing Quality Initiatives and Improvement project for key operational areas.
• Maintaining Operational tracker for Legal compliances, Maintenance and BME operations
• Re-engineering protocols for reported and observed process gaps.
• Data Analytics for management and presentation to indirect customers – including ROI and MIS.
• Quality Representative for all functional Hospital Committees.
• Leading: Medical record Audits, Medical & Patient Care Audits, Floor Audits, Active Audits,
Patient Satisfaction and Employee Satisfaction surveys, Mock drills, Facility Inspection rounds.
My management responsibilities include :
 Utilizing accreditation mechanisms and quality improvement tools to address the gap between
current and future quality performance.
 Creating and implementing a successful accreditation programme including best-practice
solutions for common challenges in sustaining accreditation.

2.  Responsible for data collection and analysis of KPI’s, Incident Reports and submit reports to
authorities.
 Should maintain and update controlled documents such as policies and procedures, and
 Participate in implementing quality improvement projects throughout the hospital.( Reduce
Average Length of Stay, Improve Discharge TAT, Reduce Operation Theatre first case delays)
I am also professionally engaged in as a Privileged as an Honorary Academician for MBA
(Healthcare Management) Course at Siddhaganga Institute of Technology (affiliated to VTU)
mainly responsible for setting the exam question papers, evaluations and guiding the students on
the hospital management projects.
Past Experience(s) :
1. Worked as Hospital Administrator and NABH Accreditation Coordinator at Yenepoya
Specialty, Kodialbial, Mangalore. (250 bedded Multi-Specialty Hospital) from April 2013 to 1st
November 2014. In the current scenario primarily looking after day-to-day operations as well as
Quality. The job responsibilities included-
a. To smoothen the functioning of all the departments – Clinical (Wards, ICU, Laboratory,
Radiology, Emergency etc. ) & Non-Clinical (HRD, Medical Record Dept., Maintenance
& Engineering Services, Front Office)
b. To develop & refine policies and procedures; to ensure implementation of the same
c. Coordinating, documentation and implementing NABH standard across various
departments of the hospital.
d. To establish continuous quality improvement activities leading to improved quality health
care services.
e. To ensure the coordination and integration of all quality improvement activities across the
departments of the Hospital.
f. Establish and prioritize performance indicators in all clinical, managerial, and technical
areas.
g. Collect data on actual performance and evaluate the degree of conformity to the standards
through audits.
h. Provide guidance and training to hospital staff on quality management principles.
i. Report quality improvement outcomes to the management and recommend measures to
improve health care processes.

3. j. Directing and supporting the Departmental Quality Improvement Teams (DQIT), Quality
Facilitators.
k. Supervise preparation for accreditation and mock surveys
l. Other activities included – chairing & coordinating committee meetings, supervising &
co-ordinating Safety rounds, Audits, Mock Drills.
2. Worked as a Lecturer-(hospital administration) cum coordinator for academic and
consultancy projects for MHA course at Acharya college of hospital administration, Bangalore
(Sep 2011 till April 2013).
My Roles and Responsibilities include: As a Faculty (Hospital administration):
a. TEACHING-Taking theory classes for the Master of Hospital Administration students
on the following topics
i. Quality Management-NABH, ISO, SIX-SIGMA, TQM and other Quality tools.
ii. Organizational Behavior
iii. Legal Issues in Healthcare and Medical ethics
iv. Human Resource Management in Healthcare
v. Planning and designing of Clinical and Supportive services
b. Developing Learning Resource material.
c. Student’s assessment and evaluation including examination work of the university.
d. Participation in Co-curricular and Extracurricular activities.
e. Students Guidance and Counseling, helping their personal, ethical, moral and overall
character development.
f. Continuing educational activities
3. RESEARCH AND CONSULTANCY:
a. Actively involved in Hospital and Healthcare consultancy projects and Internal
Research guide for Final year students on various topics like:
i. Training and Development of Employees
ii. Training on various safety related aspects in Hospitals.
iii. Marketing Strategy for Medical Tourism in Bangalore.
iv. HMIS and strategic Decision making in Hospital.
v. Customer care and Hospital Management.
vi. Quality Implementation on Clinical Care at Hospitals.

4. RELATED EXPERIENCE
Worked as a Management Trainee in Operations department at Apollo Hospital, Bannergataa road,
Bangalore.(From August 2010 to January 2011)
• Role: Management Trainee
• Mainly involved in observational study and process reengineering by providing suggestions
for improvement in the following areas:
• Admission, Transfer and discharge, O.P.D and P.R.M
Projects done during MBA
Apollo Hospital, Banerghatta Road
1. Effectiveness and Effiencency of the outpatient scheduling in the patient relationship
management centre. ROLE: INTERN (ANALYST)
2. A Study on calculation of turnaround time and delays in the discharge process ROLE:
INTERN (ANALYST)
3. Focus Area of Internship
a. Taken Data collection and analysis of discharge process.
b. Finding out the loopholes in the process and suggesting the possible solutions
4. Root Cause Analysis of the medication errors. ROLE: Intern (Analyst)
5. Focus Area of Internship
a. A Study of the Medication Process
b. Collection and Analysis of data being a part of the prescription auditing team.
Dissertation:
Completed Dissertation on “A Study of the Medication Process and its outcomes on the inpatients
in the inpatient pharmacy of a multispecialty hospital.

5. Projects undertaken as a part of course curriculum
Detailed study of protein databases at Maharaja Ranjit Singh College of Professional sciences,
Indore. Application of Bioinformatics in Healthcare at Maharaja Ranjit Singh College of
Professional Sciences, Indore.
EDUCATIONAL QUALIFICATION:
1. Completed MBA in Healthcare Management with specialization in Hospital Operations(2009-
2011) from Institute for Clinical Research India(PRIST UNIVERSITY),Bangalore
2. Overall Grade: A
3. Post Graduate Diploma in Medical Law and Ethics from National Law School of India
University, Bangalore.( Pursuing 2016)
4. Completed Bachelor of Science in Bioinformatics (Biotechnology +Bioinformatics+ Computer
Science) from Devi Ahilya Vishwavidyalaya (passed in 2009)
5. Class XII-Physics, Chemistry and Biology,M.P Board Bhopal Degree received in
2004:Class:First,Percentage of Marks:75
Professional Development
1. Coordinating for Successful Completion of NABH (National Accreditation Board for Hospitals
and healthcare provider) Completing Pre-accreditation audit, through regular complied internal
audits and follow – ups at Chinmaya Mission Hospital, Bangalore.
2. Training Faculty for State Fire Safety Officers on “Fire Safety in Hospitals” at Karnataka State
Fire Safety Academy, Bangalore with Weiser Manner.
3. Attended workshop on Health Laws and Ethics by Amen at M.S Ramiah Hospital, Bangalore.
4. Attended conference on Healthcare Marketing and Strategic Marketing of Hospitals by Amen at
M.S Ramiah Hospital, Bangalore.
5. Attended International Conference on Hospital Planning and Architecture at AIIMS, New-Delhi.
6. Attended Conference on Fire Safety and Disaster Management in Hospitals by Amen at
Mahaveer Jain Hospital, Bangalore.

6. 7. Attended Corporate training & conference on 5th
International Patient safety Congress held at
Lalit Ashok, Bangalore.
8. Attended Consurtium of Accreditated healthcare organisations conference (CAHOCON) held at
Lalit Ashok, Bangalore.
Professional Certifications
1. NABH Certified Internal Counsellor on NABH Standards for Accreditation of Hospitals by the
Quality Council of India(Certificate No- H-3D-2014-02-4055)
2. Certified Six Sigma Green Belt by MSME (Ministry for Small, Micro and Medium Enterprises,
Government of India.)
3. Certified Internal Auditor NABH by the Association of Healthcare Providers India.
4. Certified Internal Counsellor on the NABH “Accreditation for Dental Healthcare Service
Providers by Quality Council of India.
PERSONAL DETAILS
First Name : Rahul
Last Name : Rao
Gender : Male
Date of Birth : 22nd
February 1986
Marital Status : Single
Address : House No 1782, Off Miranda School, HAL 2nd
stage,
Bangalore-560032
Phone No : +91-9845768876
E-Mail ID : rrao790@gmail.com
Languages Known: English, Hindi and Kannada.
DECLARATION
I, Mr Rahul Rao, hereby state that all the details provided above are true to the best of my knowledge
and belief.
Rahul Rao