2. Quality Management Change in
Manufacturing Department at SymCom
Outline
• What is Quality Management?
• Development of Quality Management?
• Why it is important for the company to adopt?
• Outline of a few steps and components used?
• How to implement quality improvement tools?
• Costs related to quality management change?
• Benefits/Drawbacks to quality management
changes?
3. Quality Management Change in
Manufacturing Department at SymCom
What quality is management?
Quality management is the approach of management in overseeing
that product is being produced with efficient process to ensure a
reliable and trusted product.
This specific definition, which does not aim to assure 'good quality'
by the more general definition, but rather to ensure that an
organization or product is consistent, can be considered to have four
main components:
• quality planning,
• quality control,
• quality assurance, and
• quality improvement of a product or service
4. Quality Management Change in
Manufacturing Department at SymCom
Quality pioneers who bought about quality
management, tools and techniques.
Deming was famous for his work in rebuilding Japan and his 14 points.
Juran wrote the Quality Control Handbook and 10 steps to quality
improvement.
Crosby wrote Quality is Free and suggested that organizations strive for
zero defects.
Ishikawa developed the concept of quality circles and using fishbone
diagrams.
Taguchi developed methods for optimizing the process of engineering
experimentation.
Feigenbaum developed the concept of total quality control.
5. Quality Management Change in
Manufacturing Department at
SymCom
Modern Quality
Management
Requires customer
satisfaction.
Inspection during
process.
Recognizes
management
responsibility for
quality.
6. Quality Management Advantages in
Change in Manufacturing Department at
SymCom
Emphasis on quality has several advantages:
• Financial – maintenance, time
• Operational – rework, bugs
• Legal – privacy, security
• Contractual – compliance
• Customer relation – CRM
• Reputation – image
• Moral – being part of a winning team
• Appraisal – performance evaluation
7. Quality Management Change in
Manufacturing Department at SymCom
Plan it: identifying which quality standards
are relevant to the project and how to
satisfy them
Implement it: evaluating overall project
performance to ensure the project will
satisfy the relevant quality standards
Monitor it: monitoring specific project
results to ensure that they comply with the
relevant quality standards while identifying
ways to improve overall quality
8. Quality Management Change in Manufacturing
Department at SymCom
It is important to design for quality and communicate important factors
that directly contribute to meeting the customer’s requirements.
• Design of experiments helps identify which variables have the most
influence on the overall outcome of a process.
• Many scope aspects of projects effect qualities like functionality,
features, system outputs, performance, reliability, and maintainability
• Quality assurance includes all the activities related to satisfying the
relevant quality standards for a project.
• Another goal of quality assurance is continuous quality improvement.
• Benchmarking can be used to generate ideas for quality improvements.
• Quality audits help identify lessons learned that can improve
performance on current or future projects.
9. Quality Management Change in
Manufacturing Department at SymCom
Standard deviation measures how
much variation exists in a
distribution of data.
A small standard deviation
means that data cluster closely
around the middle of a
distribution and there is little
variability among the data.
A normal distribution is a bell-
shaped curve that is symmetrical
about the mean or average value
of a population.
Many IT professionals think of testing as
a stage that comes near the end of IT product
development.
Testing should be done during almost
every phase of the IT product development
life cycle.
10. Quality Management Change in
Manufacturing Department at SymCom
Problem Solving Tools and Techniques to use are
Dr. Deming’s Plan-Do-Study-Act Cycle
The PDCA process would be as follows:
Act: set specific performance objectives
Plan: consider resources and steps
required to achieve the objective
Do: what has been identified to reach the
objectives
Check: the results against the
objectives and plans
Act: to correct deviations, integrate learning from doing and setting
a new set of objectives for further improvements
11. Quality Management Change in
Manufacturing Department at SymCom
Quality Suggestions to use in Change
The main outputs of quality control are:
• Acceptance decisions
• Rework
• Process adjustments
Some tools and techniques include:
o Pareto analysis
o Statistical sampling
o Quality control charts
o Testing
12. Quality Management Change in
Manufacturing Department at SymCom
Drawbacks
There are, however, some drawbacks to the change in quality management
methodology that has more to do with not properly following its processes. From
employees resistance not effectively dealt with through communication, it can
derail any project.
Not understanding the culture of SymCom Incorporate can allow the rumor mill
leaders to circulate incorrect or corrupting information about the change. Also,
stakeholders and customers need to be kept informed and brought in on the
change. If not, they make also resist the change, and clients may choose to go
through another company.
A bad change in quality management plan can also negatively affect an
organization. Change in quality management is just that managing change. And,
without a plan to deal with every step of the change (before, during and after),
the strategy could fail at any point in time, possibly bringing down the entire
company.
While change can be risky, the benefits far outweigh the potential pitfalls.
Change allows organizations to progress and stay on top of ones industry in an
uncertain market.
13. Quality Management Change in
Manufacturing Department at SymCom
Conclusion
Quality management can efficiently lower the cost of
manufacturing a quality products at SymCom Incorporate. By
effectively collected customer feedback and employee input
along with routine inspections of current accepted and efficient
process of manufacturing. In order to effectively incorporate
quality management this requires an system quality analysis to
lead a team of qualified inspector that is well informed and
certified. A measure to take into consideration is
communication between quality assurance inspectors and
project managers.
14. References
Khan, M. A. (2010). Evaluating the Deming Management Model of Total Quality in
Telecommunication Industry in Pakistan - an Empirical Study. International Journal of
Business and Management, 5(9), 46-59. Retrieved from
http://search.proquest.com/docview/821544750?accountid=73751
Kolesar, P. (2008). Juran's Lectures to Japanese Executives in 1954: A perspective and Some
Contemporary Lessons. The Quality Management Journal, 15(3), 7-16 Retrieved from
http://search.proquest.com/docview/213623635?accountid=73751
Nelsen, D., & Daniels, S. (2007). Quality Glossary. Quality Progress, 40(6), 39-59
Retrieved fromhttp://search.proquest.com/docview/214767618?accountid=73751
Petersen, P. (1997).Library of Congress Archives: Additional Information About W. Edwards
Deming (1900-1993)Now Available. Journal of Management History 3 (2), 98-98. Retrieved
from http://search.proquest.com/docview/211029254?accountid=73751
Phelps, L., Parayitam, S.,& Olson, B. (2007). Edwards Deming, Mary P. Follett and Frederick W.
Taylor: Reconciliation of Differences in Organizational and Strategic Leadership.
Academy of Strategic Management Journal, 6, 1-14. Retrieved from
http://search.proquest.com/docview/215106851?accountid=73751
Sower, V., & Fair, F. (2005). There is More to Quality Than Continuous Improvement: Listening to
Plato. The Quality Management Journal, 12(1), 8-20. Retrieved from
http://search.proquest.com/docview/213593367?accountid=73751
Hinweis der Redaktion
Notes: Manufacturing industry of electronic components to units, warranty of units and servicing units.
Outline of the presentation of QualityManagement Change in Manufacturing Department at SymCom.
Quality management is crucial to the success of a business. Quality management is the process of controlling, ensuring, and improving quality; both in business operations and productivity. For example, managers must implement these processes in order to make sure their employees are performing up to the highest of standards. In order to make this happen, various tools must be put into place that will aid employees in completing various business tasks. These tools will then allow them to do this to the best of their abilities. Products and services are also important parts of quality management. No matter what a particular organization sells, quality is a necessary part of it. Customers expect good products and services and want to know that their hard earned money is going toward something that will not only benefit them now, but will also last for a long time.
The Pioneers developers in our history of inventing the tools and techniques we use today in manufacturing products, items and service of the customer of business.
A change in quality management to implement is a quality, using quality controls in manufacturing industry. The quality control is to use the tools and technique to learned to improve the quality in manufacturing. Such as measurements and to graphing in timed and date report data collected into graphs and charts to help educate and along with training; fellow employee on to what needs to be improved and to what has been improved.Phelps, L., Parayitam, S., & Olson, B. (2007). Edwards Deming, Mary P. Follett and Frederick W. Taylor: Reconciliation of Differences in Organizational and Strategic Leadership. Academy of Strategic Management Journal, 6, 1-14. Retrieved from http://search.proquest.com/docview/215106851?accountid=73751
The advantages to implementing a change in to quality management into manufacturing a product.Is lowering cost of manufacturing of producing a product, item, or service.
How to go about a change with team work and communication to plan, implement and monitor, to improve with the change.
Customer’s requirements --into the build process for employee to be able to follow by the employee that are producing to produce item, product or service. From the start to the finish of produce item, product or service; there must be good communication in the processFor both good and bad feedback.
All business have to have a standards or guidelines and some kind of deviations set in place to guide them.
All business need some king of monitoring in place such as Deming PDCA.
There are several different changes that can be made in a manufacturing product that can effect the out come of cost from a simple item or step to a complex item that need the be change. There needs to be a system and measurement tools in place to monitor.
Drawbacks can be costly and timely if lack of communication. The most importance in any business is communication.
