This document lists questions about teamwork values and how they relate to treating customers fairly and promoting diversity. It asks whether a team is hired and judged based on attitude rather than experience, promotes the company's vision and treats customers fairly. It also asks if the team has defined its strengths, weaknesses and opportunities, promotes diversity in gender, race and other attributes, and supports each other in meeting individual and collective goals. It concludes by offering a guide on treating customers fairly, customer experience, employee satisfaction and diversity.

1. Teamwork values with Treating Customers Fairly (TCF) and Diversity
 Are you hiring team member based on their attitude and character rather then
experience as skills can be taught?
 Does your team promote your companies’ vision, strategy and follow TCF principles?
 Are TCF principles embedded in your team’s values and culture?
 Does your team have an identity? (has it defined its strengths, weaknesses,
opportunities etc.?)
 Does your team promote diversity and equality based on gender, race, religion,
sexuality and disability?
 Is your team inclusive and diverse?
 How well are you supporting your team and inspiring them to work to their best
levels, abilities and beyond?
 Does your team regularly reach individual/team targets and deadlines?
 Do they work together to ensure targets are met?
 Do you give your team space to be creative and think for themselves?
 Do team members volunteer to take on extra work/projects?
 Do you provide support to your team personally and professionally?
 Is your team defined via its own qualities or those of others?
 Do you treat your team members equally?
 Do the key members reinforce the identity of your team through what they do and
what they say?
 Does your team have well defined goals short, medium, and long-term?
 Do you praise and reward your team when things are going well?
 Does any team member need extra support or extra training?
 Are the collective goals stronger than individual goals or priorities?
 Do they all respectsupport each other?
 Do all team members feel they can challenge decisions and ideas?
 Does your team reach a consensus once a decision has been made?
 Do you enjoy working in your team?
 Does your team enjoy working with each other?
 Can you identify personal issues and resolve them?

2.  Can all team members manage themselves?
 Do your team members all pull together to meet set targets?
 Does each team member set goals to reach and work beyond them, constantly
improving their abilities via 1 to 1 appraisal sessions?
 Do key members of the team inspire the best in the team and individual team
members and promote relationship building?
 Do individual team members inspire the best in themselves?
To understand more in relation to Treating Customers Fairly and Diversity please read my guide:
Treating Customers Fairly, Customers Experience, Employee Satisfaction and Diversity.