RDDFS Capabilities powerpoint

1. Welcome to RDD Field Services RDD Field Services A Division of Quant Partners, Inc. Corporate Headquarters 8959 SW Barbur Blvd. Suite 103 Portland, OR 97219 (800) 433-6938 President: Michael Oilar Employees: 200 RDD Field Services operates a 100 seat CATI-equipped data collection facility with English and Spanish-speaking capabilities in Las Cruces, New Mexico, utilizing Voxco Interviewer® software solutions.

2. About RDD Field Services About Us RDD Field Services is a first choice supplier of qualityprofessional data services to the market research industry. From CATI and web programming, telephone data collection to response coding, tables and banners, our team of research professionals works together to provide our customers with clean, actionable answers to complex research questions. Our Clients We work with a wide variety of research firms for end clients large and small, gathering opinions from consumers, business decision makers, voters, customers or employees on an endless variety of topics. Our People We log over 180,000 hours annually asking questions and gathering information using a best practices model of continuous improvement. Our experience helps prepare us to anticipate and communicate challenges early in the process, allowing us to meet our clients’ project requirements accurately, on deadline and within budget. Our Value Proposition We utilize our data collection expertise to help answer your research questions with experience, accuracy, efficiency and vision on every project, large or small.

3. Quality You Can Rely On Every process at RDD Field Services is developed, standardized, documented and reviewed. It’s a part of our commitment to continuous improvement. Each step in the process must appropriately answer the question, “How does our customer benefit from our doing this?”

4. Value You Can Rely On We’re here to ease your data collection anxieties. We offer a full complement of research services, time lines ranging from quick-turn projects to response rate-sensitive, nightly reporting, proactive project management . . . everything you’ve been looking for., all in one place.

6. While we are process-oriented, we will always remain people-focused. We share our improvements openly because the opportunity for personal growth outweighs the reward of individual credit.

7. We cherish progressive thinking. We give more consideration to new ideas than we do to old solutions. The ability to innovate is not limited to those holding the loftiest positions. Employees from all levels are encouraged, empowered and expected to contribute.

8. We believe wholeheartedly in the value of preparation. We strive to anticipate and address challenges before they occur. We utilize our vast experience and professional acumen to help select the shortest path between problem and solution.

9. We value our agility because we understand that it is our competitive advantage. We work diligently to find creative solutions to difficult problems, and we take pride in our ability to deliver beyond the level of our clients’ expectations.

10. We are passionate about our persistence. By remaining aggressively responsiveto our customers, external and internal, we maintain accountability within our community. Continuous improvement is our journey, not our destination.

11. We actively encourage collaboration among all of our internal teams. Our value stream functions efficiently only when each team respects and considers the impact of its actions upon all others.Mission Statement To efficiently provide our clients and partners with data collection and data processing services of impeccable quality and remarkable value, and to conquer all research challenges through the systematic development and implementation of creative, simple and effective solutions.