QlikView Business Discovery - user driven Business Intelligence & Analytics for the Financial industry.

1. Business Discovery for
Financial Services
Anup Nambiar
Qlik India
June 2014

2. Program
• Introduction
• What is Business Discovery
• How QlikView supports Business Discovery
• QlikView for Financial Services
• Demo
• Discussion

3. A New Generation
“The New Reality for Business Today”
Volatility
Extreme Product Life Cycles
Demand for Faster Decisions
Extreme Supply Chains
Extreme Transparency
Empowered People
Command and Control

4. Explosion of
Digital Data
Limited Access to
Powerful Analysis
Long Time
to get Answers
Industry Average Deployment
Traditional BI:
18 Months
Time to Build One Report
traditional BI:
6.3 Weeks
72%
28%
Cisco predicts that we will use as many
as 50 billion online connected devices by
2020 - and that is leading us to produce
as much as 7.9 zetabytes of data globally
by 2015.
Source: http://www.computerweekly.com/blogs/cwdn/2013/04/ca-world-big-data-needs-to-be-productionised.html
“
”
The need is growing, most BI not delivering
22%
78%
BI users
Non users

5. QlikView®
is a Business Discovery Platform.
Business Discovery™
is user-driven BI.
Simplifying Decisions for Everyone, Everywhere

6. QlikView®
rapidly makes data
accessible, whatever the source
Connecting every user to their data

7. The drivers of the QlikView®
difference
• Natural Analytics™ experience
• Association + visualization =
true discovery
• Speed to value and rapid
prototyping
• Apps deployment model:
reusable objects deliver
agility and focus
• Governance: control at
center; flexibility at the edges
• Collaboration & Mobility

8. Decisions that empower every user
C-Suite
• Empower users
• Line of sight
• Anticipate unknown
challenges
IT
• Governed Discovery
• “Storekeeper” not
gatekeeper
• Platforms,
not point solutions
Line of
Business
• Collaborate on
decision-making
• Faster decisions
• Make discoveries via
unconstrained
analysis

9. How traditional BI and
visualization tools work
QlikView
• Limited view and access to data
• Forced down linear drill paths
• Need to involve IT to modify
• What-if and on-the-fly analysis
is limited
• Freedom to explore data from any point in
analysis in a dynamic, interactive interface
• Answer any question on the fly, real-time
• Easily see connections, and
disconnects in data
The unique QlikView®
patented
data association technology

10. Actionable Data Cycle
Make unique
discoveries
Collaborate
with others
Conduct
further
analysis
Persuade people
to act, invest and
make a change
Empower people
responsible
for change
Use QlikView
to measure
success
QlikView®
makes data actionable for every user
Ongoing
Reevaluation

11. 31,000 customers in 100 countries
Used in all Top 20 Financial Services
firms in US and EMEA*
15 of the top 15 banks
5 of the top 5 Insurers
10 of the top 10 capital markets
1,700+ employees across
28 offices in 23 countries
Dedicated QlikView Financial
Services teams globally
1,700 global partners including
industry specific technology, solution
and SI partners
2,800+ Financial Services clients
* 2011 Forbes 2000 list
in Financial Services

12. The 3 Key Drivers for Analytics /
Data Discovery in Financial Services
(Expenses, Productivity,
Margin Optimization…)
Cost Reduction
(Cross Sell, Upsell,
Lifetime $, Pricing…)
Customer Intelligence
(Op Risk, Credit Risk,
Interest Rate Risk…)
Manage Risk /Compliance
GROWTH & STABILITY
Increasing Business Agility

13. ROI with QlikView®
Banking, Securities & Investments examples
• 5000+ QlikView users deployed in < 6 months
• Big Data: 4.3 million customers with 260 million agreements
and 800 billion cells analyzed in QlikView
• $2m estimated ROI for every 100 QlikView users
• $1b+ in increased deposits related to QlikView cross sell app
• $1m savings per year in printing expenses by analyzing 25k+
employees spend and changing behavior using QlikView
Top 10 Global
Retail Bank
Top 10 US
Retail Bank
• $1m savings by analyzing Market Data Services (MDS) spend
• 5000%+ ROI on overall QlikView investment
• 60 FTE spreadsheet users re-allocated after QlikView
• <3 months payback period on QlikView investment
• $7.1 million NPV calculated internal ROI
Top 10 Global
Investment Bank
Top 20 Global
Investment Bank
• $10.2m in cost savings (within 4 months) by identifying
unnecessary resources and either eliminating or reassigning them
• 96% year over year increase in staff productivity
• 12 weeks for entire deployment in Westpac’s wealth mgt. division
Leading European
Retail Bank

14. ROI with QlikView®
Insurance examples
• $221k projected cost savings not including reduction in time
spent on manual budgeting and data reconciliation
• <8 week implementation
• 25% improvement in lead conversion rates
• 60% reduction in time and IT resource requirements for
regulatory reporting
• 17% overall business growth over 2 yrs attributed to QlikView
• $400,000 savings achieved over a period of two years
• <4 week deployment to business users
• 10 days to achieve quantifiable ROI
• 6 days to deploy first application
• 1000+ complex data sources governed with QlikView Expressor
• $300m of financial transactions reconciled down to the penny
• 4 weeks to deploy 5 QlikView Expressor data flows
• $26m in claims fraud savings by QV discovery
• $7m avoided in Cognos upgrade/maintenance costs
Top 25
U.S. Insurer

15. Top 10 Solutions for
Business Discovery

16. Top 10 QlikView applications in Financial Services
Over 2,800 Financial Services firms have deployed QlikView across the globe
1
Executive
Dashboards
& Scorecards
2
Sales &
Revenue
Analysis
3 Risk &
Compliance
4
Client
Servicing /
Extranet
5 Expense
Management
6
Customer
Analysis &
Targeting
7
Asset
Management
& Investment
Analysis
8 Transaction
Monitoring
9 Financial
Management
10 IT
Management

17. Leading European Retail Bank
Customer Analysis and Targeting
FTEs reallocated
Increased volume of customer interactions
Improved quality of customer interactions
Challenges
• Improve ability for the bank’s 300+ branches to target customers in
a self service manner
• Empower 6,000+ sales advisors to increase customer interactions
and better cross-sell / up-sell products & services
• Replace legacy SQL based tools and find an alternative to the
bank’s reporting tools – which could not solve the problem
Solution
Deployed QlikView to 5,000+ users at 300+ branches for:
• Customer targeting at the individual branch level
• Ad-hoc customer base analysis for cross-sell / up-sell
• 1.4 Terabytes of data
Results
• Created new, flexible analytics alternative to existing BI which
incorporated free analysis, usability, security, performance and
high user adoption

18. Bank Neuflize OBC (ABN AMRO)
Risk and Compliance
Challenges
• Build a centralized, cross-entity operational risk monitoring system
for the bank’s controllers and executives
• Provide reliable, real-time tracking of processes across thousands
of operational control points
Solution
Deployed QlikView to central risk control organization for:
• Global Operational Risk Monitoring and Fraud Investigation
• Centralized, real-time monitoring across1700 checkpoints, over
8000 instances, and 5M monthly transactions
• Allowed team to compare and combine from different sources and
standpoints to understand activity and pinpoint areas of concern
Results
• Reduced operational risk by allowing investigation down to the
transaction level, to uncover underlying drivers
• Eliminated 120 days of manual reporting effort for a team of 20
controllers
One of the top three private banking and wealth management firms in France, with over $30B
in assets under management
Reduced operational risk by allowing
investigation down to the transaction level
Eliminated 120 days of reporting overhead for
team of 20 controllers

19. Social Media – Twitter Data

20. HDFC Life Insurance - India
Challenges
• Eliminate proliferation of data in silos
• Reduce response times to customers and improve cust. sat.
• Provide a strategic decision making model to sr. mgt.
• Accelerate business growth and market standing
Solution
• QlikView deployed on web and mobile in many areas:
• Customer Relations
• Operations
• Sales
• Marketing
• others
Results
• Increased customer response time by 50%
• Accelerated business growth by 17% in 2 years
• Achieved $400k+ in operational savings < 2 years
• Deployed projects in < 4 weeks
“QlikView has given our
senior management a holistic
view of our business.
Decisions are now made
time-efficiently based on
concrete evidence. As a
result, our business has
grown by 17% over the last 2
years and were are now
ranked #2 in the market,
which is fantastic given the
current economic landscape
in India.
V Ananthanarayanan,
AVP, Business Insights, HDFC Life
HDFC Life is one of India’s leading private life insurance companies offering a range of
individual and group life insurance solutions. It has about 500 branches serving customers
in over 900 cities.

21. Lockton Insurance
Challenges
• Needed to leverage data to quickly enter new markets
• Needed to increase revenues by helping sales win clients,
keep clients and sell them more
• Needed business intelligence tool used to help clients
compare property and casualty programs, track market
trends, and benchmark pricing
Solution
• Executive Dashboard
• Carrier Layer Benchmarks
• Demographic / Population Statistics
• Exposures and Client Demographics
• Premium/Limits/Retention Comparisons
Results
• KC Business Journal Impact Award winner for IT
Excellence, Innovation and Top Line Growth for applications
built on QlikView
• Information Week 500 Award winner tops among insurance
companies for Lockton’s application built on QlikView
About Customer
• Lockton is the largest independent
insurance broker and the 9th largest
insurance company in the US
• Lockton is privately held with 56 offices
in 16 countries and 2011 Revenues
$836m

22. Demonstration

23. How Natural Analytics™ helps you:
• Multiple data sources
• See and understand
relationships
Association
Discover
Comparison
• Compare and contrast data
• Do set and basket analysis
Anticipation
• Guides users toward what
they seek
• Reveals unexpected data
relationships
Do
Persuasion
• Show how you arrive at
conclusions
• Persuade to act on
recommendations
Action
• Answers defended and
validated immediately, in
real-time, not off-line
• Advance outcomes
Decide
Collaboration
• Collaborate in real-time
• Share data bookmarks
• Solicit and provide feedback
Data DialoguesTM
• Data storytelling with
live apps
• Explore data together