Retention Workshop

1. Q. Consulting Group AmeriCorps Program Directors Meeting 3C Approach to Retention C ommitment to program goals, C onflict Resolution, & C oaching Antonio Q. Meeks, Facilitator Copyright © 2010 by Q. Consulting Group

5. Define Leadership: Leadership is a process whereby an individual influences others to achieve a common or shared goal.

7. What’s your leadership style? Leadership Assessment

10. Task behaviors Concerned with accomplishing goals Help group members achieve their goals

11. Relationship behaviors Help people feel comfortable with themselves, with others, and with the situation in which they find themselves.

12. Leadership is about building relationships and accomplishing tasks!

14. What tasks are associated with leadership?

17. Situational Leadership II The Four Leadership Styles

23. Development Levels “ The degree to which subordinates have the competence and commitment necessary to accomplish a given task or activity.” (Blanchard et al., 1985)

25. How the Situational Approach Works “ The situational approach is constructed around the idea that employees move forward and backward along the development continuum, which represents the relative competence and commitment of subordinates. For leaders to be effective, it is essential that they determine where subordinates are on the development continuum and adapt their leadership styles so they directly match their style to that development level.”

26. Case Studies Read the assigned case study and answer the questions as a group. Be ready to explain your decisions to the large group.

29. Conflict “A struggle between people with opposing needs, beliefs, values, or goals

32. Coaching “The art of giving and receiving effective feedback”

33. What is coaching? Helping someone else expand and apply skills, knowledge, and abilities. It involves teaching, motivating, empowering, and listening to others so they can take action on specific tasks. (Coaching by Chen, 2003)

40. Effective Feedback The process of exchanging concrete, helpful, and timely feedback within a trusting relationship.

48. Questions?

50. Q. Consulting Group Antonio Q. Meeks Founder & Senior Consultant 615.473.2494 [email_address] www.qconsultgroup.com Providing Training & Technical Assistance