This 60min webinar with Catherine Smithson from Being Human will cover the findings from Prosci's Enterprise Change Management case studies from 10 companies and the 6 strategic themes for building enterprise change management capability in your organization.

1. © Prosci Inc. All rights reserved.
Prosci Change Management Webinar
Building Organizational Agility
Research | Methodology | Training | Advisory Services
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info@beinghuman.com.au
+61 2 9810 6264
Prosci ®
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2. © Prosci Inc. All rights reserved.
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poll results
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page - Like us!
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4. © Prosci Inc. All rights reserved.
Prosci
by
the
#s:
9
17
80%
4500+
30,000+
80,000+
Longitudinal studies
Years of research
Fortune 100 companies
Research participants
Certified practitioners
Community members
Contact Prosci:
Telephone: +1-970-203-9332
Email: solutions@prosci.com
Website: www.prosci.com
Tools or downloads referenced in this free webinar are for webinar educational
purposes; reproduction or distribution of these tools in your organization
will require additional steps on your part.
…………………………………….....................................
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Prosci’s
Mission
Our Principles:
• Research-based
• Holistic
• Easy-to-use
Our Resources:
• Published products and tools
• Web-based tools and applications
• Face-to-face training
• Train-the-Trainer
To help individuals and organizations build
their own change management competencies
through development and delivery of research-
based, holistic, and easy-to-use tools and
methodologies.
Prosci
®
Webinars
• Educational
• Thought provoking
• Insights into new development
• New ideas, phraseology, language, and frameworks
• Give you at least an hour per week to think about
change management
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4

5. © Prosci Inc. All rights reserved.
Agenda
1 Our changing world
2 Why agility matters
3 What agility means
4 Attributes of agile organizations
5 How change management fits it
5

6. © Prosci Inc. All rights reserved.
Agenda
1 Our changing world
2 Why agility matters
3 What agility means
4 Attributes of agile organizations
5 How change management fits it
6

7. © Prosci Inc. All rights reserved. 7

8. © Prosci Inc. All rights reserved.
Bigger
Change
8

9. © Prosci Inc. All rights reserved.
Faster
Change 9

10. © Prosci Inc. All rights reserved.
More
Complex
Change
10

11. © Prosci Inc. All rights reserved.
More
Cross
Functional
11

12. © Prosci Inc. All rights reserved.
More
Multi-
Disciplinary
12

13. © Prosci Inc. All rights reserved.
More Information
13

14. © Prosci Inc. All rights reserved.
More Connected
14

15. © Prosci Inc. All rights reserved.
V.U.C.A.
World
Volatility
Uncertainty
Complexity
Ambiguity
15

16. © Prosci Inc. All rights reserved.

17. © Prosci Inc. All rights reserved.
Agenda
1 Our changing world
2 Why agility matters
3 What agility means
4 Attributes of agile organizations
5 How change management fits it
17

18. © Prosci Inc. All rights reserved.
CEOs said that their ability to
adapt to change will be a key
source of competitive advantage
PWC survey of 1150 CEOs
76%
18

19. © Prosci Inc. All rights reserved.
Executives said organizational agility
was critical to business success and
growing in importance over time
McKinsey Quarterly (Sull)
9 of 10
19

20. © Prosci Inc. All rights reserved.
Respondents said that their
organizations were nearing, at
or past the point of saturation
2015 Prosci study with 1120 change professionals
78%
20

21. © Prosci Inc. All rights reserved.
Individuals suffer
Projects suffer
Organizations suffer
2015 Prosci study with 1120 change professionals
Saturation has consequences
21

22. © Prosci Inc. All rights reserved.
From the PMI®
2012 Pulse of the Profession™
In-Depth Report: Organizational Agility
Greater
Org
Agility
=
Better
Performance
=
Improved
Competitive
Advantage
22

23. © Prosci Inc. All rights reserved.

24. © Prosci Inc. All rights reserved.
Agenda
1 Our changing world
2 Why agility matters
3 What agility means
4 Attributes of agile organizations
5 How change management fits it
24

25. © Prosci Inc. All rights reserved. 25

26. © Prosci Inc. All rights reserved. 26

27. © Prosci Inc. All rights reserved.
the power of moving
quickly and easily;
nimbleness
Random House Dictionary
[uh-jil-i-tee]Agility
27

28. © Prosci Inc. All rights reserved.
Organizational agility:
The capacity to identify
and capture opportunities
more quickly than rivals do
McKinsey Quarterly, Donald Sull,
Competing through organizational agility
Agility [uh-jil-i-tee]
28

29. © Prosci Inc. All rights reserved.
Take advantage of change –
whether planned or
unexpected – without ever
letting it sideline you
PricewaterhouseCoopers,
Achieving operational excellence series,
How to build an agile foundation for change
Agility [uh-jil-i-tee]
29

30. © Prosci Inc. All rights reserved.
The ability to transform
information into insight
in response to market
movements
The Economist, Organisational agility: How business
can survive and thrive in turbulent times
Agility [uh-jil-i-tee]
30

31. © Prosci Inc. All rights reserved.
The result of integrating alertness
to changes with a capability to use
resources in responding to such
changes, all in a timely, flexible,
affordable, relevant manner
Hosapple and Li, Understanding Organizational Agility:
A Work-Design Perspective, University of Kentucky
Agility [uh-jil-i-tee]
31

32. © Prosci Inc. All rights reserved.
Nimble organization: one that has
a sustained ability to quickly and
effectively respond to the demands
of change while continually
delivering high performance.
Daryl Conner, The Characteristics of Nimble Execution
December 20, 2010
Agility [uh-jil-i-tee]
32

33. © Prosci Inc. All rights reserved.
An always present ability to
manage multiple, complex
portfolios of change
Accenture podcast, Special Report:
Corporate agility, Working at the speed of opportunity
Agility [uh-jil-i-tee]
33

34. © Prosci Inc. All rights reserved.
The speed and ability of a
business to identify and react
to internal and external events
that could and do occur.
EYGM Limited, Optimizing and balancing
corporate agility for insurers, 2013
Agility [uh-jil-i-tee]
34

35. © Prosci Inc. All rights reserved.
Synthesis:
Agility
definition
components
1)
Always present ability –
in the fabric of the org
2)
Out-changing
the competition
3)
Anticipating/tuned in to
coming changes
4)
Increasing speed/
quickness at change
5)
Both proactive (planned)
and reactive (unplanned)
6)
Minimal disruption/
not side-lining you
35

36. © Prosci Inc. All rights reserved.

37. © Prosci Inc. All rights reserved.
Responsiveness
Tolerance
Resilience
Toughness
Adaptability
Readiness
Preparedness
Plasticity
Agility is a
“state of being”
37

38. © Prosci Inc. All rights reserved.
Agenda
1 Our changing world
2 Why agility matters
3 What agility means
4 Attributes of agile organizations
5 How change management fits it
38

39. © Prosci Inc. All rights reserved.
Review the literature - Pillars
• PMI
• PwC
• Accenture
• xPlane
• Daryl Conner
39

40. © Prosci Inc. All rights reserved.
PMI
Rigorouschange
managementtobetter
adapttoshiftingmarket
conditions
Morecollaborativeand
robustriskmanagement
Increaseduseof
standardizedproject,
programandportfolio
practices
PMI® 2012 Pulse of the Profession™ In-Depth Report: Organizational Agility
40
Rigorouschange
managementtobetter
adapttoshiftingmarket
conditions

41. © Prosci Inc. All rights reserved.
PwC
Anticipatingthefutureand
planningforbusiness
opportunities.
Focusingoninnovation
withintheexisting
boundariesoftheir
businesses.
Managingchange
throughpeople.
Integratingnewbusiness
capabilitiescontinuously,
rapidly,andcosteffectively.
Simplifyingand
integratingbusiness
activitiessotheycanbe
analyzedforcostand
value.
PricewaterhouseCoopers, How to build an agile foundation for change
41
Managingchange
throughpeople.

42. © Prosci Inc. All rights reserved.
AccentureAnadaptiveoperating
model
Improvedresponsiveness
throughopen
collaboration
Analyticstocreateinsight
andunderstanding
Leadersasdriversof
change
Nimbleworkforce
redeploymentthrough
rapidre-skilling
Strategicinsightinto
humancapital
Flexibletalent
managementsystemsand
processes
Anadaptiveculture
Managingchangeasa
corecapability
Accenture, Cheese, Silverstone, Smith, Creating an agile organization
42
Leadersasdriversof
change
Managingchangeasa
corecapability

43. © Prosci Inc. All rights reserved.
xPlane
Clarity
Co-creation
Harmony
Transparency
Visualalignment
Inspiration
Action
Resilience
xPlane, DNA of Change: Design Principles for Organizational Transformation
43

44. © Prosci Inc. All rights reserved.
Daryl Conner
Intentions
Roles
Implementation
Culture
Leadership
Portfolio
Results
Daryl Conner, The Characteristics of Nimble Execution, Dec 20, 2010
44

45. © Prosci Inc. All rights reserved.
We anticipate and plan for changes
We are fast at decision making
We effectively prioritize and manage our change portfolio
We effectively initiate change efforts
We have enhanced risk management practices
We have human capital strategies supporting agility
We rapidly develop and deploy new capabilities
We encourage cross-organizational collaboration
We have reduced silos
We have an embedded CM capability
45
Prosci Agility Attributes

46. © Prosci Inc. All rights reserved.
How do you score on each?
46
Prosci ®
Agility
Attribute
Assessment
Prosci
research
identified
10
attributes
of
a
change
agile
organization.
How
does
your
organization
stack
up?
1
to
5 1 2 3 4 5
We
anticipate
and
plan
for
changes Not
us
at
all
Not
really
something
we
do
We're
doing
that
We're
doing
pretty
good
at
that
We're
nailing
that
We
are
fast
at
decision
making Not
us
at
all
Not
really
something
we
do
We're
doing
that
We're
doing
pretty
good
at
that
We're
nailing
that
We
effectively
prioritize
and
manage
our
change
portfolio
Not
us
at
all
Not
really
something
we
do
We're
doing
that
We're
doing
pretty
good
at
that
We're
nailing
that
We
effectively
initiate
change
efforts Not
us
at
all
Not
really
something
we
do
We're
doing
that
We're
doing
pretty
good
at
that
We're
nailing
that
We
have
enhanced
risk
management
practices
Not
us
at
all
Not
really
something
we
do
We're
doing
that
We're
doing
pretty
good
at
that
We're
nailing
that
We
have
human
capital
(talent)
strategies
and
practices
supporting
agility
Not
us
at
all
Not
really
something
we
do
We're
doing
that
We're
doing
pretty
good
at
that
We're
nailing
that
We
rapidly
develop
and
deploy
new
capabilities
Not
us
at
all
Not
really
something
we
do
We're
doing
that
We're
doing
pretty
good
at
that
We're
nailing
that
We
encourage
cross-­‐organizational
collaboration
Not
us
at
all
Not
really
something
we
do
We're
doing
that
We're
doing
pretty
good
at
that
We're
nailing
that
We
have
reduced
silos Not
us
at
all
Not
really
something
we
do
We're
doing
that
We're
doing
pretty
good
at
that
We're
nailing
that
We
have
an
embedded
organizational
change
management
capability
Not
us
at
all
Not
really
something
we
do
We're
doing
that
We're
doing
pretty
good
at
that
We're
nailing
that
Average NA 0 0 0 0 0
Prosci ®
Agility
Attribute
Assessment
Prosci
research
identified
10
attributes
of
a
change
agile
organization.
How
does
your
organization
stack
up?
1
to
5 1 2 3 4 5
We
anticipate
and
plan
for
changes 3 Not
us
at
all
Not
really
something
we
do
We're
doing
that
We're
doing
pretty
good
at
that
We're
nailing
that
We
are
fast
at
decision
making 2 Not
us
at
all
Not
really
something
we
do
We're
doing
that
We're
doing
pretty
good
at
that
We're
nailing
that
We
effectively
prioritize
and
manage
our
change
portfolio
1 Not
us
at
all
Not
really
something
we
do
We're
doing
that
We're
doing
pretty
good
at
that
We're
nailing
that
We
effectively
initiate
change
efforts 4 Not
us
at
all
Not
really
something
we
do
We're
doing
that
We're
doing
pretty
good
at
that
We're
nailing
that
We
have
enhanced
risk
management
practices
5 Not
us
at
all
Not
really
something
we
do
We're
doing
that
We're
doing
pretty
good
at
that
We're
nailing
that
We
have
human
capital
(talent)
strategies
and
practices
supporting
agility
3 Not
us
at
all
Not
really
something
we
do
We're
doing
that
We're
doing
pretty
good
at
that
We're
nailing
that
We
rapidly
develop
and
deploy
new
capabilities
3 Not
us
at
all
Not
really
something
we
do
We're
doing
that
We're
doing
pretty
good
at
that
We're
nailing
that
We
encourage
cross-­‐organizational
collaboration
4 Not
us
at
all
Not
really
something
we
do
We're
doing
that
We're
doing
pretty
good
at
that
We're
nailing
that
We
have
reduced
silos 3 Not
us
at
all
Not
really
something
we
do
We're
doing
that
We're
doing
pretty
good
at
that
We're
nailing
that
We
have
an
embedded
organizational
change
management
capability
2 Not
us
at
all
Not
really
something
we
do
We're
doing
that
We're
doing
pretty
good
at
that
We're
nailing
that
Average 3 1 2 4 2 1

47. © Prosci Inc. All rights reserved.
We anticipate and
plan for changes
We are fast at
decision making
We effectively
prioritize and
manage our
change portfolio
We effectively initiate
change efforts
We have enhanced risk
management practices
We have human capital
(talent) strategies and
practices supporting agility
We rapidly develop and
deploy new capabilities
We encourage
cross-organizational
collaboration
We have reduced
silos
We have an embedded
CM capability
47

48. © Prosci Inc. All rights reserved.
25%
13%
0%
13%
19%
0%
0%
13%
13%
6%
38%
4%
31%
2%
44%
13%
0%
56%
38%
29%
19%
25%
25%
31%
19%
31%
0%
6%
38%
24%
13%
19%
38%
31%
19%
31%
0%
19%
6%
35%
6%
0%
6%
0%
25%
0%
6%
6%
6%
0% 25% 50% 75% 100%
48
We anticipate and plan for changes
We are fast at decision making
We effectively prioritize and manage our change portfolio
We effectively initiate change efforts
We have enhanced risk management practices
We have human capital (talent) strategies and practices supporting agility
We rapidly develop and deploy new capabilities
We encourage cross-organizational collaboration
We have reduced silos
We have an embedded organizational change management capability
Results from Being
Human Nov 22
webinar
Strongly
Disagree
Disagree Neutral Agree
Strongly
Agree
Evaluate your organization on the 10 Prosci Agility Attributes

49. © Prosci Inc. All rights reserved. 49

50. © Prosci Inc. All rights reserved.
Agenda
1 Our changing world
2 Why agility matters
3 What agility means
4 Attributes of agile organizations
5 How change management fits it
50

51. © Prosci Inc. All rights reserved.
One of the 10 pillars
We anticipate and plan for changes
We are fast at decision
making
We effectively prioritize and
manage our change portfolio
We effectively initiate
change efforts
We have enhanced risk
management practices
We have human capital (talent)
strategies and practices for agility
We rapidly develop and
deploy new capabilities
We encourage cross-
organizational collaboration
We have reduced silos
We have an embedded CM capability
51

52. © Prosci Inc. All rights reserved.
Organizational
CM
Capability
DNA/fabric/norm
through
individual
competencies
and
integrated
CM
approaches
Change
Management
Catalyzing
individual
transitions
to
deliver
organizational
results
52

53. © Prosci Inc. All rights reserved.
Change management:
CHānj ‘manijmǝnt
Catalyzing
individual transitions
to deliver
organizational results
53

54. © Prosci Inc. All rights reserved.
Change Management
is about closing the gap
Requirements Results
Outputs Outcomes
Specifications Sustainment
Installation Realization
Solutions Benefits54

55. © Prosci Inc. All rights reserved.
Gartner BPM Summit
Dec 12, 2014
Prosci Webinar
Feb 11, 2015
Change management is how you
capture people-dependent ROI
55

56. © Prosci Inc. All rights reserved.
48%
62%
70%
81%
0%
100%
Poor Fair Good Excellent
14%
32%
52%
71%
0%
100%
Poor Fair Good Excellent
15%
42%
76%
94%
0%
100%
Poor Fair Good Excellent
0%
100%
Poor Fair Good Excellent
Change management correlates
directly with project success
6x
Increase in likelihood
of meeting objectives
with excellent change
management
Met or exceeded objectives
On schedule
On budget
Change Management Effectiveness
56

57. © Prosci Inc. All rights reserved.
Organizational
CM
Capability
DNA/fabric/norm
through
individual
competencies
and
integrated
CM
approaches
57

58. © Prosci Inc. All rights reserved.
Enterprise Change Management
Org change capability
ECM
Build
Individual
Competencies
Integrate into
Changes, Projects
and Programs
Initiate Plan Design Develop Deploy
“Go
Live”Kick
off
Phase
3:
Reinforcing
Change
Phase
2:
Managing
Change
Phase
1:
Preparing
for
Change
A D K A R
Strategy Plans Measures
General
Project
Lifecycle
Individual
Change
Journey
Milestones
Organizational
Change
Mgmt
Activities
Major
events
Prosci®
ADKAR ®
Model
Prosci®
3-Phase
Process
Execs &
Senior Leaders
Front-Line
Associates
Middle Managers
& Supervisors
Initiate Plan Design Develop Deploy Sustain
58

59. © Prosci Inc. All rights reserved.
Level 5
Organizational
Competency
Change management competency is evident at all levels
of the organization and is part of the organization's
intellectual property and competitive edge
Level 4
Organizational
Standards
Organization-wide standards and methods are broadly
deployed for managing and leading change
Level 3
Multiple
Projects
Comprehensive approach for managing change is being
applied on multiple projects within organization
Level 2
Isolated
Projects
Some elements of change management are being applied
in isolated projects
Level 1
Ad hoc or
Absent
Little or no change management applied
Prosci
®
Change Management Maturity Model™
59

60. © Prosci Inc. All rights reserved.
How do we
infuse “being
good at change”
into our DNA?
60

61. © Prosci Inc. All rights reserved.
Change agility takes more than
chatter, want to and magic
61

62. © Prosci Inc. All rights reserved.
“I’d like three orders of change
agility from page 145, please.”
62

63. © Prosci Inc. All rights reserved.
Agility is a journey
Where you
are today
Where you
want to get
63

64. © Prosci Inc. All rights reserved.
Create a custom solution with Prosci
ECM Bootcamp
Licensing
Advanced
Deployment Leader
Advisory Services
• Content and tools
• Customize
• Integrate
• Standardize
• Scale
• Strategic Alignment Workshop
• Project/Initiative Support
• Community of Practice Support
• Change Portfolio Development
• Advanced certification
• Personal/professional development
• Capability architects
• Innovators/early adopters
• 1-day workshop
• Jumpstart your capability strategy
• Feb 23rd 2017 – Sydney
• Onsite available: info@beinghuman.com.au
Options for
individuals and
organizations
64

65. © Prosci Inc. All rights reserved.
Agenda Conclusion
1 Our changing world
2 Why agility matters
3 What agility means
4 Attributes of agile organizations
5 How change management fits it
65

66. © Prosci Inc. All rights reserved.
Prosci Solution
Delivering organizational results by
catalyzing individual transitions
http://www.prosci.com | http://blog.prosci.com
changemanagement@prosci.com
Build individual change competencies
Apply change management on initiatives
Embed organizational change capability
http://www.prosci.com
info@beinghuman.com.au
66

67. © Prosci Inc. All rights reserved.
Where to find today’s slides with
poll results
67
Being Human Company Linked in
Profile – Follow us!
Being Human Pty Ltd
page - Like us!
For recorded Webinars, visit www.portal.prosci.com
www.slideshare.net/BeingHumanAustralia
Slides available (no recording)
Follow us for notifications on new posts