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A Playbook
For Achieving
Product-
Market Fit
Dan Olsen
Oct 27, 2017
Copyright	©	2017	@danolsen
Spiderman’s	mo.o:	
“With	great	power	comes	
great	responsibility”	
Copyright	©	2017	@danolsen
Product	Manager’s	mo.o:	
	
	
Spiderman’s	mo.o:	
“With	great	power	comes	
great	responsibility”	
Copyright	©	2017	@danolsen
Product	Manager’s	mo.o:	
	
	
Spiderman’s	mo.o:	
“With	great	power	comes	
great	responsibility”	
	
“With	great	responsibility	
comes	NO	power”	
Copyright	©	2017	@danolsen
What	is	
Product-Market	
Fit?
That’s	Why	I	Wrote	
Copyright	©	2017	@danolsen
n  Book	giveaway	on	TwiJer	
n  Tweet:	include	@danolsen	
n  Hashtags	
#prodmgmt	
#leanstartup	
#producNzed	
That’s	Why	I	Wrote	
Copyright	©	2017	@danolsen
The	Product-Market	Fit	Pyramid
The	Product-Market	Fit	Pyramid
The	Product-Market	Fit	Pyramid
The	Product-Market	Fit	Pyramid
The	Lean	Product	Process
The	Lean	Product	Process
The	Lean	Product	Process
The	Lean	Product	Process
The	Lean	Product	Process
The	Lean	Product	Process
The	Lean	Product	Process
The	Lean	Product	Process
The	Lean	Product	Process	
1. Determine	your	target	customer	
2. IdenNfy	underserved	customer	needs	
3. Define	your	value	proposiNon	
4. Specify	your	MVP	feature	set	
5. Create	your	MVP	prototype	
6. Test	your	MVP	with	customers	
Copyright	©	2017	@danolsen
TransportaNon	within	100	miles	of	my	home	
Soccer	Mom	
	
	
Speed	Demon	
Carry	kids	&	gear	
Safety	
Fuel	economy	
Go	fast	
Looks	cool	
Makes	me	look	cool	
	
	
	
	
	
Target	Customer	Has	DisNnct	Needs	
High-level	need	
	
Target	Customer	
	
	
	
Detailed	needs	
	
Ideal	Product	
Soccer	Mom	 Speed	Demon
TransportaNon	within	100	miles	of	my	home	
Soccer	Mom	
	
	
Speed	Demon	
Carry	kids	&	gear	
Safety	
Fuel	economy	
Go	fast	
Looks	cool	
Makes	me	look	cool	
	
	
	
	
	
Target	Customer	Has	DisNnct	Needs	
High-level	need	
	
Target	Customer	
	
	
	
Detailed	needs	
	
Ideal	Product	
Soccer	Mom	 Speed	Demon
TransportaNon	within	100	miles	of	my	home	
Soccer	Mom	
	
	
Speed	Demon	
Carry	kids	&	gear	
Safety	
Fuel	economy	
Go	fast	
Looks	cool	
Makes	me	look	cool	
	
	
	
	
	
Target	Customer	Has	DisNnct	Needs	
High-level	need	
	
Target	Customer	
	
	
	
Detailed	needs	
	
Ideal	Product	
Soccer	Mom	 Speed	Demon
TransportaNon	within	100	miles	of	my	home	
Soccer	Mom	
	
	
Speed	Demon	
Carry	kids	&	gear	
Safety	
Fuel	economy	
Go	fast	
Looks	cool	
Makes	me	look	cool	
	
	
	
	
	
Target	Customer	Has	DisNnct	Needs	
High-level	need	
	
Target	Customer	
	
	
	
Detailed	needs	
	
Ideal	Product	
Soccer	Mom	 Speed	Demon
TransportaNon	within	100	miles	of	my	home	
Soccer	Mom	
	
	
Speed	Demon	
Carry	kids	&	gear	
Safety	
Fuel	economy	
Go	fast	
Looks	cool	
Makes	me	look	cool	
	
	
	
	
	
Target	Customer	Has	DisNnct	Needs	
High-level	need	
	
Target	Customer	
	
	
	
Detailed	needs	
	
Ideal	Product	
Soccer	Mom	 Speed	Demon
TransportaNon	within	100	miles	of	my	home	
Soccer	Mom	
	
	
Speed	Demon	
Carry	kids	&	gear	
Safety	
Fuel	economy	
Go	fast	
Looks	cool	
Makes	me	look	cool	
	
	
	
	
	
Target	Customer	Has	DisNnct	Needs	
High-level	need	
	
Target	Customer	
	
	
	
Detailed	needs	
	
Ideal	Product	
Soccer	Mom	 Speed	Demon
The	Lean	Product	Process	
1. Determine	your	target	customer	
2. IdenNfy	underserved	customer	needs	
3. Define	your	value	proposiNon	
4. Specify	your	MVP	feature	set	
5. Create	your	MVP	prototype	
6. Test	your	MVP	with	customers	
Copyright	©	2017	@danolsen
Problem	Space	vs.	SoluNon	Space	
Copyright	©	2017	@danolsen
Problem	Space	vs.	SoluNon	Space	
Problem	Space	
n  A	customer	problem,	need	
or	benefit	that	the	product	
should	address	
n  A	product	requirement	
Copyright	©	2017	@danolsen
Problem	Space	vs.	SoluNon	Space	
Problem	Space	
n  A	customer	problem,	need	
or	benefit	that	the	product	
should	address	
n  A	product	requirement	
SoluNon	Space	
n  A	specific	implementaNon	
to	address	the	customer	
need	or	requirement	
Copyright	©	2017	@danolsen
Example	
n  Ability	to	write	in	space	
(zero	gravity)	
Problem	Space	vs.	SoluNon	Space	
Problem	Space	
n  A	customer	problem,	need	
or	benefit	that	the	product	
should	address	
n  A	product	requirement	
SoluNon	Space	
n  A	specific	implementaNon	
to	address	the	customer	
need	or	requirement	
Copyright	©	2017	@danolsen
Space	pen:	$1	M	R&D	cost	
	
	
	
	
Example	
n  Ability	to	write	in	space	
(zero	gravity)	
Problem	Space	vs.	SoluNon	Space	
Problem	Space	
n  A	customer	problem,	need	
or	benefit	that	the	product	
should	address	
n  A	product	requirement	
SoluNon	Space	
n  A	specific	implementaNon	
to	address	the	customer	
need	or	requirement	
Copyright	©	2017	@danolsen
Russians:	pencil	
Space	pen:	$1	M	R&D	cost	
	
	
	
	
Example	
n  Ability	to	write	in	space	
(zero	gravity)	
Problem	Space	vs.	SoluNon	Space	
Problem	Space	
n  A	customer	problem,	need	
or	benefit	that	the	product	
should	address	
n  A	product	requirement	
SoluNon	Space	
n  A	specific	implementaNon	
to	address	the	customer	
need	or	requirement	
Copyright	©	2017	@danolsen
Problem	vs.	SoluNon	Space:	Product	Level	
Problem	Space	
(user	benefits)	
SoluNon	Space	
(product)	
Copyright	©	2017	@danolsen
Problem	vs.	SoluNon	Space:	Product	Level	
Problem	Space	
(user	benefits)	
SoluNon	Space	
(product)	
TurboTax
Copyright	©	2017	@danolsen
Problem	vs.	SoluNon	Space:	Product	Level	
Problem	Space	
(user	benefits)	
SoluNon	Space	
(product)	
TurboTax
TaxCut
Copyright	©	2017	@danolsen
Problem	vs.	SoluNon	Space:	Product	Level	
Problem	Space	
(user	benefits)	
SoluNon	Space	
(product)	
TurboTax
TaxCut
Prepare
my taxes
Copyright	©	2017	@danolsen
Problem	vs.	SoluNon	Space:	Product	Level	
Problem	Space	
(user	benefits)	
SoluNon	Space	
(product)	
TurboTax
TaxCut
Pen and
paper
Prepare
my taxes
Copyright	©	2017	@danolsen
Problem	vs.	SoluNon	Space:	Product	Level	
Problem	Space	
(user	benefits)	
SoluNon	Space	
(product)	
Prepare
my taxes
Copyright	©	2017	@danolsen
Problem	vs.	SoluNon	Space:	Product	Level	
Problem	Space	
(user	benefits)	
SoluNon	Space	
(product)	
Prepare
my taxes
Check my
taxes
Copyright	©	2017	@danolsen
Problem	vs.	SoluNon	Space:	Product	Level	
Problem	Space	
(user	benefits)	
SoluNon	Space	
(product)	
Prepare
my taxes
File my
taxes
Check my
taxes
Copyright	©	2017	@danolsen
Problem	vs.	SoluNon	Space:	Product	Level	
Problem	Space	
(user	benefits)	
SoluNon	Space	
(product)	
Prepare
my taxes
File my
taxes
Check my
taxes
Maximize my
deductions
Copyright	©	2017	@danolsen
Problem	vs.	SoluNon	Space:	Product	Level	
Problem	Space	
(user	benefits)	
SoluNon	Space	
(product)	
Prepare
my taxes
File my
taxes
Check my
taxes
Maximize my
deductions
Reduce my
audit risk
Copyright	©	2017	@danolsen
Problem	Space	
	
Problem	vs.	SoluNon	Space:	Feature	Level	
Copyright	©	2017	@danolsen
Problem	Space	
	
Problem	vs.	SoluNon	Space:	Feature	Level	
Copyright	©	2017	@danolsen	
Help me
prepare taxes
Problem	Space	
	
Problem	vs.	SoluNon	Space:	Feature	Level	
Copyright	©	2017	@danolsen	
Reduce my
audit risk
Help me
prepare taxes
Problem	Space	
	
Problem	vs.	SoluNon	Space:	Feature	Level	
Copyright	©	2017	@danolsen	
Check my
return
Reduce my
audit risk
Help me
prepare taxes
Problem	Space	
	
Problem	vs.	SoluNon	Space:	Feature	Level	
Copyright	©	2017	@danolsen	
Check my
return
Reduce my
audit risk
Help me
prepare taxes
Empowerment/
Confidence
Problem	Space	
	
Problem	vs.	SoluNon	Space:	Feature	Level	
Copyright	©	2017	@danolsen	
Check my
return
Reduce my
audit risk
Help me
prepare taxes
Empowerment/
Confidence
Save Time
Problem	Space	
	
Problem	vs.	SoluNon	Space:	Feature	Level	
Copyright	©	2017	@danolsen	
Save time
preparing taxes
Check my
return
Reduce my
audit risk
Help me
prepare taxes
Empowerment/
Confidence
Save Time
Problem	Space	
	
Problem	vs.	SoluNon	Space:	Feature	Level	
Copyright	©	2017	@danolsen	
Save time filing
taxes
Save time
preparing taxes
Check my
return
Reduce my
audit risk
Help me
prepare taxes
Empowerment/
Confidence
Save Time
Problem	Space	
	
Problem	vs.	SoluNon	Space:	Feature	Level	
Copyright	©	2017	@danolsen	
Save time filing
taxes
Save time
preparing taxes
Check my
return
Reduce my
audit risk
Help me
prepare taxes
Empowerment/
Confidence
Save Time
Save Money
Problem	Space	
	
Problem	vs.	SoluNon	Space:	Feature	Level	
Copyright	©	2017	@danolsen	
Save time filing
taxes
Save time
preparing taxes
Maximize my
tax deductions
Check my
return
Reduce my
audit risk
Help me
prepare taxes
Empowerment/
Confidence
Save Time
Save Money
SoluNon	Space	Problem	Space	
	
Problem	vs.	SoluNon	Space:	Feature	Level	
Copyright	©	2017	@danolsen	
Save time filing
taxes
Save time
preparing taxes
Maximize my
tax deductions
Check my
return
Reduce my
audit risk
Help me
prepare taxes
Empowerment/
Confidence
Save Time
Save Money
SoluNon	Space	Problem	Space	
	
Problem	vs.	SoluNon	Space:	Feature	Level	
Copyright	©	2017	@danolsen	
Save time filing
taxes
Save time
preparing taxes
Maximize my
tax deductions
Check my
return
Reduce my
audit risk
Help me
prepare taxes
Empowerment/
Confidence
Save Time
Save Money
Tax Interview
Wizard
SoluNon	Space	Problem	Space	
	
Problem	vs.	SoluNon	Space:	Feature	Level	
Copyright	©	2017	@danolsen	
Save time filing
taxes
Save time
preparing taxes
Maximize my
tax deductions
Check my
return
Reduce my
audit risk
Help me
prepare taxes
Empowerment/
Confidence
Save Time
Save Money
Tax Interview
Wizard
Audit Risk
Analyzer
SoluNon	Space	Problem	Space	
	
Problem	vs.	SoluNon	Space:	Feature	Level	
Copyright	©	2017	@danolsen	
Save time filing
taxes
Save time
preparing taxes
Maximize my
tax deductions
Check my
return
Reduce my
audit risk
Help me
prepare taxes
Empowerment/
Confidence
Save Time
Save Money
Tax Interview
Wizard
Audit Risk
Analyzer
Tax Return
Error Checker
SoluNon	Space	Problem	Space	
	
Problem	vs.	SoluNon	Space:	Feature	Level	
Copyright	©	2017	@danolsen	
Save time filing
taxes
Save time
preparing taxes
Maximize my
tax deductions
Check my
return
Reduce my
audit risk
Help me
prepare taxes
Empowerment/
Confidence
Save Time
Save Money
Tax Interview
Wizard
Audit Risk
Analyzer
Tax Return
Error Checker
Tax Data
Downloader
SoluNon	Space	Problem	Space	
	
Problem	vs.	SoluNon	Space:	Feature	Level	
Copyright	©	2017	@danolsen	
Save time filing
taxes
Save time
preparing taxes
Maximize my
tax deductions
Check my
return
Reduce my
audit risk
Help me
prepare taxes
Empowerment/
Confidence
Save Time
Save Money
Tax Interview
Wizard
Audit Risk
Analyzer
Tax Return
Error Checker
Tax Data
Downloader
Electronic Tax
Return Filing
SoluNon	Space	Problem	Space	
	
Problem	vs.	SoluNon	Space:	Feature	Level	
Copyright	©	2017	@danolsen	
Save time filing
taxes
Save time
preparing taxes
Maximize my
tax deductions
Check my
return
Reduce my
audit risk
Help me
prepare taxes
Empowerment/
Confidence
Save Time
Save Money
Tax Interview
Wizard
Audit Risk
Analyzer
Tax Return
Error Checker
Tax Data
Downloader
Electronic Tax
Return Filing
Tax Deduction
Finder
PrioriNzing	Needs:	Importance	vs.	SaNsfacNon	Importance	of	User	Need	
User	SaNsfacNon	with	Current	AlternaNves	
Low	 High	
Low	
High	
Copyright	©	2017	@danolsen
PrioriNzing	Needs:	Importance	vs.	SaNsfacNon	Importance	of	User	Need	
User	SaNsfacNon	with	Current	AlternaNves	
Low	 High	
Low	
High	
Copyright	©	2017	@danolsen
PrioriNzing	Needs:	Importance	vs.	SaNsfacNon	Importance	of	User	Need	
User	SaNsfacNon	with	Current	AlternaNves	
Low	 High	
Low	
High	
Not	Worth	Going	Aher	
Copyright	©	2017	@danolsen
PrioriNzing	Needs:	Importance	vs.	SaNsfacNon	Importance	of	User	Need	
User	SaNsfacNon	with	Current	AlternaNves	
CompeNNve
Market	
Low	 High	
Low	
High	
Not	Worth	Going	Aher	
Copyright	©	2017	@danolsen
PrioriNzing	Needs:	Importance	vs.	SaNsfacNon	Importance	of	User	Need	
User	SaNsfacNon	with	Current	AlternaNves	
Low	 High	
Low	
High	
Copyright	©	2017	@danolsen
PrioriNzing	Needs:	Importance	vs.	SaNsfacNon	Importance	of	User	Need	
User	SaNsfacNon	with	Current	AlternaNves	
CompeNNve
Market	
Low	 High	
Low	
High	
Not	Worth	Going	Aher	
Copyright	©	2017	@danolsen
PrioriNzing	Needs:	Importance	vs.	SaNsfacNon	Importance	of	User	Need	
User	SaNsfacNon	with	Current	AlternaNves	
CompeNNve
Market	Opportunity	
Low	 High	
Low	
High	
Not	Worth	Going	Aher	
Copyright	©	2017	@danolsen
PrioriNzing	Needs:	Importance	vs.	SaNsfacNon	Importance	of	User	Need	
User	SaNsfacNon	with	Current	AlternaNves	
Low	 High	
Low	
High	
Copyright	©	2017	@danolsen
CreaNng	Customer	Value	
Copyright	©	2017	@danolsen	
Importance	of	User	Need	
User	SaNsfacNon	with	the	Product	
Low	 High	
Low	
High
CreaNng	Customer	Value	
Copyright	©	2017	@danolsen	
Importance	of	User	Need	
User	SaNsfacNon	with	the	Product	
Low	 High	
Low	
High
CreaNng	Customer	Value	
Copyright	©	2017	@danolsen	
Importance	of	User	Need	
User	SaNsfacNon	with	the	Product	
Low	 High	
Low	
High	
Area	=	
Customer	
Value	
Created
CreaNng	Customer	Value	
Copyright	©	2017	@danolsen	
Importance	of	User	Need	
User	SaNsfacNon	with	the	Product	
Low	 High	
Low	
High	
Area	=	
Customer	
Value	
Created
CreaNng	Customer	Value	
Copyright	©	2017	@danolsen	
Importance	of	User	Need	
User	SaNsfacNon	with	the	Product	
Low	 High	
Low	
High	
Area	=	
Customer	
Value	
Created	
Area	=	
Opportunity	
to	Create	
Customer	
Value
CreaNng	Customer	Value	
Copyright	©	2017	@danolsen	
Importance	of	User	Need	
User	SaNsfacNon	with	the	Product	
Low	 High	
Low	
High	
Area	=	
Customer	
Value	
Created	
Area	=	
Opportunity	
to	Create	
Customer	
Value
Users	Rated	13	Key	Features	in	a	Survey	
Copyright	©	2017	@danolsen
Users	Rated	13	Key	Features	in	a	Survey	
Copyright	©	2017	@danolsen
Users	Rated	13	Key	Features	in	a	Survey	
Great	
Copyright	©	2017	@danolsen
Users	Rated	13	Key	Features	in	a	Survey	
Great	
Bad	
Copyright	©	2017	@danolsen
Users	Rated	13	Key	Features	in	a	Survey	
Recommended	reading:	
“What	Customers	Want”	by	Tony	Ulwick	
Great	
Bad	
Copyright	©	2017	@danolsen
The	Lean	Product	Process	
1. Determine	your	target	customer	
2. IdenNfy	underserved	customer	needs	
3. Define	your	value	proposiNon	
4. Specify	your	MVP	feature	set	
5. Create	your	MVP	prototype	
6. Test	your	MVP	with	customers	
Copyright	©	2017	@danolsen
Kano	Model:	User	Needs	&	SaNsfacNon	
Copyright	©	2017	@danolsen
Kano	Model:	User	Needs	&	SaNsfacNon	
Need	
not	met	
Need	
fully	met	
Copyright	©	2017	@danolsen
Kano	Model:	User	Needs	&	SaNsfacNon	
User	SaNsfacNon	
User	DissaNsfacNon	
Need	
not	met	
Need	
fully	met	
Copyright	©	2017	@danolsen
Kano	Model:	User	Needs	&	SaNsfacNon	
User	SaNsfacNon	
User	DissaNsfacNon	
Performance	
(more	is	beJer)	
Need	
not	met	
Need	
fully	met	
Copyright	©	2017	@danolsen
Kano	Model:	User	Needs	&	SaNsfacNon	
User	SaNsfacNon	
User	DissaNsfacNon	
Performance	
(more	is	beJer)	
Need	
not	met	
Need	
fully	met	
Must	Have	
Copyright	©	2017	@danolsen
Kano	Model:	User	Needs	&	SaNsfacNon	
User	SaNsfacNon	
User	DissaNsfacNon	
Performance	
(more	is	beJer)	
Delighter	(wow)	
Need	
not	met	
Need	
fully	met	
Must	Have	
Copyright	©	2017	@danolsen
Kano	Model:	User	Needs	&	SaNsfacNon	
User	SaNsfacNon	
User	DissaNsfacNon	
Performance	
(more	is	beJer)	
Delighter	(wow)	
Need	
not	met	
Need	
fully	met	
Must	Have	
Needs	&	features	
migrate	over	Nme	
Copyright	©	2017	@danolsen
What	is	Your	Value	ProposiNon?	
n  Which	user	benefits	are	you	providing?	
n  How	are	you	beJer	than	compeNtors?	
	
Must	Have	Benefit	1	
Performance	Benefit	1	
Performance	Benefit	2	
Performance	Benefit	3	
Delighter	Benefit	1	
Delighter	Benefit	2	
Copyright	©	2017	@danolsen
What	is	Your	Value	ProposiNon?	
n  Which	user	benefits	are	you	providing?	
n  How	are	you	beJer	than	compeNtors?	
	 Competitor	A	 Compe:tor	B	 You	
Must	Have	Benefit	1	
Performance	Benefit	1	
Performance	Benefit	2	
Performance	Benefit	3	
Delighter	Benefit	1	
Delighter	Benefit	2	
Copyright	©	2017	@danolsen
What	is	Your	Value	ProposiNon?	
n  Which	user	benefits	are	you	providing?	
n  How	are	you	beJer	than	compeNtors?	
	 Compe:tor	A	 Compe:tor	B	 You	
Must	Have	Benefit	1	 Y	 Y	
Performance	Benefit	1	 High	 Low	
Performance	Benefit	2	 Low	 High	
Performance	Benefit	3	 Med	 Med	
Delighter	Benefit	1	 Y	 -	
Delighter	Benefit	2	 -	 -	
Copyright	©	2017	@danolsen
What	is	Your	Value	ProposiNon?	
n  Which	user	benefits	are	you	providing?	
n  How	are	you	beJer	than	compeNtors?	
	 Compe:tor	A	 Compe:tor	B	 You	
Must	Have	Benefit	1	 Y	 Y	 Y	
Performance	Benefit	1	 High	 Low	 Med	
Performance	Benefit	2	 Low	 High	 Low	
Performance	Benefit	3	 Med	 Med	 High	
Delighter	Benefit	1	 Y	 -	 -	
Delighter	Benefit	2	 -	 -	 Y	
Copyright	©	2017	@danolsen
What	is	Your	Value	ProposiNon?	
n  Which	user	benefits	are	you	providing?	
n  How	are	you	beJer	than	compeNtors?	
	 Compe:tor	A	 Compe:tor	B	 You	
Must	Have	Benefit	1	 Y	 Y	 Y	
Performance	Benefit	1	 High	 Low	 Med	
Performance	Benefit	2	 Low	 High	 Low	
Performance	Benefit	3	 Med	 Med	 High	
Delighter	Benefit	1	 Y	 -	 -	
Delighter	Benefit	2	 -	 -	 Y	
Copyright	©	2017	@danolsen
The	Lean	Product	Process	
1. Determine	your	target	customer	
2. IdenNfy	underserved	customer	needs	
3. Define	your	value	proposiNon	
4. Specify	your	MVP	feature	set	
5. Create	your	MVP	prototype	
6. Test	your	MVP	with	customers	
Copyright	©	2017	@danolsen
What	is	an	MVP?	
Copyright	©	2017	@danolsen
What	is	an	MVP?	
Courtesy	of	Jussi	Pasanen	
See	Aaron	Walter’s	book	Designing	for	Emo-on	 Copyright	©	2017	@danolsen
What	is	an	MVP?	
Courtesy	of	Jussi	Pasanen	
See	Aaron	Walter’s	book	Designing	for	Emo-on	 Copyright	©	2017	@danolsen
What	is	an	MVP?	
Courtesy	of	Jussi	Pasanen	
See	Aaron	Walter’s	book	Designing	for	Emo-on	 Copyright	©	2017	@danolsen
The	Lean	Product	Process	
1. Determine	your	target	customer	
2. IdenNfy	underserved	customer	needs	
3. Define	your	value	proposiNon	
4. Specify	your	MVP	feature	set	
5. Create	your	MVP	prototype	
6. Test	your	MVP	with	customers	
Copyright	©	2017	@danolsen
The	Lean	Product	Process	
1. Determine	your	target	customer	
2. IdenNfy	underserved	customer	needs	
3. Define	your	value	proposiNon	
4. Specify	your	MVP	feature	set	
5. Create	your	MVP	prototype	
6. Test	your	MVP	with	customers	
Copyright	©	2017	@danolsen
The	Lean	Product	Process
The	Lean	Product	Process:	
MarkeNngReport.com	Case	Study	
Copyright	©	2017	@danolsen
MarkeNngReport.com	Case	Study	
n  My	client	(CEO)	had	a	new	product	idea	
n  Team:	me,	CEO,	VP	markeNng,	UI	designer	
n  Goals	
n  See	if	business	opportunity	exists	
n  Do	so	quickly	and	inexpensively	(no	coding)	
n  “MarkeNng	report” would	let	consumers	
control	the	direct	mail	that	they	receive	
n  Analogous	to	credit	report	
Copyright	©	2017	@danolsen
Mapping	Out	Customer	Benefits	
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Mapping	Out	Customer	Benefits	
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The	Lean	Product	Process	
Copyright	©	2017	@danolsen
The	Lean	Product	Process	
1. Determine	your	target	customer	
Copyright	©	2017	@danolsen
The	Lean	Product	Process	
1. Determine	your	target	customer	
2. IdenNfy	underserved	customer	needs	
Copyright	©	2017	@danolsen
The	Lean	Product	Process	
1. Determine	your	target	customer	
2. IdenNfy	underserved	customer	needs	
3. Define	your	value	proposiNon	
Copyright	©	2017	@danolsen
The	Lean	Product	Process	
1. Determine	your	target	customer	
2. IdenNfy	underserved	customer	needs	
3. Define	your	value	proposiNon	
4. Specify	your	MVP	feature	set	
Copyright	©	2017	@danolsen
The	Lean	Product	Process	
1. Determine	your	target	customer	
2. IdenNfy	underserved	customer	needs	
3. Define	your	value	proposiNon	
4. Specify	your	MVP	feature	set	
5. Create	your	MVP	prototype	
Copyright	©	2017	@danolsen
The	Lean	Product	Process	
1. Determine	your	target	customer	
2. IdenNfy	underserved	customer	needs	
3. Define	your	value	proposiNon	
4. Specify	your	MVP	feature	set	
5. Create	your	MVP	prototype	
6. Test	your	MVP	with	customers	
Copyright	©	2017	@danolsen
The	Lean	Product	Process	
1. Determine	your	target	customer	
2. IdenNfy	underserved	customer	needs	
3. Define	your	value	proposiNon	
4. Specify	your	MVP	feature	set	
5. Create	your	MVP	prototype	
6. Test	your	MVP	with	customers	
Learn	and	Iterate	
Copyright	©	2017	@danolsen
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