Magic minutes from power hour handle difficult people
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Understand why some people are 'difficult' and learn a simple technique to handle them effectively. This short presentation gives a flavour of a bite-size training session that is available at http://www.power-hour.co.uk
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Magic minutes from power hour handle difficult people
- 1. Magic Minutes Magic Minutes – Handle Difficult People
- 2. Magic Minutes Are ‘Difficult’ People just ‘Different? • Some people are very sociable, others value time alone • Some people need detail before they make a decision, whereas others like to work on ‘gut instinct’ • Some people are relationship focussed whilst others are task driven • Some people love new experiences and change, whilst others value routine. Often, the people that we find difficult to understand or identify with, because they are quite different from us in terms of the way they think and behave Magic Minutes 2012
- 3. Magic Minutes What’s Driving the Behaviour? • We don’t all react the same way to things because we are all different under the surface • Try to identify what is driving the behaviour, and respond to THAT. Magic Minutes 2012
- 4. Magic Minutes Natural Responses to ‘Difficult’ Behaviour Summarised from the work on Transactional Analysis by Eric Berne Magic Minutes 2012
- 5. Magic Minutes Taking Control of Transactions Psychologically, the easiest transactions between two people are complementary transactions, but they are not always appropriate. Just because someone speaks to you as a ‘critical’ parent, doesn’t mean a ‘dutiful’ child is the BEST response…just the easiest. Magic Minutes 2012
- 6. Magic Minutes Taking Control of Transactions If you resist the natural tendency to respond in a complimentary way, you can cause a ‘crossed’ transaction (by responding FROM the ‘adult’ and appealing TO the ‘adult). It is hard to maintain a crossed transaction, so eventually, you will find yourself in a complimentary transaction (adult to adult) Magic Minutes 2012
- 7. Magic Minutes 1. Remember that ‘difficult’ is often just ‘different’. 2. Try not to judge people’s actions based on your personal values, belief and morals. 3. Think about what might be driving the ‘difficult’ behaviour and respond to that. Sometimes people attack as a form of defence. 4. Don’t respond in a way that will encourage the difficulty to persist. 5. Respond in a calm, objective, ‘adult’ way as much as possible until the other person does the same. Magic Minutes 2012
- 8. Magic Minutes Want More? Visit our Website http://www.power- hour.co.uk/trainingshop/prod_1489618-Handle- Difficult-People-.html to learn more AND for materials for a bite-size training session including a FREE key points sheet. Magic Minutes 2012