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Beyond Intranets -Enabling a Digital Workplace

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Veröffentlicht am

In this webinar we discuss:
• How to establish a business case for the digital workplace
• What elements of employee engagement the digital workplace impacts
• How to apply the “4 Cs of the digital workplace” to drive success
• How SharePoint and related solutions fit into the digital workplace
• How to jump start your efforts using our 5-step approach
View the webinar here - http://blog.portalsolutions.net/register-for-our-webinar-beyond-intranets-enabling-a-digital-workplace/

Veröffentlicht in: Business, Technologie
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Beyond Intranets -Enabling a Digital Workplace

  1. 1. November 7, 2013
  2. 2. 2 About Me #beyondintranets 15+ Years in Technology: › Professional Services – Tech Enabled Financial Planning (KPMG, E&Y) › Software Start-Up for Portfolio and Financial Planning Rick Hinton VP, Products & Solutions, Portal Solutions rhinton@portalsolutions.net @portalsolutions Blog.portalsolutions.net › Internet Startup - Online Political Prediction Market › Collaboration & Content Management Solutions – SharePoint and BI
  3. 3. 3 #beyondintranets Beyond Intranets – Enabling The Digital Workplace #beyondintranets
  4. 4. 4 My Stuff [1] [ 3] [ 3] #beyondintranets [ 1] [ 1] [ 1] [1] [ 1] [ 1] [ 1] [ 2]
  5. 5. 5 #beyondintranets #beyondintranets
  6. 6. 6 #beyondintranets Consumerization of IT Smartphones Outsell Feature Phones #beyondintranets
  7. 7. 7 #beyondintranets #beyondintranets
  8. 8. 8 #beyondintranets #beyondintranets
  9. 9. 9 #beyondintranets #beyondintranets
  10. 10. 10 #beyondintranets Radically are always part ofyour experience People change the customer equation Disruption is heading the way #beyondintranets
  11. 11. 11 #beyondintranets Consumerization of IT? #beyondintranets
  12. 12. 12 #beyondintranets Myth #1: More is better – just providing access to greater quantities of information and connecting more people is the answer.
  13. 13. 13 #beyondintranets Myth #2: Multi-tasking – will drive productivity and improve communication and knowledge sharing.
  14. 14. 14 #beyondintranets Myth #3: More product features are better – if we just had these 25 features in the next release.
  15. 15. 15 #beyondintranets We define the Digital Workplace as an environment where employees are able to quickly and easily share what they know and find what they need with consistent experiences across devices and locations.
  16. 16. 16 #beyondintranets Beyond Intranets
  17. 17. 17 Intranet-focused Digital Workplace #beyondintranets Static intranet Dynamically generated content One way communication Many-to-many communication Company focused Individual focus – individual control Monologue Dialog Minimal feedback loops Constant monitoring feedback Generic to all users Contextual Access via PC/laptop Access via any device any location Email-centric Email as one of many tools Company in control Employee in control
  18. 18. 18 How Do Employees Spend Their Time #beyondintranets Minimize time spent here Focus on getting things done – customer/client/ constituent impact. Source: International Data Corporation (IDC; McKinsey Global Institute analy Capturing business value with social technologies July 2012. #beyondintranets
  19. 19. 19 #beyondintranets Context is King! #beyondintranets
  20. 20. 20 Context is King: #beyondintranets CRM Finance Time HR My Customers Billing LOB Customers My Life “Systems of Record” Integration Context/Relevancy My Community CMS Social Office Prod. Task Mgmt Comm Collab. “Systems of Engagement” My Team My location/device Stakeholders #beyondintranets Access › Docs › Tasks › Process › Data My work
  21. 21. 21 #beyondintranets What problem are we trying to solve? Reducing “friction” Reducing “noise”
  22. 22. 22 #beyondintranets Communication Collaboration Content Context #beyondintranets
  23. 23. Digital Workplace: Reducing “Noise” and “Friction” 23 Context Employee #beyondintranets Customer/Constituent Department/ Function Collaboration Department/ Function Tasks Video Who am I? Where am I? What do I need? When do I need it? Who has the answer? Data Sites Content Docs Convos Reduce Friction Values Mission Vision Culture Change Behaviors Leadership Communication #beyondintranets Who am I? What are my expectations? › Service › Quality › Responsiveness › Value › Knowledge › Personalization
  24. 24. 24 #beyondintranets What is the Upside/Impact? #beyondintranets
  25. 25. 25 2013 Gallup State of the Workplace 30% 70% Either not engaged or actively disengaged 52% 18% Not engaged Disengaged Engaged #beyondintranets
  26. 26. 26 “Availability of resources to perform well” #beyondintranets “Freedom from obstacles to success at work” “Ability to meet work challenges effectively” “I have the materials and equipment I need to do my work right” “At work, my opinions seem to count” “The mission or purpose of my company makes me feel my job is important”
  27. 27. 27 Potential Business Impact #beyondintranets Improved Employee Experience Improved Communications Productivity Reinforcement of Culture Greater Innovation Real Estate Costs (sq/ft/FTE) Travel Expenses Environmental Gains Absenteeism Staff Turnover Improved Customer Experience Customer Retention Customer Profitability
  28. 28. 28 #beyondintranets 1 Clarify the Context 2 Focus on Users 3 Spec Out a Game Plan 4 Experiment/Measure/Learn 5 Rollout and Support #beyondintranets
  29. 29. 29 Portal Solutions Customer #beyondintranets Extranet • XYZ Client portal ABC Client portal ACME Client portal BBC Client portal • • • DEG Client portal WWF Client portal TMZ Client portal NEC Client portal BFF Client portal • #beyondintranets Log in using customer’s own social credentials (Linkedin, Facebook, Google, Mic rosoft) Auto site provisioner Access to Portal content (case studies, blog, news, events) Project sites: • Deliverables tracking • Status reports • Team contacts • Issue logs • Interactive milestone chart • Project status indicators Roadmap: substantial enhancements to task management
  30. 30. 30 Questions? #beyondintranets Email: rhinton@portalsolutions.net Twitter: @portalsolutions Blog: Blog.portalsolutions.net Free 2-Hour Digital Workplace Analysis Workshop Webinar attendees will receive an email with a link to the webinar recording and an offer for a complimentary 2-hour workshop. Limited time only. Reserve your spot! #beyondintranets
  31. 31. 31 Implementing/Upgrading Your Digital Workplace #beyondintranets Register at www.portalsolutions.net tod