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①Start with Why
②CEO directed – vision
③Measure – Metrics – Ratings
④Look upstream: supply chain
⑤NGO’s
⑥Lingo and branding
⑦Report – Transparent
⑧Employee engagement
⑨CSR
⑩Tell great stories
Why
CEO
Measure
Upstream
NGO
Lingo and
branding
Report
Employees
CSR
Tell stories
10 Point Checklist
Case Study
10 Point Checklist
Case Study
patagonia.co
m
“Build the best product, cause no unnecessary
harm, use business to inspire and implement
solutions to the environmental crisis.”
Why
CEO
Measure
Upstream
NGO
Lingo and
branding
Report
Employees
CSR
Tell stories
Why
CEO
Measure
Upstream
NGO
Lingo and
branding
Report
Employees
CSR
Tell stories
"Who are businesses really responsible
to? Their customers? Shareholders?
Employees? We would argue that it's none of
the above. Fundamentally, businesses are
responsible to their resource base. Without a
healthy environment there are no shareholders,
no employees, no customers and no business.”
Yvon Chouinard, Founder, Patagonia
Why
CEO
Measure
Upstream
NGO
Lingo and
branding
Report
Employees
CSR
Tell stories
“If the people working for me believe that we do
things to make the world better, to make
businesses take on a greater responsibility not
only to bottom-line profits but also to people and
the planet, then that would be the best legacy.”
Rose Marcario, CEO, Patagonia
Why
CEO
Measure
Upstream
NGO
Lingo and
branding
Report
Employees
CSR
Tell stories
Why
CEO
Measure
Upstream
NGO
Lingo and
branding
Report
Employees
CSR
Tell stories
Why
CEO
Measure
Upstream
NGO
Lingo and
branding
Report
Employees
CSR
Tell stories
Why
CEO
Measure
Upstream
NGO
Lingo and
branding
Report
Employees
CSR
Tell stories
Why
CEO
Measure
Upstream
NGO
Lingo and
branding
Report
Employees
CSR
Tell stories
Why
CEO
Measure
Upstream
NGO
Lingo and
branding
Report
Employees
CSR
Tell stories
Why
CEO
Measure
Upstream
NGO
Lingo and
branding
Report
Employees
CSR
Tell storieshttp://circulatenews.org/
Why
CEO
Measure
Upstream
NGO
Lingo and
branding
Report
Employees
CSR
Tell stories
“I know it sounds crazy, but every time I have
made a decision that is best for the planet, I
have made money. Our customers know that—
and they want to be part of that environmental
commitment.”
Yvon Chouinard, Founder, Patagonia
All told, the compound annual growth rate since
the year after Marcario joined as CFO has been
14%, and profits have more than tripled since
her arrival.
Why
CEO
Measure
Upstream
NGO
Lingo and
branding
Report
Employees
CSR
Tell stories
Why
CEO
Measure
Upstream
NGO
Lingo and
branding
Report
Employees
CSR
Tell stories
Why
CEO
Measure
Upstream
NGO
Lingo and
branding
Report
Employees
CSR
Tell stories
Our work has always begun first by
acknowledging that Patagonia is part of the
problem. We make products using fossil fuels,
built in factories that use water and other
resources, create waste and emit carbon into
the air. We ship our products around the world
in boxes and plastic bags. We consume
electricity—some generated using renewable
resources and some not—at our corporate
offices, distribution centers and stores. We drive
cars and ride on airplanes. As individuals, we
consume products of all shapes and sizes—
probably more than we need.
talk about the white elephant in the room
Why
CEO
Measure
Upstream
NGO
Lingo and
branding
Report
Employees
CSR
Tell stories
Employees from all parts of the company are
allowed up to two months away from their
regular roles to work for the environmental
group of their choice while continuing to earn
their paycheck and benefits.
Sustainability engages employees →
Engaged employees create sustainable
companies
Why
CEO
Measure
Upstream
NGO
Lingo and
branding
Report
Employees
CSR
Tell stories
Why
CEO
Measure
Upstream
NGO
Lingo and
branding
Report
Employees
CSR
Tell stories
Why
CEO
Measure
Upstream
NGO
Lingo and
branding
Report
Employees
CSR
Tell stories
“We want to use our stories as a way to
provoke other people to not only take
action but to inspire others to act as
well,”
Joy Howard, Patagonia (past)
VP Marketing
Why
CEO
Measure
Upstream
NGO
Lingo and
branding
Report
Employees
CSR
Tell stories
What’s your sustainability
story?
Sustainability Marketing
① Identify your company type and your CEO type
② If you fail the above, default to marketing 101
③ Sometimes nothing said is best
④ Tell stories, CSR
⑤ Silence the critics with transparency
⑥ Make it easy for your audience: language and
graphics
⑦ Connect the dots; audit your message
⑧ It starts with you
Philip Beere
www.g-comm.co

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Sustainability Marketing → 10 Steps to the Best Stories