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How to get started with
Twitter for                   Business

                            Top 7 Tips!
Copyright Concentrix 2012                 1
Overview...
  •Who What & Why?
   • Why Twitter
  •Setup
  •Listen
   • Setup

  •Follow
   • Listen
  •Tweet
  •#Tags
   • Follow

  •ReTweet
   • Tweet


Copyright Concentrix 2012   2
Who is this guide for?
    • Why Twitter

  •Business people who want to use Twitter
    • Setup

    • Listen
  •Companies who would like to use Twitter
    • Follow

    • Tweet


Copyright Concentrix 2012                    3
What is Twitter?
    • Why Twitter

    •“an online
       Setup    social networking service and
     micro blogging service that enables its
    •users to send and read text-based
      Listen
     messages of up to 140 characters”
    • Follow

    • Tweet


Copyright Concentrix 2012                       4
• Why Twitter



     Why use it?
    • Setup

    • Listen

    • Follow

    • Tweet


Copyright Concentrix 2012   5
SEO
    • Why Twitter
                            Networking
     Real-Time Info
    • Setup

    • Listen
                   Free!
    • Follow
  Track prospects,
  • Tweet
  customers and competitors
Copyright Concentrix 2012                6
Copyright Concentrix 2012   7
First
    • Why Twitter




         Impression
    • Setup

    • Listen



         Counts!
    • Follow

    • Tweet


Copyright Concentrix 2012   8
Twitter Profile Picture!
    • Why Twitter

    • Setup

    • Listen

    • Follow
          Clear and         More suited to a
    •   Tweet
        Professional        personal account

Copyright Concentrix 2012                      9
Twitter Profile Setup
 Name: Real Name Please

 Bio: What makes you appealing to other
       BUSINESS twitter accounts?

 Location: Makes you real and relevant.

 URL: Company Website, Blog, LinkedIn Profile



Copyright Concentrix 2012                       10
Move on after you
  have...
    • Why Twitter

    • Setup

  •Created your Twitter Profile
   • Listen
  •Added an appropriate Twitter picture
  •Created a professional Twitter bio
   • Follow
  •Added your Location
   • Tweet
  •Added a relevant URL

Copyright Concentrix 2012                 11
Copyright Concentrix 2012   12
@Concentrix
         This is a “Twitter Handle”


Copyright Concentrix 2012             13
A public URL is:

      www.Twitter.com/Concentrix



Copyright Concentrix 2012          14
LISTEN!
Copyright Concentrix 2012   15
How to Listen:

              Twitter Search


Copyright Concentrix 2012      16
What we suggest you
       listen to...
       Your interests
       Customers
       Competitors
       Prospects
       Industry
       #Tag
Copyright Concentrix 2012    17
Move on after you have...
    • Why Twitter

   • Setup
  •Understood what a Twitter “Handle” is
  •Added your Twitter “Handle” to Sig and Business cards
   • Listen
  •Understood your public Twitter URL
  •Tried to listen to a few topics of interest on Twitter Search
   • Follow

    • Tweet


Copyright Concentrix 2012                                          18
#What                      #On
    • Why Twitter


  #Earth
    • Setup
                            #IS
                                  #A
    • Listen

    • Follow


  #HASHTAG???
    • Tweet


Copyright Concentrix 2012              19
#Definition:
    • Why Twitter

   “ASetup
   • hashtag (#tag) is a clickable link that
  categorises tweets for search purposes.
   • Listen
  For example, if I click on #Concentrix I will
  see a search result for all tweets containing
   • Follow
  that hashtag.”
    • Tweet


Copyright Concentrix 2012                         20
I’m being followed!
    • Why Twitter
  If someone follows you... Reply
  with a “Thanks for the follow!”
   • Setup

   • Listen
  TOP TIP...
   • Follow
  At the end of the week you might want to Tweet:
  “Thanks to all my new followers (ENTER NAMES
   • Tweet
  OF NEW FOLLOWERS HERE including @)

Copyright Concentrix 2012                           21
You might want to
  follow us 
    • Why Twitter

    • Setup

    • Listen
  @Concentrix
    • Follow

    • Tweet
            &
  @ConcentrixEU
Copyright Concentrix 2012   22
Copyright Concentrix 2012   23
We suggest you...
    • Why Twitter
  •Tweet about things you are interested in
   • Setup
  •Reply to people
  •ReTweet People
   • Listen
  •Favourite Tweets
    • Follow
  •Have a positive, professional tone
    • Tweet


Copyright Concentrix 2012                     24
We recommend you do not...
    • Why Twitter

  •Rant
   • Setup


  •Spam
   • Listen

    • Follow
  •Inflame
    • Tweet


Copyright Concentrix 2012      25
Someone Tweeted Me!
  What do I do?
    • Why Twitter

    • Setup
  @Reply to them!
    • Listen

    • Follow
             Thank them for the
    • information or continue the
       Tweet

               conversation
Copyright Concentrix 2012           26
Suggested Tweet Ratios:
    • Why Twitter
  1/3 Content – Links, articles, comments
    • Setup

    • Listen
  1/3 ReTweet-Using the RT button
    • Follow

  1/3 Replies- @replies to content you like
  • Tweet


Copyright Concentrix 2012                     27
Move on after you have...
    • Why Twitter

   • Setup
  •Understood what a #hashtag is
  •Followed someone
   • Listen
  •Tweeted to someone or @replied to someone
  •Understood content ratios
    • Follow

    • Tweet


Copyright Concentrix 2012                      28
What did you learn today?
    • Why Twitter
  -Why Twitter
  -Twitter Setup
   • Setup

  -Listening
   • Listen

  -Following
   • Follow

  -Tweeting
   • Tweet


Copyright Concentrix 2012     29
Coming soon...
    • Why Twitter

    • Setup
  Advanced Twitter for Business
    • Listen

  Connect with us for more Content!
  • Follow
  @Concentrix & @ConcentrixEU
    • Tweet


Copyright Concentrix 2012             30

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How to get started with Twitter for business from Concentrix.

  • 1. How to get started with Twitter for Business Top 7 Tips! Copyright Concentrix 2012 1
  • 2. Overview... •Who What & Why? • Why Twitter •Setup •Listen • Setup •Follow • Listen •Tweet •#Tags • Follow •ReTweet • Tweet Copyright Concentrix 2012 2
  • 3. Who is this guide for? • Why Twitter •Business people who want to use Twitter • Setup • Listen •Companies who would like to use Twitter • Follow • Tweet Copyright Concentrix 2012 3
  • 4. What is Twitter? • Why Twitter •“an online Setup social networking service and micro blogging service that enables its •users to send and read text-based Listen messages of up to 140 characters” • Follow • Tweet Copyright Concentrix 2012 4
  • 5. • Why Twitter Why use it? • Setup • Listen • Follow • Tweet Copyright Concentrix 2012 5
  • 6. SEO • Why Twitter Networking Real-Time Info • Setup • Listen Free! • Follow Track prospects, • Tweet customers and competitors Copyright Concentrix 2012 6
  • 8. First • Why Twitter Impression • Setup • Listen Counts! • Follow • Tweet Copyright Concentrix 2012 8
  • 9. Twitter Profile Picture! • Why Twitter • Setup • Listen • Follow Clear and More suited to a • Tweet Professional personal account Copyright Concentrix 2012 9
  • 10. Twitter Profile Setup Name: Real Name Please Bio: What makes you appealing to other BUSINESS twitter accounts? Location: Makes you real and relevant. URL: Company Website, Blog, LinkedIn Profile Copyright Concentrix 2012 10
  • 11. Move on after you have... • Why Twitter • Setup •Created your Twitter Profile • Listen •Added an appropriate Twitter picture •Created a professional Twitter bio • Follow •Added your Location • Tweet •Added a relevant URL Copyright Concentrix 2012 11
  • 13. @Concentrix This is a “Twitter Handle” Copyright Concentrix 2012 13
  • 14. A public URL is: www.Twitter.com/Concentrix Copyright Concentrix 2012 14
  • 16. How to Listen: Twitter Search Copyright Concentrix 2012 16
  • 17. What we suggest you listen to... Your interests Customers Competitors Prospects Industry #Tag Copyright Concentrix 2012 17
  • 18. Move on after you have... • Why Twitter • Setup •Understood what a Twitter “Handle” is •Added your Twitter “Handle” to Sig and Business cards • Listen •Understood your public Twitter URL •Tried to listen to a few topics of interest on Twitter Search • Follow • Tweet Copyright Concentrix 2012 18
  • 19. #What #On • Why Twitter #Earth • Setup #IS #A • Listen • Follow #HASHTAG??? • Tweet Copyright Concentrix 2012 19
  • 20. #Definition: • Why Twitter “ASetup • hashtag (#tag) is a clickable link that categorises tweets for search purposes. • Listen For example, if I click on #Concentrix I will see a search result for all tweets containing • Follow that hashtag.” • Tweet Copyright Concentrix 2012 20
  • 21. I’m being followed! • Why Twitter If someone follows you... Reply with a “Thanks for the follow!” • Setup • Listen TOP TIP... • Follow At the end of the week you might want to Tweet: “Thanks to all my new followers (ENTER NAMES • Tweet OF NEW FOLLOWERS HERE including @) Copyright Concentrix 2012 21
  • 22. You might want to follow us  • Why Twitter • Setup • Listen @Concentrix • Follow • Tweet & @ConcentrixEU Copyright Concentrix 2012 22
  • 24. We suggest you... • Why Twitter •Tweet about things you are interested in • Setup •Reply to people •ReTweet People • Listen •Favourite Tweets • Follow •Have a positive, professional tone • Tweet Copyright Concentrix 2012 24
  • 25. We recommend you do not... • Why Twitter •Rant • Setup •Spam • Listen • Follow •Inflame • Tweet Copyright Concentrix 2012 25
  • 26. Someone Tweeted Me! What do I do? • Why Twitter • Setup @Reply to them! • Listen • Follow Thank them for the • information or continue the Tweet conversation Copyright Concentrix 2012 26
  • 27. Suggested Tweet Ratios: • Why Twitter 1/3 Content – Links, articles, comments • Setup • Listen 1/3 ReTweet-Using the RT button • Follow 1/3 Replies- @replies to content you like • Tweet Copyright Concentrix 2012 27
  • 28. Move on after you have... • Why Twitter • Setup •Understood what a #hashtag is •Followed someone • Listen •Tweeted to someone or @replied to someone •Understood content ratios • Follow • Tweet Copyright Concentrix 2012 28
  • 29. What did you learn today? • Why Twitter -Why Twitter -Twitter Setup • Setup -Listening • Listen -Following • Follow -Tweeting • Tweet Copyright Concentrix 2012 29
  • 30. Coming soon... • Why Twitter • Setup Advanced Twitter for Business • Listen Connect with us for more Content! • Follow @Concentrix & @ConcentrixEU • Tweet Copyright Concentrix 2012 30