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           Frukostklubben / 17. november 2009




                                                Penetrace AS ved Henning Tunsli
                                                                 +47 92803069
                                                       henning@penetrace.com
“Why shouldn´t we cut 20%
off your marketing budget next year?”




                Facts or visdom?
The survey
    report is
     ready!     The sales
                 report is
                  ready!

                                  Problem with search

                                    No benchmarks

                               Time consuming reporting
The ratings
from TV3 is                  Useless for statistical analyses
   ready!


                 The web
                 report is
                  ready!
Internet Retailer IT   Shopping Mall Giant




Penetrace is built by six advertisers in:




   2006
    They wanted to increase ROI

                                                 Telecom            Retailer Farmacy




                                            Finance & Insurance       Retailer Food



                                                                                         4
Let’s build a marketing learning tool!
        For Maximum Return on Marketing Investments

                      A learning tool
                     A benchmark tool
                      A decision tool
                         A monitor
Ground Zero in Marketing
                                                                                                    Models?
                                                                                                               Prediction?
                                                                                            Data?
                                                             ROMI?
                                                                     Long vs. short term?
                                               Objectives?
                                                                                                     3
                         ROCI?
                                   Benchmarking?                                             ROMI Optimization
                                                                                             Campaign prediction
           Multimedia?                                                 2
                                                                                             Brand equity prediction
                                                         Brand Learning
                                  1                      Benchmark brands
                                                         Long term effects
                         Campaign Learning
                         Benchmark campaigns
                         Short term effects




                                                                                                                             6
Central KPI database    Industry benchmarks
                                                                                         Media Channel Benchmarks (multimedia, singlemedia, online/offline, mass/direct)
                                                                                         Best Practice Forums


                                                                            WEB BASED ACCESS
                                                                            ACCESS CONTROL BY BRAND OWNER


                                                                                        ONLINE CREATION AND MAINTENANCE OF:
                                                                      Corporate
                                                                                        Brand Strategy (Brand Positioning Statement, Values, Associations)
                                                                                        Performance report (Key Performance Indicators on Brand and Products)

EVERY BUSINESS UNIT CAN EASILY:
Create, store and edit Campaigns
Read and learn with Local Dashboards
Align market settings, like Customer Segments, Competitors
Upload any Nationally Created Document and / or Marketing Material




       Norway                   Sweden                   Denmark                    Finland                     UK                      France
My Campaigns (Library)




                         A complete arhcive
                           Cross countries
                            Available now
Campaign Learning
                                                         •Key learning points
                                                          * Comments
                                                          * Score
                                                         •Results (what happened?)
                                                          * Sales
                                                          * Word of mouth in social media
                                                          * Web traffic
                                                          * Call traffic
                                                          * ROCI
                                                         •Customer perception (why did it happen?)
                                                          * Recall
                                                          * Involvement
                                                          * Motivation
                                                          * Intentions and preference
                                                         •Contextual issues (why did it happen?)
                                                         •Campaign objectives
                                                         •Campaign description
 Perception surveys are mostly web-based (CAWI)
 where data is gathered by a traditional research
Penetrace Campaign Monitor. instructions.
 agency based on Penetrace Copyright 2009 Penetrace AS
Campaign Evaluation Data



                           Why?
    Perception Data
                           Why?

     Context Data
                           What?

      Effect Data
                           What?

    My Campaigns




                                   A complete arhcive
                                     Cross countries
                                      Available now

                                                        10
Benchmarking




                 VS
Campaign 1               Campaign 2




                                  Same product/brand
             Average 1

                                      Same category
             Average 2

                                        Region X
             Average 3




                                                       A complete arhcive
                                                         Cross countries
                                                          Available now

                                                                            11
My Campaigns




Perception Data




                  Effect Data
Ad recall                 Economy




Brand recognition           Word of mouth




                    Sales


                                            13
14
Efficient data supply = Lower costs!




   No meetings!                        Just order, watch and learn!
   No discussion!                      No meetings!
   No PowerPoint reporting!            One click view!
   Direct import!
1. Describe and order




   No meetings!               Just order, watch and learn!
   No discussion!             No meetings!
   No PowerPoint reporting!   One click view!
   Direct import!
2. Evaluate and comment




   No meetings!               Just order, watch and learn!
   No discussion!             No meetings!
   No PowerPoint reporting!   One click view!
   Direct import!
Ground Zero in Marketing
                                                                                                    Models?
                                                                                                               Prediction?
                                                                                            Data?
                                                             ROMI?
                                                                     Long vs. short term?
                                               Objectives?
                                                                                                     3
                         ROCI?
                                   Benchmarking?                                             ROMI Optimization
                                                                                             Campaign prediction
           Multimedia?                                                 2
                                                                                             Brand equity prediction
                                                         Brand Learning
                                  1                      Benchmark brands
                                                         Long term effects
                         Campaign Learning
                         Benchmark campaigns
                         Short term effects




                                                                                                                             19
Brand Learning
                                                          •Key learning points
                                                           * Comments
                                                           * Score
                                                          •Customer perception
                                                           * Recall
                                                           * Share of Heart
                                                           * Share of Mind
                                                           * Share of Wallet
                                                          •Contextual issues
                                                          •Results
                                                           * Sales
                                                           * Word of mouth in social media
                                                           * Web traffic
                                                           * Call traffic
                                                           * ROMI
                                                          •Branderobjectives utført
                                                             Målinger oftest webmålinger (CAWI)
                                                             av Norstat med fra 50-100 intervjuer per uke.
Penetrace Campaign Monitor. Copyright 2009 Penetrace AS                                                      20
Why?




               Results!



What?




                          21
Campaign Monitor                    Brand Monitor                          Penelytics
benchmark campaigns     benchmark brands/regions/markets           personal performance moniotor
 short term effects                 long term effects                     ROMI indicators




                                    My Campaigns

                                    My Campaigns

                      Effect Data     Survey Data   Context Data




                                                                                                   24
Ground Zero in Marketing
                                                                                                        Models?
                                                                                                                   Prediction?
                                                                                                Data?
                                                                   ROMI
                                                                          Long vs. short term
                                                    Objectives
                                                                                                         3
                         ROCI
                                     Benchmarking                                                ROMI Optimization
           Multimedia                                             Ok       2
                                                                                                 Campaign prediction
                                                                                                 Brand equity prediction
                                                                 Brand Learning
                          Ok     1                               Benchmark brands
                                                                 Long term effects
                        Campaign Learning
                        Benchmark campaigns
                        Short term effects




                                                                                                                                 25
Medlemmer av SvA får Campagin Monitor for SEK 1/mnd.


                                                                                                                 Penelytics
                                                                                                             (campaign prediction room)




   Campaign                                     Campaign                    Brand Monitor          Campaign                   Brand Monitor                    Simulator
    Monitor                                      Monitor                      (brand development
                                                                                  dashboard)        Monitor                     (brand development
                                                                                                                                    dashboard)
                                                                                                                                                          (campaign prediction room)

   (campaign effect                              (campaign effect                                  (campaign effect
      dashboard)                                    dashboard)                                        dashboard)




           Campaign Library                              Campaign Library                                  Campaign Library                            Campaign Library
        (a complete archive of all campaigns)         (a complete archive of all campaigns)             (a complete archive of all campaigns)        (a complete archive of all campaigns)




        BASIC - SEK 1/month**                                   HOLISTIC                                         COMPLETE                                    SIMULATOR



   Unlimited amount of campaign registrations and unlimited amount of users. All prices are exclusive VAT and covers one brand in one country. Set-up is priced seperately.
** The price is conditioned that the client purchases minimum 3 ad-surveys (post) per year from Penetrace at approximately SEK 45 000 (CAWI /500 interviews / >80% penetration).             26
Why Do Some Advertisers Pay Less for More...?




                                                27
1   They gather data systemacially - owning the data




2   They always calculate and discuss ROI




3   They act on facts - faster!




                                                       28
Takk for meg!



                        Henning Tunsli
                        +47 92803069
                henning@penetrace.com

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Penetrace Increasing Roi On Marketing Investments

  • 1. Så har du kontroll över kampanjeffekten Frukostklubben / 17. november 2009 Penetrace AS ved Henning Tunsli +47 92803069 henning@penetrace.com
  • 2. “Why shouldn´t we cut 20% off your marketing budget next year?” Facts or visdom?
  • 3. The survey report is ready! The sales report is ready! Problem with search No benchmarks Time consuming reporting The ratings from TV3 is Useless for statistical analyses ready! The web report is ready!
  • 4. Internet Retailer IT Shopping Mall Giant Penetrace is built by six advertisers in: 2006 They wanted to increase ROI Telecom Retailer Farmacy Finance & Insurance Retailer Food 4
  • 5. Let’s build a marketing learning tool! For Maximum Return on Marketing Investments A learning tool A benchmark tool A decision tool A monitor
  • 6. Ground Zero in Marketing Models? Prediction? Data? ROMI? Long vs. short term? Objectives? 3 ROCI? Benchmarking? ROMI Optimization Campaign prediction Multimedia? 2 Brand equity prediction Brand Learning 1 Benchmark brands Long term effects Campaign Learning Benchmark campaigns Short term effects 6
  • 7. Central KPI database Industry benchmarks Media Channel Benchmarks (multimedia, singlemedia, online/offline, mass/direct) Best Practice Forums WEB BASED ACCESS ACCESS CONTROL BY BRAND OWNER ONLINE CREATION AND MAINTENANCE OF: Corporate Brand Strategy (Brand Positioning Statement, Values, Associations) Performance report (Key Performance Indicators on Brand and Products) EVERY BUSINESS UNIT CAN EASILY: Create, store and edit Campaigns Read and learn with Local Dashboards Align market settings, like Customer Segments, Competitors Upload any Nationally Created Document and / or Marketing Material Norway Sweden Denmark Finland UK France
  • 8. My Campaigns (Library) A complete arhcive Cross countries Available now
  • 9. Campaign Learning •Key learning points * Comments * Score •Results (what happened?) * Sales * Word of mouth in social media * Web traffic * Call traffic * ROCI •Customer perception (why did it happen?) * Recall * Involvement * Motivation * Intentions and preference •Contextual issues (why did it happen?) •Campaign objectives •Campaign description Perception surveys are mostly web-based (CAWI) where data is gathered by a traditional research Penetrace Campaign Monitor. instructions. agency based on Penetrace Copyright 2009 Penetrace AS
  • 10. Campaign Evaluation Data Why? Perception Data Why? Context Data What? Effect Data What? My Campaigns A complete arhcive Cross countries Available now 10
  • 11. Benchmarking VS Campaign 1 Campaign 2 Same product/brand Average 1 Same category Average 2 Region X Average 3 A complete arhcive Cross countries Available now 11
  • 13. Ad recall Economy Brand recognition Word of mouth Sales 13
  • 14. 14
  • 15.
  • 16. Efficient data supply = Lower costs! No meetings! Just order, watch and learn! No discussion! No meetings! No PowerPoint reporting! One click view! Direct import!
  • 17. 1. Describe and order No meetings! Just order, watch and learn! No discussion! No meetings! No PowerPoint reporting! One click view! Direct import!
  • 18. 2. Evaluate and comment No meetings! Just order, watch and learn! No discussion! No meetings! No PowerPoint reporting! One click view! Direct import!
  • 19. Ground Zero in Marketing Models? Prediction? Data? ROMI? Long vs. short term? Objectives? 3 ROCI? Benchmarking? ROMI Optimization Campaign prediction Multimedia? 2 Brand equity prediction Brand Learning 1 Benchmark brands Long term effects Campaign Learning Benchmark campaigns Short term effects 19
  • 20. Brand Learning •Key learning points * Comments * Score •Customer perception * Recall * Share of Heart * Share of Mind * Share of Wallet •Contextual issues •Results * Sales * Word of mouth in social media * Web traffic * Call traffic * ROMI •Branderobjectives utført Målinger oftest webmålinger (CAWI) av Norstat med fra 50-100 intervjuer per uke. Penetrace Campaign Monitor. Copyright 2009 Penetrace AS 20
  • 21. Why? Results! What? 21
  • 22.
  • 23.
  • 24. Campaign Monitor Brand Monitor Penelytics benchmark campaigns benchmark brands/regions/markets personal performance moniotor short term effects long term effects ROMI indicators My Campaigns My Campaigns Effect Data Survey Data Context Data 24
  • 25. Ground Zero in Marketing Models? Prediction? Data? ROMI Long vs. short term Objectives 3 ROCI Benchmarking ROMI Optimization Multimedia Ok 2 Campaign prediction Brand equity prediction Brand Learning Ok 1 Benchmark brands Long term effects Campaign Learning Benchmark campaigns Short term effects 25
  • 26. Medlemmer av SvA får Campagin Monitor for SEK 1/mnd. Penelytics (campaign prediction room) Campaign Campaign Brand Monitor Campaign Brand Monitor Simulator Monitor Monitor (brand development dashboard) Monitor (brand development dashboard) (campaign prediction room) (campaign effect (campaign effect (campaign effect dashboard) dashboard) dashboard) Campaign Library Campaign Library Campaign Library Campaign Library (a complete archive of all campaigns) (a complete archive of all campaigns) (a complete archive of all campaigns) (a complete archive of all campaigns) BASIC - SEK 1/month** HOLISTIC COMPLETE SIMULATOR Unlimited amount of campaign registrations and unlimited amount of users. All prices are exclusive VAT and covers one brand in one country. Set-up is priced seperately. ** The price is conditioned that the client purchases minimum 3 ad-surveys (post) per year from Penetrace at approximately SEK 45 000 (CAWI /500 interviews / >80% penetration). 26
  • 27. Why Do Some Advertisers Pay Less for More...? 27
  • 28. 1 They gather data systemacially - owning the data 2 They always calculate and discuss ROI 3 They act on facts - faster! 28
  • 29. Takk for meg! Henning Tunsli +47 92803069 henning@penetrace.com