1. Paul Alexander Ross
Paul Alexander Ross
ACII Chartered Insurer
Tel : 07803 229 632
paulalexanderross@gmail.com
LinkedIn : paulrosscharteredinsurer
Profile
A highly commercial and delivery focussed insurance professional with an established strong
performance record and expertise in the financial services insurance sector.
A breadth of role experience has provided a foundation to communicate, present and work effectively
with a wide range of people.
Key Skills
 Relationship management
 Team Management
 Business analysis and strategy
 Coaching/mentoring ofindividuals
 Knowledge sharing
 Value Creation
 Personal Commitment
 Team building and leadership
 Strong analytical and numeric
skills
 Structured, logical problem solver
 Strong decision maker
Career Experience
Head of Trading 2012 - 2016
Scotland, Northern Ireland & Perth National Trading Centre
Aviva
Scope and Scale
Directly controlled and lead the Intermediary Business Trading activity, c160 fte, in designated
geographical territories through all Broker Segments.
Responsible for c£120m GWP and achievement of Plan Premium and Profit returns and achieved
annual year on year growth.
Key Achievements:
 Delivered the strategic development of Commercial General Insurance through all Broker
segments.
 Built and developed relationships with designated brokers and was instrumental in the
significant profitable growth and development of key accounts.
 Actively promoted and implemented Aviva’s Commercial Underwriting strategy across all
Broker Segments and delivered required returns.
 Generated new an innovative opportunities in intermediary markets eg Premier proposition
which provided the platform for profitable growth.
 Managed and optimised the Regions direct cost base of plus £5m to maximise business
return.
 Ensured that all Underwriting and Group Risk compliance procedures were in place and
operating effectively across all Trading functions which resulted in optimal audit reports.
 Directly influenced and obtained commitment from all levels of staff to positively influence and
support long-term relationships delivering enhanced positive broker sentiment.
 Acted as a role model for strong performance and leadership principles and actively promoted
this through coaching senior staff (direct reports) delivering incremental improvements in
individuals’ performances and built and developed high performing teams.
 Extensive market knowledge / intelligence and became frequent point of reference for
colleagues and the wider market.
 Sponsored, led and actively promoted central and local change initiatives including the
Business Lead role for new IT strategic commercial insurance trading platform (Guidewire)
with best Regional performance statistics.

2. Paul Alexander Ross
Account Director, Santander 2008 - 2012
Aviva
Key Achievements:
 Following organisational redesign appointed by Aviva Executive to manage key strategic
partnership with Santander for Household and all Creditor product portfolio of c£230m GWP
per annum. Key influencer in moving relationship from a contentious position to an extremely
positive one.
 In 2009/10 led the successful 2011-2014 renewal negotiations following competitive market
tender exercise by Santander.
 Delivered GWP and COR targets.
 Managed partner negotiations in 2008/9 to deliver extended contracting terms and duration to
existing arrangements.
 Successfully managed transition of Santander’s strategic IT platform, Partenon, for FNOL
services from Capita to Aviva.
 Managed both direct and virtual team to ensure delivery against key strategic goals at the
same time as developing and building their skill base and individual capabilities.
Head of Commercial – Customer Services 2006- 2008
Norwich Union
Key Achievements:
 Responsible for managing commercial opportunities and risks associated with all aspects of
RAC B2B activity.
 Led a team engaged with negotiations on legacy RAC legal Services Panel disputes. This
resulted in our reaching final settlements which delivered highly material savings.
 Delivered Contract Compliance target for all RAC CP contracts and ensured compliant
process were embedded within RAC Bid team.
 Engaged in largest of RAC renewal bids and led contract negotiations and ensured this was
signed prior to go live.
Head of Motor Partnerships (relocated from Perth to Norwich) 2003- 2006
Norwich Union
Key Achievements:
 Developed, maintained and managed in-depth, multi level complex GI motor relationships
with strategic motor manufacturer partners circa - £100m GWP pa.
 Led the creation and implementation of tender process to win Daimler Chrysler motor portfolio
and ongoing management of scheme produced circa 20% year on year incremental and
profitable GWP growth.
 Delivered expert point of reference in responding to new business tenders that secured new
and profitable business for Partnerships.
 Successfully managed key strategic partner, Ford, from legacy platform to new IT strategic
platform.
Head of Business Development – Partnerships 2001-2003
Norwich Union
Key Achievements:
 Co led with Head of Strategy the development and implementation of a sector based
partnership strategy.
 Built and delivered new business team strategic vision and pipeline of new business
opportunities that were instrumental in creating and delivering significant new business
opportunities for NUI.
 Managed a team responsible for delivery of several new business relationships with “Blue
Chip” financial services providers in the UK.
 Worked with Partnerships Proposition team to develop multi product Retail Sector offering.
 Led the contract win team for major UK Retailer ‘Asda’ which delivered £75m incremental
GWP within three year timeframe.

3. Paul Alexander Ross
Sales Development Manager 1998 - 2001
CGU
Key achievements:
 Led the “pitches” and ITT responses on all partnership opportunities.
 Successfully negotiated terms with targeted new business partners.
 Advised and worked with internal business units to develop products to meet partner’s needs.
Career History pre 1998
Account Manager – Major Accounts 1995 - 1998
General Accident
Account Manager – Financial Risks 1993 -1995
General Accident
Senior Underwriter - Schemes 1991 - 1993
General Accident
Marketing Planning Manager 1989 - 1991
General Accident
Operation Officer – Overseas Division 1987 - 1989
General Accident
Senior Evaluation Officer – Overseas Division 1985 –1987
General Accident
Travel Insurance Underwriter – Personal Accident Division 1983 –1985
General Accident
Qualifications
 Associate of the Chartered Insurance Institute (by examination)
 Chartered Insurance Practitioner following the continuous professional development
programme.
 Certificate in Managing Markets – Henley Management College
 All business governance modules up to date e.g. Financial Crime, Business Ethics
Code, Data Protection Act and Health & Safety.