1. E-Government initiatives in Japan
toward the benefit of citizens
6 September, 2013
Kiyoko TSUTSUMI
General Assistant Director
Administrative Management Bureau
Ministry of Internal Affairs and Communications
JAPAN

2. 1
Before I start holding my presentation,

3. 2
(Yahoo! Japan “East Japan Earthquake Picture Project”)
JAPAN was struck by the Great East Earthquake
and Tsunami on March 11, 2011.

4. 3
【2011, Mar.12～】 Honda and Pioneer provided the
Truck traffic information.
【Mar19～】 ITS Japan (NPOs in JPN) provided the
Truck traffic information by gathering from 4 companies,
Honda, Pioneer, Toyota, and Nissan.
【Apr 6～28】
ITS Japan provide the information by
integrating the Truck traffic information and the
Traffic and road closure information.
【Mar 23～】 Geographical Survey Institute provided
the provided the Truck traffic information by gathering
the local government and the road maintenance
organization in Tohoku-area.
Traffic and road closure information
Truck traffic information
Use-case of utilizing
the Open-data
Traffic and Road Closure Information
after the Earthquake

5. 4
The acceleration of digital government remains one of the 1st-priority agenda
even in the latest national ICT strategy in Japan
• The government has just set the "New IT Strategy" on June this year
Looking back the discussions in Japan, it appears that the authorities need to pay
attention to not only 1) the digitalization itself but also 2) the deployment of usage,
in order to derive the full potential of "OSS"
• At the first step, we were focusing on the digitalization ratio of the public
services and how to link them onto a single portal
• Now we are trying to ensure the higher usability in the on-line services than
the traditional off-line services
– Account integration with single IDs
– Higher security in certification
– BPR in each digitalized service
Summary

6. 5
1. General IT circumstances in Japan
2. Japan's experiences to improve G2C services

7. Organizations in charge of e-government
6
IT Strategic
Headquarters
Chair: Prime Minister
Vice-chair: Minister of SSTP
Minister of MIC etc.
Members: All the Ministers and
Members from the
Private Sector
CIOs Council Chair: Government CIO
Vice-chair: Director General of
Administrative
Management Bureau of MIC
Members: Ministry CIOs
A Ministry
CIO
Assistant CIO
B Ministry
CIO
Assistant CIO
C Ministry
CIO
Assistant CIO
・ ・ ・
Assistant CIO：Appointed from the Private sector
WG for Gov. Information Systems Renovation
WG for The Cloud Gov. Information Systems &
Network
Administrative
Management
Bureau of MIC
G-CIO

8. 7
In these decades, the IT circumstances in Japan
have shown rapid improvements and
brought positive effects on the people's lives

9.  The Spread of Mobile Communications  Development of Broadband Infrastructure
 [Education] Internet Environment at Schools  [Public Services] Procedures Accessible Online(*1)
(*1) Of the procedures to be made accessible online by each administrative organ, the percentage of procedures , such as applications and notifications, that could actually be done online declined sharply in
FY2009 to 52% as a result of a suspension of electronic application systems and a review of procedures undertaken by each ministry based on the policy of selective implementation indicated in the
Online Use Expansion Action Plan.
Basic ICT performances in Japan
8
[Contracts] Approx. 120 million
As of the end of March 2012
[Household coverage] As of the end of March 2012
・Broadband: 100 %
・Super‐fast broadband： 97.3 %
[Percentage of schools with LANs]
Approx. 83.6 %
As of the end of March 2012
[Percentage of procedures
accessible online]
Approx. 52%
As of the end of FY2012

10. 9
However, we think
there still remains rooms for further improvements

11. 10
On June 14 this year,
the government set the "New IT Strategy"

12. I. Basic concept
1. Breaking through stagnation and moving toward the
rebirth of Japan
○ Facing various problems, such as a low birth rate and an
aging population, increase in social welfare costs, and need
to take measures in preparation for large scale disasters
○ Japan should utilize IT as growth engine to break through
stagnation and achieve sustainable growth, positioning this
as the core of its growth strategy.
2. Toward the attainment of the world’s top IT-oriented society
○ Based on reflection on the past, efforts should be made to deal
with policy issues through elimination of sectionalism and
promotion of IT measures throughout the whole government,
under the initiative of the IT Strategic Headquarters and the
government CIO.
○ Eliminate structural barriers, systems, and rules to facilitate
expansion of IT utilization, and demonstrate and present
successful models internationally
○ Achieve goals in around 5 years (by 2020)
With the aim of realizing the world’s top IT-oriented society and expanding domestic outcomes internationally, efforts will
be made, with the following three goals in mine.
1. A society where the creation of innovative industries and services and the growth of all
industries are promoted
○Promoting the release of public data to the public (open data) and the utilization of big data
(distribution of personal data, etc.) ○Increasing the sophistication of agriculture and related industries and turning
them into knowledge-based industries ○Promoting open innovation. ○ Revitalizing local communities (including
remote islands) ○Creating new businesses in the visual media industry by creating next-generation broadcast services
2. A society robust against disasters, the safest society in the world, where people can live
healthily, peacefully, and comfortably
○Realizing a society where people can enjoy longevity and good health ○Creating a society that is robust against
disasters and that is the safest in the world ○Achieving efficient and stable energy management ○Creating a society
that has the safest, most environmentally-friendly, and economical road traffic in the world ○Diversifying employment
systems and creating a work-life balance
3. A society where everyone can receive one-stop public services anywhere at anytime
○Providing convenient e-government services ○Reforming the national and local government information
systems ○Strengthening government’s IT governance
II. A desirable society we should aim to become
11
New IT Strategy 2013 (1/2)

13. III. Efforts to realize a desirable society we should aim to become
(1) Provision of convenient e-government services
3. A society where everyone can receive one-stop public services anywhere at anytime
(2) Reform of the national and local government information systems
[Major efforts] ○All government services should be received electronically, in principle.
○Data formats, terminology, codes, letters, etc. used on the government’s websites are to be
standardized and shared, and application interfaces are to be disclosed to provide an open environment
for the utilization thereof. Public-private cooperative efforts will be made to realize more convenient
online services.
[Major efforts] ○When making IT investments, business processes are to be thoroughly reviewed and reformed.
Introduction of the numbering system should be implemented in a systematic manner in the relevant administrative
fields by making plans for reforming public services and business processes as well as information systems.
○The number of existing information systems (approx. 1,500 in FY2012) should be nearly halved by FY2018. By around
FY2021, the government information systems should all be integrated into the cloud computing system, in principle, to
reduce operating costs (aim to achieve a 30% reduction).
(3) Strengthening of government’s IT governance
[Major efforts] ○Plans to invest in the government information systems are to be made along with budget compilation
from FY2014. ○A Japanese version of the IT Dashboard (an online system to enable people to check IT investments
made by ministries and agencies in a list form) is to be developed with the goal of starting operation in FY2014.
○Efforts should be made to utilize open source software and promote standardization and sharing in procuring
information systems, to reduce procurement costs through reviewing assessments of the technical capacity of bidding
contractors, and to build a competitive market.
12
New IT Strategy 2013 (2/2)

14. "Open data" initiatives
13
(1) Government shall actively release public data.
(2) Public data shall be released in machine-readable formats.
(3) The use of public information shall be encouraged whether for commercial
or non-commercial purposes.
(4) Specific measures shall be taken such as the prompt disclosure of public
data that can be released and results shall be steadily accumulated.
2. Public Data Subject to Measures
3. Collaboration with the Private Sector and Local Governmental
Bodies
1. Fundamental Principles
The fundamental principles concerning measures for promoting the use of public sector
information in Japan are set forth in (1) through (4) below:

15. Promotion of e-Government services
14
Increase the convenience of citizens’ life!
Citizen-centric electronic government services
by national and local governments
Government services offering greater convenience that place less of
a burden on users
Mission
Vision
The administrative operation with less cost and more efficiency
Administrative infrastructure that is highly resistant to disasters and
security issues
— —

16. 15
What we are thinking to implement the strategy
is derived from our experiences accumulated in
the last decade

17. 16
1. General IT circumstances in Japan
2. Japan's experiences to improve G2C services

18. 17
Approach to selecting priority procedures
A procedure that is frequently used by
citizens or companies (more than one
million applications, etc. annually)
A procedure, etc. that is repeatedly or
continuously used mainly by companies
(less than one million applications, etc.
annually)
Annual No. of applications, etc. for the 71
priority procedures: Approx. 460 mil.
No. of procedures by priority procedure field
Registrations
National
taxes
Socialand
labor
insurance
Import/export
andharbor
Industrial
property
rights
applications
Car
registration
Other
5 15 21 20 1 1 8
Registration:
173 mil. (39.1%)
National taxes:
35 mil. (8.0%)
Social and labor
insurance:
146 mil. (32.9%)
Other procedures
designated as priority
procedures: 5.7 mil. (1.3%)
Annual No. of applications for procedures available on the Internet (approx. 7,500 procedures): 443 million
(Note) Prepared based on
the “Current Status of Internet Administrative
Procedures, etc. in FY2011”
Import/export and
harbor-related:
46 mil. (10.4%)
Procedures not designated as
priority procedures:
37 mil. (8.4%)
91.6% of procedures for
which Internet
application, etc. is
possible
Outline of on-line public services in Japan

19. 18
Now we are aware of the importance balancing
1) the digitization itself and
2) the deployment of usage,
in order to derive the full potential of "OSS"

20. Portal Site
Account / ID
Certification
Procedure
Account / ID
Service-Procedure
Service-Procedure
Service-Procedure
Portal Site
Public-Certification
1
2
3
4
OSS and Issues
OSS structure Issues
1
2
3
4
・・・
To ensure seamless /
integrated "access" to the
whole set of services
To synchronize user data
among isolated /
individual services
To offer services as
secure / reliable as
off-line ones
To re-design service
procedures themselves to
optimize in digitization
19

21. Portal Site
Account / ID
Certification
Procedure
Account / ID
Service-Procedure
Service-Procedure
Service-Procedure
Portal Site
Public-Certification
1
2
3
4
OSS and Issues
OSS structure Issues
1
2
3
4
・・・
To ensure seamless /
integrated "access" to the
whole set of services
To synchronize user data
among isolated /
individual services
To offer services as
secure / reliable as
off-line ones
To re-design service
procedures themselves to
optimize in digitization
20

22. Portal Site
21
No Time!
Far from
the counters!
Hard to go to
the counters!
Convenient!
Portal Site
• with the structured access to the services
1

23. 22
The Government Portal Site: “e-Gov”
The e-Application Systems in ministries have been integrated to “e-Gov” for one-stop
services.
The “e-Government Customer Support Centre” is opened to deal with various inquiries
on how to use “e-Gov”.
The Government Portal Site
キーワード検索
検索
組織，制度概要
報道発表資料，新着情報
所管の法令・告示・通達
方針・指針・施策・計画等
調査研究結果
審議会等
パブリックコメント
白書等
統計調査結果
申請・届出等手続・様式
調達情報
予算及び決算
評価結果等
情報公開
お知らせ
ヘルプｻｲﾄﾏｯﾌﾟTOP画面 ○○○×××
・ 登記の申請
・○○○○の届出
・ 雇用保険関係の届出
会社を設立する場合
行政手続案内行政手続案内
ヘルプｻｲﾄﾏｯﾌﾟTOP画面 ○○○×××
キーワード検索
検索
キーワード検索
検索
組織，制度概要
報道発表資料，新着情報
所管の法令・告示・通達
方針・指針・施策・計画等
調査研究結果
審議会等
パブリックコメント
白書等
統計調査結果
申請・届出等手続・様式
調達情報
予算及び決算
評価結果等
情報公開
組織，制度概要
報道発表資料，新着情報
所管の法令・告示・通達
方針・指針・施策・計画等
調査研究結果
審議会等
パブリックコメント
白書等
統計調査結果
申請・届出等手続・様式
調達情報
予算及び決算
評価結果等
情報公開
ヘルプヘルプｻｲﾄﾏｯﾌﾟｻｲﾄﾏｯﾌﾟTOP画面TOP画面 ○○○○○○××××××
お知らせお知らせ
・ 登記の申請
・○○○○の届出
・ 雇用保険関係の届出
会社を設立する場合
行政手続案内行政手続案内
・ 登記の申請
・○○○○の届出
・ 雇用保険関係の届出
会社を設立する場合
行政手続案内行政手続案内
キーワード検索
検索
組織，制度概要
報道発表資料，新着情報
所管の法令・告示・通達
方針・指針・施策・計画等
調査研究結果
審議会等
パブリックコメント
白書等
統計調査結果
申請・届出等手続・様式
調達情報
予算及び決算
評価結果等
情報公開
お知らせ
ヘルプｻｲﾄﾏｯﾌﾟTOP画面 ○○○×××
・ 登記の申請
・○○○○の届出
・ 雇用保険関係の届出
会社を設立する場合
行政手続案内行政手続案内
キーワード検索
検索
組織，制度概要
報道発表資料，新着情報
所管の法令・告示・通達
方針・指針・施策・計画等
調査研究結果
審議会等
パブリックコメント
白書等
統計調査結果
申請・届出等手続・様式
調達情報
予算及び決算
評価結果等
情報公開
お知らせ
ヘルプヘルプｻｲﾄﾏｯﾌﾟｻｲﾄﾏｯﾌﾟTOP画面TOP画面 ○○○○○○××××××
・ 登記の申請
・○○○○の届出
・ 雇用保険関係の届出
会社を設立する場合
行政手続案内行政手続案内
ヘルプヘルプｻｲﾄﾏｯﾌﾟｻｲﾄﾏｯﾌﾟTOP画面TOP画面 ○○○○○○××××××
キーワード検索
検索
キーワード検索
検索
キーワード検索
検索
キーワード検索
検索
キーワード検索
検索
組織，制度概要
報道発表資料，新着情報
所管の法令・告示・通達
方針・指針・施策・計画等
調査研究結果
審議会等
パブリックコメント
白書等
統計調査結果
申請・届出等手続・様式
調達情報
予算及び決算
評価結果等
情報公開
組織，制度概要
報道発表資料，新着情報
所管の法令・告示・通達
方針・指針・施策・計画等
調査研究結果
審議会等
パブリックコメント
白書等
統計調査結果
申請・届出等手続・様式
調達情報
予算及び決算
評価結果等
情報公開
組織，制度概要
報道発表資料，新着情報
所管の法令・告示・通達
方針・指針・施策・計画等
調査研究結果
審議会等
パブリックコメント
白書等
統計調査結果
申請・届出等手続・様式
調達情報
予算及び決算
評価結果等
情報公開
組織，制度概要
報道発表資料，新着情報
所管の法令・告示・通達
方針・指針・施策・計画等
調査研究結果
審議会等
パブリックコメント
白書等
統計調査結果
申請・届出等手続・様式
調達情報
予算及び決算
評価結果等
情報公開
ヘルプヘルプｻｲﾄﾏｯﾌﾟｻｲﾄﾏｯﾌﾟTOP画面TOP画面 ○○○○○○××××××
お知らせお知らせ
・ 登記の申請
・○○○○の届出
・ 雇用保険関係の届出
会社を設立する場合
行政手続案内行政手続案内
・ 登記の申請
・○○○○の届出
・ 雇用保険関係の届出
会社を設立する場合
行政手続案内行政手続案内
・ 登記の申請
・○○○○の届出
・ 雇用保険関係の届出
会社を設立する場合
行政手続案内行政手続案内
・ 登記の申請
・○○○○の届出
・ 雇用保険関係の届出
会社を設立する場合
行政手続案内行政手続案内
Web sites of government ministries
Provide cross-ministries administrative
information in web sties
・・・・・・・・・・
・・
・・・・・・・・・・・
Web site of Ministry A
・・・・・・・・・・
・・
・・・・・・・・・・・
・・・・・・・
Web site of Ministry B
Guide for how to use “e-Gov”
in easy-to-understand
Support of utilization of e-Government
Web Search
Guide
How can I process an
e-application?
Submit multiple applications at once
Ministry A
Ministry B
I want to establish a new
company. How can I do ?
I want to collect information from
various sources. It’s time
consuming to visit and search
many different Web sites.
e-Government Customer
Support Center
Government
Common
Network
Electronic
application
Model system in a
local government

24. 23
Main Functions of “e-Gov”
：1.Information providing function
：2.Online application function
：3.User support function
Search Engine of
Laws and Regulations
Free and user-friendly search engine
of the latest version of Japanese laws
and regulations
E-Government Customer
Support Center
Help desk on the usage of “e-Gov”
Public Comments
Information
The announces of all public
comments from each ministry
Opinion Box
Acceptance of administrative
counselling and the opinions to each
ministry or e-Gov
Cross-ministries
administrative information
- Search engine of administrative
document files management
ledgers and personal information
file register.
- Information on each ministry
and agency such as
organizational structure,
jurisdiction, location, etc.
Administrative
Organization Information
Links to the websites of each ministry,
incorporated administrative agency
and local branch bureau
Categorized information
Links to the websites of each ministry
on press releases, white papers and the
announces of procurement, etc.
E-application Portal Site
The portal site of online-
application procedures to the
central government (since
Apr. 2005)
Guide Information on
Administrative Procedures
Search engine of administrative
procedures by keywords or life
events
Earthquake Information
Links to the information for
the victims of the Great East
Japan Earthquake provided
by the central and local
governments and the private
sectors

25. 24
Just offering a portal site is not sufficient
to lead the users in the complex forest of services;
It must be STRUCTURED

26. Support for citizens
to recover from the Earthquake
25
Support programs
provided by the ministries,
prefectures, cities and
other organizations
Concept
Provide Information
without exception and quickly !
Recovery and Reconstruction
Support Program
Database
R-Assistance.go.jp

27. 奨学金検索 教材検索 学校検索
Recovery and Reconstruction Support
Program Database – The support flow with DB -
26
Personalized search
SupportPrograms Mush up
With
Non –Government
Services
Apps &
API
Find
support
programs
easily
r-assistance.go.jp
East Japan area
Government
Local
Governments
・Grant
・Support
Structuralization
Catalogue
Telephone support desk
Support desk

28. Recovery and Reconstruction Support
Program Database - Outline of the using process -
27
1. Input your condition
4. Get the form
5. Submit the form (not online)
Consultation
Apply & Submit
2. Available program list
3. Detail information
of the program
Government staff
and Local
government staff

29. Portal Site
Account / ID
Certification
Procedure
Account / ID
Service-Procedure
Service-Procedure
Service-Procedure
Portal Site
Public-Certification
1
2
3
4
OSS and Issues
OSS structure Issues
1
2
3
4
・・・
To ensure seamless /
integrated "access" to the
whole set of services
To synchronize user data
among isolated /
individual services
To offer services as
secure / reliable as
off-line ones
To re-design service
procedures themselves to
optimize in digitization
28

30. Accunt / ID
29
"My number" system
• that enables users to deliver his / her own data
among services
2

31. “My number System “
(The tax and social security systems)
30
Outline of
the System
Aim
• To eliminate the excessive burdens in the Government
service on both the “Citizen-side” and the “Government-
side”
• “My number” system is the platform in order to Identify
myself as “who I am” electronically by managing with the
“Number.”
• This system enables the personal information which is
located in the multiple organizations to connect each other
as the identified person

32. Portal Site
Account / ID
Certification
Procedure
Account / ID
Service-Procedure
Service-Procedure
Service-Procedure
Portal Site
Public-Certification
1
2
3
4
OSS and Issues
OSS structure Issues
1
2
3
4
・・・
To ensure seamless /
integrated "access" to the
whole set of services
To synchronize user data
among isolated /
individual services
To offer services as
secure / reliable as
off-line ones
To re-design service
procedures themselves to
optimize in digitization
31

33. Certification
32
"Public Certification Service for Individuals"
• ensure strict security level
3

34. Public Certification Service for Individuals
33
• Prevent spoofing and manipulation with the ‘Electronic
Certificate’ in the electronic procedures on the Internet
• “Public Certification Service for Individuals” has the
functions to issue the ‘Electronic Certificate’ and to
verify the validity of the application via the Internet.
Outline of
the System
Aim

35. Portal Site
Account / ID
Certification
Procedure
Account / ID
Service-Procedure
Service-Procedure
Service-Procedure
Portal Site
Public-Certification
1
2
3
4
OSS and Issues
OSS structure Issues
1
2
3
4
・・・
To ensure seamless /
integrated "access" to the
whole set of services
To synchronize user data
among isolated /
individual services
To offer services as
secure / reliable as
off-line ones
To re-design service
procedures themselves to
optimize in digitalization
34

36. Procedure
35
Business Process Reform
• including "going paperless“
We need to re-design service procedures
themselves to optimize in digitalization with BPR.
4

37. Portal Site
Account / ID
Certification
Procedure
Issues / Japan's initiatives
Issues
1
2
3
4
To ensure seamless /
integrated "access" to the
whole set of services
To synchronize user data
among isolated / individual
services
To offer services as secure /
reliable as off-line ones
To re-design service
procedures themselves to
optimize in digitization
Portal Site
• with the structured access to the
services
"My number" system
• that enable users to deliver his /
her own data among services
"Public Certification Service for
Individuals"
• ensure strict security level
Business Process Reform
• including going paperless
Japan's solutions / initiatives
36

38. 37
Toward the benefit of citizens !

39. Thank you for your kind attention