9. Oracle Practice Structure
Practices
Services
Methodology
Consulting
Implementation &
Global Rollout
Upgrade
Application
Maintenance &
Support
Hosting
P4 Upgrade
Methodology
Oracle Unified
Methods
AIM
4 D Methodology
for BI
Financials
and HRMS
•Oracle Financials
•Oracle HRMS
•Peoplesoft
Financials
•Peoplesoft HRMS
SCM and
Manufacturin
g
•Supply Chain
•Manufacturing
•ASCP
•Demantra
CRM
•Oracle CRM
•Siebel
•CRM on
Demand
OBIEE and
Hyperion
•OBIEE & OBIA
•Hyperion
•Consolidation
•Planning
•Budgeting
Fusion
Middleware
•BPM, SOA &
MDM
•WebCenter
Content
•Identity
Management
•ADF & Portal
9
10. Oracle Practice Highlights
12 Year Oracle Applications practice
Oracle Worldwide Platinum Partner
25+ R12 Implementation and Upgrade
1st Oracle partner world-wide to implement Apps R12 in Australia
One of the 1st Partners to be trained on Oracle Accelerators
500+ Projects with Excellent References
150+ Implementations
75+ Upgrades
25+ Global Rollouts
75+ Global Support Engagements
Global Practice, serving American, European, Indian, Asia Pacific, Africa and
Middle East Clients
Experience working in 23 Countries
Oracle E-Business, Fusion Middleware and Oracle Retail Resource Strength :
1100+ Consultants
Financials : 200+
Manufacturing, SCM & Demantra: 150+
HRMS : 60+
CRM : 110+
FMW & DBA: 250+
Retail: 120+
Oracle BI and Hyperion: 160+
10
11. Oracle Resource Matrix
Resources by RoleResources by Practice
• Deep Industry and domain experience.
• Finance Consultants with accounting background and professional degrees like CA, CPA and equivalents.
• Manufacturing consultants have at least 7-8 years of mfg and some are certified CPIMs.
• Oracle Certified Technical consultants
• Most Functional consultants carry on an average 10 years of experience with industry / domain experience
• Therefore most of our experience has been retained within the practice.
Oracle Apps Knowledge
FMW &
DBA 24%
Internal
Suppor
t 6%
Retail
12%
Financials +
HRMS
26%
Mfg, SCM & Demantra
18%
CRM
14%
Technical
48%
Techno-functional
20%
Functional 23%
Project Managers
6%
Program
Managers
3%
11
12. Our Customers
Utilities 10%
Insurance 10% Media &
Entertainment 12%
Information 14%
Manufacturing
23%
Professional &
Business Services
12%
Retail 19%
By Industry
230+ customers across multiple
industries
Public & Privately held
organizations
Spectrum of customer sizes by
revenue:
• 35% below $500M
• 40% between $500M - $1B
• 25% above $1B
25+ Global Rollouts
75+ Global Support Customers
12
13. Representative Global EBS Projects
EUROPE
Fluke Rollout, (UK, Netherlands, Germany, Finland,
Switzerland)
Activision Rollout (UK, Netherlands, Germany, Spain,
France, Ireland, )Antalis Implementation (UK), Dairy
Crest Implementation, (UK)Logitech Support (Europe),
Beckman Coulter, Quark – Switzerland, Transgaz –
Romania , ICL - Egypt
INDIA
Aditya Birla Group– Oracle Apps
implementation, Activision Rollout
Trimble Rollout, Videojet Imp & Rollout ,
Quark Implementation, RPG Raychem- R12
Implementation, Rollout and Support, Zamil
Steel India- Rollout, Support
MIDDLE EAST
Landmark Group –Oracle Apps
implementation, Rollout , Support,
(UAE, Saudi Arabia), Paris Gallery R12
Implementation,
Al Futtaim – Oracle Apps
Implementation (Saudi Arabia), Aldar-
Support, BI Implementation, IFFCO-
WMS Implementation & Support,
Zamil Steel-Rollout
GulfCryo – R12 Implementation
SOUTH AFRICA
Electronic Arts Oracle Apps Support,
USA
Danaher Group ODC, Fluke
Rollout, Activision Rollout,
(Canada), Electronic Arts
Support, Upgrade etc. ,
Trimble Rollout
Implementation,
Assurant BI, Priceline Oracle
Apps,
Paraxel Upgrade, Audatex
Upgrade , WACO- Support,
Netgear- Support &
Development
REST OF APAC
EA, Activision, - Japan,
Korea,
Fluke, Activision –
Singapore
EA – Thailand
CHINA
EA, Fluke – China
Cree- China
USA
Symantec Global Instance
consolidation, other projects
Videojet Implementation
and Rollout , Logitech
Support,
CBM Implementation
The Pampered Chef – R12
Expedia – R12
Implementation
Cree – R12 Upgrade,
Wetseal- R12 Upgrade,
Paradigm- R12 Upgrade
AUSTRALIA
Roamfree-Worldwide First Oracle
Apps R12 implementation,
Activision Rollout
Resmed implementation
EA support (NZ)
13
20. Case Management Model
20
Call
Analysis
Re-
prioritization
P1 call
resolutio
n
SolutionInspection
User
Testing
(CUSTOME
Migration to
PROD
(CUSTOMER)
Call closure
(CUSTOMER)
Zensar
resolution
Assign
to
Zensar
Zensar Support
Process
End User
logs
a call
Customer
Helpdesk
CUSTOMER ZENSAR SUPPORT
TEAM
21. Transition Model
21
DUE DILIGENCE
KNOWLEDGE
TRANSFER
TRANSITION
STEADY
STATE
Gather Knowledge for
ODC tasks
• Study available
document and
architecture.
• Study of existing
processes
• KT with Onsite client
Staff
• Discuss with Key
people from
Technical, functional
team
• Understand day to
day work and
familiarize with tools.
Gather knowledge
and documents
Plan and initiate
Support Transition
- KT Notes
Shadow and Reverse
Shadow
Forward
Shadow
Reverse
Shadow
• Onsite and Offshore
Execution
• Forward Shadow for
agreed Period
• Reverse Shadow for
agreed Period
• Establish offshore
connectivity
• Hands on with
certain critical tasks
e.g. month end etc.
-Case Logs
- Draft Process
Documents
Case Resolution and
Monitoring
Case
Handling
Proactive
Monitoring
• Offshore Execution
• Working on
conjunction with
onsite client staff.
• Understanding and
participate actively in
day to day problems.
• Periodic reviews as
agreed.
-Case Logs
- Status Reports
- Final Process
Documents
Scope Definition and
Analysis
Scope Definition and
Feasibility Analysis
Project Initiation and
Planning
• Define Engagement
Scope
• Collect Relevant
documentation
• Identify Existing
processes
• Assess
requirements for
initiating the
engagement.
• Identify Business
needs in terms of
SLA’s, support
timings
-Scope Document
- Detailed KT Plan
23. Our Recent R12 Wins
• Upgrade from version 11.5.10.2 to R12
• Modules: Financials (AP/GL/FA/PO/PA), Human Resources, iExpenses, iProcurement
• Upgrading Oracle Database from 9i to 11g
• Migrating DBMS tier from AIX 5.3 to HP-UX 11i
• Project started first week of July 2011
• Planned Go-Live February 2012
• Re- implementation of EBS Suite, including implementation of Hyperion
and OBIEE
• Multi-countries rollout (US, Canada, Mexico, Germany, UK and EURO DC)
• Project started April 2011
• Planned Go –Live April 2012
• Implementation of EBS Suite modules Financials, SCM, OPM, Projects, EAM ,
HR and Payroll
• Multi-countries rollout (UAE, Kuwait, Jordan, Qatar and Saudi Arabia)
• Project stated June 2011
• Project gone Live - 1 February, 2012 (Phase 1)
• Implementation of EBS Suite modules Financials, SCM
• Integration with third party systems
• Project started June 2011
• Planned Go-Live March 2012
• Upgrade from version 11.5.10.2 to R12
• Modules: Financials, Human Resources
• Implementation of new module Service Contracts and COA
Restructuring
• Project start date November 2011
• Planned Go-Live June2 012 23
24. R12 Implementation Experience
• First R12 implementation in the world
• Designed new platform to streamline process
across multiple Operating Units.
• Modules: Financials & CRM
• First R12 implementation in India. Multi-
system interface – Oracle Retek, Infor WMS,
TP.net POS, Oracle Hyperion.
• Modules: Financials, Distribution, Retail &
Hyperion
• R12 Implementation in Middle East.
• Modules: Financials, HRMS, SSHR, Payroll,
OTL, Distribution & Retail
• R12 Implementation . Global Application to
support Unified Processes, rollout in 9
countries
• Modules: Financials, iExpense,
Procurement, Distribution, CRM.
• R12 Implementation
• Modules: General Ledger, Accounts Payable,
Fixed Asset, iExpense, Purchasing
• Modules: Financials & Hyperion
• High volume AP & AR transactions
processing
• Global Financial consolidation using
Hyperion
• Modules: General Ledger, Accounts
Payables, Payments, Fixed Assets, Cash
Management, Purchasing, iProcurement,
Procurement Contracts, Project Costing
and Grant Accounting
• Oracle Business Accelerators were
leveraged for the implementation, this
enabled the project to be completed in 24
weeks
• Started on Upgrade path…. Moved on to
R12 Implementation and Rollout in 30
countries across Europe & APAC
• Modules: AP, AR, GL, FA, PO, Projects,
iProcurement
• Modules: Teleservice, Oracle Scripting,
Inbound Telephony, Email Centre,
Fusion Middleware Point to Point and
Batch Integrations with Legacy Systems
• R12 Implementation for 18
countries
• Modules: Financials & PO
• Complex integration with POS
• R12 Implementation in UK , US and
Bermuda
• Modules: Financials
• Compliance with UK Insurance Regulatory
Authority
24
25. R12 Upgrade Experience
• Upgrade from version 11.5.10.2 to R12
• Modules: Financials (AP/GL/FA/PO/PA), HRMS, Manufacturing and Distribution
• Upgrading Oracle Database from 9i to 11g
• Upgrade from version 11.5.10.2 to R12 in 3 months
• Modules: Financials, Purchasing, Order Management, Inventory, Bill Of Material,
Work – In – Progress, Install Base, Depot Repair
• Application is hosted and maintained by third party
• Vertex Integration with E-Business Tax
• Upgrade from 11.5.9 to R12 in 5 months
• Upgrade Modules: Financials, Manufacturing & Distribution
• Implementation Modules: Oracle Payments, Oracle E-Business Tax, MRP
• Third party software’s integrated with R12 Gentran, FedEx / UPS, Prescient VMI,
Loftware (Barcode Labels) & EDI
• Upgrade from version 11.5.10.2 to R12 in 9 months
• Modules: Financials, iExpense, AME, Purchasing, Order Management, Advanced
Pricing, Inventory, Bill Of Material, Work – In – Progress, WSH, Install Base,
iSupport, Knowledge Base, Oracle Quoting, Customer Support, OIC, XML Gateway,
EDI
• R12 upgrade on Virtual server.
• Upgrade from 11.5.9 to R12 in 9 months
• Upgrade Modules: Financials, CRM, Distribution, iProcurement, iExpense
• Implementation Modules: Oracle Payments, Oracle E-Business Tax
• Vertex Integration with E-Business Tax
25
32. Telmar Case Study
32
• An integrated Support and
Development team size of 5
resources
• Development services on various
project initiatives on Oracle
Application and BI
• Support with dedicated resources
by business stream providing
global support in Oracle Apps and
BI
• Proactive monitoring and long
term solution for recurring issues
by development and support
VALUE
RELATIONSHIP
LEVEL OF
UNDERSTANDING
• One-stop solution for all services
including project based
development and support
• Dedicated resource by stream
including Finance, SCM, MFG
and BI
• Provide development /
enhancements services on
Oracle, BI Publisher and
Discoverer
• Support with tight governance
model to move towards a
scalable, predictable and people
independent support model
Zensar
Solution
Engagement
Highlights
• Zensar team successfully
completed R12 upgrade project
and had good knowledge of the
system.
• Telmar IT to retain core tasks
and concentrate on new
projects, while moving
contextual work across multiple
tracks to Zensar
• Looking for an offshore partner
as an extension of the IT team
to reduce cost of development
and support
Business
Drivers
#
#
.
33. NETGEAR Case Study
33
• The 7 member Zensar team
including 1 onsite member known
as extension of NETGEAR’s IT
team
• Dedicated and shared
development/Support team with
NETGEAR since DEC-2009
• NETGEAR is able to meet its all
the project related targets with
the help of offshore development
team
• Team works from 2:00 PM to
11:00 PM IST to have status
update with NETGEAR team in
daily status meetings held every
business day at 9:00 AM Pacific
Time via conference call
VALUE
RELATIONSHIP
LEVEL OF
UNDERSTANDING
• Providing development & Support
across various applications, i.e.
Oracle E-Business, Savvion
(Workflow Processes),
SalesForce.com ,EDI support,
POS and Shared DBA support
• Development services on various
technologies i.e. Oracle,
Java/JSP, VB script, Unix,
SalesForce.com etc
• Providing helpdesk E-Business
support and DBA support
• Offshore team working as an
extension to the existing
NETGEAR IT team.
• NETGEAR is a traditional
corporate environment that is
continuing to evolve and change
based on Executive direction.
• NETGEAR value the ability to
increase efficiency and leverage
outside resources that can offer
a high value proposition.
Utilizing an offshore
development team fits well in
this model.
• NETGEAR value an offshore
partner that can provide top
notch resources and skill sets.
• NETGEAR has assigned and
will continue to augment its
staffed team with experienced,
motivated and willing business
and IT leaders.
#
#
.
Zensar
Solution
Engagement
Highlights
Business
Drivers
34. Danaher Case Study
34
• 13 operating companies across
Danaher group
• Project based development
across Oracle Applications, SAP,
BI, ECCM and Product
Engineering
• Dedicated and shared
development team with
companies and across group
• GDC team of 250+ resources
across various platform and
services
• GDC services on 24x7, 16x5, 8x5
(client and GDC time-zone)
• Oracle Database , Network
management, Server and
Desktop, Exchange server and
Citrix
VALUE
RELATIONSHIP
LEVEL OF
UNDERSTANDING
• Providing development & Support
across various applications, i.e.
Oracle E-Business, EDI, Oracle
CRM, SFDC, AS400, BI, BPO,
IMS, ECCM and Product-
Engineering (Development &
Testing Services)
• Development services on various
technologies i.e. Oracle,
Java/JSP, RPG, ABAP/4, .Net,
OBI-EE, Cognos, Informatica,
MCMS, OAF, BI Publisher etc
• Providing L1 helpdesk and back-
office voice & non-voice services
• A combination of managed
services and managed capacity
across various companies within
group
• Vendor Consolidation to reduce
Management overheads
• Diversified Technology needs
for ERP, BPO, BI, IMS and
Product Engineering
• Scalable and able to support ad-
hoc resource requirements for
development projects
• Cost benefit by having a
dedicated GDC overseas
• Integrated IT and BPO services
• Acquisitions across group or
within company
#
#
.
Zensar
Solution
Engagement
Highlights
Business
Drivers
35. Activision Case Study
35
• An integrated Support and
Development team size of 42
resources
• Development services on various
project initiatives on Oracle
Application , BI, ECCM and
TIBCO
• 24x5 support with dedicated
resources by business stream
providing global support in Oracle
Apps, TIBCO, OBIEE, Alfresco,
Drupal, Hyperion and 24 x7
Support in DBA and Unix groups
• Proactive monitoring and long
term solution for recurring issues
by development and support
VALUE
RELATIONSHIP
LEVEL OF
UNDERSTANDING
• One-stop solution for all services
including project based
development and support
• Dedicated resource by stream
including Finance, SCM, MFG,
TIBCO, Hyperion, DBA and Unix
Groups
• Provide development services on
Oracle, TIBCO, OBI-EE, Alfresco,
Drupal, BI Publisher and
Discoverer
• SLA led support with tight
governance model to move
towards a scalable, predictable
and people independent support
model
• Consolidation of service
providers to provide services
across various technologies and
excellence in SLA based
delivery.
• Activision IT to retain core tasks
and concentrate on new
projects, while moving
contextual work across multiple
tracks to Zensar
• Zensar being support/deve
partner for 2+ years on EBS
and DBA, the duration of
knowledge transfer and eventual
impact to business users would
be minimal
#
#
.
Zensar
Solution
Engagement
Highlights
Business
Drivers
36. Logitech Case Study
36
• A total team size of 45 including
30 development and 15 support
resources
• Executing 5+ development
projects simultaneously with
solution across financials, SCM,
Demantra, and BI with integration
to boundary systems
• 24x5 support with dedicated
resources by business stream
providing global support
• Proactive monitoring and long
term solution for recurring issues
by support and development team
VALUE
RELATIONSHIP
LEVEL OF
UNDERSTANDING
• Single service provider across
Development & Support to
achievement of better
coordination for support handover
after project rollouts
• Dedicated Development and
Support resource by stream
including Finance, SCM, MFG
and BI
• Development services provided
on various technologies i.e.
Oracle, OAF, Hyperion, Business
Objects, Informatica, Web
Methods, BPEL.
• SLA-led support with tight
governance model to move
towards a scalable, predictable
and people-independent support
model
• Vendor consolidation to have
single vendors providing
development and support
services across various
technologies
• Having an integrated
development and support team
• Domain expertise for Financials,
SCM, BI and Demantra
• Matured support practice and
provide Value Added Services
like Cost Optimization,
Knowledge Management and
Team productivity
#
#
.
Zensar
Solution
Engagement
Highlights
Business
Drivers