National

1. National Consumer Agency Market Research Findings: Shopping and Pricing November 20 11 Research Conducted by

3. Key Findings

6. Section 1: General Shopping and Pricing

7. Shopping Around (Base: All aged 15-74 – 1,000) I always compare/shop around for better prices I sometimes compare/shop around for better prices 75% I very rarely compare/shop around for better prices I never compare/shop around for better prices % % % % % 67% 74% 71% 82% Comparison of prices

8. Most Influencing Factor in Determining Where to Shop When Comparing Prices – I (Base: All that have purchased from each sector in past 12 months) Convenience stores/ Newsagents % Online Ads Restaurants, Take-Aways, Hotels In-Store Ads Media e.g. TV, Radio, Newspaper Leaflets received in home Don’t compare prices Pharmacies % % % % Clothing/ Footwear Supermarkets Recommendations

9. Most Influencing Factor in Determining Where to Shop When Comparing Prices – II (Base: All that have purchased from each sector in past 12 months) Online Ads In-Store Ads Media e.g. TV, Radio, Newspaper Leaflets received in home Don’t compare prices Personal Care Doctors, Hospitals, Other Medical Petrol Stations Communication Services Pubs Recommendations – % % % % %

10. Most Influencing Factor in Determining Where to Shop When Comparing Prices – III (Base: All that have purchased from each sector in past 12 months) Online Ads In-Store Ads Media e.g. TV, Radio, Newspaper Leaflets received in home Don’t compare prices Banking Products & Services Entertainment Outside the Home TV Service Provider Insurance Providers Energy Suppliers Recommendations % % % % %

11. Most Influencing Factor in Determining Where to Shop When Comparing Prices – IV (Base: All that have purchased from each sector in past 12 months) Online Ads In-Store Ads Media e.g. TV, Radio, Newspaper Leaflets received in home Don’t compare prices Entertainment at Home Public Transport Furniture Stores Airlines Local Bin Authority Recommendations % % % % %

12. Most Influencing Factor in Determining Where to Shop When Comparing Prices – V (Base: All that have purchased from each sector in past 12 months) Online Ads In-Store Ads Media e.g. TV, Radio, Newspaper Leaflets received in home Don’t compare prices Education Providers Car Dealers Travel Agents Building & Related Services Recommendations % % % %

13. Key Influencing Factors in Determining Where to Shop May/June ‘11 % Price (Base: All Aged 15-74 – 1,000) Nov/Dec ‘09 Convenience Shopped there previously Service Other Don’t know June ‘09 % % % % June ‘10 Nov/Dec ‘10 Strongest Influencing Factor

14. Incidence of Checking Prices (Base: All aged 15-74 – 1,000) All the time Receipts Unit pricing of products % Prices of products Special offers are accurately recorded on receipts % % % Sometimes Very rarely Never () = Nov/Dec 2010 82% (84%) 47% (51%) 71% (74%) 66% (71%) (38) (46) (9) (7) (16) (35) (25) (24) (11) (15) (42) (32) (31) (40) (15) (14)

15. Section 2: Grocery Shopping

16. Overall Awareness of the Price of Everyday Goods Total Nov/Dec ‘10 June ‘10 % % % (Base: All aged 15-74 – 1,000) 71% aware of prices 74% 88% Very aware of the prices (5) Fairly aware of the prices (4) Don't really know the prices (3) Not at all aware of the prices (1) Somewhat unaware of the prices (2) (13) (43) (18) (15) (11) () = Nov/Dec 2010 May/June ‘11 % 85% All responsible for the main grocery shop – 502 (50%)

17. Attitudes to Supermarkets (Base: All main grocery shoppers - 502) Agree (4) Agree Strongly (5) Disagree (2) Disagree strongly (1) 47% 81% 65% You need to shop around in order to achieve the best value The supermarket that offers the best value for money changes week on week There is one supermarket that is cheaper than all the rest Neither/Nor (3) Mean Score 14 4.0 22 3.6 23 3.2

18. Main Reasons for Choice of Supermarket for Main Grocery Shop % Price Convenience Parking Late Night Opening Quality of Product Loyalty % % % % Support Local % (Base: All responsible for main grocery shop - 502)

19. Change in Shopping Behaviour & Incidence of Online Shopping (Base: All main grocery shoppers - 502) Once a week % % Every 2 weeks Every 3 weeks Once a month Less often Never Change within past 12 months Frequency of Shopping Online for Groceries Split my grocery shop across different retailers No longer do a main shop but a number of smaller shops Purchase more own brand products Choose a store dependent on the offers advertised Switched the store in which i do my main shop Do my grocery shopping online Purchase less items Nothing, there has been no change

21. Own Brand Versus Regular Brand Preference – I (Base: All responsible for grocery shop who purchase each of the products) Beer Tea/Coffee Breakfast cereal Chocolate/ sweets Baby Products Yoghurts Bread Fresh meat Frozen meat Soft drinks ( ) = +/-% vs Nov/Dec 2010 (+10%) (+4%) (+4%) (+8%) (+5%) Regular brand Own brand Regular brand Own brand

22. Own Brand Versus Regular Brand Preference – II (Base: All responsible for grocery shop who purchase each of the products) Deli/Processed meat Butter/ spreads Toiletries Tinned/ frozen food Biscuits Juice drinks Milk Household cleaning products Toilet tissue/ kitchen towel (+7%) ( ) = +/-% vs Nov/Dec 2010 Regular brand Own brand Regular brand Own brand

23. Factors Which Influence Choice for Own Brand Products – Volumetric Analysis % Price Packaging Past Experience Advertising Don’t purchase own branded products Recommendations (Base: All main grocery shoppers – 502) Quality 15-24 year olds (41%) Higher Amongst

24. Reasons for Not Purchasing Own Brand Products within Different Sectors/Categories % (Base: All main grocery shoppers – 502) Full-time workers (50%). 45-54’s (48%), ABC1/F50+ (48%), Dublin (48%). Higher Amongst 55+ (37%) Happy with quality of existing product Happy with price of existing product Unsure of the quality of own brand equivalent Not familiar with/Aware of own brand equivalent Have been advised against own brand equivalent Own brand quality not as good as branded

25. Special Offer Seekers? (Base: All responsible for the grocery shop – 502) Select a particular store to visit based on special offers advertised Don't buy special offers % Visit your usual store and pick up special offers while you are there May/June ‘11 Nov/Dec ‘10 %

26. Research Background and Methodology

28. B. Profile of Sample – I (Base: All aged 15-74 – 1,000) Male Female % % % % 15-24 25-34 35-44 45-54 55+ Dublin Rest of Leinster Munster Conn/ Ulster ABC1 F50+ C2DE F50- MAIN GROCERY SHOPPER Yes No

29. B. Profile of Sample – II – Main Grocery Shoppers (Base: All Mainly Responsible for Grocery Shopping in Home – 504) Male (49) Female (51) % % % % 15-24 (17) 25-34 (22) 35-44 (19) 45-54 (16) 55+ (26) ABC1 F50+ (48) C2DE F50- (52) ( ) = Total Sample Dublin (28) Rest of Leinster (26) Munster (28) Conn/ Ulster (18)

30. B. Profile of Sample – III – Internet Use (Base: All aged 15-74 – 1,000) USE INTERNET No Yes EVER PURCHASED ONLINE No Yes BANKING ONLINE No Yes (Base: All Internet Users - 750) (Base: All Internet Users - 750) () = figures from Nov/Dec 2010 (72%) (28%) (48%) (52%) (30%) (70%) % Yes % Yes % Yes Male Female 15-24 25-34 35-44 45-54 55+ Male Female 15-24 25-34 35-44 45-54 55+ Male Female 15-24 25-34 35-44 45-54 55+