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Competency • Waste
Why We Hate HR
You're great at administrivia and wasteful.
by Keith H. Hammonds
IN A KNOWLEDGE
economy, compa-
nies with the best tal-
ent win. And finding, nurturing, and
developing that talent should be one
of the most important tasks. So, why
does human resources (HR) do such a
bad job—and how can we fix it? After
20 years of hopeful rhetoric about
becoming "strategic partners" with a
"seat at the table," most HR profes-
sionals still have no seat. They are nei-
ther strategic nor leaders.
Most HR professionals are per-
ceived, at best, as a necessary evil—
and at worst, a dark bureaucratic
force that blindly enforces nonsensical
rules, resists creativity, and impedes
constructive change. HR is the func-
tion with the greatest potential—the
key driver, in theory, of performance—
but also consistent underdelivers.
ing the reputational and intellectual
capital of the company, and HR is
uniquely unsuited for that.
Here are four reasons why:
1. HR people aren't the sharpest tacks
in the box. The best and the brightest
don't go into HR. Some enter the field
by choice and with the best of inten-
tions, but for the wrong reasons. They
like working with people and want to
be helpful, but they don't know how
you get the best and brightest people
and raise the value of the firm. The
gulf between capabilities and job
requirements is widening. Most HR
managers lack basic business acumen
and can't answer basic questions: Who
is your core customer? What chal-
lenges do they face? Who is the com-
petition? What do they do well? Who
the file and say, "I've documented this
problem." There's a good reason for
this defensive stance, given all the
labor regulations, but it's easy to get
sucked into that. There's tension creat-
ed by HR's role as protector of corpo-
rate assets—making sure it doesn't run
afoul of the rules. That puts you in the
position of saying no a lot, of playing
the bad cop. You have to step out of
that, see the broad possibilitie.s, and
take a more open-minded approach.
You need to understand where the
exceptions to broad policies can be
made. Typically, HR people can't, or
won't. Instead, they pursue standard-
ization and uniformity, either because
one-size-fits-all is about compliance or
convenience. But making exceptions
should be what HR does, all the time^—
because it drives the business. You keep
your best people by rewarding their
distinctive performance—not by treat-
ing them the same as everyone else.
4. The comer o^ce doesn'tget HR (and
vice versa^ HR managers rarely have the
ear of top management. Some execs
don't think HR matters because HR has
never proven its business mettle—and
vice versa, as there is often a high corre-
lation between employee turnover and
a lack of connection. The best HR pros
don't wait to hear from top manage-
ment. They assume responsibility.
TALENT
SOURCE
Brand integrity is of the utmost importance. The clear space guideline allows the b
with other brands but still retain placement and relevance. The clear space must b
of the logo.
CLEAR SPACE GUIDELINE
THE PEOPLE STRATEGISTS
C O N N E C T G R O W T R A N S F O R M
THE PEOPLE STRATEGISTS
C O N N E C T G R O W T R A N S F O R M
PEOPLE
STRATEGIES
Demand-based
Talent Sourcing
Recruitment
Outsourcing
Talent Management &
Succession Planning
HR Outsourcing
HR Benchmarking
SABPP HR Standards
Consultation
Organisational
Development
Change Management
BPR
Brand Promise
Delivery
Leadership 360-
assessment &
coaching
03
The SABPP
04
The SA Board for People Practices is the
HR professional and statutory quality
assurance body for the HR profession.
The Board is an accredited ETQA under
the SAQA Act.
04
Value Proposition
Recognition =
Professional Status
Resources = Products/Services Research Information
• Professional registration
• NLRD Upload (SAQA)
• RPL
• Awards
• Advocacy
• HR Assessors/Moderators
registration
• Accreditation of providers
• University accreditation
• HR Competency Model
• HR Standards
• Knowledge Centre
• Booklets/DVDs
• Guides/toolkits
• Charts/posters
• Fact sheets
• One-stop info
• Updates (laws, trends)
• Ethics help-line
• Newsletters
• Website
• HR Internships/jobs
• HR policies
• Mentoring
• Workshops/seminars
• Access to alliances
• Event/product discounts
• CPD
• Students
• Research papers
• Position papers
• Books
• Articles
• Cases
• Benchmarking
• Magazines
• Labour market info
04
Registration
03
What is the National HR Standard?
05
HRNationalStandard
The National HR Standards are intended to outline the minimum
set of HR practices that any organisation should have in place in
order to build an aligned, engaged and productive workforce that
will achieve the organisation’s objectives.
Companies are encouraged to benchmark themselves around
the National Standard and then be formally audited in order to
achieve a recognised 3-year status.
HR will not be seen as a true profession without standards. The
Strategic element of the Standard ensures that HR becomes a
true business partner.
05
HRNationalStandard
HRNationalStandard
REVIEW
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
IMPLEMENT
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
PREPARE
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
HR Strategy
Talent
Management
People Risk
Management
Workforce
Planning
Learning&
Development
Performance
Management
Reward
Wellness
Industrial
Relations
Organisational
Development
HR Service Delivery HR Technology
HR Measurement
HR Audits, Standards & Metrics
05
HRNationalStandard
REVIEW
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
IMPLEMENT
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
PREPARE
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
HR Strategy
Talent
Management
People Risk
Management
Workforce
Planning
Learning&
Development
Performance
Management
Reward
Wellness
Industrial
Relations
Organisational
Development
HR Service Delivery HR Technology
HR Measurement
HR Audits, Standards & Metrics
05
HRNationalStandard
Organisation’s
strategic
intent
Environmental
Scan
People strategy
People
strategy
Framework
of HR
policies &
programmes
HR
strategic
agenda
Allocate roles &
responsibilities
(line/HR/
support
functions)
HR
strategic
agenda
HR structure, service
model and capability
development
HR Business Plan
05
HRNationalStandard
REVIEW
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
IMPLEMENT
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
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HR Strategy
Talent
Management
People Risk
Management
Workforce
Planning
Learning&
Development
Performance
Management
Reward
Wellness
Industrial
Relations
Organisational
Development
HR Service Delivery HR Technology
HR Measurement
HR Audits, Standards & Metrics
05
HRNationalStandard
	
  	
  	
  	
  
The proactive design and implementation of an integrated
talent-driven organisational strategy directed to attracting,
deploying, developing, retaining and optimising the appropriate
talent requirements as identified in the People Strategy.
05
HRNationalStandard
TM philosophy,
principles &
approach
Long
Term
Talent
Demand /
Supply
Forecast
Leadership &
Key
Competencies
Framework
Talent Needs
Analysis
Labour
Market
Analysis
Long
Term
Talent
Demand /
Supply
Forecast
Talent review
(what have we
got & when will
talent be
ready?)
Gap
Analysis
* Job Profiles, Skills Audits,
Development Plans,
Succession Plans, Career
Pathing, Talent Reviews,
Communications Strategy
Gap
Analysis
Talent
Management
System *
Strategic
Talent
Mngmnt
Talent
Management
Interventions**
** sourcing strategies, on-
boarding, accelerated
development, links to PM and
Reward
05
HRNationalStandard
REVIEW
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
IMPLEMENT
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
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HR Strategy
Talent
Management
People Risk
Management
Workforce
Planning
Learning&
Development
Performance
Management
Reward
Wellness
Industrial
Relations
Organisational
Development
HR Service Delivery HR Technology
HR Measurement
HR Audits, Standards & Metrics
05
HRNationalStandard
	
  	
  	
  	
  
A systematic approach of identifying and addressing people
risks (uncertainties and opportunities) that can either have a
positive or negative effect on the realisation of the objectives of
an organisation.
Examples of people risks: Attrition & cost of retraining; fraud &
corruption; strike & business interruption; critical & scarce skills
etc.
05
HRNationalStandard
Organisation’s
risk management
structures and
processes
HR Risk Map
Identify and
evaluate impact of HR
Risks (impact &
likelihood)
HR Risk Map
Assessment of
risk tolerance
for each
HR Risk Register
HR Risk
Register
HR Risk
Management
Plan
HR Practices &
programmes to
manage risk
Monitor & Evaluate
05
HRNationalStandard
REVIEW
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
IMPLEMENT
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
PREPARE
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
HR Strategy
Talent
Management
People Risk
Management
Workforce
Planning
Learning&
Development
Performance
Management
Reward
Wellness
Industrial
Relations
Organisational
Development
HR Service Delivery HR Technology
HR Measurement
HR Audits, Standards & Metrics
05
HRNationalStandard
	
  	
  	
  	
  
The systematic identification and analysis of organisational
workforce needs culminating in a workforce plan to ensure
sustainable organisational capability in pursuit of the
achievement of its strategic and operational objectives.
The workforce plan will set out the actions necessary to have
the right people in the right place at the right time – assisting
the organisation with the planning cycle, budget, pipeline
management and cost modeling process.
05
HRNationalStandard Monitor & Evaluate
Business
Strategy &
Plans
Future workforce
forecasts & costed
scenariosInternal &
External
Trends
Present
workforceCOMPARE
GAP ANALYSIS
&
PLANS TO CLOSE GAPS
Workforce
Scheduling
Recruitment,
Assessment &
Selection
05
HRNationalStandard
REVIEW
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
IMPLEMENT
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
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HR Strategy
Talent
Management
People Risk
Management
Workforce
Planning
Learning&
Development
Performance
Management
Reward
Wellness
Industrial
Relations
Organisational
Development
HR Service Delivery HR Technology
HR Measurement
HR Audits, Standards & Metrics
05
HRNationalStandard
	
  	
  	
  	
  
The practice of providing occupationally directed and other
learning activities that enable and enhance the knowledge,
practical skills and work place experience and behaviour of
individuals and teams based on current and future
occupational requirements for optimal organisational
performance and sustainability.
05
HRNationalStandard
Integrated L&D
approach &
programmes
Monitor & Evaluate
Business
Strategy &
Plans
Internal &
External
Trends
Skills
Development
Legislation
Current
Competencies
Structure &
capability of
L&D resources
Knowledge
Management
“Skills are not a competitive advantage, retention of skills and the
environment in which skills are deployed are the real competitive
advantage”
05
HRNationalStandard
REVIEW
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
IMPLEMENT
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
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HR Strategy
Talent
Management
People Risk
Management
Workforce
Planning
Learning&
Development
Performance
Management
Reward
Wellness
Industrial
Relations
Organisational
Development
HR Service Delivery HR Technology
HR Measurement
HR Audits, Standards & Metrics
05
HRNationalStandard
	
  	
  	
  	
  
A planned process of directing, developing, supporting, aligning
and improving individual and team performance in enabling the
sustained achievement of organisational objectives.
05
HRNationalStandard Business
Strategy &
Plans
Departmental
Performance
Expectations
Individual
Performance
Expectations
Performance
Measurement
& Feedback
Performance
Development
To Learning &
Development
Consistency &
Leadership
PM Policy &
Procedure
PM Line Capability
Enabler
05
HRNationalStandard
REVIEW
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
IMPLEMENT
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
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HR Strategy
Talent
Management
People Risk
Management
Workforce
Planning
Learning&
Development
Performance
Management
Reward
Wellness
Industrial
Relations
Organisational
Development
HR Service Delivery HR Technology
HR Measurement
HR Audits, Standards & Metrics
05
HRNationalStandard
	
  	
  	
  	
  
A strategy and system that enables organisations to offer fair
and appropriate levels of pay and benefits in recognition for
their contribution to the achievement of agreed deliverables in
line with organisational objectives and values.
Recognition is a related strategy and system that seeks to
reward employees for other achievements through
mechanisms outside the pay and benefits structure.
05
HRNationalStandard
Talent
Mngment
Strategy
Business
Objectives
& Culture
Legal and
Governance
requiremnts
Market
trends –
sector,
national
Individual
needs and
wants
Individual
needs and
wants
Reward &
Recognition
Strategy
Reward System
Reward &
Recognition
Strategy
RRM
Policies &
Procedures
**
Benchmark
** Correlation & integration
with other HR processes e.g.
Performance Management
05
HRNationalStandard
REVIEW
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
IMPLEMENT
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
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HR Strategy
Talent
Management
People Risk
Management
Workforce
Planning
Learning&
Development
Performance
Management
Reward
Wellness
Industrial
Relations
Organisational
Development
HR Service Delivery HR Technology
HR Measurement
HR Audits, Standards & Metrics
05
HRNationalStandard
	
  	
  	
  	
  
A strategy to ensure that a safe and healthy work and social
environment is created and maintained, together with
individual wellness commitment that enables employees to
perform optimally while meeting all health and safety
legislative requirements and other relevant wellness good
practices in support of the achievement of organisational
objectives.
05
HRNationalStandard
Employee
Self-
responsibility
Employee
Awarenesss
Communication
& Traning
EMPLOYEES ORGANISATION
** Correlation & integration with other
HR processes e.g. Performance
Management, Industrial Relations
Wellness
Strategy
Legal and
governance
requirements
Cost
Mngmnt
Wellness
Assessment –
Risk & Current
Reality
Employee
Consultation
Wellness Policies
& Procedures **
05
HRNationalStandard
REVIEW
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
IMPLEMENT
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
PREPARE
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
HR Strategy
Talent
Management
People Risk
Management
Workforce
Planning
Learning&
Development
Performance
Management
Reward
Wellness
Industrial
Relations
Organisational
Development
HR Service Delivery HR Technology
HR Measurement
HR Audits, Standards & Metrics
05
HRNationalStandard
	
  	
  	
  	
  
The management of individual and collective relationships in an
organisation through the implementation of good practices that
enable the achievement of organisational objectives compliant
with the legislative framework and appropriate to socio-
economic conditions
05
HRNationalStandard
Legal
Requirements
& agreements
Workforce
characteristics
Socio/
economic/
political trends
ER
Philosophy
ERM
Strategy
ERM
Strategy
ERM Policies &
Procedures **
ER resources &
structure
Communication
and Training
Leadership behaviour – build trust
and respect
** Correlation & integration
with other HR processes e.g.
Performance Management,
Industrial Relations
05
HRNationalStandard
REVIEW
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
IMPLEMENT
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
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HR Strategy
Talent
Management
People Risk
Management
Workforce
Planning
Learning&
Development
Performance
Management
Reward
Wellness
Industrial
Relations
Organisational
Development
HR Service Delivery HR Technology
HR Measurement
HR Audits, Standards & Metrics
05
HRNationalStandard
	
  	
  	
  	
  
A planned systemic change process to continually improve an
organisation’s effectiveness and efficiency by utilising
diagnostic data, and designing and implementing appropriate
solutions and interventions to measurably enable the
organisation to optimise its purpose and strategy.
05
HRNationalStandard ELEMENTS
TO BE
LINKED &
OPTIMISED
Diagnose
Define intended
outcomes,
design
interventions
Organisational
Purpose
Prioritise &
Engage
OD
Activities
Organisational
Design
Employee’s
capability to
work together
ENABLERS
Other HR
Processes e.g.
L&D
Consultation with appropriate
stakeholders
Employee
Communication
05
HRNationalStandard
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IMPLEMENT
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
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HR Strategy
Talent
Management
People Risk
Management
Workforce
Planning
Learning&
Development
Performance
Management
Reward
Wellness
Industrial
Relations
Organisational
Development
HR Service Delivery HR Technology
HR Measurement
HR Audits, Standards & Metrics
05
HRNationalStandard
	
  	
  	
  	
  
The influencing and partnering approach in the provision of HR
services meeting the needs of the organisation and its
employees which enables delivery of organisational goals and
targets.
HR Strategy drives Policies, Procedures, Codes and a clear SLA
with business. It’s about ensuring that HR’s work is delivered
efficiently and at a pace that the BUSINESS needs.
05
HRNationalStandard
REVIEW
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
IMPLEMENT
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
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HR Strategy
Talent
Management
People Risk
Management
Workforce
Planning
Learning&
Development
Performance
Management
Reward
Wellness
Industrial
Relations
Organisational
Development
HR Service Delivery HR Technology
HR Measurement
HR Audits, Standards & Metrics
05
HRNationalStandard
	
  	
  	
  	
  
The effective utilisation of technological applications and
platforms that make information both accessible and accurate,
providing HR and line management with the knowledge and
intelligence required for more effective decision-making, to
align all employees towards the implementation of the
organisation’s strategy.
05
HRNationalStandard
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IMPLEMENT
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
PREPARE
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
HR Strategy
Talent
Management
People Risk
Management
Workforce
Planning
Learning&
Development
Performance
Management
Reward
Wellness
Industrial
Relations
Organisational
Development
HR Service Delivery HR Technology
HR Measurement
HR Audits, Standards & Metrics
05
HRNationalStandard
	
  	
  	
  	
  
A continuous process of gathering, analysing, interpreting,
evaluating and presenting quantitative and qualitative data to
measure, align and benchmark the impact of HR practices on
organisational objectives, including facilitating internal and
external auditing of HR policies, processes, practices and
outcomes.
Monitoring each element of the Standard to determine if the
business objectives are being met.
05
HRNationalStandard
REVIEW
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
IMPLEMENT
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
PREPARE
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
HR Strategy
Talent
Management
People Risk
Management
Workforce
Planning
Learning&
Development
Performance
Management
Reward
Wellness
Industrial
Relations
Organisational
Development
HR Service Delivery HR Technology
HR Measurement
HR Audits, Standards & Metrics
IMPLEMENT
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
Recruitment
Selection
On-boarding
Employment
Equity
Succession
Planning
Career
Management
Workplace
Learning
Training Needs
Analysis
Learning Design
Facilitation
Learning
Culture
Graduate
Development
Coaching and
Mentoring
Knowledge
Management
Performance
Management
Process
Performance
Appraisals
Performance
Monitoring and
Management
Remuneration
& Reward
Analysis
Remuneration
Planning
Reward
Mechanisms
Remuneration
Management
Wellness
Strategy
Development
Staff Wellness
Management
Grievance
Procedures
Disciplinary
Procedures
Collective
Bargaining
Dispute
Resolution
Diversity
Management
Absenteeism
Management
Leadership
Development
Organisation
Culture
Change
Management
Organisation
Design
Employee
Engagement
Workforce
Planning
Learning&
Development
Performance
Management
Reward
Wellness
Industrial
Relations
Organisational
Development
HR Service Delivery HR Technology
05
HRNationalStandard
	
  	
  	
  	
  
professional@sabpp.co.za (Professional Registration)
sithembele@sabpp.co.za (Professional Services)
kenneth@sabpp.co.za (Stakeholder Relations)
penny@sabpp.co.za (Research)
naren@sabpp.co.za (Learning & Quality)
marius@sabpp.co.za (Strategy inputs)
voice@sabpp.co.za (Social media)
Website: www.sabpp.co.za Blog: hrtoday.me
Office: 8 Sherborne Str, Parktown
Tel: 011 482-8595 Fax: 011 482-4830
Cel: 082 859 3593 (Marius Meyer)
07
How do we partner with you?
TALENT
SOURCE
Brand integrity is of the utmost importance. The clear space guideline allows the b
with other brands but still retain placement and relevance. The clear space must b
of the logo.
CLEAR SPACE GUIDELINE
THE PEOPLE STRATEGISTS
C O N N E C T G R O W T R A N S F O R M
THE PEOPLE STRATEGISTS
C O N N E C T G R O W T R A N S F O R M
PEOPLE
STRATEGIES
05
	
  	
  	
  	
  
Special Offer for Attendees TODAY
20% off Gap-Analysis against
standards (all or components)
Will include the SABPP’s National
Standard
08
We take time to understand your organisational strategy and goals and develop an HR
Strategy that will provide you with the right people, with the right skills at the righ time in
order to achieve your business goals.
We identify key roles in the business and assess the current and future talent needs. We
then develop a Talent strategy with you in order to develop of acquire the talent required.
As people are your most valuable asset, they are also your greatest Risk. We work with key
stakeholders in the business to identify these risks and we develop mitigating strategies in
order to minimise the possible effects of events in the organisation. Examples include
Strike Contingency plans, Scarce Skills Planning, Disaster Recovery Plans etc.
HR Planning
09
HR Implementation & Service Delivery
We offer an agreed number of on-site hours combined with 24 hr telephonic access to our
various HR professionals who have expertise in the areas of:
•  Workforce Planning & Recruitment
•  Learning & Development
•  Performance Management
•  Reward & Remuneration
•  Wellness
•  Industrial Relations
•  Organisational Development
10
HR Review
Our main purpose is to improve the quality of your people practices. For this reason we will
provide monthly and quarterly statistics outlining the following:
•  Absence rates & feedback
•  Revenue per Employee
•  Recruitment time-to-fill
•  Training and Development Hours and Impact
•  Industrial Relations Activity
•  Staff Turnover Analysis
•  Staff Performance Ratings
•  Any other areas identified by the organisation
11
HANDOVER
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
STRATEGICFOCUS	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
DAILY
OPERATIONAL
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
24hr telephonic & email general HR assistance on routine HR issues
Month 1
• Organisational
Analysis
Month 2
• Policies &
Frameworks
Month 3
• ??
Month 4
• ??
Month 5-12
• ??
Strategically hand over key line HR issues to HR
Further Terms
• Possibly retained on key strategic issues
OTHER
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
Recruitment Training Assessments Coaching

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Sabpp national hr standard presentation

  • 1.
  • 2. Competency • Waste Why We Hate HR You're great at administrivia and wasteful. by Keith H. Hammonds IN A KNOWLEDGE economy, compa- nies with the best tal- ent win. And finding, nurturing, and developing that talent should be one of the most important tasks. So, why does human resources (HR) do such a bad job—and how can we fix it? After 20 years of hopeful rhetoric about becoming "strategic partners" with a "seat at the table," most HR profes- sionals still have no seat. They are nei- ther strategic nor leaders. Most HR professionals are per- ceived, at best, as a necessary evil— and at worst, a dark bureaucratic force that blindly enforces nonsensical rules, resists creativity, and impedes constructive change. HR is the func- tion with the greatest potential—the key driver, in theory, of performance— but also consistent underdelivers. ing the reputational and intellectual capital of the company, and HR is uniquely unsuited for that. Here are four reasons why: 1. HR people aren't the sharpest tacks in the box. The best and the brightest don't go into HR. Some enter the field by choice and with the best of inten- tions, but for the wrong reasons. They like working with people and want to be helpful, but they don't know how you get the best and brightest people and raise the value of the firm. The gulf between capabilities and job requirements is widening. Most HR managers lack basic business acumen and can't answer basic questions: Who is your core customer? What chal- lenges do they face? Who is the com- petition? What do they do well? Who the file and say, "I've documented this problem." There's a good reason for this defensive stance, given all the labor regulations, but it's easy to get sucked into that. There's tension creat- ed by HR's role as protector of corpo- rate assets—making sure it doesn't run afoul of the rules. That puts you in the position of saying no a lot, of playing the bad cop. You have to step out of that, see the broad possibilitie.s, and take a more open-minded approach. You need to understand where the exceptions to broad policies can be made. Typically, HR people can't, or won't. Instead, they pursue standard- ization and uniformity, either because one-size-fits-all is about compliance or convenience. But making exceptions should be what HR does, all the time^— because it drives the business. You keep your best people by rewarding their distinctive performance—not by treat- ing them the same as everyone else. 4. The comer o^ce doesn'tget HR (and vice versa^ HR managers rarely have the ear of top management. Some execs don't think HR matters because HR has never proven its business mettle—and vice versa, as there is often a high corre- lation between employee turnover and a lack of connection. The best HR pros don't wait to hear from top manage- ment. They assume responsibility.
  • 3. TALENT SOURCE Brand integrity is of the utmost importance. The clear space guideline allows the b with other brands but still retain placement and relevance. The clear space must b of the logo. CLEAR SPACE GUIDELINE THE PEOPLE STRATEGISTS C O N N E C T G R O W T R A N S F O R M THE PEOPLE STRATEGISTS C O N N E C T G R O W T R A N S F O R M PEOPLE STRATEGIES Demand-based Talent Sourcing Recruitment Outsourcing Talent Management & Succession Planning HR Outsourcing HR Benchmarking SABPP HR Standards Consultation Organisational Development Change Management BPR Brand Promise Delivery Leadership 360- assessment & coaching
  • 5. 04 The SA Board for People Practices is the HR professional and statutory quality assurance body for the HR profession. The Board is an accredited ETQA under the SAQA Act.
  • 6. 04
  • 7. Value Proposition Recognition = Professional Status Resources = Products/Services Research Information • Professional registration • NLRD Upload (SAQA) • RPL • Awards • Advocacy • HR Assessors/Moderators registration • Accreditation of providers • University accreditation • HR Competency Model • HR Standards • Knowledge Centre • Booklets/DVDs • Guides/toolkits • Charts/posters • Fact sheets • One-stop info • Updates (laws, trends) • Ethics help-line • Newsletters • Website • HR Internships/jobs • HR policies • Mentoring • Workshops/seminars • Access to alliances • Event/product discounts • CPD • Students • Research papers • Position papers • Books • Articles • Cases • Benchmarking • Magazines • Labour market info
  • 8. 04
  • 10. 03 What is the National HR Standard?
  • 11. 05 HRNationalStandard The National HR Standards are intended to outline the minimum set of HR practices that any organisation should have in place in order to build an aligned, engaged and productive workforce that will achieve the organisation’s objectives. Companies are encouraged to benchmark themselves around the National Standard and then be formally audited in order to achieve a recognised 3-year status. HR will not be seen as a true profession without standards. The Strategic element of the Standard ensures that HR becomes a true business partner.
  • 13. HRNationalStandard REVIEW                                               IMPLEMENT                                               PREPARE                                               HR Strategy Talent Management People Risk Management Workforce Planning Learning& Development Performance Management Reward Wellness Industrial Relations Organisational Development HR Service Delivery HR Technology HR Measurement HR Audits, Standards & Metrics
  • 14. 05 HRNationalStandard REVIEW                                               IMPLEMENT                                               PREPARE                                               HR Strategy Talent Management People Risk Management Workforce Planning Learning& Development Performance Management Reward Wellness Industrial Relations Organisational Development HR Service Delivery HR Technology HR Measurement HR Audits, Standards & Metrics
  • 15. 05 HRNationalStandard Organisation’s strategic intent Environmental Scan People strategy People strategy Framework of HR policies & programmes HR strategic agenda Allocate roles & responsibilities (line/HR/ support functions) HR strategic agenda HR structure, service model and capability development HR Business Plan
  • 16. 05 HRNationalStandard REVIEW                                               IMPLEMENT                                               PREPARE                                               HR Strategy Talent Management People Risk Management Workforce Planning Learning& Development Performance Management Reward Wellness Industrial Relations Organisational Development HR Service Delivery HR Technology HR Measurement HR Audits, Standards & Metrics
  • 17. 05 HRNationalStandard         The proactive design and implementation of an integrated talent-driven organisational strategy directed to attracting, deploying, developing, retaining and optimising the appropriate talent requirements as identified in the People Strategy.
  • 18. 05 HRNationalStandard TM philosophy, principles & approach Long Term Talent Demand / Supply Forecast Leadership & Key Competencies Framework Talent Needs Analysis Labour Market Analysis Long Term Talent Demand / Supply Forecast Talent review (what have we got & when will talent be ready?) Gap Analysis * Job Profiles, Skills Audits, Development Plans, Succession Plans, Career Pathing, Talent Reviews, Communications Strategy Gap Analysis Talent Management System * Strategic Talent Mngmnt Talent Management Interventions** ** sourcing strategies, on- boarding, accelerated development, links to PM and Reward
  • 19. 05 HRNationalStandard REVIEW                                               IMPLEMENT                                               PREPARE                                               HR Strategy Talent Management People Risk Management Workforce Planning Learning& Development Performance Management Reward Wellness Industrial Relations Organisational Development HR Service Delivery HR Technology HR Measurement HR Audits, Standards & Metrics
  • 20. 05 HRNationalStandard         A systematic approach of identifying and addressing people risks (uncertainties and opportunities) that can either have a positive or negative effect on the realisation of the objectives of an organisation. Examples of people risks: Attrition & cost of retraining; fraud & corruption; strike & business interruption; critical & scarce skills etc.
  • 21. 05 HRNationalStandard Organisation’s risk management structures and processes HR Risk Map Identify and evaluate impact of HR Risks (impact & likelihood) HR Risk Map Assessment of risk tolerance for each HR Risk Register HR Risk Register HR Risk Management Plan HR Practices & programmes to manage risk Monitor & Evaluate
  • 22. 05 HRNationalStandard REVIEW                                               IMPLEMENT                                               PREPARE                                               HR Strategy Talent Management People Risk Management Workforce Planning Learning& Development Performance Management Reward Wellness Industrial Relations Organisational Development HR Service Delivery HR Technology HR Measurement HR Audits, Standards & Metrics
  • 23. 05 HRNationalStandard         The systematic identification and analysis of organisational workforce needs culminating in a workforce plan to ensure sustainable organisational capability in pursuit of the achievement of its strategic and operational objectives. The workforce plan will set out the actions necessary to have the right people in the right place at the right time – assisting the organisation with the planning cycle, budget, pipeline management and cost modeling process.
  • 24. 05 HRNationalStandard Monitor & Evaluate Business Strategy & Plans Future workforce forecasts & costed scenariosInternal & External Trends Present workforceCOMPARE GAP ANALYSIS & PLANS TO CLOSE GAPS Workforce Scheduling Recruitment, Assessment & Selection
  • 25. 05 HRNationalStandard REVIEW                                               IMPLEMENT                                               PREPARE                                               HR Strategy Talent Management People Risk Management Workforce Planning Learning& Development Performance Management Reward Wellness Industrial Relations Organisational Development HR Service Delivery HR Technology HR Measurement HR Audits, Standards & Metrics
  • 26. 05 HRNationalStandard         The practice of providing occupationally directed and other learning activities that enable and enhance the knowledge, practical skills and work place experience and behaviour of individuals and teams based on current and future occupational requirements for optimal organisational performance and sustainability.
  • 27. 05 HRNationalStandard Integrated L&D approach & programmes Monitor & Evaluate Business Strategy & Plans Internal & External Trends Skills Development Legislation Current Competencies Structure & capability of L&D resources Knowledge Management “Skills are not a competitive advantage, retention of skills and the environment in which skills are deployed are the real competitive advantage”
  • 28. 05 HRNationalStandard REVIEW                                               IMPLEMENT                                               PREPARE                                               HR Strategy Talent Management People Risk Management Workforce Planning Learning& Development Performance Management Reward Wellness Industrial Relations Organisational Development HR Service Delivery HR Technology HR Measurement HR Audits, Standards & Metrics
  • 29. 05 HRNationalStandard         A planned process of directing, developing, supporting, aligning and improving individual and team performance in enabling the sustained achievement of organisational objectives.
  • 30. 05 HRNationalStandard Business Strategy & Plans Departmental Performance Expectations Individual Performance Expectations Performance Measurement & Feedback Performance Development To Learning & Development Consistency & Leadership PM Policy & Procedure PM Line Capability Enabler
  • 31. 05 HRNationalStandard REVIEW                                               IMPLEMENT                                               PREPARE                                               HR Strategy Talent Management People Risk Management Workforce Planning Learning& Development Performance Management Reward Wellness Industrial Relations Organisational Development HR Service Delivery HR Technology HR Measurement HR Audits, Standards & Metrics
  • 32. 05 HRNationalStandard         A strategy and system that enables organisations to offer fair and appropriate levels of pay and benefits in recognition for their contribution to the achievement of agreed deliverables in line with organisational objectives and values. Recognition is a related strategy and system that seeks to reward employees for other achievements through mechanisms outside the pay and benefits structure.
  • 33. 05 HRNationalStandard Talent Mngment Strategy Business Objectives & Culture Legal and Governance requiremnts Market trends – sector, national Individual needs and wants Individual needs and wants Reward & Recognition Strategy Reward System Reward & Recognition Strategy RRM Policies & Procedures ** Benchmark ** Correlation & integration with other HR processes e.g. Performance Management
  • 34. 05 HRNationalStandard REVIEW                                               IMPLEMENT                                               PREPARE                                               HR Strategy Talent Management People Risk Management Workforce Planning Learning& Development Performance Management Reward Wellness Industrial Relations Organisational Development HR Service Delivery HR Technology HR Measurement HR Audits, Standards & Metrics
  • 35. 05 HRNationalStandard         A strategy to ensure that a safe and healthy work and social environment is created and maintained, together with individual wellness commitment that enables employees to perform optimally while meeting all health and safety legislative requirements and other relevant wellness good practices in support of the achievement of organisational objectives.
  • 36. 05 HRNationalStandard Employee Self- responsibility Employee Awarenesss Communication & Traning EMPLOYEES ORGANISATION ** Correlation & integration with other HR processes e.g. Performance Management, Industrial Relations Wellness Strategy Legal and governance requirements Cost Mngmnt Wellness Assessment – Risk & Current Reality Employee Consultation Wellness Policies & Procedures **
  • 37. 05 HRNationalStandard REVIEW                                               IMPLEMENT                                               PREPARE                                               HR Strategy Talent Management People Risk Management Workforce Planning Learning& Development Performance Management Reward Wellness Industrial Relations Organisational Development HR Service Delivery HR Technology HR Measurement HR Audits, Standards & Metrics
  • 38. 05 HRNationalStandard         The management of individual and collective relationships in an organisation through the implementation of good practices that enable the achievement of organisational objectives compliant with the legislative framework and appropriate to socio- economic conditions
  • 39. 05 HRNationalStandard Legal Requirements & agreements Workforce characteristics Socio/ economic/ political trends ER Philosophy ERM Strategy ERM Strategy ERM Policies & Procedures ** ER resources & structure Communication and Training Leadership behaviour – build trust and respect ** Correlation & integration with other HR processes e.g. Performance Management, Industrial Relations
  • 40. 05 HRNationalStandard REVIEW                                               IMPLEMENT                                               PREPARE                                               HR Strategy Talent Management People Risk Management Workforce Planning Learning& Development Performance Management Reward Wellness Industrial Relations Organisational Development HR Service Delivery HR Technology HR Measurement HR Audits, Standards & Metrics
  • 41. 05 HRNationalStandard         A planned systemic change process to continually improve an organisation’s effectiveness and efficiency by utilising diagnostic data, and designing and implementing appropriate solutions and interventions to measurably enable the organisation to optimise its purpose and strategy.
  • 42. 05 HRNationalStandard ELEMENTS TO BE LINKED & OPTIMISED Diagnose Define intended outcomes, design interventions Organisational Purpose Prioritise & Engage OD Activities Organisational Design Employee’s capability to work together ENABLERS Other HR Processes e.g. L&D Consultation with appropriate stakeholders Employee Communication
  • 43. 05 HRNationalStandard REVIEW                                               IMPLEMENT                                               PREPARE                                               HR Strategy Talent Management People Risk Management Workforce Planning Learning& Development Performance Management Reward Wellness Industrial Relations Organisational Development HR Service Delivery HR Technology HR Measurement HR Audits, Standards & Metrics
  • 44. 05 HRNationalStandard         The influencing and partnering approach in the provision of HR services meeting the needs of the organisation and its employees which enables delivery of organisational goals and targets. HR Strategy drives Policies, Procedures, Codes and a clear SLA with business. It’s about ensuring that HR’s work is delivered efficiently and at a pace that the BUSINESS needs.
  • 45. 05 HRNationalStandard REVIEW                                               IMPLEMENT                                               PREPARE                                               HR Strategy Talent Management People Risk Management Workforce Planning Learning& Development Performance Management Reward Wellness Industrial Relations Organisational Development HR Service Delivery HR Technology HR Measurement HR Audits, Standards & Metrics
  • 46. 05 HRNationalStandard         The effective utilisation of technological applications and platforms that make information both accessible and accurate, providing HR and line management with the knowledge and intelligence required for more effective decision-making, to align all employees towards the implementation of the organisation’s strategy.
  • 47. 05 HRNationalStandard REVIEW                                               IMPLEMENT                                               PREPARE                                               HR Strategy Talent Management People Risk Management Workforce Planning Learning& Development Performance Management Reward Wellness Industrial Relations Organisational Development HR Service Delivery HR Technology HR Measurement HR Audits, Standards & Metrics
  • 48. 05 HRNationalStandard         A continuous process of gathering, analysing, interpreting, evaluating and presenting quantitative and qualitative data to measure, align and benchmark the impact of HR practices on organisational objectives, including facilitating internal and external auditing of HR policies, processes, practices and outcomes. Monitoring each element of the Standard to determine if the business objectives are being met.
  • 49. 05 HRNationalStandard REVIEW                                               IMPLEMENT                                               PREPARE                                               HR Strategy Talent Management People Risk Management Workforce Planning Learning& Development Performance Management Reward Wellness Industrial Relations Organisational Development HR Service Delivery HR Technology HR Measurement HR Audits, Standards & Metrics
  • 50. IMPLEMENT                                                                             Recruitment Selection On-boarding Employment Equity Succession Planning Career Management Workplace Learning Training Needs Analysis Learning Design Facilitation Learning Culture Graduate Development Coaching and Mentoring Knowledge Management Performance Management Process Performance Appraisals Performance Monitoring and Management Remuneration & Reward Analysis Remuneration Planning Reward Mechanisms Remuneration Management Wellness Strategy Development Staff Wellness Management Grievance Procedures Disciplinary Procedures Collective Bargaining Dispute Resolution Diversity Management Absenteeism Management Leadership Development Organisation Culture Change Management Organisation Design Employee Engagement Workforce Planning Learning& Development Performance Management Reward Wellness Industrial Relations Organisational Development HR Service Delivery HR Technology
  • 51. 05 HRNationalStandard         professional@sabpp.co.za (Professional Registration) sithembele@sabpp.co.za (Professional Services) kenneth@sabpp.co.za (Stakeholder Relations) penny@sabpp.co.za (Research) naren@sabpp.co.za (Learning & Quality) marius@sabpp.co.za (Strategy inputs) voice@sabpp.co.za (Social media) Website: www.sabpp.co.za Blog: hrtoday.me Office: 8 Sherborne Str, Parktown Tel: 011 482-8595 Fax: 011 482-4830 Cel: 082 859 3593 (Marius Meyer)
  • 52. 07 How do we partner with you?
  • 53. TALENT SOURCE Brand integrity is of the utmost importance. The clear space guideline allows the b with other brands but still retain placement and relevance. The clear space must b of the logo. CLEAR SPACE GUIDELINE THE PEOPLE STRATEGISTS C O N N E C T G R O W T R A N S F O R M THE PEOPLE STRATEGISTS C O N N E C T G R O W T R A N S F O R M PEOPLE STRATEGIES
  • 54. 05         Special Offer for Attendees TODAY 20% off Gap-Analysis against standards (all or components) Will include the SABPP’s National Standard
  • 55.
  • 56. 08 We take time to understand your organisational strategy and goals and develop an HR Strategy that will provide you with the right people, with the right skills at the righ time in order to achieve your business goals. We identify key roles in the business and assess the current and future talent needs. We then develop a Talent strategy with you in order to develop of acquire the talent required. As people are your most valuable asset, they are also your greatest Risk. We work with key stakeholders in the business to identify these risks and we develop mitigating strategies in order to minimise the possible effects of events in the organisation. Examples include Strike Contingency plans, Scarce Skills Planning, Disaster Recovery Plans etc. HR Planning
  • 57. 09 HR Implementation & Service Delivery We offer an agreed number of on-site hours combined with 24 hr telephonic access to our various HR professionals who have expertise in the areas of: •  Workforce Planning & Recruitment •  Learning & Development •  Performance Management •  Reward & Remuneration •  Wellness •  Industrial Relations •  Organisational Development
  • 58. 10 HR Review Our main purpose is to improve the quality of your people practices. For this reason we will provide monthly and quarterly statistics outlining the following: •  Absence rates & feedback •  Revenue per Employee •  Recruitment time-to-fill •  Training and Development Hours and Impact •  Industrial Relations Activity •  Staff Turnover Analysis •  Staff Performance Ratings •  Any other areas identified by the organisation
  • 59. 11 HANDOVER                                                       STRATEGICFOCUS                                                         DAILY OPERATIONAL                                                     24hr telephonic & email general HR assistance on routine HR issues Month 1 • Organisational Analysis Month 2 • Policies & Frameworks Month 3 • ?? Month 4 • ?? Month 5-12 • ?? Strategically hand over key line HR issues to HR Further Terms • Possibly retained on key strategic issues OTHER                                                       Recruitment Training Assessments Coaching