Curious about our experiences with organisation design and how we prototype our organisation?

1. HOW TO PROTOTYPE YOUR
ORGANISATION?
JO MARTENS - NASCOM

2. I AM
JO MARTENS
AND I’M WORKING AT NASCOM HI!

3. We are service
designers
We conceptualise, develop and
manage digital platforms and services

4. You want to go from A to B
?
A B

5. You want to go from A to B
A B
A developer
builds you a car

6. You want to go from A to B
A B
An agency builds
you a pretty car

7. You want to go from A to B
A service
designer guides
you along the
way from A to B
?
B
A
… and beyond Z

9. WHY PROTOTYPE OUR
ORGANISATION?

10. It’s a VUCA world

11. It’s a mental world

12. Mental models are essential tools,
allowing us to navigate through life

13. IMAGINE A MAP OF THE WORLD
5 seconds

17. How you interact with a technology
organisation, is a function
of your mental model
of that technology organisation

18. “SHAKE IT LIKE A
POLAROID PICTURE”
WRONG MENTAL
MODELS CAUSING
TROUBLE…

19. TRAPPED IN A MENTAL MODEL

20. HOW TO PROTOTYPE?
CREATE CULTURE
CREATE EXPERIMENTS
CREATE HABITS

21. CREATE CULTURE

22. Culture is doing little big things,
over and over again

23. PRESENTS

24. At nascom, we are culture pushers
Tools
Methods
Culture
Tools and methods don’t solve problems.

25. help you do what you do
dictate how you do things
who you are
why you do what you do
Why?
Tools
Methods
Culture

26. help you do more,
scale up
help you do things right,
govern
pushes everyone to make
the right choices
Why?
Tools
Methods
Culture

27. The Ikea-effect: when labour
leads to love
“The Ikea effect: http://en.wikipedia.org/wiki/IKEA_effect”
“ When labour leads to love: http://www.nascom.be/blog/when-labour-leads-love-nascom-club-house”

28. PRESENTS

29. The analogue-effect: when linear
leads to attention

30. PRESENTS

31. You hire attitudes, not skills

32. Flourishing talent

33. PRESENTS

34. The tale of the fox and the
hedgehog
“http://www.nascom.be/blog/hand-heart-and-mind-craftsman”

35. PRESENTS

36. The practical wisdom of the
professional

37. CREATE EXPERIMENTS

38. PRESENTS

39. PRESENTS

40. PRESENTS

42. PRESENTS

43. PRESENTS

44. PRESENTS

47. PRESENTS

48. PRESENTS

49. CREATE HABITS

50. PRESENTS

52. THANKS!
C-MINE 1 BUS 13
Evence Coppéelaan 91
3600 Genk
Belgium
Phone +32 89 20 15 00
Fax +32 89 20 15 01
Info@nascom.be