A presentation by Dr. Arvind Madan for eHealth Week 2016.

1. The Role of Technology in
Transforming Primary Care
Dr Arvind Madan
Director of Primary Care, NHS England

2. Key Challenges
Primary Care
An ageing population
Increasingly complex
patient diagnoses
Slower that required
growth in number of
healthcare professionals
Variations in outcomes
Changing user
expectations

3. The Story so Far
49 percent of patients go online
for health information
1 in 20 of 1.2 trillion Google
searches are health-related
The NHS Choice website
receives 50 million visits a month

4. Key Policy Drivers

5. What could Digital Transformation
mean to GP Practices?
120
80
4 percent of patients could have
avoided contact with the practice
if self-care support had been
available
6 percent of appointments could
have been dealt with by practice
staff other than the GP

6. Current GP Services Offered Online
Online Appointment Booking
98.7 percent of practices offer
the option to book
appointments online.
8.4 million patients have
signed up to online
appointment booking.
12 percent of all appointments
are available online.
Online Repeat Prescriptions
97.4 percent of practices offer repeat
prescriptions online
8.2 million patients signed up to the
service
4 percent of all repeat prescriptions
requested online
Online Access to Records
92 percent of practices offer
patients online access to their
Detailed Care Record

7. Digital Basics for GP Practices
Access to patient data at the point of care
Interoperability to allow data sharing between health and care professionals
Patient empowerment through the use of endorsed apps and other digital tools

8. The Vision for Primary Care
Enable patients through signposting and remote management to help them prevent
ill-health through self care
Increased practice efficiencies through a wide choice of innovative technology that
supports new ways of working
Access to data and tools that enable providers to evaluate, measure and improve
episodes of care and services
Support and guidance for professionals to help them make best use of technology
and connect with each other

9. Better use of technology
for practices
• Increase in revenue funding to Clinical Commissioning Groups
(CCGs)
• Data Quality Training
• Information Governance and cyber security
• Increased uptake of Patients Online
• Increasing online self-care and tackling digital exclusion
• Development of 111 Online
• Wi-Fi in GP practices for staff and patients
• Mobile access to records
• Apps library on nhs.uk to support clinicians and patients
• Telephone and e-consultation tools
• Remote care of long-term conditions and Telehealth
• Paperless 2020, for example through EPR, EPS, GP2GP, e-
discharges
• Summary Care Record and record sharing across
practices and services
• Advice and guidance support services
• Improved data extraction and payment system
• Digital Maturity Index and buying framework for CCGs

10. Digital Primary Care Supporting
General Practice – The Vision
I can signpost and remotely manage
my patients and help them prevent
ill-health through self-care
Enabling you to offer digital services
to your patients which allow them to
take ownership of their own care
Enable patients with long-term
conditions to be remotely managed
through sharing of personal health
care data
Technology that builds confidence
to support empowering your
patients to take advantage of the
digital tools and apps on offer and
signpost to the right services
I can work efficiently and make
sure my patients are seen by the
right professional
Supporting new ways of working
through online access to professionals
and reducing bureaucracy through
linking digital workflow and task
management
Making real-time digital records
available inside and outside the
practice
Educating and supporting you to
make the best use of technology
Seamlessly linking health
professionals and digital records
I can evaluate the quality of
service that I provide to my
patients
Providing access to the
right data and tools to
enable you to capacity
plan and measure the
service demands based
on patient need
Analyse data and
intelligence to allow you
to make service
improvements and
modifications
I can access support
to improve my digital
skills and services
Support services
available to
accelerate and adopt
new ways of working
Online clinical
communication
network available to
provide practical
advice and guidance
Simple payment
systems