Transition SAP Payroll to Cloud with NGA Cloudify

Copyright NGA Human Resources. All rights reserved.
Deep Dive. How to Transition SAP
Payroll to HR Cloud
1

Copyright NGA Human Resources. All rights reserved. 2
NGA Cloudify Payroll
Taking advantage of NGA’s IP including standardization and integration capabilities
• NGA offers Cloudify Payroll for SAP HCM onPremise system landscapes.
• NGA’s Cloudify Payroll is a standardized lift & shift approach from a SAP OnPremise payroll solution
to the NGA Cloud, which extends the payroll solution with SAP SuccessFactors Employee Central.

Cloudify Payroll, Designed to Run Simple
• Proper legal risk protections
• Matrix of roles/responsibilities within Statement of Work
• Defined transition schedule with acceptance criteria
• Established governance and service levels
• Standard baseline pricing tied to scope and assumptions
• Comparable against interface counts, reports and support hours
• Fixed terms to be agreed upon; tied to performance
Standard Contractual Agreement
Straightforward Pricing
Simple Terms

NGA Cloudify Payroll
From a solution perspective the following components are identified with the objective of having a reliable,
integrated, cost-effective payroll in the Cloud, under a single proven end-to-end provider.
1. Due Diligence: fit gap process based on standardized templates
2. Payroll Lift & Shift to Cloud: Customer SAP ERP HCM Hosting migration to NGA Cloud
3. SuccessFactors EC Core HR
• Employee Central Implementation (Rapid Deployment)
• Integration between SAP PY and SF EC Core HR
4. End to end Application Management Services: Cloudify payroll offering ensures end to end
maintenance of the entire solution by provisioning ongoing Application Management Services
covering:
• Cloud Hosting and SAP Basis
• SAP Payroll
• SuccessFactors EC
• Integration
(*) Language coverage
• Application Management Services teams provide support worldwide in English as standard.
• Additional languages are optionally available at additional cost; on an ad hoc basis can also be bundled with other BPO
services.
4

NGA Cloudify Payroll Deliverables - Due Diligence
Description
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Lift & Shift SAP ERP Payroll to Cloud
• Prepare:
As result of the Due Diligence, NGA together with the customer will choose the migration
approach and plan the required actions. This will take into considerations the complexities of the
as-is and to be landscape transformation and interfaces requirements.
• Design:
NGA will design standard target platform including system specific requirements.
• Build:
NGA will build the Cloud based dedicated system landscape based in the copy of the existing on
promise systems. NGA will implement during this phase all the changes in the systems and
applications that were identified during the design phase.
• Verify and Deploy:
NGA together with the customer will go through testing scenarios to verify that the migrated
systems fulfill the requirements and can operate according to the expectations.
• Operate:
As final step during the cutover process, the new Production system goes live and the Onpremise
system is switched off.
Design Build Verify & Deploy OperatePrepare

The Lift & Shift is the transition process in which the SAP ERP PY system is migrated from the OnPremise
to the NGA Cloud.
NGA will build the customer dedicated SAP ERP landscape (Dev, Test and Prod) based in a copy of the
existing SAP ERP systems using SAP standard and supported copy procedures.
The right system copy method is chosen in case by case basis. NGA can optionally combine the
migration with database upgrades when required.
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Lift & Shift SAP ERP Payroll to Cloud
NGA migration approach has the aim to make the process transparent and seamless to the customer.
However NGA will require obviously collaboration from the customer technical teams in some of the steps
of the process.
OS/DB
Migration
SAP Application
Database
Operating
System
SAP Application
Database (new)
Operating
System (new)

NGA Cloud Hosting Services
• NGA understands the core value of its Cloud Hosting Services as a simple and customer friendly
HR hosting solution, allowing customers to easy leverage their environments to the next level,
adding peace of mind and allowing them to focus on HR results, while technical capabilities are
guaranteed by NGA.
• NGA will transition the OnPremise SAP HCM systems to the NGA Cloud and provision NGA Cloud
Hosting services, including:
− SAP Certified IT Infrastructure and SAP Application Hosting
− World class data center facilities
− Market-leading private Cloud infrastructure solutions
− Flexible capacity and dynamic platform.
− Integrated backups and seamless data replication between production and DR site
− Platform operations and technical infrastructure management
− Proactive maintenance
− Technical request support services
− System change management
− Software maintenance
− Application and performance monitoring
− Security management
− Availability SLA based in 24x7 operating hours
− Disaster Recovery plan for Production including yearly DR test

Cloud Hosting Services - Standard System
We define a standard SAP ECC landscape for the Cloudify service:
• 3 system landscape Dev, Test & Prod
• Only PA/PY/TM
• No Internet accesible Web scenarios (available as option)
○ e.g. ESS/MSS
• Supported interfaces
○ SAP Standard (ALE/RFC)
○ File transfer with FTPS
SAP SLA offering:
The support stack is defined as:
• Datacenter: Infrastructure, Hosting, Systems, DBA,
some SAP Basis activities
• NGA: SAP HR (AMS) , integration and some SAP
Basis activities

• NGA information security policy is aligned to the ISO 27001 Information Security Standard.
• Certifications:
ISO 27001
BS25999/ISO22301
SAFE HARBOR FRAMEWORK
ITIL
SOC1 / SOX
• Data Privacy and Compliance
NGA follows all data protection laws in all the
countries in which we operate but adhere to the
UK Data Protection Act 1998 and to the
European Union directive 95/46/EC
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NGA Security Policies

NGA Cloudify to HANA
With Cloudify you can optionally choose to move your PY system to HANA DB (Suite on HANA)
and take advantage of new features enabled for SAP PY on the in memory platform.
Allows Real - Time HR Analytics & SAP Payroll Control Center Add-on
NGA will handle seamlessly for you the burden of the move to HANA.
HANA

SuccessFactors EC Core HR
• The Cloudify standard process includes Employee Central Rapid Deployment
Solution, which deploys an EC basic template in a very short time, 12 weeks, with an
accelerated methodology.
• NGA proposes this approach as a basic, normally sufficient first step into
SuccessFactors EC setup, obviously in a complex scenario, with long term planning,
non-standard integration, or multiple modules, a longer project approach should be
evaluated, offering the full benefits of traditional implementations. NGA can cover as
well any highly complex SuccessFactors implementations.
• SuccessFactors Employee Central usage requires a license from SAP.
Whether customer has already a license or not, NGA has preferred sales agreements
for SuccessFactors under SAP partner license sales strategy.
• NGA SuccessFactors Application Management Services do not change based on
SAP Support underneath. NGA Successfactors Admins take responsibility of dealing
with SAP support within the service scope.

SuccessFactors - EC Rapid Deployment Solution
• The Employee Central Rapid Deployment Solution has a fixed scope and serves as a
fast, and in most cases, cost effective implementation, alternative for many customers in
contrast to our traditional custom implementations (based on SAP Launch
Methodology).
• Description:
− Kickoff
− Assessment
− Assessment Results Alignment
− System Administrator and Setup Training
− Best Practice Configuration
− Configuration Refinement
and System Setup
− End User Train-the-Trainer
− Testing and Validation
− PROD Setup
− Go-Live Checklist
− AMS Transition

SAP Payroll & SuccessFactors AMS
Cloudify Payroll Services Fixed Price / Contract
Application Maintenance
• Corrective, Adaptive & Preventive
• All Configuration; Provisioning, XML,
Advanced Reporting Tools, Boomi, HCI
• ITIL Processes Framework
User Support
• Technical & operational support
• Navigation support
Processing Support
• Support and management of automated
processes
• Execution of agreed mass data updates
• Execution of agreed routine reports
Integration and Performance Monitor
• Monitoring and troubleshooting data
mapping and 3rd party integration issues
• Web performance monitoring and
reporting
Release Management
• Management, implementation and testing
of new releases and enhancements.
• Refresh management
• Yearly Road Map plan
Configuration Changes
• Minor changes included (less 4 hours)
• Catalogue of Change Requests
• Ad-hoc Change Requests
Security Management
• Management of application security
• Role Based Permissions
Business Continuity Management
• Continuity planning and disaster recovery
support in line with approved plans.
Documentation Maintenance
• Technical & configuration document
updates

Project Plan and Timelines
• Overall the entire process takes 16 tight weeks of full time work, to cover standard scope.
Any delay or scope deviation would imply either increased timelines or cost.
• Due diligence not included in this plan
Payroll to Cloud Migration (16 weeks)
SuccessFactors EC Setup (12 weeks)
AMS Payroll & SF EC (8 weeks)
• Preparation and
Analysis
• Dry run copy (Test)
• Production Migration
• Test Migration
• Development
Migration
• Documentation
• Go-live
• Preparation
• Best Practice
Configuration
• Refinement
• Final Configuration
• Go-live
• AMS Standard
Transition
• Deliverables Sign-off
• Go-live

AMS Service Transition Description
To transition services is an important process involving many teams.
Within NGA, you gain the benefit of our qualified transition professionals, their dedication
and experience in providing fully scalable project management and application management
capabilities.
• Transition to NGA takes place ensuring risk is managed and minimized
• Productivity is increased as clear roles, responsibilities and deliverables are available
• Single point of contact providing a comprehensive communication approach and timelines
Governance
Setup
NGA
Transition
Methodology
AMS Go-live

Governance Model - Roles - IMPORTANT UPDATE
• Provides a Single Point of contact for
the client
• Follows up on ticket pool for a client
and ensures tickets are properly
completed in terms of quality within
SLA
• Assign ticket to the correct agent
(2nd or 3rd level support)
• Participates in service delivery
meetings with SMEs
Single Point of Contact (SPOC)
• Incident Management: responsible for
assessing ticket ownership and follows
up on actions
• Change Management: Responsible for
the execution of the change
management process.
• Release management: coordination
and validation
• Reporting, SLA monitoring, compliance
IT Client Service Owner (ITCSO)
• Ensure the operations for the client are
consistently delivered across delivery
teams
• Support delivery teams in any issues.
Coordinate changes with a global
impact
• Act as escalation point for client
• Participates in annual, quarterly,
monthly and weekly governance
meetings
IT Client Account Manager (ITCAM)
Previously Case Controller SFSF SPOC ROLE

NGA Transition Methodology
Transition Planning Knowledge Transfer Shadow Support
Reverse Shadow Support Calibration Steady State
• Transition team assigned
• Detailed transition work plan
approved
• Transition resource plan created
• Knowledge transfer approach
finalized
• Documentation available
• Induction to Client
• Connectivity and system access
ready
• System and process documentation
review
• Knowledge transfer sessions
completed and processes
documented
• Release and Transport
management aligned
• Governance and Service
management framework aligned
• Operational Metrics/SLA
Management in place
• Stabilization plan created
• Client processing tickets/executing
service activities as usual
• NGA shadows way of working
• Questions can be asked
• Further amending documentation
• Further internal training sessions
• Business as usual• NGA fully responsible for service
delivery
• Closing steering committee
• Implementing operational service
delivery meetings
• Further tuning of service delivery
reporting
• Stabilization plans implemented
• NGA providing the services
• Client still available for questions
and Q&A
• Further amending documentation
• Further internal training sessions
• Service review meetings
• Measurement and reporting of
performance
HYPERCARE PERIOD

Global Service Delivery Network
Buenos Aires [S]
St. John’s [L]
Jacksonville [P]
Dalian [S]
Granada [S] Hyderabad [S]
Kochi [S]
Manila [S]
Birmingham [P]
NGA has 30+
service delivery
points, including
7 Strategic Service
Delivery Centers,
enabling HR &
Payroll services in
145 countries,
supporting
more than 25
spoken languages
and any currency.
Sydney [P]
Katowice [S]
Kuala Lumpur [L]
local NGA office | [S] Strategic Delivery Center | [P] Premium Delivery Center | [L] Local Delivery Points
Sao Paulo [L]
50+ offices 7 strategic centers 3 premium centers 30+ delivery points

• Due to the nature of the Cloudify offering, the cost model has to be developed for
each customer based on the assumptions described below. and certified integrations
with SAP and SuccessFactors
• NGA Cloudify Payroll cost depends on a number of assumptions:
− # employees (PY and SF)
− Countries
− Contract Labor Agreements
− Legal Entities
− Integration and Interfaces
− NGA Cloud Hosting size
− Service Delivery & Locations
− Additional adhoc Services
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Cost Model
Employees
(Payroll and
SuccessFactors
Contract
Labor
Agreements
Countries
Legal
Entitles
NGA Cloud
Hosting SiteIntegration
and
InterfacesAdditional
adhoc
Services
Services and
Delivery
locations

What Makes NGA’s Cloudify Payroll Offering
Different?
• Leverages your current onPrem payroll to make the most of the cloud
• Remain current throughout your payroll cycles: upgrades and maintenance
• Guaranteed Compliance
• Service Level Agreements to ensure quality and accuracy
• Global and Local Based expert support
• Support for Integrated Global Payroll
• Best practice driven operations
• 40 years of experience implementing, maintaining and supporting SAP and SuccessFactors
install base
• Proven and certified integrations with SAP and SuccessFactors

5 Reasons to Cloudify Your SAP Payroll

Analyst Recognition
NGA leads in SuccessFactors Services according to HfS Research for
SuccessFactors Innovation and End-to-End Delivery Capabilities
HfS Blueprint Reports 2016 – SuccessFactors Services
Download the free report:
http://resources.ngahr.com/successfactors-services-hfs-blueprint-report

NGA By The Numbers
SAP BPO
partner since
1994
SuccessFactors
BPO partner since
2012
Certified Cloud
Consultants
175+
Successful Cloud
Implementations
300+
Proven track
record in
49countries
30%
cost reduction witnessed
by our customers through
our application
maintenance services
Over 150 HR BPO customers
800+Application Maintenance
experts worldwide
115,000+
tickets managed every year
300+Application Maintenance
customers across the globe
35
Offices in
40+years of
experience in HR
30+
1,500,000
+
employees served
countries
languages
spoken in
our HR
service
delivery
centers
9
HR platforms
on which NGA
can deliver
HR services
100+
Hosting
SAP HCM
platforms
30+
Service
delivery
points,
7
including
Strategic Service
Delivery Centers
6m+employees served on NGA-
installed HR systems
Working with
1,000+HR system implementations
1 out of 5of Fortune 500 companies
523m £835m $ FY2013 revenue
145+
Providing HR &
Payroll services in
countries

NGA Resources Center
Are you looking for more information?
5 Reasons to Cloudify Your SAP
Payroll.
Watch the recording of this webinar
at resources.ngahr.com
Maximize Your Strategic Cloud HR
Investment After Implementation.
Watch the recording of this
webinar at resources.ngahr.com
Watch our recording of our webinar: ‘Deep Dive. How to Transition SAP Payroll to HR Cloud’
resources.ngahr.com

Contact Us
More questions? Contact us.
Raul Camacho Martin – Director SuccessFactors Application Services, NGA Human Resources
Contact me: raul.camacho@ngahr.com
Aitor Vinos – VP IT Client Service Management, NGA Human Resources
Contact me: aitor.vinos@ngahr.com

Thank You
27

Transition SAP Payroll to Cloud with NGA Cloudify

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Transition SAP Payroll to Cloud with NGA Cloudify