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StrategyGeneration
ITFinancialManagement
ServicePortfolioManagement
DemandManagement
ServiceCatalogueManagement
ServiceLevelManagement
AvailabilityManagement
CapacityManagement
ITServiceContinuityManagement
InformationSecurityManagement
SupplierManagement
TransitionPlanning&Support
ChangeManagement
ServiceAsset&ConfigurationManagement
Release&DeploymentManagement
ServiceValidation&Testing
Evaluation
KnowledgeManagement
IncidentManagement
EventManagement
RequestFulfilment
ProblemManagement
AccessManagement
ServiceReporting
ServiceMeasurement&Control
ReturnonInvestmentonCSI
PO Plan & Organise
PO1 Define a Strategic IT Plan x x
PO2 Define the Information Architecture x x x x x
PO3 Determine Technological Direction x x x x
PO4 Define the IT Processes, Organisation and Relationships x x x x x x x x x x x x x
PO5 Manage the IT Investment x x x
PO6 Communicate Management Aims and Direction x x x x x
PO7 Manage IT Human Resources x
PO8 Manage Quality x x x x x x x x x x x x x x x x x x x x x x
PO9 Assess and Manage IT Risks x x x x x x x x x x x x x x x
PO10 Manage Projects x x x x x
AI Acquire & Implement
AI1 Identify Automated Solutions x x x x
AI2 Acquire and Maintain Application Software x x
AI3 Acquire and Maintain Technology Infrastructure x x x x
AI4 Enable Operation and Use x x x x x
AI5 Procure IT Resources x x
AI6 Manage Changes x x x
AI7 Install and Accredit Solutions and Changes x x x x
DS Deliver & Support
DS1 Define and Manage Service Levels x x x
DS2 Manage Third-Party Services x x
DS3 Manage Performance and Capacity x x
DS4 Ensure Continuous Service x
DS5 Ensure Systems Security x
DS6 Identify and Allocate Costs x
DS7 Educate and Train Users x x
DS8 Manage Service Desk and Incidents x x
DS9 Manage the Configuration x
DS10 Manage Problems x
DS11 Manage Data x
DS12 Manage Physical Environment x x x
DS13 Manage Operations x x x x
ME Monitor and Evaluate
ME1 Monitor and Evaluate IT Performance x x x x x x x x x x x x
ME2 Monitor and Evaluate Internal Control x x x x x x x x
ME3 Ensure Regulatory Compliance x x x x x x
ME4 Provide IT Governance x x x x x x x x x x x x
COBIT 4th & ITIL v3 Mapping Service
Operation
Continual
Service
Improvement
Service
Design
Service
Transition
Service
Strategy
1

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