Curriculum Vitae - Morne Kleinhans - 201608

CURRICULUM VITAE
Morne Kleinhans

CURRICULUM VITAE
Morne Kleinhans
Confidential P a g e | 2
1 CAREER SUMMARY
A distinguished senior-level Information Management and Business visionary with 20 years executive and
hands-on experience of organising, maintaining, developing and implementing business models, requisite
organisational structures, information systems and infrastructure, enabling organisations to stay
competitive, mentoring
staff and employees,
accountable for security
operations, and advising
management on the
possible implications of
changes in technology, in
addition to extensive
customer service
experience in fast-paced,
high tech and critical
environments.
Excel at strategy &
business planning,
organisational
development, building
high-performance teams,
program management,
and implementing best
practice methodologies
and continuous
improvement programs,
with specialist in-depth
knowledge and
experience in the Natural
Resources, and Oil & Gas
and Financial Services
industries in Australia,
Africa and Asia.
Extensive experience in Program Management, Project Management and Project Engineering. Solid
background in directing programs to implement enterprise projects. Proven ability to bridge technology
and business goals to provide productive value-adding solutions. Demonstrated success leading and
mentoring cross-functional teams in multi-facility environments in order to maximise level of productivity.
Experienced interfacing with key business units, excellent communicator, with emphasis on building
strong customer relationships, capable of making professional presentations.
As a technology consulting professional responsible for delivering technology innovation and providing the
backbone of systems integration for business, with focus on the management of information as a
strategic corporate asset, including the strategy, governance, access, data architecture and storage of
information.
As a business intelligence consultant, focusing on collecting and analysing internal and external data to
generate knowledge and value for the organization, with skills in developing business analytics and
management insight solutions using source production systems, data warehouses and data mining tools,
and includes business process decision support at the strategic, tactical, and operational levels.
A business process improvement specialist providing advice and support to managers on business
improvements including best practice methodologies, analysis, consultation across the operations,
recommendations for greater effectiveness and efficiency including cost savings, and guidance on internal
policies and processes for the implementation of initiatives.
Flexible and versatile – able to maintain a sense of humour under pressure. Poised and competent with
demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven and high-criticality
environments. Excellent team-building skills.

CURRICULUM VITAE
Morne Kleinhans
2 SKILLS SUMMARY
 Strategic & Business Planning
 Organizational Development
 Project Management
 Program Management
 Project Engineering
 Six Sigma – Greenbelt
 Process Improvement
 Business Process Design
 ITIL
 Data Centre Management
 Retail Automation
 Disaster Recovery
 Software Development
 Analytical & Conceptual
 Operating Models
 Engagement Models
 Strategy Development
 Business Intelligence
 Enterprise Planning
 Quality Assurance
 Policies & Procedures
 Problem Solving
 Time Management
 Data Analysis & Tools
 Prioritisation
 Financial Management
 Facilitation Skills
 Planning & Executing
 Budget Development & Management
 Contract Negotiations & Management
 Instrumentation and MES
 Production Information Systems
 CAPEX control
 Operational Management
 Organizational Skills
 Negotiation Skills
 Conflict Resolution
 Influencing Skills
 Team Building
 Client Relationships
 Professional Presentations
 Safety Focused
3 ACCREDITATIONS
 Certified SAP Consultant (FI/CO)
 Microsoft Certified Professional
 Six Sigma – Green Belt
 Project Manager (PMBOK)
 GE Fanuc Plant Automation
 ICAM Investigator
4 INDUSTRY EXPOSURE
 Mining
 Oil & Fuel (Corporate & Retail)
 Truck Body Building
 Engineering & Exploration
 Packaging
 Brewery
 Tourism
 Electricity Metering
 Medical Aid
 Distribution
 Milling
 Investment Bank
 National Lottery
 Multimedia
 Insurance Underwriting
 Insurance Brokering
 Mobile Communications
 Cultural Festivals
 Chemical Distribution
 Electronics
 Apparel Manufacturing
 Government
 Crushers
 Waste Removal
 Security
 Rugby Union
 Bottling
 Private Investigations
 ISP
 Printing
 Vehicle Dismantling
 Dairy
 United Nations

CURRICULUM VITAE
Morne Kleinhans
5 MOST RECENT CONTRACTOR PROJECTS
2013 ERP Implementation
Major Coal Group
Subject Matter Expert – Finance, HR, Marketing & Logistics
South Africa
2013 MRM Value Chain Information Flow Brown Paper
Copper Mine
Africa
2013 Information & Technology Strategy
Copper Mine
5 Year strategy formulation for incorporating business & process systems
into a single Centre of Excellence.
Africa
2013 Mining Information System Implementation
Copper Mine
Business Needs Analysis
Africa

CURRICULUM VITAE
Morne Kleinhans
6 PROFESSIONAL EXPERIENCE
Management
 Development and maintenance of the IT strategic plan.
 Ensuring IT strategic plans are aligned with the business strategy & organizational growth
targets.
 Direct IT strategy to balance investments between systems that support current operations and
systems that transform operations, and enable business to grow and compete.
 Ensure that IT performance supports the planned strategy.
 Focus IT resource decisions on specific objectives such as entry into new markets, enhanced
competitive position, revenue growth or improved customer satisfaction.
 Develop operational plans that flow logically from the strategic plan.
 Contingency planning.
 Ensure the IT department is delivering on time, within budget, and to specification.
 Approve vendors used by the organisation and monitor their financial position.
 Approve and monitor major projects, IT budgets, priorities, standards, procedures, and overall
IT performance.
 Coordinate priorities between IT department and user departments.
 Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment,
and service levels.
 Establish processes for ongoing communication of business needs and strategy.
 Determine management information needs and product development plans to facilitate the
management of business.
 Establish processes to test and monitor compliance with IT related control policies.
 Ensure IT development efforts are prioritised, funded and aligned with business continuity
planning.
 Develop, implement and maintenance of information security program.
 Ensure the integrity and availability of data.
 Develop technology implementation procedures that include appropriate controls.
 Measure and monitor efforts that effectively identify ways to manage risk.
 Implement technology standards.
 Comply with regulatory requirements.
 Identify and implement process improvement and efficiency gains.
 Customer service and technology performance quality.
 Balancing outsourcing versus in-house expertise.
 Ensure each outsourcing relationship supports the overall objectives and strategic plans.
 Ensure that change management procedures and risk management policies are up to date and
adhered to.
 Manage external contracts for licensing and supporting services.
 Manage operating and capital budgets, including forecasting.
 Manage department’s and individuals’ Balanced Scorecard targets and measures.
 Manage staffing, training and development needs of department and ensure/maintain a positive
ER climate.
 Managed multiple mining sites including open cast mines, underground mine, enrichment plant
and processing plants.

CURRICULUM VITAE
Morne Kleinhans
 Managed Oil & Gas corporate, manufacturing, warehousing, primary distribution, commercial and
retail interests in 15 countries in Africa and Indian Ocean Islands.
 Service Management and delivery metrics.
 Enforce and comply with safety, health, environmental, quality and community standards.
 Demonstrated record of uncompromised values of respect, integrity, teamwork and a strong
desire to achieve excellence.
 Demonstrated record of delivering outstanding results by involving and motivating respective
team members.
Project & Portfolio Management
 Setting up of an Information Management PMO (Project Management Office).
 Prioritise initiatives, resources, and assets across the project portfolio.
 Assess and communicate portfolio status.
 Ensure consistent processes across projects.
 Enable reuse of assets and optimise key resources across projects.
 Match up business team and technical team perspectives.
 Predict project outcomes and identify inter-project dependencies.
 Meet productivity goals consistently.
 Align business goals and IT projects.
 Use reliable measures to determine whether teams are really working on the "right" projects.
 Put out fires and cut costs that prevent proactive planning.
 Systems Development Lifecycle principles and methodologies.
 Expert knowledge of project management lifecycles and development methodologies.
 Stakeholder coordination and management.
 Testing and Quality Assurance principles and methodologies.
 Specialist knowledge of Business Analysis Tools.
 Quality assurance of project managers.
 Resource utilisation.
 Extensive project costing.
 Manage initiatives/projects being run at Group, Regional and Operational level.
 Multi-million dollar portfolio in excess of 90 projects to manage and execute.
 Long term CAPEX projects i.e. building new plant, underground block development, etc.

CURRICULUM VITAE
Morne Kleinhans
Business Intelligence
 Specialist skills including pre-solution consultancy, team facilitation, business case development,
solution envisioning and demonstrating a Proof of Concept.
 Proven track record of both seeing the big picture, yet rigorous attention to detail.
 Excellent networking, communication, presentation and people management skills, including skill
in co-coordinating and influencing business professionals in joint problem solving activities.
 Broad understanding of commercials, performance management, Lean and Six Sigma principles.
 Experience of working in natural resources, commercial, logistics, distribution or operational
business, and/or ability to quickly pick up business knowledge.
 Hybrid experience in business as well as IT - developing reports and dashboards to specific
business requirements with deep understanding of KPI results.
 Evaluate and recommend technology or solutions based on functionality, cost vs. benefit and risk
criteria.
 Proven record of converting business requirements into functional/technical specifications.
 Coordinate with business units to understand processes, activities and need for useful business
information.
 Experience of progressing defects and enhancements through the Change Control system
including testing prior to business sign off.
 Experience of working with third party offshore application teams to develop outputs.
 Conduct data cleansing, data extraction, and execute duplication, matching & consolidation of
data in accordance with the business guidelines.
 Analysing disparate data and content sources, while performing data profiling, modelling and
design.
 Development of data governance and management programs.
 Driving, supervising and reviewing technology diagnosis and assessment activities.
 Identifying opportunities for technology-related improvement based on benchmark data and
doing high-level cost benefit analysis.
 Applying architectural thinking & methodologies in translating requirements into a high level
design which supports a robust technology solution, taking into account the user and technical
requirements, and transition approaches.
 Sourcing and management of on-site/near-shore/offshore vendors to deliver solutions.
 Building BI Centre of Excellence to deliver BI solutions to support the business.
 Resource planning and management, project execution status, delivery estimates and costing.
 Provide point of view for new sources/opportunities for data collection and develop processes for
accurate data capture and analysis to gain understanding of trends, behaviours and
relationships.
 Ensure compliance of solutions and technology with specifications, RFP and architectural &
operational policies and guidelines.
 End-to-end responsibility for planning, management, delivery, and implementation of Business
Intelligence solutions, including project related activities like requirements gathering, providing
technical solution design, proposal review, SLA review, project costing, vendor interaction, and
infrastructure sizing and review.
 Expert knowledge of mainstream business intelligence applications and tools.

CURRICULUM VITAE
Morne Kleinhans
Business Improvement
 Responsible to provide advice and support to managers on business improvements including best
practice methodologies; analysis; consultation across the operations; recommendations for
greater effectiveness and efficiency including cost savings; and guidance on internal policies and
processes for the implementation of initiatives.
 Lead managers in complex projects for the review and analysis of business operations while
ensuring the quality and timeliness of outputs.
 Maintain an awareness of all business functions, policies and processes in order to provide sound
guidance and specialist advice to managers in decision-making and implementation of initiatives.
 Follow an agreed plan and timelines, conduct reviews on physical environment, financial
performance and processes to assess possible effectiveness, efficiency and economic outcomes
for business operations.
 Learn, support and champion agreed business messages, business process management and
continuous improvement methodologies and work stream priorities.
 Gather information by identifying participants, preparing questionnaires and conducting
interviews with managers and staff, map processes, and consulting other relevant stakeholders
across the business.
 Identify and raise in a timely manner, any barriers which my impact on project progress.
 Develop recommendations by following a process of testing impressions, conducting feasibility
studies and cost benefit analysis, identifying impacts to other parts of the business, conducting
internal and external research, and peer review.
 Present recommendations to General Manager for review and decision making and support with
information as required.
 Provide advice on the navigation of internal policies and processes to be followed for
implementation of initiatives.
 Collaborate with other business units involved in the implementation of initiatives as required to
ensure outcomes are understood.
 Track recommendations accepted ensuring capture of timelines for implementation and metrics
such as cost efficiencies, FTE, value for money and administrative support as a percentage of
operating expenditure.
 Conduct post implementation reviews to measure actual outcomes to previous benchmarks.
 Adopt a consultative approach to working with the business to identify opportunities for
improvement in business operations, processes and resources.
 Apply change management and influencing skills to overcome stakeholder resistance to change
and to help imbed the required continuous improvement culture.
 Advise on and facilitate behavioural change using change management skills.

CURRICULUM VITAE
Morne Kleinhans
Consulting
 Expert knowledge of process improvement, documentation and information sharing process.
 SAP Consulting.
 Implementation of Best Practices.
 Strategic Consultation.
 Due Diligence Investigations.
 Management Information Systems.
 Security Investigations.
 Electronic Data Audit Services.
 Design & Implementation of Systems.
 Customised Developed Solutions.
 Infrastructure design.
 Data warehousing.
 Portals.
 Website development.
7 EMPLOYMENT HISTORY – FOR DETAILED INFORMATION SEE APPENDIX A
06/2012 – Current OnExcellence Limited
Strategy, Innovation, Process & Technology Professional
Director
Hong Kong, HK
Cape Town, ZA
11/2013 – 09/2014 Engen Petroleum Limited
IT Manager – International Business Division
Corporate, Manufacturing, Warehousing, Primary
Distribution, Retail, in Africa and Indian Ocean Islands
Cape Town, ZA
08/2011 – 06/2012 Minerals & Metals Group
Regional Manager IT
Asia, Africa: Regional Responsibility
Australia: Group Responsibility
Melbourne, AU
Vientiane, LAO
09/2010 – 04/2011 BEDROCK Management Group
Client: BHP Billiton TEMCO
Program Manager: SAP Mii Proof of Concept
Contract
Bell Bay, AU
03/2007 – 09/2010 BHP Billiton
Hotazel Manganese Mines
Superintendent: Information Management
Steering Committee for Global Manganese IM
Hotazel, ZA
03/2001 – 12/2007 Landmark Insurance
Insurance Underwriters
Independent IT Management and Financial Consultant
Bloemfontein, ZA
01/2000 – 12/2007 Business Information Systems
Information, Internet, Media and Financial Solutions
Director/Owner
Bloemfontein, ZA
Centurion, ZA
Randburg, ZA

CURRICULUM VITAE
Morne Kleinhans
10/1999 –05/2000 ABSA - Amalgamated Banks of South Africa
Brokerage Division
Projects Office Coordinator
Contract
Randburg, ZA
03/1999 – 09/1999 Southern African Access
Internet Service Provider
Director/Owner
Knysna, ZA
10/1998 – 02/1999 Professional Electronic Road
Internet Services
Project Manager
Contract
Vlaardingen, NL
10/1998 – 02/1999 Joanknecht & Vieveen BV
Architects in Telematics
Management Consultant
Contract
Vlaardingen, NL
07/1998 – 09/1998 Tshukudu BV
IT Professionals
Management Consultant
Contract
Enschede, NL
01/1998 – 06/1998 Coopers & Lybrand (PWC)
Management Consulting Services (Pty) Ltd
Business Systems Consultant - SAP
Cape Town, ZA
Computer Services Division
Division Manager
Bloemfontein, ZA
Computer Services Division
Business Systems Consultant – Auditing Articles
Bloemfontein, ZA
01/1994 –07/1994 Havenga & Partners
Chartered Accountants
Article Clerk
Bloemfontein, ZA

CURRICULUM VITAE
Morne Kleinhans
8 SOLUTION HIGHLIGHTS
 Successful definition and implementation of the Business Engagement Model.
 Optimum operating model designed based on group, regional and operational requirements.
 Implementation of the requisite organizational structure.
 Reaching localization targets well in advance.
 Implement SAP MII (Manufacturing Integration & Intelligence) Proof of Concept – A first in
mining.
 Core member of Business Improvement Process.
 Modular Mining and Micromine Pitram solutions.
 Vehicle Collision Prevention system, surface and underground.
 Centralized Production Information System, including SCADA and PLC systems.
 Underground Fire Suppression and Prevention systems.
 Vehicle tracking and access control.
 Biometric access control & time and attendance.
 High-speed carrier grade wireless links between mining sites.
 Envirorack based data centres.
 Medical network.
 Y2K Disaster Management for Amsterdam City.
 Secure Electronic Library design for War Tribunal of United Nations.

CURRICULUM VITAE
Morne Kleinhans
9 AWARDS RECEIVED
2008 Microsoft World Conference
2nd
Place – Project & Portfolio Management Solution
1991 Rand Afrikaans University
Top Performer Information Systems
1987 Department of Education
2nd
Place – Computer Science Olympiad
1987 Department of Education
5th
Place – Mathematics Olympiad
10 SUMMARY PROFESSIONAL QUALIFICATIONS
2009 Six Sigma - Greenbelt
BHP Billiton – Manganese
South Africa
2008 Project Management (PMP 201) PMBOK
South Africa
2007 Project Management (PMP 102) PMBOK
South Africa
1997 SAP Certified Professional
SAP Institute
South Africa
1994 Microsoft Certified Professional
Microsoft Training Academy
South Africa
11 ADDITIONAL PROFESSIONAL ACTIVITIES
 Planning and presenting of regional Information Technology Radio Show.
 Practicing as part-time Life Coach (www.excellentia.co.za).
12 CONTACT DETAILS
E-mail: morne@kleinhans.co.za
Mobile (SA): +27 82 335 9478

CURRICULUM VITAE
Morne Kleinhans
13 APPENDIX A – DETAILED EMPLOYMENT INFORMATION
Notes:
Due to either the nature of the industry or client, many assignments are classified as confidential or
sensitive due to various factors including:
o Unique competitive advantage;
o Sensitivity of the data;
o Confidentiality Clauses;
o Owners of Intellectual Property;
o Security Clearance Required.
Systems and Solutions with restrictions as mentioned above will be indicated as such.
My management positions since 2007 have all been senior Manager Rolls, and thus mostly had the same
General Management Requirements.
I have highlighted only some projects as I have experience in excess of 250 projects during my career.
Company: OnExcellence Limited (Own Consulting Company)
Industry: Management Consulting
Position held: Director/Owner
Responsible region: Worldwide
Date: June 2012 to Current
Reason for leaving: Current, Pursuing permanent opportunity
Clients include:
 Anglo American – Mining House
 Total Petroleum Coal SA – Mining House
 African Rainbow Minerals (ARM) – Mining House
 Vale – Mining House
 Minerals & Metals Group – Mining House
Project highlights:
Project: ERP Implementation
Role/Responsibility: Subject Matter Expert – Finance, Human Resources, Marketing & Logistics
Interaction: Senior & Middle Management, Supervisory, External Implementation Partner
Deliverable: Documented and Business approved “to-be” business processes.
Details: This project entailed taking the “as-is” business processes and work shopping with the business
owners the “to-be” business processes matched to best practices and system constraints.
Project: Mineral & Resource Management Value Chain Information Flow Brown Paper
Role/Responsibility: Management Consultant, Subject Matter Expert
Interaction: C-Level, Senior & Middle Management, Supervisory
Deliverable: Documented process flow-chart of information interaction across the mining value chain.
Details: Sensitive …
Project: Information & Technology Strategy
Role/Responsibility: Management Consultant
Interaction: C-Level, Senior Management
Deliverable: 5 Year Strategy, additionally refined into a 2 year rolling plan.
Details: Link to deliverable ...

CURRICULUM VITAE
Morne Kleinhans
Project: Mining Information System Implementation (1)
Role/Responsibility: Management Consultant, Business Analyst
Interaction: C-Level, Senior & Middle Management, Supervisory
Deliverable: Documented Business Requirement Specification (BRS) & Functional Requirement
Specification (FRS).
Project: Mining Information System Implementation (2)
Role/Responsibility: Management Consultant, Subject Matter Expert
Interaction: External Developer Contractor
Deliverable: Functional requirement specification, Backend Architecture specification & Graphical User
Interface (GUI) specification.
Project: Organisational Restructuring
Interaction: C-Level, Senior & Middle Management
Deliverable: New Organisational Structure and Implementation Plan for IT Business Unit.
Projects: Pre-Startup, Research & Development (4 projects)
Interaction: Entrepreneur
Deliverable: Executive and Detailed Business Cases.
Company: Engen Petroleum Limited
Industry: Oil & Gas, Retail
Position held: IT Manager – International Business
Responsible Region: Africa and Indian Ocean Islands
Date: November 2013 to September 2014
Reporting line (up): Chief Information Officer, IS Manager, BU Managing Director (Dotted)
Reporting line (down): 20 direct reports, Centres of Excellence (200+ resources), External Service
Providers (50+)
Interaction: C-Level, Senior & Middle Management, Supervisory, Subordinates, External Service
Providers.
Reason for leaving: Took a sabbatical due to personal reasons
General Management Responsibilities:
 Managed Oil & Gas corporate, manufacturing, warehousing, primary distribution, commercial and
retail interests in 15 countries in Africa and Indian Ocean Islands.
targets.
 Approve and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT
performance.

CURRICULUM VITAE
Morne Kleinhans
and service levels.
planning.
adhered to.
ER climate.
team members.
Specific Retail Responsibilities:
 Managing 600+ retail fuelling stations and convenience stores across 18 countries.
 Specific requirement to innovate and pilot “blue sky” technology concepts.
 Manage the retail operations technology team, and collaborate with other technical resources
(Retail Operations Team, IT Team, Shared Service Team, Accounting Team, Supply Chain Team,
etc.) supporting the program and development.
 Ensure that comprehensive, up-to-date, project technical documentation (requirements, lessons
learned, etc.) is developed and maintained.
 Work closely with 3rd
party vendors designing and building future tech generations to meet future
business requirements.
 Drive the decision process on requirements/design trade-offs.
 Balance user requirements, customer experience, system constraints, project schedules and
capital targets to define optimal roadmap.
 Support and maintain current generation POS and automation technologies installed.
 Anticipate technical project bottlenecks, have mitigating and escalation plan in place before they
are need.
 Take ownership, drive results, and get the job done regardless of the obstacles.

CURRICULUM VITAE
Morne Kleinhans
Project highlights:
Project: SAP Migration Programme
Role/Responsibility: Programme Manager
Interaction: Country Managers, SAP Implementation Team, Accpac Team
Deliverable: Successful cutover to SAP instance for legacy Accpac System
Details: As per SAP implementation methodology as explained later in document.
Project: Internal (Closed Loop) Branded Payment System
Role/Responsibility: Subject Matter Expert
Interaction: Senior and Middle Management, Project Team, Various External Technology Providers
Deliverable: Pilot implementation of signed-off blueprinted system
Project: Fuel Management System for Commercial & Government Clients
Interaction: Senior and Middle Management, Tender Process Team
Deliverable: Pilot installation of Preferred Supplier
Project: International Centralised Retail Helpdesk
Role/Responsibility: Programme Manager, Subject Matter Expert
Interaction: Senior and Middle Management, Retail Fuel Station Owners, Project Team, External
Service Providers, Internal Support Team.
Deliverable: Pilot System launched in 3 African subsidiaries.
Project: Automating New Retail Sites
Interaction: Senior Management, Construction Contractors, Country Retail Managers, Project Team
Deliverable: Automate New Fuelling Stations as per agreed roll-out plan.
Project: Refurbishing/Standardising Existing Retail Sites
Interaction: Senior Management, Construction Contractors, Country Retail Managers, Project Team
Deliverable: Automate refurbished or rebuilt Fuelling Stations as per agreed roll-out plan.
Project: 1-Platform Blueprint
Interaction: C-Level, Senior Management, External Service Providers
Deliverable: Designed & Blueprinted Future Retail integration platform
Project: Small Site Infrastructure Blueprint & Pilot
Interaction: C-Level, Senior Management, External Service Providers
Deliverable: Pilot Concept in Zimbabwe.
Project: Mobile Platform Initiative Blueprints & Pilots
Role/Responsibility: Programme Manager, Subject Matter Expert
Interaction: Senior Management, External Service Providers
Deliverable: Various “Blue Sky” proofs of concepts or pilots developed in the mobile space around
loyalty, communication, superior service, etc. Most technologies not implemented in specific industry
world-wide.
Project: Country Data Centres and Hardware Standardisation
Interaction: Country Managers, Centres of Excellence, External Service Providers
Deliverable: Roll-out of standardised country data-centres as per plan.
Project: Procurement, Warranty, Support Contract
Role/Responsibility: Company Representative
Interaction: Senior Management, Tender Board, Procurement, External Service Providers
Deliverable: Negotiated 5 year procurement deal with footprint in all representative territories.

CURRICULUM VITAE
Morne Kleinhans
Company: Minerals & Metals Group
Industry: Mining
Position held: Regional IT Manager, Acting General Manager (Delegation)
Responsible Region: Asia, Africa, North America (Exploration), Australia (Group Responsibility)
Date: August 2011 to June 2012
Reason for leaving: Resigned, Started Own Consulting Company
Reporting line (up): General Manager, Chief Information Officer
Providers (50+)
Providers
Achievements: Reaching localisation targets well in advance.
and processing plants, with Copper, Gold and Silver as primary product.
 Fulfilled role of Group IT Manager (Mining Sites) on Group EXCO
targets.
performance.
and service levels.
planning.

CURRICULUM VITAE
Morne Kleinhans
adhered to.
ER climate.
team members.
Specific Group Responsibility:
 Member of CIO EXCO, representing all mining sites.
 Driving and initiating standardisation and reusability across regions and continents.
 Derive respective mining site IT strategies from Global Company Strategy, Global IT Strategy and
the Mining Site specific Strategy.
 Point of escalation to Site IT Managers.
Project highlights:
Project: Migrate legacy ERP to SAP
Interaction: Senior Managers, Super-Users, SAP Implementation Team, External Service Providers
Deliverable: Successful cutover to SAP instance from legacy ERP System
Details: As per SAP implementation methodology as explained later in document.
Project: “Exploration 2 Marketing” Automation Programme
Interaction: C-Level, Senior and Middle Management, External Service Providers
Deliverable: Process Flow Blueprint & Vendor Selection
Details: Sensitive ...
Project: WAN (Wide Area Network) Hong Kong/Laos/Australia
Interaction: Various Telecommunications Providers, External Service Providers
Deliverable: Target 0% Downtime, Fully redundant WAN implemented
Project: Outfitting Newly Built Corporate Head Office
Interaction: Senior & Middle Management, Construction Contractors, Project Team
Deliverable: Data-Centre and Infrastructure to accommodate 500 users
Project: Building Envirorack Based Datacentres (2)
Interaction: Construction Contractors, External Service Providers, Project Team
Deliverable: Cutover geographically dispersed, physically redundant data centres with live syncing
Project: Vehicle Information & Collision Prevention System
Interaction: C-Level, Senior Management, External Service Providers, Project Team
Deliverable: All vehicles equipped and tracked in fit-to-purpose control room
Project: Blueprint for Business Intelligence Division

CURRICULUM VITAE
Morne Kleinhans
Deliverable: Blueprint & Process Design
Project: International Access Control System
Interaction: Mining Site General Managers, Senior Management, External Services Providers
Deliverable: Pilot system signed off featuring single repository for global operations.
Details: System needed to integrate to various medical, safety and training record systems to adjudge
appropriateness of entry into requested area.
Company: Bedrock Management Group for BHP Billiton
Industry: Mining
Position held: Programme Manager
Responsible Region: Australia, South Africa
Date: September 2010 to April 2011
Reason for leaving: Contract Assignment, Fixed Deliverable
Client: BHP Billiton
Achievements: Due to the success of this proof of concept in conjunction SAP AG, was invited by SAP
AG to participate in team designing high-level “SAP for Mining” product that was not available at this
stage.
Project highlights:
Project: SAP Mii Proof of Concept – First in Mining
Interaction: C-Level, Senior & Middle Management, Supervisory, SAP Software AG
Deliverable: Demonstrated working SAP Mii instance producing live feed, real-time operational data
Details: Scope for this proof of concept initiative consisted of the integration of 3 real-time production
source systems, producing a Daily Production Report with analysis capabilities in real time, Monthly
Executive Dashboard with drill down capability, and integration of the proof of concept data environment
into Business Object SAP BI.
Company: BHP Billiton
Industry: Mining
Position held: Superintendent: Information Management
Responsible Region: Manganese Operations, Northern Cape, Global IM Steering Committee
Date: March 2007 to September 2010
Reason for leaving: Resigned, Once in a Life Time Contract Assignment Opportunity
Reporting line (up): Group IT Manager, Financial Manager, General Manager (Dotted)
Providers (50+)
Providers
Achievements:
 Won 2nd
Place at Microsoft World Conference for Project & Portfolio Solution, and customisations
and enhancements made to system, in conjunction with Microsoft, was incorporated in
subsequent versions of the products by Microsoft.
 Voted best managed IT Mining site by IBM within the BHP Billiton group with over 200 operations.
 Reaching localisation targets well in advance.

CURRICULUM VITAE
Morne Kleinhans
and processing plants, as well as having representation on Global Information Management
Steering Committee for the Manganese Customer Sector.
targets.
performance.
and service levels.
planning.
adhered to.
ER climate.
team members.

CURRICULUM VITAE
Morne Kleinhans
Specific Project & Portfolio Responsibilities:
 Setting up of an Information Management PMO (Project Management Office).
 Prioritise initiatives, resources, and assets across the project portfolio.
 Assess and communicate portfolio status.
 Ensure consistent processes across projects.
 Enable reuse of assets and optimise key resources across projects.
 Match up business team and technical team perspectives.
 Predict project outcomes and identify inter-project dependencies.
 Meet productivity goals consistently.
 Align business goals and IT projects.
 Use reliable measures to determine whether teams are really working on the "right" projects.
 Put out fires and cut costs that prevent proactive planning.
 Systems Development Lifecycle principles and methodologies.
 Expert knowledge of project management lifecycles and development methodologies.
 Stakeholder coordination and management.
 Testing and Quality Assurance principles and methodologies.
 Specialist knowledge of Business Analysis Tools.
 Quality assurance of project managers.
 Resource utilisation.
 Extensive project costing.
 Manage initiatives/projects being run at Group, Regional and Operational level.
 Multi-million dollar portfolio in excess of 90 projects to manage and execute.
 Long term CAPEX projects i.e. building new plant, underground block development, etc.
Specific Business Intelligence Responsibilities:
 Specialist skills including pre-solution consultancy, team facilitation, business case development,
solution envisioning and demonstrating a Proof of Concept.
 Proven track record of both seeing the big picture, yet rigorous attention to detail.
 Excellent networking, communication, presentation and people management skills, including skill
in co-coordinating and influencing business professionals in joint problem solving activities.
 Broad understanding of commercials, performance management, Lean and Six Sigma principles.
 Experience of working in natural resources, commercial, logistics, distribution or operational
business, and/or ability to quickly pick up business knowledge.
 Hybrid experience in business as well as IT - developing reports and dashboards to specific
business requirements with deep understanding of KPI results.
 Evaluate and recommend technology or solutions based on functionality, cost vs. benefit and risk
criteria.
 Proven record of converting business requirements into functional/technical specifications.
 Coordinate with business units to understand processes, activities and need for useful business
information.
 Experience of progressing defects and enhancements through the Change Control system
including testing prior to business sign off.
 Experience of working with third party offshore application teams to develop outputs.
 Conduct data cleansing, data extraction, and execute duplication, matching & consolidation of
data in accordance with the business guidelines.
 Analysing disparate data and content sources, while performing data profiling, modeling and
design.
 Development of data governance and management programs.
 Driving, supervising and reviewing technology diagnosis and assessment activities.
 Identifying opportunities for technology-related improvement based on benchmark data and
doing high-level cost benefit analysis.
 Applying architectural thinking & methodologies in translating requirements into a high level
design which supports a robust technology solution, taking into account the user and technical
requirements, and transition approaches.

CURRICULUM VITAE
Morne Kleinhans
 Sourcing and management of on-site/near-shore/offshore vendors to deliver solutions.
 Building BI Centre of Excellence to deliver BI solutions to support the business.
 Resource planning and management, project execution status, delivery estimates and costing.
 Provide point of view for new sources/opportunities for data collection and develop processes for
accurate data capture and analysis to gain understanding of trends, behaviours and relationships.
 Ensure compliance of solutions and technology with specifications, RFP and architectural &
operational policies and guidelines.
 End-to-end responsibility for planning, management, delivery, and implementation of Business
Intelligence solutions, including project related activities like requirements gathering, providing
technical solution design, proposal review, SLA review, project costing, vendor interaction, and
infrastructure sizing and review.
 Expert knowledge of mainstream business intelligence applications and tools.
Specific Business Improvement Responsibilities:
 Responsible to provide advice and support to managers on business improvements including best
practice methodologies; analysis; consultation across the operations; recommendations for
greater effectiveness and efficiency including cost savings; and guidance on internal policies and
processes for the implementation of initiatives.
 Lead managers in complex projects for the review and analysis of business operations while
ensuring the quality and timeliness of outputs.
 Maintain an awareness of all business functions, policies and processes in order to provide sound
guidance and specialist advice to managers in decision-making and implementation of initiatives.
 Follow an agreed plan and timelines, conduct reviews on physical environment, financial
performance and processes to assess possible effectiveness, efficiency and economic outcomes
for business operations.
 Learn, support and champion agreed business messages, business process management and
continuous improvement methodologies and work stream priorities.
 Gather information by identifying participants, preparing questionnaires and conducting
interviews with managers and staff, map processes, and consulting other relevant stakeholders
across the business.
 Identify and raise in a timely manner, any barriers which my impact on project progress.
 Develop recommendations by following a process of testing impressions, conducting feasibility
studies and cost benefit analysis, identifying impacts to other parts of the business, conducting
internal and external research, and peer review.
 Present recommendations to General Manager for review and decision making and support with
information as required.
 Provide advice on the navigation of internal policies and processes to be followed for
implementation of initiatives.
 Collaborate with other business units involved in the implementation of initiatives as required to
ensure outcomes are understood.
 Track recommendations accepted ensuring capture of timelines for implementation and metrics
such as cost efficiencies, FTE, value for money and administrative support as a percentage of
operating expenditure.
 Conduct post implementation reviews to measure actual outcomes to previous benchmarks.
 Adopt a consultative approach to working with the business to identify opportunities for
improvement in business operations, processes and resources.
 Apply change management and influencing skills to overcome stakeholder resistance to change
and to help imbed the required continuous improvement culture.
 Advise on and facilitate behavioural change using change management skills.

CURRICULUM VITAE
Morne Kleinhans
Project highlights:
Project: Project & Portfolio Solution
Interaction: C-Level, Senior Management, Middle Management, Project Team, Procurement Team, PMO
Office, External Service Providers
Deliverable: Highly customised Enterprise Project Portfolio System delivered to unique specification
Project: Building of 3 new data centres
Interaction: Group ICT, Project Team, Construction Contractors, External Service Providers
Deliverable: Go-Live of 3 redundant, real-time syncing and failover data-centres
Project: Building of 2 new control rooms
Interaction: Senior Management, Control Room Operators, Construction Contractors, Project Team,
External Service Providers
Deliverable: State of the art control room catering for various automation projects executed.
Project: Centralised Production Information System, including Scada and PLS systems.
Interaction: Senior Management, Control Room Operators, Business Process Owners, Project Team,
Deliverable: Centralised Real-Time Production Historian, Data Warehouse for base Business Intelligence
Landscape
Project: Underground Fire Suppression and Prevention System
Interaction: Senior Management, Control Room Operators, Business Process Owners, Project Team,
External Service Providers, Health & Safety
Deliverable: Highly sensitive safety system with guaranteed 0% downtime.
Project: High-Speed Carrier Grade wireless links between mining sites.
Interaction: Senior Managers, Project Team, External Service Providers
Deliverable: Geographically and physically redundant 3 way carrier grade communication connections
to operations.
Project: Cover mining town under wireless mesh
Interaction: C-Level, Project Team, External Service Providers
Deliverable: Allowed every resident in town to connect wirelessly to either the corporate network, or
public internet service. The internet service was sourced in nearest town, 60 km away, bundled ADSL
lines, then were wirelessly broadcast through carrier grade canopies, and linked into town wireless mesh.
Project: Modular Mining
Interaction: C-Level, Senior Managers, Supervisory, Project Team, External Service Providers
Deliverable: Optimised Mining Process Monitoring for Surface Mining
Project: Micromine Pitram
Deliverable: Optimised Mining Process Monitoring for Underground Mining
Project: Vehicle Collision Prevention System, surface and underground
Deliverable: Underground system was a world first where wireless access points were used to convert
signal to surface for satellites to determine GPS position.

CURRICULUM VITAE
Morne Kleinhans
Project: Vehicle and Personnel Tracking and Access Control, surface and underground
Deliverable: People and vehicle tracking, alerting drivers of human activity within an agreed space
around especially heavy machinery.
Company: Landmark Insurance
Industry: Insurance, Financial Services
Position held: Independent IT Management & Financial Consultant
Responsible Region: South Africa
Date: March 2001 to December 2007
Reason for leaving: Sold Contract to focus on full-time BHP Billiton employment
Client: Hollard Insurance, Landmark Insurance
Achievements: Custom Developed Automated Group Accounts Extraction Module was subsequently
implemented into other Hollard Insurance Underwriting affiliates.
Responsibilities:
 Owning the outsourced contract of the company’s Information Technology Function.
 Designing, building and supporting Datacentre and WAN to support 7 branch office.
 Corporate Head Office and branch offices hardware, peripheral and LAN setup and support.
 Health checking of the Underwriting System.
 Advising management of the changing information technology landscape.
targets.
 Responsibility for all system month-end procedures.
 Implementation of back-up plan to ensure 24/7 availability.

CURRICULUM VITAE
Morne Kleinhans
Project highlights:
Project: Datacentre
Role/Responsibility: Outsourced Partner
Interaction: C-Level, External Service Providers
Deliverable: Fit-for-purpose, datacentre built according to best practices
Details: Design derived from business requirements and incorporated best practice standards as
published by “Uptime Institute’s Data Centre Site Infrastructure Tier Standard: Topoly”, and
“Telecommunications Infrastructure Standard for Data Centres – TIA-942-A”.
Project: Custom Add-Ons & Enhancements to Underwriting System
Interaction: C-Level, Middle Management, External Service Providers
Deliverable: As per defined enhancement roadmap
Details: All work done based on the Software Development Lifecycle (SDLC) principles and
methodologies.
Project: Custom Developed Financial Modules
Interaction: C-Level, Middle Management, Hollard Insurance Consultants, External Service Providers
Deliverable: As per defined Business Requirements Specification (BRS) and Functional Requirements
Specification (FRS)
methodologies.
Project: Custom Developed Financial Modules
Specification (FRS)
methodologies.
Project: Automated Group Accounts Extraction
Specification (FRS)
methodologies.
Project: Custom Developed Fixed Assets Module
Specification (FRS)
methodologies.
Project: Custom Developed Broker & Quoting Offline System
Interaction: C-Level, Middle Management
Specification (FRS)
methodologies.

CURRICULUM VITAE
Morne Kleinhans
Company: Business Information Systems
Industry: Management Consulting, Internet, Media and Financial Services
Date: January 2001 to December 2007
Reason for leaving: Closed Company Down to focus on full-time BHP Billiton employment
Clients included:
 BHP Billiton – Mining House
 Uthingo Trust – First National Lottery Licensee
 South African Breweries (SABMiller) – Brewery
 Coca-Cola – Bottling
 Free State Cheetahs Rugby Union – Super 15 Rugby Franchise
 Eagles Cricket Franchise
 SA Truck Bodies / Henred Fruehauf – Truck Building
 The Cancer Association of South Africa (CANSA) – Non-Profit Organisation
 Hollard Insurance/Landmark Insurance
 Free State Tourism Board
 Mangaung Torism Board
 Macufe Cultural Festival
Industries Exposed to: Mining, Oil & Fuel, Truck Body Building (Industrial Manufacturing),
Engineering, Exploration, Electricity Metering, Brewery, Tourism, Chemical Distribution, Electronics,
Bottling, Printing, Broadcasting.
Note: The abovementioned contract of Landmark Insurance was contracted in this company.
Project highlights:
Project: Financial Accounting System for Uthingo Trust
Role/Responsibility: Outsourced Partner, Developer
Interaction: C-Level, Senior Management, Auditor General
Deliverable: Unique Financial Accounting System for National Lottery Trust
Project: Custom Developed HR Records & Management System (2)
Role/Responsibility: Project Manager, Developer
Deliverable: Go-Live application on-time and developed to specification
Project: IT Structure and Strategy
Interaction: C-Level, Senior & Middle Management, External Service Providers
Deliverable: Signed-off 5 Year Information Technology Strategy
Details: Initially contracted for this project, subsequently offered permanent position by client.

CURRICULUM VITAE
Morne Kleinhans
Company: ABSA – Amalgamated Banks of South Africa
Industry: Banking, Insurance, Financial Services
Position held: Projects Office Coordinator
Date: October 1999 to May 2000
Reporting line (up): Project Office Director
Reporting line (down): Project Managers (17)
Interaction: C-Level, Senior Management, Project Managers
Client: ABSA Brokerage Division
Responsibilities:
 Assist and advise managers and teams to the best use of project management disciplines and
approaches within a fast-paced, high tech environment.
 Act as a reference point for PMO queries and information and an advocate for best practices in
project management.
 Design and maintain processes to ensure project management documentation, reports and plans
are relevant, accurate and complete.
 Track and report on project portfolio performance, providing real-time, comprehensive, and
prioritised view of all projects.
 Provide assistance to maintain and update the project management framework and disciplines
necessary to support a PMO.
 Develop positive relationships with managers, project managers and staff to enable the PMO to
provide support including facilitation, tracking and reporting, and training.
 Assists in managing enterprise level resource allocation, including adjustments based on
emerging business or technical opportunities or challenges.
 Assist with establishing PMO stakeholder management plan and implementation of the
communication framework.
 Share lessons learned and best practices across programs, building relationships with
stakeholders and brokering relationships at all levels.
 Understand the deliverables of internal and external PMO customers and contribute to success
through cooperative and collegial processes.
 Develop and maintain a basic understanding of customer policies and procedures as relevant to
the project management processes.
Company: Southern African Access
Industry: Internet Service Provider
Responsible Region: Knysna and Surrounding Towns
Date: March 1999 to September 1999
Reason for leaving: Sold Company, Took up Contract Opportunity with ABSA
Services included:
 Internet Café;
 Dial-up Accounts;
 E-mail Accounts;
 Web Hosting;
 Website Design.

CURRICULUM VITAE
Morne Kleinhans
Company: Professional Electronic Road
Industry: Internet Services
Position held: Project Manager
Responsible Region: Europe
Date: October 1998 to February 1999
Reporting line (up): Managing Directors (2)
Reporting line (down): Consultants (9), External Service Providers
Interaction: C-Level, Senior Management, Team Members, External Service Providers
Reason for leaving: Contract Position, Returned to South Africa expecting Firstborn
Achievements: Special recommendation by Interpol.
Clients included:
 Interpol
 Department of Health - Netherlands
Industries Exposed to: Cyber Security, Internet, Medical, Public Networks
Responsibilities:
 Support the execution of cyber-security elements across global programs and services.
 Work with multiple security, IT and engineering leadership/stakeholders and a variety of security,
IT and engineering technical resources to identify and plan physical and cyber-security work to
meet and exceed corporate initiatives.
 Manage multiple projects with broad scope, ambiguity, and high degree of difficulty.
 Expert in demonstrating high proficiency in a wide range of information IT security technologies,
embedded security and platforms.
 Expert with a high level of analytical ability where problems are typically unusual and difficult –
gather and interpret complex qualitative and quantitative data.
 Maintain a working knowledge of cybersecurity principles and elements.
Project highlights:
Project: Interpol
Interaction: C-Level, Cyber Security Team Interpol, Cyber Security Teams of Various European and
South American Police Forces.
Deliverable: Trace, Identify and lead to arrest of notorious Cyber-criminal.
Project: Penetration Testing – Multi-National Company
Role/Responsibility: Project Manager, Intrusion Tester
Interaction: C-Level
Deliverable: Comprehensive report of weaknesses.
Details: Contracted as “professional hacker” to attempt to penetrate systems, steel confidential or
sensitive data, alter system integrities, including what-if scenarios such as if laptop was stolen what
information and parts of system landscape would be vulnerable. This project was executed in secret with
only the board of the company having any knowledge of the attempts as to ensure as-close-as-possible
real life representative facts and environment.
Project: Medical Network
Role/Responsibility: Project Manager
Interaction: Senior Management, External Service Providers
Deliverable: Closed Loop National Medical Network for the Department of Health - Netherlands.
Details: Due to confidentiality of patients information these details are sensitive ...

CURRICULUM VITAE
Morne Kleinhans
Company: Joanknecht & Vieveen BV
Industry: Management Consulting, Architects in Telematics
Position held: Management Consultant
Responsible Region: Europe
Date: October 1998 to February 1999
Reporting line (up): Managing Directors (2)
Reporting line (down): Consultants (11), External Service Providers
Interaction: C-Level, Senior Management, Team Members, External Service Providers
Reason for leaving: Contract Position, Returned to South Africa expecting Firstborn
Clients included:
 United Nations War Tribunal
 Government of Netherland
 City of Amsterdam
 Department of Waterways – Netherland
 Department of Transport – Netherland
Industries Exposed to: Criminology & Law, Communications, City Administration (Municipal),
Transport, Security
Responsibilities:
 An important aspect of responsibility was to help build and maintain the company’s reputation as
an organisation able to research, develop and advise on highly technological fields including the
software architecture, ICT, life sciences, design and engineering processes, and microelectronics.
 Managing the research team and cooperate with other teams within the client organisation.
 Develop and promote new research strategy fully integrated into other programs of work.
 Develop relationship with client to ensure mutual understanding of research priorities.
 Maintenance of existing, and development of new funding sources.
Project highlights:
Project: Evidence Electronic Library
Interaction: International Judges, Court Clerks, External Service Providers, United Nations ICT
Deliverable: Design and Blueprint for Electronic Evidence Library for United Nations War Tribunal
Project: Y2K Disaster Recovery Plan – City of Amsterdam
Interaction: Government of Netherlands ICT, City of Amsterdam ICT, Emergency Response
Organisations, Team Members, External Service Providers
Deliverable: Design and Blueprint Underground Y2K Disaster Recovery Centre
Project: Research Project – Data over Electricity
Interaction: Subject Matter Experts, Research Team, External Service Providers
Deliverable: Hypothesis Presentation
Details: Test feasibility of encoding household appliances and communication through the electrical grid
of the house, authenticating the appliance. Thus appliance stolen from one household and user in
another will not work due authentication failure. Stolen appliance can also be traced due to failed
authentication.

CURRICULUM VITAE
Morne Kleinhans
Project: Research Project – E-mail over Ship Communications Radio
Details: Test feasibility of using radio communication infrastructure and frequencies on ships to transmit
(send and receive) e-mail.
Project: Research Project: Electronic Motorways Vehicle Information System
Details: Test the feasibility by installing a tracking token in each vehicle to manage the countries
motorways from a single control centre with much of the decision making automated and managed
through artificial intelligence scripts.
Company: Tshukudu BV
Industry: Management Consulting, IT Professionals
Position held: Management Consultant
Responsible region: Europe
Date: July 1998 to September 1998
Reporting line (up): Managing Director
Reporting line (down): None
Project: Setup of ERP Consulting Division
Deliverable: Blueprint for organisational structure, processes and policies.
Details: Designed and initially staffed ERP implementation and consulting division.
Company: Coopers & Lybrand (PWC)
Industry: Management Consulting, SAP Implementations
Position held: Business Systems Consultant – SAP FI/CO
Date: January 1998 to June 1998
Reporting line (up): Various Project Managers, Managing Director
Reporting line (down): Fellow Consultants, External Service Providers
Interaction: C-Level, Senior & Middle Management, Super-Users, External Service Providers
Reason for leaving: Resigned, Broaden Exposure, Moved to Europe
Clients included:
 Shoprite/Checkers - FMCG
 University of Cape Town – Tertiary Institution
 Stellenbosch Farmers Winery - Production, wholesale distribution of branded spirits, wine and
ready to drink / flavoured alcoholic beverages (“RTD’s” or “FAB’s”)
 Distillers Cooperation – Production, wholesale distribution of branded spirits, wine and ready to
drink / flavoured alcoholic beverages (“RTD’s” or “FAB’s”)

CURRICULUM VITAE
Morne Kleinhans
Industries Exposed to: Fast Moving Consumer Goods (FMCG), Tertiary Education, Production,
Wholesale, Distribution.
Responsibilities:
 Full life cycle implementations based on ASAP (“Accelerated System Application Product”)
methodology consisting of:
o Project preparation: Define clear project objectives and efficient decision making
processes, define project organisational roles and finalise scope, through
 Initial Project Planning;
 Project Procedures;
 Project Team Members & Their Training;
 Project Kick-off;
 Technical Requirements;
 Quality Check.
o Business Blueprint: Detailed study of business processes and business requirements and
documenting the following components
 Project Management for Area of Responsibility (FI/CO);
 Organisational Change Management;
 Training;
 Develop System Environment;
 Organisational Structure Definition;
 Business Process Analysis;
 Business Process Definition;
 Quality Check.
o Realisation: Configure the R/3 system including
 Baseline Configuration and Confirmation;
 System Management;
 Final Configuration and Confirmation;
 Development of External Programs & Interfaces;
 Unit Testing & Documentation;
 Final Integration Test;
 Business Scenarios and Process Documentation;
 End-User Training & Documentation;
 Quality Check.
o Final preparation: Final preparation of the R/3 system for going live, including
 Testing;
 User Training;
 Cutover Activities;
Discuss, complete and document following transition activities
 Stress & Volume Tests;
 Cutover Strategies & Plans;
 End-User Training;
 Quality Check.
o Going Live & Support: Holding of early watch sessions to ensure the system runs as
smoothly as possible.
 Attending meetings with clients and prospective clients.
 Perform functional testing and integration testing for other SAP disciplines.

CURRICULUM VITAE
Morne Kleinhans
 Production support after Go-Live.
Project highlights:
Projects: ERP Implementations (4)
Role/Responsibility: Management Consultant, Subject Matter Expert – Financials & Costing (FI/CO)
Interaction: Senior & Middle Management, Business Super Users, Team Members, Internal Developers,
Deliverable: Implement SAP R/3 FI/CO modules based on ASAP methodology.
Industry: Auditing, Financial Services, Management Consulting, IT Professionals
Position held: Manager
Responsible Region: Free State, Northern Cape, Lesotho
Date: January 1996 to December 1997
Reporting line (up): Managing Partner
Reporting line (down): Supervisors (5), Consultants (15)
Interaction: C-Level, Senior & Middle Management, Supervisors, End-Users, External Vendors
Reason for leaving: Internal Transfer, Broaden Exposure, Enterprise Implementations
Clients included:
 Phizer Pharmaceuticals
 Medical Aid Fund
 South African Breweries (SABMiller)
 Coca-Cola
 Lesotho Government
 Bloemfontein & Free State Tourism
Industries Exposed to: Engineering, Exploration, Packaging, Brewery, Tourism, Medical Aid,
Distribution, Milling, Chemical Distribution, Electronics, Apparel Manufacturing, Government, Crushers,
Bottling, Printing, Vehicle Dismantling, Dairy, Broadcasting, National Show.
Responsibilities:
 Division consisted of 5 departments namely:
o Training Centre (internal/external);
o System Audits;
o Implementations: Hardware & Networks, Support;
o Implementations: Systems, Support;
o Internal Corporate Support: Systems, Hardware, Network.
 Identified trendsetter ideas by researching industries and related events, publications and
announcements.
 Located and proposed potential business deals by contacting potentials clients and partners;
discovering and exploring opportunities.
 Screened potential business deals by analysing market strategies, deal requirements, potential,
and financials; evaluating options; and resolving internal priorities.
 Developed negotiation strategies and positions by studying prospective client’s strategies and
operations; examining risks and potentials; and estimating their needs and goals.
 Closed new business deals by coordinating requirements; developing and negotiating contracts;
and integrating contract requirements with internal business operations.
 Updated job knowledge by participating in educational opportunities; reading professional
publications; maintaining personal networks; and participating in professional organisations.

CURRICULUM VITAE
Morne Kleinhans
 Assess/evaluate client needs for initial scope of project, determine project plan, and schedule
agenda with curriculum for training. Responsible to strongly lead clients.
 Ensure customer satisfaction through follow-up, client responsiveness, and thorough
communication.
 Responsible for managing client expectations.
 Ability to manage multiple clients and projects/tasks simultaneously.
 Ability to command a group of individuals in a room quickly and be assertive in a public
environment.
 Strong internal communication skills including ability to work with all levels of the organization
(development, sales, marketing, operations and within the Professional Services Group).
 Ability to work in an entrepreneurial environment in a team and individually.
 Strong focus on team environment.
 Coordinate and schedule time and/or travel itineraries pertaining to your client assignments
(which may include booking travel for much of the following: air, hotel, car rental, directions,
etc.).
 Responsible for tracking billable and non-billable time/expense. Individual will be held responsible
for utilisation in the team environment and for keeping expenses reasonable.
 Test areas of the product at the appropriate time of development rollout.
 Responsible for maintaining product knowledge, implementing and training latest features and
functionality of product at the client site.
 Cultivate the client relationship through implementation of all types of engagements, which
include growing the demand for professional services (additional training and implementation
services).
 Communicate effectively with all departments within the company.
 Project Management tracking through MS Project, Excel, etc. Must have the ability to move
project schedules to closure.
 Assist in creating processes and procedures that will streamline the training and implementation
processes. This will include documentation needed for internal/external clients. Create
documentation of the delivered configured application in a Reference guide, user’s guide or
training guide.
 Present product knowledge/expertise both in a training, implementation and sales environment
including trade shows, conventions and public speaking engagements.
 Effectively manage/maintain all client relationships.
 Assess client’s needs for product development issues when applicable, which includes the scope,
features, plan and schedule for the development phase.
 Must have a proactive, energized relationship with the sales organization to ensure a positive
overall customer experience. Pre/post-sales presentations to particular clients are required.
 Assist other team members with client engagements when appropriate
 Responsible for mentoring and training new employees.
 Presentation Skills: Provide face-to-face and on-line meetings and conference calls to orientate a
new client, present new functionality, present blocks of on-line training, and collaborate with
clients about concerns.
 Curriculum: Create client specific training curriculum for assigned Instructor within appropriate
amount of time for Instructors to plan his/her lessons.
 Consulting: Be able to lead “Current State and Future state” Assessment workshops around
processes in the GRC market. This will include white boarding, utilizing MS Visio and determining
business improvement areas.
 Configuration: Configure the application based on implementation assessment. (This does not
require knowledge of any development language).
 Teamwork: Work closely with Instructors, Project Managers and/or Consultants to ensure
appropriate follow-up of identifying client needs and follow-up training.
 Training: Training will typically range between 1-3 days, both public and private, and will include
the training of System Administrators and Super Users. Conduct training classes according to
class outline, exercises, handouts and work manuals.

CURRICULUM VITAE
Morne Kleinhans
 Project Management: Responsible for providing clients with implementation plans, which may
include project schedules, project plans, benchmark studies, risk analysis, communications
documents, follow-up memo’s, long and short-term training plans, etc.
 Documentation: Responsible for utilizing (and creating) documents/deliverables necessary for
providing exceptional services and ensuring communication of the project plan to the client.
Assist team in updating all implementation deliverables as required with new functionality
rollouts. Create new deliverables/best practices for implementation services to enhance
implementation engagements. Must be able to create new deliverables or follow standards of
deliverables already in place.
Project highlights:
Project: Custom Vehicle Dismantling Software
Role/Responsibility: Project Manager, Developer
Interaction: Senior & Middle Management
Deliverable: Custom Module integrated into SAGE Accpac ERP
Details: The module would produce an inspection tick-list of parts of the specific model, used to indicate
wish parts were salvable and then based on the cost price paid for the wreckage utilise complex and
weighted formulas to calculate a cost price per spare part item and import into the stock ledger as
inventory on hand.
Projects: Custom Development Gate Ticket Sales and Access Control System
Role/Responsibility: Business Development, Project Manager, Subject Matter Expert
Interaction: C-Level, Senior Management, Supervisory, Project Team, External Service Providers
Deliverable: Go-Live, implemented for Bloem Show, to specification, on-time, and in budget.
Projects: SAMBA Payment Gateway
Deliverable: Replaced offline system, with real-time authentication and fund reserves.
Projects: Full-Cycle SAGE Accpac ERP installations (20+)
Deliverable: Go-Live, implemented to specification, on-time, and in budget.
Projects: System Integrity Audits (11)
Interaction: C-Level, Senior Management, Supervisory, Project Team
Deliverable: Develop various re-usable scripts to run on client databases to ensure the integrity of
system functionality and data storage and processing. Conducted various system audits.
Industry: Auditing, Financial Services, Management Consulting, IT Professionals
Position held: Business Systems Consultant, Auditing Articles
Date: August 1994 to December 1995
Reporting line (up): Divisional Manager
Reporting line (down): Fellow Consultants
Interaction: C-Level, Senior & Middle Management, Supervisors, End-Users, External Vendors
Reason for leaving: Promoted to Manager
Responsibilities:
 Assist Sales team in Business Development.
 Solution Design.

CURRICULUM VITAE
Morne Kleinhans
 Planning / Project Management
 Confirm solution scope with sales and client to create project plan
 Create task list for technical team and Client.
 System Install – Server level applications and hardware peripherals.
 System Install – End-User level applications and hardware peripherals.
 Configure Solution.
 Develop, Test, Implement Customisation.
 Configure printers and scanners for the solution and workflows.
 Software/Application Testing.
 Conduct classroom training and side-by-side training with super users and end-users.
 User Guide documentation creation.
 Managing Go-Live of the solution.
 Control the communication before, during and after the solution launch.
 Documentation relating to all aspects of the project.
Clients included:
 Phizer Pharmaceuticals
 Medical Aid Fund
 South African Breweries (SABMiller)
 Coca-Cola
 Lesotho Government
 Bloemfontein & Free State Tourism
Industries Exposed to: Engineering, Exploration, Packaging, Brewery, Tourism, Medical Aid,
Distribution, Milling, Chemical Distribution, Electronics, Apparel Manufacturing, Government, Crushers,
Bottling, Printing, Vehicle Dismantling, Dairy, Broadcasting, National Show.
Project highlights:
Projects: Full-Cycle SAGE Accpac ERP installations (6+)
Projects: Government Votebook (Accounting System of The Kingdom of Lesotho)
Company: Havenga & Partners
Industry: Auditing, Financial Services
Position held: Article Clerk
Date: January 1994 to July 1994
Reporting line (up): Audit Senior
Reporting line (down): Fellow Clerks
Interaction: Senior & Middle Management, Supervisors, End-Users
Reason for leaving: Resigned, Opportunity to join Big 5 Auditing Firm

CURRICULUM VITAE
Morne Kleinhans
Responsibilities:
 Assist in a well-established firm with a large portfolio of clients.
 Company audits as well as independent reviews.
 Compilation of financial statements.
 Accounting assignments.
 Correspondence with SARS.
 Complete tax returns for companies, trusts and individuals.
 Training clients on financial packages.

Curriculum Vitae - Morne Kleinhans - 201608

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