2. Building a Collaboration Infrastructure - Table Of Contents
Solutions
In premise
Endeavor
Enterprise
Mission Critical
Hosted
Startup
Endurance
Cruise
Hybrid
Xf + Exchange
Xf + Lotus Notes
Xf + Google Mail
Support
Subscription
Policy
Lifecycle Support
Customers
Case Studies
SBI Life
Taurus
Aegon
Ref Customer
Motif
ABG
Deployments
Integration
Security Appliances
Directory Servers
Business Applications
Servers and Storage
Clients
Backup Solutions
Migration
From Exchange
From Lotus
Consolidation
From Open Source
From Hosted Solutions
Attachment Vault
3. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
HybridHostedIn Premise
Advantages of open
standards
The extreme flexibility provided by a
system built on Open Standards makes
it:
• Easy to address the segmented and
differentiated needs across the
enterprise
• Easy to make a more productive
use of your IT Budget
• Easy to choose and deploy the
different layers of hardware and
software involved in creation of
this infrastructure
• Easy to interface with other parts
of the IT infrastructure
• Easy to manage across the life cycle
of Creation-Maintenance-Renewal
Connect Xf offers a
Lego like architecture
built around open standards
that can be used to put together
various different combinations of
applications and devices to meet
the specific needs of an enterprise
Corporate BPO Finance Government Healthcare Logistics
Education IT Manufacturing Energy &
Power
More…More…
4. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
HybridHostedIn Premise
Enterprise
When to select In Premise Email?
• Best suited for medium to
large enterprises
• Suitable when the aim is to
integrate Email with other
systems
• Suitable when data security is a
concern
• Suitable for companies who
already have a dedicated IT
team Inhouse
• Suitable to interface with other
parts of the IT infrastructure
• Suitable to manage the life
cycle of Creation-Maintenance-
Renewal
• In Premise Email solution comprises of mail
servers deployed in your own corporate data
center – where all your mail boxes are hosted
• You have full control of the data, privacy and
security of your email infrastructure including
mail servers, gateways, security setup, mailbox
storage, archiving and routing servers
• You need a dedicated team to manage the email
system, spread across Head Office and remote/
branch offices
What is In Premise Email?
Endeavor Mission Critical
5. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
HybridHostedIn Premise
Endeavor
Highlights
• In Premise Mail Server at a
Single Site
• As low as Rs. 595 per user per
year
• Best suited for upto 5000 users
• Uptime upto 99.5%
Key Benefits
• Complete control over the
setup
• Privacy of the data and servers
• Additional flexibility to add
storage, archival at local site
Enterprise Mission Critical
6. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
HybridHostedIn Premise
Highlights
• In Premise Mail Server at
multiple sites
• As low as Rs. 795 per user per
year
• Best suited for upto 7500 users
• Uptime upto 99.5%
Key Benefits
• Complete control over the
setup
• Privacy of the data and servers
• Optimized local mail flow to
reduce bandwidth
consumption for local mail
• Higher performance for
remote users due to local
server presence
• Additional flexibility to add
storage, archival at local site
Endeavor Enterprise Mission Critical
7. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
HybridHostedIn Premise
Highlights
• In Premise Highly available
setup
• As low as Rs. 795 per user per
year
• Best suited for upto 50,000
users
• Uptime upto 99.9%
Key Benefits
• Highly available setup with
redundancy at all levels
including site DR for a very
high level redundancy.
• Complete control over the
setup
• Mail server at local data center
to optimize on local mail flow
and reduce bandwidth
consumption for local mail
• Additional flexibility to add
storage, archival at local site
• Can deploy distributed site
servers
Administrator Console
Mobile Access
Browser Access
Desktop Access
Mission CriticalEndeavor Enterprise
8. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
HybridIn Premise
EnduranceCruiseStart up
When to select Cloud
Email?
• Best suited for startups and
small to mid-size businesses
• Suitable when the aim is to get
started quickly, gain flexibility
and save cost - in terms of
licensing, hardware, resources,
storage, etc
• Suitable for companies who do
not have/ want an In-house
team to manage IT
Infrastructure
• Pay per use
• Cloud Email solution comprises of a Mail Service
Provider who hosts your mails in a commercial
Data Center, and users can access this over the
Internet
• The Mail Service Provider completely manages it
– so you neither need to setup Email
Infrastructure in your premises nor need an IT
team to maintain it
• Cloud Email is offered in a Software As A Service
(SaaS) model – which is scalable and has flexible
subscription options
What is Cloud Email?
Hosted
9. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
HybridIn Premise
Cruise
Hosted
Highlights
• Reliable Hosted email setup
• As low as Rs. 495 per user per
year
• Best suited for upto 2500 users
• Uptime upto 99.3%
Key Benefits
• No infrastructure investments
except for good Internet
connections
• No Maintenance staff required
• Quick and easy setup (less than
48 hours)
Start up Endurance
10. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
HybridIn Premise
Hosted
Highlights
• Highly Available Hosted email
setup + In premise server setup
• As low as Rs. 895 per user per
year
• Best suited for upto 5000 users
• Uptime upto 99.7%
Key Benefits
• Reliability of cloud
infrastructure with flexibility of
an in premise gateway server
• Local Mail gateway to optimize
on local mail flow and reduce
bandwidth consumption
• Additional flexibility to add
storage, archival, integration
with external directories and
co-existence with external
email solutions at local site
• Minimal maintenance for the
gateway server
Start up Cruise Endurance
11. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
HybridIn Premise
Hosted
Highlights
• Highly Available Hosted email
setup
• As low as Rs.1995 per user per
year
• Best suited for upto 25000
users
• Uptime upto 99.9%
Key Benefits
• Highly available, reliable on
cloud setup with multi level
redundancies to increase
uptime
• DR site to provide business
continuity
• On cloud Archival
Start up Cruise Endurance
12. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
In Premise Hosted
To resolve these choices, CIOs are increasingly turning to Hybrid
Solutions that allow them to strike a balance between cost,
sophistication, and performance
CIO’s Solution of choice
1
Sophistication of Proprietary Software Solutions
Higher cost of licensing, higher renewal cost due to
lock-in, higher migration cost due to proprietary data
formats and higher cost for support services, all
leading to a drain on the IT budget
V/S
Lower Cost of OSS Solution
Poorly designed solutions based on open source
software (OSS) put a greater demand on the IT team
for management and maintenance of the system,
which could otherwise be involved with more strategic
projects for building business competitiveness
2
Flexibility of in-house deployments
In-house deployments involve purchase, deployment,
maintenance and management of enterprise software
which can be a very involved and complex task
V/S
Convenience of hosted solutions
Hosted solutions have limitations in terms of
integration with other enterprise software to enable
creation of unique services and solutions, data security,
higher bandwidth cost, productivity loss due to
slowness of response etc.
Rapid changes in technology landscape
with newer and more options available everyday,
make the job of a CIO harder. The choice of
technologies in building the collaboration
infrastructure is fraught with risk and cost implication.
3
Hybrid
Google MailLotusExchange
13. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
In Premise Hosted Hybrid
Highlights
• Share SMTP address space
across Connect Xf and
Exchange
• Seamless mail routing
between the two systems
• Complete address book visible
to users of both systems
Key Benefits
• Save upto 80% on Exchange
and Office licensing: Divide
users amongst both systems
based on their usage
requirements
• Save on Resources: Provision
Bulk of the users on the high
performance & resource
efficient Connect Xf
• Gain from an Open Platform:
Choose from a wide variety of
open and free clients and tools
Exchange Lotus Google Mail
14. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
In Premise Hosted Hybrid
Highlights
• Share SMTP address space
across Connect Xf and Lotus
Notes
• Seamless mail routing
between the two systems
• Complete address book visible
to users of both systems
Key Benefits
• Save upto 80% on Lotus Client
& Server licensing: Divide users
amongst both systems based
on their usage requirements
• Save on Resources: Provision
Bulk of the users on the high
performance & resource
efficient Connect Xf
• Gain from an Open Platform:
Choose from a wide variety of
open and free clients and tools
Exchange Lotus Google Mail
15. CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
In Premise Hosted Hybrid
Google Mail
Highlights
• Share SMTP address space
across Connect Xf and Gmail
• Seamless mail routing
between the two systems
Key Benefits
• Save upto 80% on Gmail
licensing: Divide users amongst
both systems based on their
usage requirements
• Flexibility to co-exist with in
premise Connect Xf or Mithi's
hosted email service
• Gain from an Open Platform:
Choose from a wide variety of
open and free clients and tools
Exchange Lotus
16. SOLUTIONS CUSTOMERSSUPPORT
ConsolidationMigrationIntegration
DEPLOYMENTS
• Online Training
Training
• Co-existence setup plan
• Integration Plan
• Project Plan
Deployment
Plan
• Servers
• Network
• Operating System
• Storage
Site
Readiness
• Installation &
configuration job cards
• Operations guide
Installation
• Migration plan
• Migration of mail storeMigration
• Audit
• Review
• Test
UAT
• Switch
• MonitorGo Live
• Handover
• Daily monitoring
Maintenance
Support
18. SOLUTIONS CUSTOMERSSUPPORT
ConsolidationMigration
DEPLOYMENTS
Integration
Attachment VaultBackup SolutionsClientsSecurity Appliances Servers & StorageBusiness ApplicationsDirectory Servers
• Direct authentication with
external directory to maintain a
single password
• Sync user and contact
properties from external
directory to Connect Xf
directory
• Password policies of External
Directory applicable to all users
• Support LDAP based directories
like MSADS, Lotus Notes, RHDS,
FDS, OpenLDAP etc.
20. SOLUTIONS CUSTOMERSSUPPORT
ConsolidationMigration
DEPLOYMENTS
Integration
Attachment VaultBackup SolutionsClientsSecurity AppliancesDirectory Servers Servers & StorageBusiness Applications
• Helpdesk systems like OTRS
can connect over open
protocols like IMAP/POP to
map an email id
• Business applications like
HRMS/CRM/ERP can use the
SMTP services of Connect Xf as
a secure channel for
communication/alerts
• Business applications
HRMS/Intranet Portals/etc can
integrate with Connect Xf
directory over LDAP for
authentication
• Portals can use the web service
API of Connect Xf to access
data and services
22. SOLUTIONS CUSTOMERSSUPPORT
ConsolidationMigration
DEPLOYMENTS
Integration
Attachment VaultBackup SolutionsSecurity AppliancesDirectory Servers Servers & StorageBusiness Applications Clients
• Cross platform browser access
to the collaboration application
• Support for a wide variety of
open desktop clients like
Thunderbird, Pidgin, Neos
• Support for full sync with
mobile devices based on
Android, iOS, Blackberry etc
24. SOLUTIONS CUSTOMERSSUPPORT
ConsolidationMigration
DEPLOYMENTS
Integration
Backup SolutionsClientsSecurity AppliancesDirectory Servers Servers & StorageBusiness Applications Attachment Vault
The capability allows you to
capture all inbound and outbound
attachments into a central secure
reliable storage (accessible via
FTP) as an Asset repository.
This frees up the user to freely
create and exchange the
documents, without worrying
about securing them someplace.
26. SOLUTIONS CUSTOMERSSUPPORT
Consolidation
DEPLOYMENTS
Integration Migration
LotusExchange Hosted SolutionsOpen Source
• Provide a list of Users and their
properties
• Provide a list of Distribution lists
and their properties
• Mail store server to server via
IMAP, needs passwords of
accounts
- Don't do and allow users
to download mail to the
client.
- PST to Open format tools
are available for TB
• Passwords - Not possible. Set
fresh passwords and enforce
users to change it on first time
login
• Calendar data - Only via
individual user export files in ical
format
• Address books synced via LDAP
• Provide a list of mail policies and
access control policies in an
document format
Migration
From
Exchange
Mail store
(IMAP)
Distribution
List
Users &
Properties
(LDAP)
Mail
Policies
(Manual)
Passwords
Calendar
Data
(iCal)
Address
Book
(LDAP)
27. SOLUTIONS CUSTOMERSSUPPORT
Consolidation
DEPLOYMENTS
Integration Migration
Hosted SolutionsOpen SourceExchange Lotus
• Provide a list of Users and their
properties
• Provide a list of Distribution lists
and their properties
• Mail store server to server
- Using a third party NSF file
convertor
- Don't do and allow users to
download mail to the client.
- PST to Open format tools are
available for TB
• Passwords - Not possible. Set
fresh passwords and enforce
users to change it on first time
login
• Calendar data - Only via
individual user export files in ical
format
• Address books synced via LDAP
• Provide a list of mail policies and
access control policies in an
document format
Migration
From
Lotus
Mail store
(NSF)
Distribution
List
Users &
Properties
(LDAP)
Mail
Policies
(Manual)
Passwords
Calendar
Data
(iCal)
Address
Book
(LDAP)
28. SOLUTIONS CUSTOMERSSUPPORT
Consolidation
DEPLOYMENTS
Integration Migration
LotusExchange Hosted SolutionsOpen Source
• Provide a list of Users and their
properties
• Provide a list of Distribution lists
and their properties
• Mail store server to server
- Possible if mail store is in
mbox or maildir format
- Don't do and allow users to
download mail to the client.
- PST to Open format tools are
available for TB
• Passwords
- If clear text passwords can
be retrieved or encryption
format supported (do a test
before confirming)
- Set fresh passwords and
enforce users to change it on
first time login
• Calendar data - Only via
individual user export files in ical
format
• Address books synced via LDAP
• Provide a list of mail policies and
access control policies in an
document format
Migration
From
Open Source
Mail store
(mbox/
maildir)
Distribution
List
Users &
Properties
(LDAP)
Mail
Policies
(Manual)
Passwords
(LDAP)
Calendar
Data
(iCal)
Address
Book
(LDAP)
29. SOLUTIONS CUSTOMERSSUPPORT
Consolidation
DEPLOYMENTS
Integration Migration
LotusExchange Open Source Hosted Solutions
• Provide a list of Users and their
properties
• Provide a list of Distribution lists
and their properties
• Mailstore server to server
generally not possible since we
wont have access to server
backend
• PST to Openformat tools are
available for TB
• Passwords Set fresh passwords
and enforce users to change it on
first time login (NP)
• Calendar data - Only via
individual user export files in ical
format
• Address books synced via LDAP
• Provide a list of mail policies and
access control policies in an
document format
Migration
From
Hosted Solution
Mail store
Distribution
List
Users &
Properties
(LDAP)
Mail
Policies
(Manual)
Passwords
Calendar
Data
(iCal)
Address
Book
(LDAP)
31. CUSTOMERSDEPLOYMENTSSOLUTIONS
Lifecycle SupportSubscription
SUPPORT
Specifications
Enlists technical details of various
features of Connect Xf Email Server and
Baya Webmail client
Quick Start
Basic deployment guide to Connect Xf
Email Server
Admin Guide
Guide to Administration install,
configure, troubleshoot and manage
End user Guide
Learn to configure Baya Webmail Client,
Desktop Email Client, Desktop Chat
Client and Mobile Email Client
Customer Advisory
Get up to date information on new
product releases and support alerts
Self Help Tools
Getting Effective Support
Guidelines to use Customer Support
Tools, opening a ticket, ticket flow, etc.
Download Center
Download full pack and service pack of
Connect Xf Email Server.
Customer Training
Enlists the Training Agenda, covered
topics during training, tutorial, etc.
Paid Support
33. DEPLOYMENTSSOLUTIONS CUSTOMERS
Lifecycle Support
SUPPORT
Subscription
Express AMC Subscription
Subscription type Connect Xf Express -
Startup/ Cruise/ Endurance/
Endeavor/ Enterprise/ Mission
Critical
Support type
Open Forums (Free) or
Priority Support (Paid)
Assurance/ Privilege/ Priority
Assurance/ Privilege/ Priority
Updates (Hot fixes) On release of OSS edition
Upgrades (Service packs) On release of OSS edition
Next Generation
Software
On release of OSS edition At additional charge
Knowledge base (Wiki)
Administrator training at
Mithi Pune
At additional charge At additional charge
Solution Upgrade On release of OSS edition
Additional charge for remote
and onsite support
Additional charge for remote and
onsite support
Quarterly audit of the
setup
Available if paid support Not available
Policy
34. DEPLOYMENTSSOLUTIONS CUSTOMERSSUPPORT
Subscription Lifecycle Support
Self Help
• Installation Guide
• Online Administration Guide
• Online end user Guide
• Customer Advisory
Consulting
• Collaboration infrastructure setup design consulting by
expert and experienced team
• Creation of a detailed technical proposal with sizing
requirements, etc
Implementation
• Detailed planning for the site readiness
• Automated installation and upgrade
framework to reduce deployment time
• Efficient migration tools to reduce
migration time
• Partners available for On site presence
if required
Training
• Online training material available for
administrators
• Free training to Customers on Product
and related systems
Maintenance
• L1 support
• L2 escalation team for deeper troubleshooting
• L3 escalation team for product fixes
• 24/7 phone support for Priority customers
• Tie ups with partners for on site facilities management
• Periodic server audits to monitor security and performance
Renewal
• Research and development of new
releases incorporating updated/new
open source software and application
enhancements
• Upgrades/Updates available during
subscription period
Helpdesk
• Ticketing system to ensure tracking,
and follow-up
• Simple system to create tickets by
sending an email
• Console to generate reports on all
tickets open, on hold and closed
37. DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS
Ref CustomersCase Studies
Aegon
Taurus Mutual Fund
Industry- Finance
“We were looking for an Email Solution, which is robust, easy to administer, low on cost and which uses Open Source
technology. We also saw that Connect XF has an Easy to use Interface wherein my IT Team can easily maintain &
configure various
controls.“
- Chaitanya Kaikini ( IT Manager at TMF)
REQUIREMENT
• Collaboration solution hosted in-
premise with a mail cleaning, store
and forward parking service at a
carrier grade MSP setup on the
cloud
• The application should be Easy to
manage, Secure and based on the
Open source platform
• Extremely fast email delivery speeds
are critical to the business
• The solution should support chat to
reduce noise and cost of
communication
• Compliance archival mandatory
BENEFITS
• Robust and Easy to maintain setup
requiring minimal intervention from
the IT team
• Major cost savings comes from
using the shared Cloud setup, which
reduces the need for deep
investments in infrastructure and
maintenance
• Rich end user features and support
for access devices offer a no-
compromise experience to the users
ABGAegon MotifSBI LifeTaurus
38. DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS
Ref Customers
“The combination of Mithi's proven expertise on email and collaboration technologies and Trimax's capabilities with
running scalable data center services, have helped us create a scalable and highly available collaboration platform
on the public cloud.”
- J.B. Bhaskar (CIO & Executive Member)
REQUIREMENT
• Provide a reliable, high performance
email system with rich web, desktop
and mobile client access for their
branch users.
• The email system is to be secure,
highly available, externally hosted,
fully managed and integrated with
the in-house HO email system.
BENEFITS
A low cost – no compromise
solution with 99.9% uptime, high
scalability, rich mobile device
access, 24/7
support, and easily extendible
functionality
SBI Life Insurance
Industry- Insurance
ABGAegon MotifTaurus
Case Studies
SBI Life
39. DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS
Ref CustomersCase Studies
“We wanted to have an effective e-mail solution that could bring down the cost of email per employee,“
-Srinivasan Iyengar, the Director IT Operations
REQUIREMENT
Drive down the cost of providing email
infrastructure to a rapidly growing
workforce, without compromise on
performance
BENEFITS
Faster & Higher ROI is an
automatic result of lower TCO
and no compromise
Aegon Religare Life
Insurance Company
Industry- Insurance
ABGMotifSBI LifeTaurus Aegon
40. DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS
Ref CustomersCase Studies
“Email communication is key for our business. We use email for client communications and also for sending
internal updates and reports to our employees. Being able to secure this channel of communication, maintain
vertical boundaries in the email flow to different clients, and maintain high visibility into the flow of
information were the key requirements for any solution we deployed.”
- Utpal Thaker, IT Manager
REQUIREMENT
• Provide a low cost, reliable and
secure email system to the staff and
agents, with 24 X 7 support
• The system should be easily
customizable and kept up to date
with regular updates and upgrades
to mitigate security vulnerabilities
BENEFITS
• 1/6 the cost of top proprietary
email solutions
• More than double the
performance and half the
resource utilization comparable
solutions
• 99.99% uptime
• Mail delivery in seconds
• Full control over mail traffic
• Hybrid setup : Best of both
worlds
Motif, Inc. Intelligent
Outsourcing
California, USA.
Headquarters in US
Industry- BPO and KPO
ABGAegonSBI LifeTaurus Motif
41. DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS
Ref CustomersCase Studies
Taurus SBI Life Aegon Motif ABG
“What distinguishes Mithi clearly from other open source based solution providers is its clear vision, product
oriented approach and relentless drive to leverage the open source platform to reduce the TCO for the
customers.”
- Mr. Prasad Badiwale – VP, IT
REQUIREMENT
Consolidation of multiple email system
into a uniform system to achieve
greater manageability and lower cost
TCO
BENEFITS
Faster & Higher ROI is an
automatic result of lower
TCO and no compromise
Country/Region- India
Industry-
Manufacturing
43. Mithi’s Business Email and Collaboration Software is Secure and Highly Adaptable. You
can easily manage Email, Shared Calendar, Contacts and Chat on Mobile Devices,
Desktop Email Clients and Browsers.
Over 300,000 users in over 200 enterprises across 50 cities and 15 verticals use Connect
Xf Email Server for their email and collaboration needs, deriving substantial benefits in
cost savings and performance.
Visit www.mithi.com to know how we can benefit your enterprise.
Send email at sales@mithi.com
About Mithi
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