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Michael Husbands Hospitality specialis tpdf2 cv
1. studentposters.co.uk
HOSPITALITY SPECIALIST
Michael J Husbands
Executive Resort/Hotel Manager
Mobile phone no: +84 (0) 1222037596
Email:
michael@hospitalityservicesinasia.com
Web-site: http://hospitalityservicesinasia.com/
Hospitality services in Asia
2. studentposters.co.uk
SENIOR HOSPITALITY EXECUTIVE
Extensive hands-on management experience in finance, sales
and operations
Michael’s most recent experience is related to resort (project)
supply/delivery and management of 5 star hospitality standards for
his guests and work team. His background and training have given
him an in-depth knowledge across a broad range of F&B, Catering,
Logistics and Security fundamentals. Over 25 years’ experience
makes Michael a comprehensive Manager of the related delivery
platforms and disciplines for these service sectors.
Michael is personable and the ability to act under pressure while
keeping a clear head. He’s a good team player with ability to lead by
example. He has excellent guest relation and interpersonal skills, is
hard-working with a self-motivating work ethic. He has very good
numeric, administrative, organisational and communication skills
with a sense of humour. He is professional and flexible, yet still
attains end user/customer satisfaction focused with a ‘hands on
approach’ and people focused style.
Hospitality services in Asia
4. studentposters.co.uk
General Management and Area
Management
Operational and Financial
Management
Project and Crisis Management
Security and Risk Management
Standard and Compliance
Management
Customer Service Management
Revenue and Sales Management
Opening and Refurbishing
Experience
Maximizing profit margin
Business development
Team leadership
H.A.C.C.P Health & Hygine
Stock / inventory / control
Event Security
Procurement and Logistics
Facilities management
Team Builder
Property Management
Multi F and B venues
Brand Management
HR Management/ Trainer / Teacher
ISO 22000
Hands on approach
Sales and Marketing
Marketing and promotions
Areas of Expertise
Hospitality services in Asia
5. studentposters.co.uk
Hospitality Service In Asia
Director of Operations and Training
January 1st 2009 – Present
Before
After
• New Contract management increase by 70 %
in one year
• Designed and implemented Training program
for inventory controls resulting in up to 20%
reduction in shrink per annum
• Prepared utility usage analyses and
implemented Training program for cost
saving measures of up to 15% in
Housekeeping and Front Office Departments
• Training program for manpower monitoring
and comparison providing savings of 2% per
annum.
• Implemented strategies Training program for
in the Rooms Division to improve customer
service scores over all by 4% in one year
Hospitality services in Asia
6. studentposters.co.uk
Area Operations Manager under the umbrella
Hospitality Services In Asia
38 Hotel / Resort /Schools / Bars and Restaurants Locations over 100 mile radius
KIM LAM FINE DINING RSTAURANT project 2 project 4
projects 1
Mui Ne Vietnam
project 3
From project management on build to design to complete set up, complete staff and
management training on a new concept fine dining to Vietnam, implemented all paperwork,
website, marketing, business plan and full pre opening marketing plan and the year’s budget,
set up complete operations from pre-opening found the right management team to operate to
a high standards after I finished my contract
Hospitality services in Asia
THIRD PARTY MANAGEMENT
7. studentposters.co.uk
Area Operations Manager under the umbrella
Hospitality Services In Asia
38 Hotel / Resort /Schools / Bars and Restaurants Locations over 100 mile radius
5 Star Hanoi Deawoo hotel project 2 project 4
projects 1
Mui Ne Vietnam
project 3
The management and quality assurance of a 411 roomed Hotel 198 apartment and 15 floors
of office space, Fitness Centre & Spa, 3 Asian and 2 western restaurants, night club, 3
lounge bars, a bakery, Le Gourmet , 13 function rooms and a Grand Ballroom, Delivered
excellent customer service, was involved & contributed to team meetings ,redesigned new
outlets increased revenue, maximised profits
Managing 3000+ staff
• Designed many project a new bigger luxurious VIP lounge to increase revenue, and 9
other major projects to the reduced cost to $1,500,000,000 saving the company a massive
saving of 4 million dollars on refurbishment fees
Hospitality services in Asia
THIRD PARTY MANAGEMENT
8. studentposters.co.uk
Area Operations Manager under the umbrella
Hospitality Services In Asia
38 Hotel / Resort /Schools / Bars and Restaurants Locations over 100 mile radius
project 5 project 7 project 9
projects 6
Mui Ne Vietnam
project 8
• New lounge bar with out side balcony
• New out side bar
• New swimming pool area
• New deli bakery
• VIP cigar lounge
• New coffee shop
• New fast food take away
• New reception area
• New Gymnasium
All to increase the revenue of the out lets
Hospitality services in Asia
THIRD PARTY MANAGEMENT
9. studentposters.co.uk
Area Operations Manager under the umbrella
Hospitality Services In Asia
32 Hotel / Resort /Schools / Bars and Restaurants Locations over 50 mile radius
5 Star soaviet Resort & spa Yasika saigon Nha trang Victory Hotel Bao loc
Sankara
Mui Ne Vietnam
Melon resort
Mui ne Vietnam
• Reduced salaries and wages, maintenance, and insurance expenses by 10% over previous
year through rationalizing of each expense while maintaining quality of service
• Lead division through service and managerial improvements including proprietary
customer service and implementing the right training programs
• Exemplary client relations and management of services lead to successful resigning of 5
renewable and 2 new contracts worth $2 million annually
Hospitality services in Asia
10. studentposters.co.uk
Consultant: Pre-Opening General Manager/ Area Facilities Manager
April -2009 -- Jan 2010
mobilization and demoralization of 19 5 star oil and gas projects
19 Oil & Gas sites in the UAE 5000 Condos in 19 locations
• Completed business licensing including Certificate of Occupancy, Tourism Licenses, Central
Bank Licensing and other operating licenses mobilization and demobilization for around 700
multinational workforce
• Project Manager for construction with team of 15 carpenters, painters, masons, plumbers,
electricians, security guards and tillers
• Oil and Gas refineries ADCO,GASCO, Borouge, petrafax ,
• residential Villages, labour cities, seniors and junior Camps,
• with full facilities management, catering and support services the range of services includes
but not limited to the following : catering, housekeeping, laundry, waste management, water
and sewage treatment plant, operations and full facility administration
Hospitality services in Asia
11. studentposters.co.uk
General Manager 4 Star Golden Rooster Resort
St Otomium Sangkat Bei Mittakpheap, Victory Beaches
Sihanoukville, Cambodia.
• Improved market penetration by 15%
through rate management which
contributed to a three year $900,000
increase in gross sales
• Reduced past due receivables from
3% to 1% of gross revenue
• Managed $6 million refurbishment of
70% of the property after major
hurricane damage; completed project
in 6 months and within budget
December 2004 – May 2008
12. studentposters.co.uk
Food and Beverage Director 5 star Putahracsa Resort and Spa
22/65 Naeb Kaehat Rd. Hua Hin, Hua Hin Beachfront, Hua Hin /
Cha-am, Thailand
Aug 2000– October 2004
• Personally built relationships with corporate partners generating $800,000 in revenue
• With 178 rooms three restaurants and bars plus a night club , meeting room
conference centre , mini market, spa and beach club.
• Designed a 1500 thousand people night club which generated ext $1 million
annually ra revenue
• Responsible for overall property concept, floor plans, room design, menus and
pricing
Hospitality services in Asia
13. studentposters.co.uk
Education & Qualifications:
•1979-1983 B.A. (Hons), University of Lancaster, St. Martin’s College.
•1977-1979 Clarendons College, Nottingham
•1970-1977 Alderman Willem Derbyshire School,
Training /Licenses /Certificates
•B.A. (Hons), University of Lancaster, St. Martin’s College in Educational
and Professional Primary Studies with Environmental practice of Teaching.
•British Institute of Innkeepers’ Certificate of Hospitality Management.
•Core Skills Program Certificate in Hospitality and Food and Beverage
Management.
•Restaurant Operations and Staff Training City and Guilds.
•Bar Staff Operations Food and Beverage Management and Staff Training
City and Guilds
•Chef Studies 701 & 702 City and Guild level.
•Security & Specialist Protection at City and Guild level
•Safety Officer at City and Guild level
•Health & Safety Certificate at City and Guild level
•Certificate of Crowd Control and Quick Response Certificate City and
Guilds Hospitality services in Asia
14. studentposters.co.uk
Education & Qualifications:
,
Training /Licenses /Certificates
Masters certificate Analytical Management- 2009 Master Class
Management
Masters certificate Business Management- 2009 Master Class
Management
Masters certificate Financial Management- 2009, Master Class
Management
Masters certificate Marketing Management- 2009 Master Class
Management
Masters certificate Operations Management- 2009, Master Class
Management
Hospitality services in Asia
15. studentposters.co.uk
In Transition and
Seeking Opportunities
• I am a “Hospitality Specialist” who worked my way up the ranks and,
because I understand what it takes to do the job, I train and lead people to be
successful.
• I am a hotel manager who excels at providing guest service and fiscal
responsibility because I love what I do. I can work with the details while
keeping the big picture in mind.
• I am seeking opportunities ideally seeking a challenging role (General
Manager / Hospitality Management / Facilities Management / Director of
Operations F&B, logistics related, catering) that leverages my core
competencies and experience. This would include considering remote
sites/locations in any of the developing markets.
For client list follow link http://clentshsia.blogspot.com/
Forward leads to michaelashn@gmail.com
Hospitality services in Asia