1. Michael McKay
4515 Bennett Rd, Burlington, Ontario L7L 1Y5
Email: mckaymg@hotmail.com
LinkedIn: http://www.linkedin.com/pub/3/84a/16
Cell: 905-334-9134
Quality Skills:
 Team Leader – Preparing daily workloads for staff, mentoring and motivating team to deal with and resolve problems
in a timely manner. Implementin new initatives. Involved in the recroutment of new staff.
 Change, configuration, and release management specialist, with hands on knowledge of a variety of version
control, bug tracking and configuration management tools most recently with SVN, Mercurial, TRUEChange and
Continuus (CM Synergy)
 Experience working along all stages of the software development life cycle, including development, quality
assurance, building, testing, release, and support with strong Release/Deployment and Build Management and
Version Control skills
 Skilled in managing projects, training, hiring, mentoring and knowledge transfer skills with analytical abilities
and problem solving skills, strong customer service as internal support to developers and external support as needed.
Intermediate Administrator/User of Continuus/CM and Change Synergy (Problem tracking tool within Continuus).
Monitor, analyze and document deficiencies in process to drive results on process improvements
 Excellent communication skills, with experience in documentation and technical writing
 Defining, improving and the documenting of Release and Build management procedures and processes that
enabled my employers to quickly and accurately adhere to in-house and ISO requirements and produce a class “A”
product. Experience with Weblogic and Websphere UNIX Korn Shell, AIX as the interface to the UNIX environment.
Work with C++ from a Build Management perspective. Java from a Build Management perspective. ANT. Working
knowledge Windows XP, 2000, Windows NT 4.0 Windows 98 and Lotus Notes and MS Outlook. Working knowledge
of WordPerfect 5.1/5.2 & 6.1, Lotus 123 for Windows, MS office, MS Word 2000, MS Excel 2000 and MS Project
2003. MS Source Safe, IBM’s CMVC and IBM's Visual Age
TeamConnection
 Enjoy being innovative; performing tasks requiring precision and methodical approach
Good decision-making and problem solving skills
EMPLOYMENT HISTORY:
Build, Deployment and Application Support Manager Jun 2009 – Present
Ticoon Technology Inc., Toronto Ontario
• Prepared project plans for the tracking of the deployment of applications to the production environments using MS
project.
• Arranged for and allocated appropriate resources to support all release initiatives whether it be patch releases or
large release initiatives with the managers of various departments.
• User of Hudson to build all of the code that is deployed to the QA environements
• Prepare, coordinate and deploy to all customer UAT and Production environments
• User of Jira on a daily basis
• Change and Configuration Management was done through coordinating communications with Operations, QA and
development ensuring all environments (QA, UAT and Production) were able to support new and ongoing initiatives.
• Manage NOC (Network Operating Center) team with 24 hour support. Hiring, Mentoring and training staff.

2. Michael McKay
Cell: 905-334-9134
EMPLOYMENT HISTORY CONT’D:
Configuration and Release Manager(Toronto Office) Sep 2005 – Feb 2009
Network Solutions, Herndon Virginia
Technical Skills: Process Control, Configuration and Release Management TRUEchange, Test Director (Mercury tool)
• Prepared project plans for the tracking of the deployment of applications to the production environments using MS
project.
• Arranged for and allocated appropriate resources to support all release initiatives whether it be patch releases or
large release initiatives with the managers of various departments.
• Tracked all steps of the Software Development Life Cycle using MS Project
• Introduced processes to the Toronto office of Network Solutions
• Controlled and tracked the changes that went through the entire release process
• Resource of knowledge of the CM change tool (TRUEchange) and release control process for the development
teams.
• Coordinate the deployment of software and web hosting applications with two teams of developers in Toronto and
systems administrators located in Herndon Virginia
• Leading the Release function of the program to achieve it's objectives through good leadership, planning, execution
and delivery
• Effective liaison with Quality Assurance, the Project Management Office and Product Management on the delivery of
individual releases
• Effective planning and ongoing maintenance of the Release Schedule for the Toronto Office working with the Toronto
development teams and QA to ensure that releases were successful.
• Release Management for the Toronto office preparing roll out and roll back plans, deciding to move forward or not
deploy, ensuring as well that any one-offs in production were appropriately tracked and included in upcoming releases
• Change and Configuration Management was done through coordinating communications with Operations, QA and
development ensuring all environments (QA and Production) were able to support new and ongoing initiatives.
Software & Build Administrator Oct 2004 – Sept 2005
Cedara Software Corp
Technical Skills: Continuus(Telelogic), Change Synergy, Windows 2003, Java, MS Office, .Net, HTML, XML
• Controlled the code in the Continuus(Telelogic ) repository for applications built in Java, J #, Visual C+
• Migrated new and existing code to repository as required
• Built all code within the code repository as required
• Released built software applications to internal and external customers as required
• Manage version control of documentation using Continuus(Telelogic)
• Lead and participate in meetings to discuss and plan project development. These meetings take place throughout
the entire development cycle of the various products. Used MS Project to track the projects.
Configuration Management Analyst Sept 1998 to Apr 2004
Systems Xcellence (SXC) Milton, Ontario
Technical Skills: Continuus(Telelogic), Change Synergy, Windows NT, Visio, MS Office, HTML, XML, Perl
• Controlled the code in the Continuus(Telelogic) repository for applications built using UNIX tools, Powerbuilder, Java,
Visual C+
• Migrated new and existing code to repository as required
• Built all code within the code repository as required
• Released built software applications to internal and external customers as required the timely preparation and release
of software shipments to customers and the built both the server (UNIX) and client (Powerbuilder and Java) portions
of the applications that were apart of these shipments.
• Involved in all levels of the software development life cycle from inception to post mortem stage
• Researched and selected configuration management tools for SXC and helped migrate code from TeamConnection
to Continuus, to find and resolve link errors in documents
• Hired and interviewed staff as required
• Trained staff in either formal or informal settings by conducting interviews for employment at SX as required.

3. • Administrator of the Infrastructure department’s Intranet Page
• Team Leader for Plog (Problem Log Resolution) following Plogs from beginning through the various stages to
completion/resolution. This was done using CM Change Synergy.
Michael McKay
Cell: 905-334-9134
EMPLOYMENT HISTORY CONT’D:
Corporate Change Analyst March 1987 – Sep 1998
Canadian Depository for Securities
Toronto and Montreal
Technical Skills: Windows 3.1, Filenet, UNIX
• Multi-task a variety of non-technical positions while introducing myself through CDS opportunities to the technical
portions of the financial business
• Implemented a new division in the Montreal Branch office making it a reality
• Trained staff as required
• Hardware and Software resource in Toronto and Montreal
AWARDS
 Recognition for timely preparation of Software release to major Customer while at SXC
 Nominated in the Customer Service and Technical Category for both Employee of the Year and of the Quarter while
at SXC.
 In October of 2000, received Award and recognition for work on a major project for SXC
 January 2006 received an Award of Achievement from Network Solutions for implementing processes in release and
change management
References
• Available upon request