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Communication Basics - Unit 1
1.
Communication Basics Business Communication
& Presentation – Unit 1
2.
What is Communication?
The process of conveying to others, and receiving from them, information, ideas, feelings, and beliefs
3.
Two Types of
Communication • Verbal • Nonverbal
4.
Communication affects your
ability to . . . • Understand others • Establish relationships • Perform in most situations
5.
Ways that we
convey and receive information Speaking Verbal Conveying Writing Verbal Conveying Reading Verbal Receiving Listening Verbal Receiving
6.
The Communication Process
• Sender • Message • Receiver • Feedback
7.
Reasons for Sending
Messages • To express an idea or need • To respond or react to messages
8.
Two Types of
Business Communication • External communication • Internal communication
9.
Three Types of
Internal Communication • Upward • Lateral • Downward
10.
Barriers to Communication •
Sending barriers • Receiving barriers • Language barriers • Cultural barriers
11.
Bibliography Means, T. L.
(2010). Business communication. Mason, OH: South Western Cengage Learning.
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