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BRANDING	
  
IN	
  THE	
  NON-­‐PROFIT	
  SPACE	
  
Prakhar	
  Gupta	
  
Malvika	
  Jain	
  
Megha	
  Dada	
  Chawdhry	
  
WHY ARE WE TALKING ABOUT THIS?
FROM THE HORSE’S MOUTH:
WHAT ARE THE ORGANIZATIONAL CHALLENGES
YOU BELIEVEYOU CAN ADDRESS THROUGH
STRONG BRANDING AND MARKETING?
DONORS
VOLUNTEERS
PR AND MEDIA
GOVERNMENT RELATIONS
CORPORATE PARTNERSHIPS
SHARE OF VOICE ANDVISIBILITY
CREDIBILITY
DO THESE RING A BELL?
REACH
Different studies undertaken globally show that a person’s decision to donate and
engage was heavily influenced by their impression of the organization, the tone of a
charity’s communication and its ability to provide emotional and intellectual stimulation.
IT ALL ADDS UP:
The survival of current NGOs depends
on their current ability to publicly
sustain an issue and to be seen by those
interested as the key driver for
processing and transforming the
Matter
One	
  of	
  the	
  most	
  viewed	
  videos	
  on	
  the	
  internet	
  	
  
Today.	
  Crossed	
  the	
  100	
  MILLION	
  views	
  barrier	
  in	
  	
  
Less	
  than	
  6	
  days	
  in	
  2012	
  	
  
•  A portion of your success is gauged by how others perceive your organization.
•  You flourish on trust and reliance to raise awareness, initiate actions and for fund
raising rather than profit.
•  The right branding will allow you distinguish yourself from others
Branding is more important for you than for-profits as you are in the business
of cooperating and not competing
17%	
  
83%	
  
NGOs	
  having	
  a	
  marke0ng	
  department	
  
Yes	
   No	
  
NOT TOO MANY TAKERS?
Source:	
  	
  
BUT	
  ARE	
  THERE	
  INHERENT	
  ADVANTAGES	
  FOR	
  YOU	
  TO	
  EXPLORE?	
  
“Branding started out because customers do did not have personal
relationships with the people behind growing companies. Companies
had to create stories and characters for consumers to relate to their
products.”
YOU ALREADY HAVE AUTHENTIC RELATIONSHIPS, STORIES
AND CHARACTERS INTHE FORM OF PEOPLEYOU HAVE
WORKEDWITH
HOW DOYOU LEVERAGE THEM?
……………………THE	
  RIGHT	
  MESSAGE	
  AND	
  MEDIUM	
  	
  
THE RIGHT MESSAGE
‘IS ABOUT THE RIGHT APPROACH’
Non-profit brand IDEA methodology:
Integrity
Democracy
Ethics
Affinity
BRAND
close alignment between internal brand identity and external brand image
organization trusts its members, staff, participants, and volunteers to
communicate their own understanding of the organization’s core identity.
brand itself and the way it is deployed reflect the core values of the
organization.
brand is a good team player, working well alongside other brands, sharing
space and credit generously,
THE RIGHT MEDIUM:
‘IS WHEREYOUR AUDIENCE IS’
TRADITIONAL MEDIA AND PR
SOCIAL MEDIA: DIGITAL WEB, MOBILE TECHNOLOGY
LEVERAGING
TRADITIONAL
MEDIA
VOLUNTEERS DONORS MEDIA CORPORATE
PARTNERSHIPS
PARTNER NGOS GOVERNMENT
MULTIPLE STAKEHOLDERS: IDENTIFY THEM
INITIATE AND INCREASE FREQUENCY OF A DIALOGUE
Conven0onal	
  Marke0ng	
  Media	
  s0ll	
  underleveraged	
  
Newspapers	
  
Television	
  
Radio	
  
Website	
  
Brochures	
  
Adver[sements	
  
Celebrity EndorsementsPartner with schools and corporates
Sales & Exhibitions
Events and workshops
P&G Shiksha
Aditya Birla Group: ModelVillages
Corporate Partnerships
Saturated medium?
Not if you have a
compelling story.
Taproots	
  Domes[c	
  
Violence	
  Campaign	
  
WWF	
  an[-­‐poaching	
  
LEVERAGING
SOCIAL
MEDIA
WHY GO SOCIAL?
Increasing no. of users
Global Medium
Wider Reach
Low Cost
High Engagement
Greater Impact
Leveraging Digital Media:What can you use it for?
 Raise Public awareness for your cause
 Raise funds for your cause
 Reach new constituents & supporters
 Build a community of passionate champions
 Get people to take real-world actions
TEACH FOR INDIA
Partnered	
  with	
  large	
  corporates	
  and	
  founda[ons	
  for	
  the	
  funding	
  requirements	
  	
  	
  
Exploited	
  both	
  tradi[onal	
  as	
  well	
  as	
  digital	
  medium	
  to	
  spread	
  awareness,	
  gain	
  publicity	
  and	
  recruit	
  
volunteers.	
  
The Akanksha Foundation
Use of internet to rope in volunteers. Created several inspirational videos to
spread awareness.
Swechha Foundation
Have created a huge support community on online forums. Used the forums to reach the volunteers for
various activities. Have managed to secure continuous participation from various schools and colleges.
Organize events and publicize them to spread awareness about causes and upcoming campaigns
Bell Bajao
High on visual and engaging content,
some of the campaigns went viral.
Action oriented messaging.
Actively build and engage with their
online community.
BLANK	
  NOISE	
  USES	
  SOCIAL	
  MEDIA	
  
ACTIVATION	
  FOR	
  CONTENT	
  
AGGREGATION	
  AND	
  FOR	
  ORGANIZING	
  
OFF-­‐LINE	
  INITIATIVES	
  LIKE	
  “SAFE	
  CITY	
  
PLEDGE”	
  
Laying the groundwork before you start
Understand that social media is a series of stages: crawl, walk, run, fly
Create a Strategic Plan with realistic, concrete goals
(reach, identify theme to be spoken about- actionable results
Identify internal and external influencers
Consider how you can create content and induce outsiders to create content
Only after you have a Plan do you turn to the tools
Listen deeply
Figure out what to measure (influence, conversion, engagement degree and not pure
reach and impressions in isolation)
Be flexible and nimble. Iterate as you go along.
You will make mistakes as you go along, but the key lies in iteration, iteration and iteration!!
WRAP-UP
DON’T	
  NEGLECT	
  YOU’RE	
  BRAND!	
  YOU	
  HAVE	
  ONE!	
  
IDENTIFY	
  AND	
  ENGAGE	
  YOUR	
  STAKEHOLDERS	
  EARLY	
  
UNDERSTAND	
  THEIR	
  MEDIA	
  CONSUMPTION	
  HABITS	
  AND	
  	
  
TARGET	
  ACCORDINGLY	
  
DRIVE	
  THE	
  MESSAGE	
  HOME	
  
Iden[fy	
  and	
  engage	
  early:	
  Crowd-­‐sourced	
  and	
  high	
  delega[on.	
  	
  
Branding	
  intact	
  with	
  tool-­‐kits	
  and	
  design	
  guidelines	
  shared	
  across	
  mul[ple	
  languages	
  
hep://onebillionrising.tumblr.com/post/46908776369/one-­‐billion-­‐rising-­‐social-­‐campaign-­‐overview	
  
Sources
hep://www.un.org/esa/socdev/ngo/docs/2012/social-­‐media-­‐ngos.pdf	
  
Karamyog.com	
  
hep://www.slideshare.net/SocialSamosa/digital-­‐snapshot-­‐may-­‐2013	
  
hep://www.fastcoexist.com/1680582/the-­‐smallest-­‐nonprofits-­‐should-­‐have-­‐the	
  
-­‐most-­‐powerful-­‐brands	
  

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Branding in the non-profit space

  • 1. BRANDING   IN  THE  NON-­‐PROFIT  SPACE   Prakhar  Gupta   Malvika  Jain   Megha  Dada  Chawdhry  
  • 2. WHY ARE WE TALKING ABOUT THIS?
  • 3. FROM THE HORSE’S MOUTH: WHAT ARE THE ORGANIZATIONAL CHALLENGES YOU BELIEVEYOU CAN ADDRESS THROUGH STRONG BRANDING AND MARKETING?
  • 4. DONORS VOLUNTEERS PR AND MEDIA GOVERNMENT RELATIONS CORPORATE PARTNERSHIPS SHARE OF VOICE ANDVISIBILITY CREDIBILITY DO THESE RING A BELL? REACH
  • 5. Different studies undertaken globally show that a person’s decision to donate and engage was heavily influenced by their impression of the organization, the tone of a charity’s communication and its ability to provide emotional and intellectual stimulation. IT ALL ADDS UP:
  • 6. The survival of current NGOs depends on their current ability to publicly sustain an issue and to be seen by those interested as the key driver for processing and transforming the Matter One  of  the  most  viewed  videos  on  the  internet     Today.  Crossed  the  100  MILLION  views  barrier  in     Less  than  6  days  in  2012    
  • 7. •  A portion of your success is gauged by how others perceive your organization. •  You flourish on trust and reliance to raise awareness, initiate actions and for fund raising rather than profit. •  The right branding will allow you distinguish yourself from others Branding is more important for you than for-profits as you are in the business of cooperating and not competing
  • 8. 17%   83%   NGOs  having  a  marke0ng  department   Yes   No   NOT TOO MANY TAKERS? Source:    
  • 9. BUT  ARE  THERE  INHERENT  ADVANTAGES  FOR  YOU  TO  EXPLORE?  
  • 10. “Branding started out because customers do did not have personal relationships with the people behind growing companies. Companies had to create stories and characters for consumers to relate to their products.”
  • 11. YOU ALREADY HAVE AUTHENTIC RELATIONSHIPS, STORIES AND CHARACTERS INTHE FORM OF PEOPLEYOU HAVE WORKEDWITH
  • 12. HOW DOYOU LEVERAGE THEM? ……………………THE  RIGHT  MESSAGE  AND  MEDIUM    
  • 13. THE RIGHT MESSAGE ‘IS ABOUT THE RIGHT APPROACH’ Non-profit brand IDEA methodology: Integrity Democracy Ethics Affinity BRAND close alignment between internal brand identity and external brand image organization trusts its members, staff, participants, and volunteers to communicate their own understanding of the organization’s core identity. brand itself and the way it is deployed reflect the core values of the organization. brand is a good team player, working well alongside other brands, sharing space and credit generously,
  • 14. THE RIGHT MEDIUM: ‘IS WHEREYOUR AUDIENCE IS’ TRADITIONAL MEDIA AND PR SOCIAL MEDIA: DIGITAL WEB, MOBILE TECHNOLOGY
  • 16. VOLUNTEERS DONORS MEDIA CORPORATE PARTNERSHIPS PARTNER NGOS GOVERNMENT MULTIPLE STAKEHOLDERS: IDENTIFY THEM INITIATE AND INCREASE FREQUENCY OF A DIALOGUE Conven0onal  Marke0ng  Media  s0ll  underleveraged   Newspapers   Television   Radio   Website   Brochures   Adver[sements  
  • 17. Celebrity EndorsementsPartner with schools and corporates Sales & Exhibitions Events and workshops
  • 18. P&G Shiksha Aditya Birla Group: ModelVillages Corporate Partnerships
  • 19. Saturated medium? Not if you have a compelling story. Taproots  Domes[c   Violence  Campaign   WWF  an[-­‐poaching  
  • 21. WHY GO SOCIAL? Increasing no. of users Global Medium Wider Reach Low Cost High Engagement Greater Impact
  • 22. Leveraging Digital Media:What can you use it for?  Raise Public awareness for your cause  Raise funds for your cause  Reach new constituents & supporters  Build a community of passionate champions  Get people to take real-world actions
  • 23. TEACH FOR INDIA Partnered  with  large  corporates  and  founda[ons  for  the  funding  requirements       Exploited  both  tradi[onal  as  well  as  digital  medium  to  spread  awareness,  gain  publicity  and  recruit   volunteers.  
  • 24. The Akanksha Foundation Use of internet to rope in volunteers. Created several inspirational videos to spread awareness.
  • 25. Swechha Foundation Have created a huge support community on online forums. Used the forums to reach the volunteers for various activities. Have managed to secure continuous participation from various schools and colleges. Organize events and publicize them to spread awareness about causes and upcoming campaigns
  • 26. Bell Bajao High on visual and engaging content, some of the campaigns went viral. Action oriented messaging. Actively build and engage with their online community.
  • 27. BLANK  NOISE  USES  SOCIAL  MEDIA   ACTIVATION  FOR  CONTENT   AGGREGATION  AND  FOR  ORGANIZING   OFF-­‐LINE  INITIATIVES  LIKE  “SAFE  CITY   PLEDGE”  
  • 28. Laying the groundwork before you start Understand that social media is a series of stages: crawl, walk, run, fly Create a Strategic Plan with realistic, concrete goals (reach, identify theme to be spoken about- actionable results Identify internal and external influencers Consider how you can create content and induce outsiders to create content Only after you have a Plan do you turn to the tools Listen deeply Figure out what to measure (influence, conversion, engagement degree and not pure reach and impressions in isolation) Be flexible and nimble. Iterate as you go along. You will make mistakes as you go along, but the key lies in iteration, iteration and iteration!!
  • 29. WRAP-UP DON’T  NEGLECT  YOU’RE  BRAND!  YOU  HAVE  ONE!   IDENTIFY  AND  ENGAGE  YOUR  STAKEHOLDERS  EARLY   UNDERSTAND  THEIR  MEDIA  CONSUMPTION  HABITS  AND     TARGET  ACCORDINGLY   DRIVE  THE  MESSAGE  HOME  
  • 30. Iden[fy  and  engage  early:  Crowd-­‐sourced  and  high  delega[on.     Branding  intact  with  tool-­‐kits  and  design  guidelines  shared  across  mul[ple  languages   hep://onebillionrising.tumblr.com/post/46908776369/one-­‐billion-­‐rising-­‐social-­‐campaign-­‐overview  
  • 31. Sources hep://www.un.org/esa/socdev/ngo/docs/2012/social-­‐media-­‐ngos.pdf   Karamyog.com   hep://www.slideshare.net/SocialSamosa/digital-­‐snapshot-­‐may-­‐2013   hep://www.fastcoexist.com/1680582/the-­‐smallest-­‐nonprofits-­‐should-­‐have-­‐the   -­‐most-­‐powerful-­‐brands