Mechelle Davidson
13 SlideShares 2 Followers 2 Folgens
Personal Information
Unternehmen/Arbeitsplatz
Portland, Oregon Area United States
Beruf
Ticketing Serv.Center Manager at TicketsWest Pacific Coast of RLHC
Branche
Entertainment / Sports
Webseite
http://www.beyond.com/Mechelle-davidson
Info
My goals are to train and support outstanding service and support agents, who live with passion, expectations, and positive energy toward providing the best experiences for their customers. I absolutely believe in improved customer satisfaction and first call resolution, with a previous track record for improving both. With amazing service teams, customer advocates, technical support teams personnel, I can provide insight, direction, and training to better develop agents for a call center environment. Increasing first contact resolution of all external customers, without customer escalations showing an increase. The key is for customer service representatives to be very open, positive, a...
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dog research science evolution reaffirming support service customer satisfaction customer interaction scoring quality assessment score card
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Personal Information
Unternehmen/Arbeitsplatz
Portland, Oregon Area United States
Beruf
Ticketing Serv.Center Manager at TicketsWest Pacific Coast of RLHC
Branche
Entertainment / Sports
Webseite
http://www.beyond.com/Mechelle-davidson
Info
My goals are to train and support outstanding service and support agents, who live with passion, expectations, and positive energy toward providing the best experiences for their customers. I absolutely believe in improved customer satisfaction and first call resolution, with a previous track record for improving both. With amazing service teams, customer advocates, technical support teams personnel, I can provide insight, direction, and training to better develop agents for a call center environment. Increasing first contact resolution of all external customers, without customer escalations showing an increase. The key is for customer service representatives to be very open, positive, a...
Tags
dog research science evolution reaffirming support service customer satisfaction customer interaction scoring quality assessment score card
Mehr anzeigen