Mechelle Davidson

Portland, Oregon Area United States

Ticketing Serv.Center Manager at TicketsWest Pacific Coast of RLHC

Entertainment / Sports

My goals are to train and support outstanding service and support agents, who live with passion, expectations, and positive energy toward providing the best experiences for their customers. I absolutely believe in improved customer satisfaction and first call resolution, with a previous track record for improving both. With amazing service teams, customer advocates, technical support teams personnel, I can provide insight, direction, and training to better develop agents for a call center environment. Increasing first contact resolution of all external customers, without customer escalations showing an increase. The key is for customer service representatives to be very open, positive, a...