Generic overview for SlideShare

1. Litle & Co. Capabilities Preview for LivePerson A payments partner providing insight for business growth October 12th, 2010

2. What does Litle & Co. have to offer? Who is Litle & Co. ? Geographic Coverage Serving Our Clients Technology Payment Types-Capabilities Top Clients

3. Who is Litle & Co.? Roots Founded first payment processing firm dedicated to serving directly-marketed brands (1980s) First platform we built became the card-not-present core of JP MorganChase-First Data joint venture, Chase Paymentech Rich legacy in working with brands that sell directly to consumers. Have led direct retail brands

4. Who is Litle & Co.? Today Leading financial technology company One of the largest, private, non-bank proprietary processing platforms serving the card-not-present marketplace Client-obsessed, success culture Recognized for growth, technology and exemplary customer service: 2010 Stevie Award for Excellence in eCommerce Customer Service 2010 #5 Boston Business Journal’s Annual Pacesetters based on revenue growth 2009Net Promoter Score (NPS) 73 creates kindred spirit with global customer-obsessed cultures such as Amazon.com,Apple and Nike 2008#8 on Entrepreneur Magazine’s 100 Fast-Growth American Companies 2006 CIO 100 Award for agile software deployment methodology 2006#1 on Inc 500

6. Maintain direct connections to the Card Associations, underwrite our own risk and have built, own and continue to maintain our primary processing platform

7. Specific expertise in card-not-present transactions; deep knowledge of Best Practices, Card Association Regulations and PCI and Data Security requirements

9. Helped develop CID for American Express, later copied by Visa & MasterCard (CVV2).

10. Payments Evangelist Tom Pouliot (previously VP, Electronic Commerce for MasterCard International) serves today on a number of initiatives including regulations, interchange and operating procedures

11. Serve on Discover Network Acquirers Operations Committee

12. Actively engaged with all card brands and trade associations representing and protecting the Direct Marketing industries’ overall interests and business practices

17. Each data-center is capable of handling over 2x our peak volume.

18. A constant incremental refresh approach ensures our technology never-ages, and that we avoid risky “forklift” upgrades.

21. Top Customers: Big Brands, Big Needs

22. Serving Our Clients Relationship Management Structure Dedicated Senior Relationship Manager operates as a single point-of-contact and internal Litle & Co. value-advocate for LivePerson. Leads data analysis and interpretation, and strategic consultation on best practices and process efficiencies. Compliance & Chargeback Team Partners with clients on PCI compliance, Card Brand regulations, customized chargeback management plans and process improvement.

24. Formal, Regular Business Reviews of transaction management activity; trend analyses, action planning for business and process improvement for cost reduction and revenue growth

25. Comprehensive Proactive Merchant Communications Program offering timely and relevant updates from card associations, regulatory and compliance notifications, and industry trends.

26. Annual Client Conference, an opportunity to meet and network with peer merchant groups and access the latest product developments.

29. Domestic and Foreign Presentment & Settlement

30. 100+ presentment currencies that Visa and MasterCard support

31. Settlement in U.S. Dollars, Canadian Dollars, Great Britain Pounds, Euros, Japanese Yen, Hong Kong Dollars, and Australian Dollars.

33. We provide you with the best service in the payments business

34. We Reinforce it with the most relevant, actionable thinking—true partnership and consultation

35. We build proprietary payment applications and solutions driven by the smartest engineered programs available

36. We provide value and help LivePersonproduce real results