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Mathew George
Retail operations manager
Landmark Retail, PB 49936, Al Omariya 85154, Kuwait
M: +965-97223503 T: +965-23720551 E: mattsgeo@gmail.com
Job Objective:Searchingforthe opportunitytoworkas SeniorManagerRetail Operationsby securingapositionwith
growingfirm.
Retail operationsprofessionalwithover20years progressive experienceinstrategicplanning,improvingoperational
efficiency,teambuildingandproject management. Able toquicklyunderstandcomplexconcepts,identifyandsolve
problems,turnideasintological strategies,andimplementsystemsthatoptimize productivityandcustomer
satisfaction,decreaseoperatingexpensesandincrease bottomline.
Highlightsof Qualifications:
 Huge experiencein retail sales
 Excellentmathematical andcommunicationskills
 Amazingabilitytoread,write,analyze andinterpretbusinessreports, correspondence andprocedures
effectively
 Exceptional abilitytoidentifyandresolve problemsintimelymanner
 Provenability tobuildproductive teamsthatdeliverexceptionalcustomerservice
 Unique abilitytoidentifyandimplementcostsavingmeasures
 20 year track recordof meetingall budgetandrevenueprojections
Core Knowledge andSkills:Retail Merchandising,Recruitment&Retention, Operations,Store Planning&Design,Team
Leadership, CoachingandMentoring,ProfitandLoss,LossPrevention,Personnel TrainingandDevelopment
PROFESSIONAL EXPERIENCE
Landmark Retail, Kuwait -- 2004 - Till date
Retail OperationsManager- Fashion&FootwearDivision
Core Responsibilities:
 Handlingofthree verticalsof footwear division,,
o High - ShoeMartInternational –KurtGeiger,SteveMadden, Pablosky, Dumond,Carpisa,StrideRight
o Mid - ShoeMart- Home grownbrand(largestfootwearchaininME)
o Value - Shoexpress - Home grownbrandin value segment

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 Key Role:
o Strategiesandbudgetplanningwiththe seniormanagement
Coordinate withBuyersandBrandmanagersinHO on the inventorymanagement
Manage stores andbusinesspartnersensuringopencommunication channel.
Analyze markettrendsand develop businessplanensuringitsimplementationandachievementof
businessgoalsandobjectives.
Ensure brand presentationisupto mark throughwell merchandisedandstockedsalesfloor.
Review,evaluate andprioritize store operationsand requirements, helpinperformance improvement.
Supportand motivate staff tofollow andachieve operational goalsandstrategies.
o Adhere topoliciesandprocedures inall store operations.
Recruit,develop andretainsalesteamandevaluateeachmember’sperformance.
Train businessaspectstothe teamandarrange othertrainingsessions.
Counsel,motivateandmentorall levelsof staff.
Prepare andanalyze sales reports.
Additional Responsibilities:
Oversee the operationsinEgypt,Jordan,LebanonandIraq(Erbil)
o Provide supporttothe CountryManager intraining, merchandising&VMstandards
o Ensure the smoothstocks flowfromUAE withouthavingproblemsof importcompliance issues
o Assistingin new locationidentification
ShoeMart , Dubai,UAE - 1993 to2004
StoreManager
Managed everyaspectof store operations.Trainedanddevelopedstore staff incustomerservice techniques.Monitored
and implementedcorporate programsinsalesandmerchandising.Directedlarge store teamtocreate a sales
environmentthatconsistentlymetexpectedsalesgoalsandreducedoperatingcosts.
EDUCATION
Bachelor of BusinessAdministration, BombayUniversity,1992
References:
Availableon request.