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Marketing 2.0

6/17/2009   www.marqui.com
Restructure like Google?




              http://www.cbc.ca/thehour/videos.html?id=1080824394



6/17/2009                     www.marqui.com                        2
What is Web 2.0




               http://upload.wikimedia.org/wikipedia/commons/a/a7/Web_2.0_Map.svg
       http://upload.wikimedia.org/wikipedia/commons/a/a7/Web_2.0_Map.svg
Before: What is the best laundry detergent?



                             • Marketing 1.0
                                     – Print & TV ads build brand

                                     – Eye level at the self

                                     – Ask your mother




6/17/2009           www.marqui.com                                  4
Now: What is the best laundry detergent?



                             • Marketing 2.0
                                     – Online advertising

                                     – Google position

                                     – Ask the world




6/17/2009           www.marqui.com                          5
Pay-per-click




6/17/2009   www.marqui.com
                             Organic results               6
6/17/2009   www.marqui.com   7
6/17/2009   www.marqui.com   8
Marketing 2.0 is changing relationships

Marketing 1.0                                    Marketing 2.0
Websites from brochure-ware                      Engagement / lead capture
One-way communications                           two-way conversations
Marketing + sales silos                          integrated revenue
                                                 generation
Intangible value of marketing                    Real-time measurement /
                                                 optimization
Traditional media advertising                    Rich media / pay-per-click




Recession provides burning platform for marketing accountability

6/17/2009                       www.marqui.com                                9
Value is in an holistic approach

                         Attract
 Web Content             Engage
 Management
                         Capture
                                                         Marketing
                         Nurture
                                                        Automation
                        Lead score          Campaign
                                           Management
                        Sales-cycle
            CRM / SFA
                         Revenue



6/17/2009                 www.marqui.com                    10
Lead capture




                          Rich media




            Engagement             Conversations



6/17/2009      www.marqui.com                                 11
                                                http://www.myhalo.com
Refining your web strategy




            Key questions for you to consider…




6/17/2009                 www.marqui.com         12
Refining your marketing 2.0 strategy
1. Is there an emerging 2.0 conversation online within my
   industry or about my company?

      The answer of yes or no could mean an opportunity for you. Places to look…


      – Google your company name and your competition
      – Analyze competitors and industry leader sites, here and abroad
      – Analyze key client sites
      – Inventory industry publications and search their sites for blogs, your company
        and your competition
      – Google Alerts & blog search, Technorati and Twitter search are some other
        options



6/17/2009                             www.marqui.com                                 13
Refining your marketing 2.0 strategy
2. How do customers and prospects buy my products & services
   or those of my competitors?
      – Does the web play a role?
      – Could it play a role?
      – How do prospects get educated about similar solutions?


3. If a prospect wanted to search the net for a product or
   service like mine - what would they search for?
      – Where does my company come up on organic search?
      – Should we consider a pay-per-click ad?




6/17/2009                           www.marqui.com               14
Refining your marketing 2.0 strategy
4. Do I know who comes to my site; do they stay; do they
   return? What do they read on my site and for how long?
     –      Google Analytics is a good starting place


5. Am I giving clients and prospects a platform to interact with
   us on our site?




6/17/2009                               www.marqui.com             15
Refining your marketing 2.0 strategy
6. Is there a call-to-action or a way that I can capture a lead?
      –     At the search level
      –     At the site level
      –     Targeted landing pages
      –     Through affinity programs
      –     Advertising
      –     Email campaigns to customers and prospects
      –     Which search referrals result in the most leads and sales?




6/17/2009                                www.marqui.com                  16
Search Engine Marketing taking traditional advertising budget




6/17/2009                  www.marqui.com                       17
Refining your marketing 2.0 strategy
7. How do we nurture leads online?
      – Do we do regular content / information rich webinars?
      – Do we do drip campaigns?
      – Do we need a customer relationship management tool to manage our leads
        and client activity?
      – How should we be integrating offline activities?




6/17/2009                          www.marqui.com                                18
Refining your marketing 2.0 strategy
8. Should we be involved in social media?
      –     Does our audience use social media?
      –     How does social media fit with our other marketing tactics?
      –     Are we prepared for the long term investment?
      –     What are the objectives – better SEO, demonstrate subject matter expertise,
            more leads




6/17/2009                               www.marqui.com                                    19
Marketing 2.0 world is happening

Presents opportunities and risks for every business

Are you listening or actively participating?

If it isn’t impacting your business, it probably will soon




6/17/2009                     www.marqui.com                 20
More questions?

    Email:    lance.neale@marqui.com
              richard.sharp@marqui.com
              ryan.stocker@marqui.com
              mike.cowan@marqui.com

    Phone:    604.682.7333




6/17/2009          www.marqui.com        21

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Marketing 2.0

  • 1. Marketing 2.0 6/17/2009 www.marqui.com
  • 2. Restructure like Google? http://www.cbc.ca/thehour/videos.html?id=1080824394 6/17/2009 www.marqui.com 2
  • 3. What is Web 2.0 http://upload.wikimedia.org/wikipedia/commons/a/a7/Web_2.0_Map.svg http://upload.wikimedia.org/wikipedia/commons/a/a7/Web_2.0_Map.svg
  • 4. Before: What is the best laundry detergent? • Marketing 1.0 – Print & TV ads build brand – Eye level at the self – Ask your mother 6/17/2009 www.marqui.com 4
  • 5. Now: What is the best laundry detergent? • Marketing 2.0 – Online advertising – Google position – Ask the world 6/17/2009 www.marqui.com 5
  • 6. Pay-per-click 6/17/2009 www.marqui.com Organic results 6
  • 7. 6/17/2009 www.marqui.com 7
  • 8. 6/17/2009 www.marqui.com 8
  • 9. Marketing 2.0 is changing relationships Marketing 1.0 Marketing 2.0 Websites from brochure-ware Engagement / lead capture One-way communications two-way conversations Marketing + sales silos integrated revenue generation Intangible value of marketing Real-time measurement / optimization Traditional media advertising Rich media / pay-per-click Recession provides burning platform for marketing accountability 6/17/2009 www.marqui.com 9
  • 10. Value is in an holistic approach Attract Web Content Engage Management Capture Marketing Nurture Automation Lead score Campaign Management Sales-cycle CRM / SFA Revenue 6/17/2009 www.marqui.com 10
  • 11. Lead capture Rich media Engagement Conversations 6/17/2009 www.marqui.com 11 http://www.myhalo.com
  • 12. Refining your web strategy Key questions for you to consider… 6/17/2009 www.marqui.com 12
  • 13. Refining your marketing 2.0 strategy 1. Is there an emerging 2.0 conversation online within my industry or about my company? The answer of yes or no could mean an opportunity for you. Places to look… – Google your company name and your competition – Analyze competitors and industry leader sites, here and abroad – Analyze key client sites – Inventory industry publications and search their sites for blogs, your company and your competition – Google Alerts & blog search, Technorati and Twitter search are some other options 6/17/2009 www.marqui.com 13
  • 14. Refining your marketing 2.0 strategy 2. How do customers and prospects buy my products & services or those of my competitors? – Does the web play a role? – Could it play a role? – How do prospects get educated about similar solutions? 3. If a prospect wanted to search the net for a product or service like mine - what would they search for? – Where does my company come up on organic search? – Should we consider a pay-per-click ad? 6/17/2009 www.marqui.com 14
  • 15. Refining your marketing 2.0 strategy 4. Do I know who comes to my site; do they stay; do they return? What do they read on my site and for how long? – Google Analytics is a good starting place 5. Am I giving clients and prospects a platform to interact with us on our site? 6/17/2009 www.marqui.com 15
  • 16. Refining your marketing 2.0 strategy 6. Is there a call-to-action or a way that I can capture a lead? – At the search level – At the site level – Targeted landing pages – Through affinity programs – Advertising – Email campaigns to customers and prospects – Which search referrals result in the most leads and sales? 6/17/2009 www.marqui.com 16
  • 17. Search Engine Marketing taking traditional advertising budget 6/17/2009 www.marqui.com 17
  • 18. Refining your marketing 2.0 strategy 7. How do we nurture leads online? – Do we do regular content / information rich webinars? – Do we do drip campaigns? – Do we need a customer relationship management tool to manage our leads and client activity? – How should we be integrating offline activities? 6/17/2009 www.marqui.com 18
  • 19. Refining your marketing 2.0 strategy 8. Should we be involved in social media? – Does our audience use social media? – How does social media fit with our other marketing tactics? – Are we prepared for the long term investment? – What are the objectives – better SEO, demonstrate subject matter expertise, more leads 6/17/2009 www.marqui.com 19
  • 20. Marketing 2.0 world is happening Presents opportunities and risks for every business Are you listening or actively participating? If it isn’t impacting your business, it probably will soon 6/17/2009 www.marqui.com 20
  • 21. More questions? Email: lance.neale@marqui.com richard.sharp@marqui.com ryan.stocker@marqui.com mike.cowan@marqui.com Phone: 604.682.7333 6/17/2009 www.marqui.com 21