Commercial Payment Cards: The U.S. and Global Markets and Trends, 6th Edition

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Commercial Payment Cards: The U.S. and Global Markets and Trends, 6th Edition

December 1, 2009

The commercial payment card market has undergone a transformation in recent years
as the associations and issuers strive to convince companies of the various benefits.
Once a fairly simple market comprising travel and entertainment cards and fuel cards,
the commercial payment card universe has become more complex with increased
segmentation and functionality. But the lines between products have also blurred
resulting in card products that combine several cards into one. Purchasing cards have
emerged as the champion of commercial payments with the expectation of eventually
replacing a substantial portion of paper-based procurement. The fact that commercial
cards capture a mere fraction of total commercial payments highlights the potential of
the opportunity at hand.

The financial crisis of 2008 that led to the economic meltdown in 2009 posed both a
hurdle and an opportunity for the commercial payment card market. On the one hand,
products such as small business cards suffered massive declines in purchase volume
and skyrocketing charge-off rates. On the other hand, the consolidation of several major
issuers and the weeding out of weaker players, combined with a new drive toward
corporate cost control and efficiency, may have set the stage for a quick recovery in
2010.

This Packaged Facts report, which has been renamed from corporate credit cards,
presents data and analysis on the global and U.S. market for commercial payment
cards. The report presents the size and growth of the market by examining key metrics
for the 2005-2009 period and providing forecasts through 2014. Included are
discussions and analysis of the various commercial payment card types, trends and
factors affecting their growth, and a focused analysis of commercial card end user
demographics and preferences. In addition, major card brands and issuers are profiled
to provide a competitive landscape.

Read an excerpt from this report below.

Methodology

Packaged Facts’ study of commercial payment cards is based on extensive secondary
research and interviews with industry and regional experts. Secondary sources include
data-gathered from relevant trade, business, and government sources, including card
industry journals, trade and general press (print and electronic), annual reports and
10(k) filings, company literature, consultancy publications, Packaged Facts reports,
websites and white papers.

Packaged Facts’ analysis of consumer behavior and demographics derives from the
spring 2009 Experian Simmons Market Research Bureau’s (New York, NY) adult
consumer surveys, which are based on approximately 25,000 respondents age 18 or
over.

What You’ll Get in this Report

Commercial Payment Cards makes important predictions and recommendations
regarding the future of this market, and pinpoints ways current and prospective players
can capitalize on current trends and spearhead new ones. No other market research
report provides both the comprehensive analysis and extensive data that Commercial
Payment Cards offers.

Plus, you’ll benefit from extensive data, presented in easy-to-read and practical charts,
tables and graphs.

How You Will Benefit from this Report

If your company is already doing business in the commercial payment card market, or is
considering making the leap, you will find this report invaluable, as it provides a
comprehensive package of information and insight not offered in any other single
source. You will gain a thorough understanding of the current market for commercial
payment cards, as well as projected markets and trends through 2014.

This report will help:

• Marketing Managers identify market opportunities and develop targeted
promotion plans for commercial payment cards.
• Research and development professionals stay on top of competitor initiatives
and explore demand for commercial payment cards.
• Advertising agencies working with clients in the banking and retail industries
understand the product buyer to develop messages and images that compel
businesses to use commercial payment cards.
• Business development executives understand the dynamics of the market and
identify possible partnerships.
• Information and research center librarians provide market researchers, brand
and product managers and other colleagues with the vital information they need
to do their jobs more effectively.

Table of Contents

Chapter 1: Executive Summary
Scope
Commercial Payment Card Categories
Products Out of Scope
Methodology
Global Payment Card Market Tops $1.0 Trillion
Figure 1-1: Global Commercial Payment Card Purchase Volume, 2005-2009 (in
billions $)
Small Business Cards Lead Decline
Table 1-1: Global Commercial Payment Card Volume by Category, 2005-2009
(in billions $)
U.S. Market Accounts for Bulk of Global Purchase Volume
Table 1-2: U.S. Commercial Payment Card Purchase Volume and Year-over-
Year Percentage Change, 2005-2009 (in billions $)
Commercial Card Market to Grow in 2010
Figure 1-2: Global Commercial Payment Card Purchase Volume Forecast, 2009-
2014 (in billions $)
Purchasing, Fleet to Add Most Purchase Volume
Table 1-3: Global Commercial Payment Card Purchase Volume by Category,
2009-2014 (in billions $)
U.S. Market Forecast
Table 1-4: U.S. Commercial Payment Card Purchase Volume Forecast and
Year-over-Year Percentage Change, 2009-2014 (in billions $)
Visa Leading U.S. Commercial Card Brand
Figure 1-3: Share U.S. Commercial Payment Card Volume by Major Branded
Network, 2009 (%)
GDP Growth Stalls in 2009, to Rebound in 2010
Emerging Economies May Be Greatest Prospect for Commercial Cards

Charge-off Rates, Unemployment Go Sky High
Rising Delinquencies, Charge-offs, Unemployment to Continue Higher
“Real” Unemployment Rising, a Sign of Further Trouble Ahead
Total Firms Contract to 29 Million
Table 1-5: Total Number of U.S. Firms and Total Employment for Employer Firms
and Non-Employers/Self-Employed, 2005-2009 (in millions)
Business Bankruptcies Skyrocket
Commercial Generated Revenues Down Dramatically in 2009, to Rebound in
2010
Figure 1-4: U.S. Commercial Generated Revenues and Percent of Total U.S.
Firm Revenues, 2005-2014 (in trillions $)
Visa’s Commercial Consumption Measure
Commercial Card Trends in a Down Economy
Commercial Cards as Cost Reduction Tools
Commercial Cards Ready to Horn in on Paper and EFTs
Sagging Economy May Spur Adoption of Cards and Systems
Satisfaction is High
Managing Risk Through Analytics
Payment Fraud Up in 2008
Innovative Commercial Payment Options Reshape Market
Efficiency, Security and Control Price of Entry
Outsourcing Make Entry Easier
Global Marketing Spend of Major Brands Declining
Figure 1-5: Major Payment Card Brand Marketing Expenses, 2006-2009 (in
millions $)
Business Card End-User Demographics
15 Million Business Card Users
Table 1-6: Usage Rates for Selected Credit Card Classifications: Have or Use,
Used 12 Months, and Used in last 30 Days, 2009 (% U.S. adults)

Baby Boomers are Top Card Users
Part-time Workers Less Likely, Self-Employed More Likely
Professional/Scientific/Technological Employees More Likely to Be Card Users
Business Purchasing Involvement: Dramatically High Across Brands

Chapter 2: The Market
Scope
Commercial Payment Card Categories
Products Out of Scope
Methodology
The Global Payment Card Market Overview
Rapid Expansion of the Global Payment Card Market
Global Payment Card Purchase Volume Declines in 2009
Figure 2-1: Global Payment Card Purchase Volume, 2005-2009 (in billions $)
Payment Cards Continue to Replace Other Forms of Payment
Table 2-1: Global Payment Card Purchase Volume and Year-over-Year
Percentage Change, 2005-2009 (in billions $)
The Global Commercial Payment Card Market
Global Payment Card Market Tops $1.0 Trillion
Commercial Market in 2009 Plummets
Figure 2-2: Global Commercial Payment Card Purchase Volume, 2005-2009 (in
billions $)
Table 2-2: Global Commercial Payment Card Purchase Volume and Year-over-
Global Market by Brand
Visa, Inc. Leads Global Market
Visa Europe Declines More Shallow
America Express No Longer on Top
MasterCard Growth Suffers From Advanta Collapse, Small Business
China UnionPay the One to Watch

Other Commercial Payment Brands Find Strength in Home Markets
Table 2-3: Annual Global Commercial Payment Card Purchase Volume by
Brand, 2005-2009 (in billions $)
Global Brand Share Shifts in Visa’s Favor
Figure 2-3: Share of Global Commercial Payment Card Volume by Brand, 2009
(%)
Global Market by Category
Innovation into Category Extinction
Corporate Cards’ Steady Growth Falters
Small Business Cards Suffer Largest 2009 Decline
Purchasing & Fleet Cards Suffer from Lower Gas Prices
Prepaid & Benefit Cards Keep Growing
Table 2-4: Global Commercial Payment Card Volume by Category, 2005-2009
(in billions $)
Global Share by Category
Network, 2009 (%)
The U.S. Commercial Payment Card Market
U.S. Market Accounts for Bulk of Global Purchase Volume
U.S. Payment Card Purchase Volume Declines in 2009
Figure 2-5: U.S. Commercial Payment Card Purchase Volume and Percentage of
Total Global Commercial Card Payment Volume, 2005-2009 (in billions $)
Table 2-5: U.S. Commercial Payment Card Purchase Volume and Year-over-
U.S. Market by Major Brand
Visa in U.S. Grabs Largest Share
American Express’s U.S. Business Suffers
MasterCard’s Robust U.S. Growth Does an About-Face
Discover Only a Minor Player

Table 2-6: Annual U.S. Commercial Payment Card Purchase Volume by Major
Brand, 2005-2009 (in billions $)
Market Forecast
It Wasn’t a Very Good Year
Hope for a Rebound in 2010
Commercial Card Market to Grow in 2010
Figure 2-6: Global Commercial Payment Card Purchase Volume Forecast, 2009-
2014 (in billions $)
Through 2014 Growth to Grow Purchase Volume by 50%
Table 2-7: Global Commercial Payment Card Purchase Volume and Year-over-
Global Market Forecast by Brand
China UnionPay Becomes a Player
Table 2-8: Global Annual Commercial Payment Card Purchase Volume Forecast
by Brand, 2009-2014 (in billions $)
Global Market Forecast by Category
Purchasing, Fleet to Add Most Purchase Volume
Corporate Cards to Grow at Slower Pace
Prepaid, Benefit Card Volume Growth the Most Robust
Small Business Volume Growth May be Hampered
Table 2-9: Global Commercial Payment Card Purchase Volume by Category,
U.S. Market Forecast
Figure 2-7: U.S. Commercial Payment Card Purchase Volume Forecast and
Percentage of Total Global Commercial Card Payment Volume, 2009-2014 (in
billions $)
Table 2-10: U.S. Commercial Payment Card Purchase Volume Forecast and
Year-over-Year Percentage Change, 2009-2014 (in billions $)

Chapter 3: Competitor Landscape
Overview
Visa Leading U.S. Commercial Card Brand

MasterCard a Close Third
Network, 2009 (%)
JCB and China UnionPay Notable in Global Market
Profile: Visa, Inc
Table 3-1: Visa, Inc. Key Performance Metrics, 2005-2009
Visa, Inc. Global Commercial Volume
Figure 3-2: Visa, Inc. Total Global Commercial Volume and Percent of Visa, Inc.
Total Global Volume, 2005-2009 (in billions $)
Table 3-2: Visa, Inc. Total Global Commercial Volume and Year-over-Year
Percent Change, 2005-2009 (in billions $)
Visa, Inc. Global Small Business Volume
Figure 3-3: Visa, Inc. Total Small Business Volume and Percent of Visa, Inc.
Global Commercial Volume, 2005-2009 (in billions $)
Table 3-3: Visa, Inc. Total Small Business Volume and Year-over-Year Percent
Change, 2005-2009 (in billions $)
Profile: MasterCard Worldwide
Table 3-4: MasterCard Worldwide Key Performance Metrics, 2005-2009
MasterCard Worldwide Global Commercial Volume
Figure 3-4: MasterCard Worldwide Total Global Commercial Volume and Percent
of MasterCard Worldwide Total Global Volume, 2005-2009 (in billions $)
Table 3-5: MasterCard Worldwide Total Global Commercial Volume and Year-
over-Year Percent Change, 2005-2009 (in billions $)
MasterCard Worldwide Global Small Business Volume
Figure 3-5: MasterCard Worldwide Total Small Business Volume and Percent of
MasterCard Worldwide Global Commercial Volume, 2005-2009 (in billions $)
Table 3-6: MasterCard Worldwide Total Small Business Volume and Year-over-
Year Percent Change, 2005-2009 (in billions $)
Profile: American Express Company
Table 3-7: American Express Company Key Performance Metrics, 2005-2009
American Express Company Global Commercial Volume

Figure 3-6: American Express Company Total Global Commercial Volume and
Percent of American Express Company Total Global Volume, 2005-2009 (in
billions $)
Table 3-8: American Express Company Total Global Commercial Volume and
Year-over-Year Percent Change, 2005-2009 (in billions $)
American Express Company Global Small Business Volume
Figure 3-7: American Express Company Total Small Business Volume and
Percent of American Express Company Global Commercial Volume, 2005-2009
(in billions $)
Table 3-9: American Express Company Total Small Business Volume and Year-
over-Year Percent Change, 2005-2009 (in billions $)
The Issuer Landscape
American Express, Issuer and Card Brand, on Top
JPMorgan Chase Vaults to Number Two
Wells Fargo Poised for Major Growth
Profile: JPMorgan Chase
JPMorgan Chase Commercial Card Growth Robust
Product Offerings
Table 3-10: JPMorgan Chase Commercial Card Product Portfolio, 2009
Chase Targets Small Business with Ink
Competing with American Express a Major Strategy
Chase Blueprint to Help Manage Paying Balances
Profile: U.S. Bancorp
Table 3-11: U.S. Bancorp Commercial Card Product Portfolio, 2009
Cash Rewards Small Business Card to Attract New Banking Customers
U.S. Bank Pilots Multi-Function Card
2008 Hot for Purchasing, Fleet Cards
Purchasing, Fleet Take a Breather in 2009
Table 3-12: U.S. Bancorp Key Performance Metrics, 2005-2009
Biodegradable PVC Fleet Cards for Voyager Customers

SmartPay Program Big Business for U.S. Bank
Profile: Advanta
Figure 3-8: Advanta Corp. Total Card Volume and Number of Accounts at End of
Period, 2005-2009 (in millions $)
Figure 3-9: Advanta Corp. Total Credit Card Charge-Offs and Charge-Off Rates,
Owned and Managed Basis, 2005-2009 (in millions $)
Q1 2009 Sees the Beginning of the End
Advanta Exits Credit Card Business
Advanta Problems Indicative of Larger Problem
A Look at Closed Loop Fleet Networks
Fleetcor Becomes a Player
Comdata Clinging to Number One
Wright Express Cannibalizing Business
Voyager, T-Chek Bring Up the Rear
Figure 3-10: Share U.S. Closed Loop Network Fleet Card Volume, 2009 (%)
Profile: Wright Express
Table 3-13: Wright Express Commercial Card Product Portfolio, 2009
2008 a Boon Year for Wright Express
Table 3-14: Wright Express Key Performance Metrics, 2005-2009
Lower Gas Prices & Fewer Transactions Lower Revenue in 2009
Wright Express Gets Federal Government Business

Chapter 4: Global and U.S. Economic Environment
Global GDP Growth
Figure 4-1: Global GDP for the United States, Ex-U.S. G7 Countries, and
Emerging and Developing Economies, 2005-2014 (in billions current $)
Growth Stalls in 2009
GDP Growth for 2010 and Beyond
Emerging Economies May Be Greatest Prospect for Commercial Cards

Figure 4-2: Share of Global GDP for the United States, Ex-U.S. G7 Countries,
and Emerging and Developing Economies, 2005-2014 (percent)
U.S. Unemployment and Credit Card Defaults
Delinquency Rate a Leading Indicator?
Delinquency Rate Volatility May Signal Change in Direction for Charge-offs,
Unemployment
Useful for Small Business Card Issuers
Charge-off Rates, Unemployment Go Sky High
Figure 4-3: Seasonally Adjusted Quarterly Credit Card Charge-off and
Delinquency Rates versus Unemployment, Alternative Measures of
Unemployment Rates and Spread, 1994Q1-2009Q3 (percent)
Rising Delinquencies, Charge-offs, Unemployment to Continue Higher
“Real” Unemployment Much Higher
Spread Expands Dramatically
Figure 4-4: Seasonally Adjusted Quarterly Credit Card Charge-off and
Delinquency Rates versus Unemployment, Alternative Measures of
Unemployment Rates and Spread, 1994Q1-2009Q3 (percent)
A Sign of Further Trouble Ahead
U.S. Business Landscape as Bellwether
Total Firms Contract to 29 Million
Table 4-1: Total Number of U.S. Firms and Total Employment for Employer Firms
and Non-Employers/Self-Employed, 2005-2009 (in millions)
Business Bankruptcies Skyrocket
Most Business Bankruptcies Lead to Liquidation
Figure 4-5: Quarterly Business Bankruptcy Filings, 1994-2009 (number)
Employment Drops 5%
Table 4-2: Percentage Change in U.S. Firms and Total Employment for Employer
Firms and Non-Employers/Self-Employed, 2006-2009 (in millions)
Fewer Firms Equals Fewer Commercial Card Accounts
Figure 4-6: Share of Total U.S. Private, Non-Farm Firms: Employer Firms versus
Non-Employers/Self-Employed, 2009 (%)

Figure 4-7: Share of Total U.S. Private, Non-Farm Employment: Employer Firms
versus Non-Employers/Self-Employed, 2009 (%)
Total Revenues Plummet to $28 Trillion
Table 4-3: Total Revenues of U.S. Employer Firms by Selected Sectors and Non-
Employers/Self-Employed, 2005-2009 (in billions $)
Service Sector Fastest Growing
Table 4-4: Percentage Change in Revenues of U.S. Employer Firmsby Selected
Sectors and Non-Employers/Self-Employed, 2006-2009
Figure 4-8: Share of Total U.S. Private, Non-Farm Firm Revenues by Selected
Major Sectors, 2009 (%)
U.S. Commercial Generated Revenues More Informative For Commercial Card
Market
CGR Up Modestly in 2008, Down Dramatically in 2009
CGR to Rebound in 2010
Figure 4-9: U.S. Commercial Generated Revenues and Percent of Total U.S.
Firm Revenues, 2005-2014 (in trillions $)
Moderate CGR Growth Through 2014
Visa’s Commercial Consumption Measure

Chapter 5: Commercial Card Marketplace & Innovation
Still Opportunity in Devastating Economy
Not Your Fathers Recession
Commercial Cards Seen as Cost Reduction Tools
Commercial Cards Closing in on Paper and EFTs
Commercial Card Potential Huge
Much Innovation on the Backend
Satisfaction is High
Commercial Cards Drive Lower P2P Transaction Costs
Commercial Card Risk at Every Level
Managing Risk Through Analytics
Fraud and Security

Payment Fraud Up in 2008
Table 5-1: Payment Types Seeing Most Fraudulent Activity, 2009 (%)
Table 5-2: Primary Party Responsible for Fraud Using Corporate/Commercial
Cards, 2009 (%)
Regulation Drives Product Evolution
New Product and Marketing Trends
Innovative Commercial Payment Options Reshape Market
One-Cards for Businesses Big and Small
Smart Cards Market Entry from Government Use
Mobile Pay End-User Willingness High
Biometrics, the Future of Card Use
Payment Systems and Expense Tracking Software
Marketplace Learning Spurs Innovation
Efficiency, Security and Control Price of Entry
Outsourcing Make Entry Easier
Software Tracking Other Payment Types Too
Sagging Economy May Spur Adoption of Both Cards and Systems
Personalization Meaningful in Corporate World
Do the Green Thing
Mindful Partnerships Motivate Small Business Use
Partnerships Can Increase Spending Too
Advertising Expenditures of Major Card Companies
Table 5-3: Top Banks and Associations Ranked by Advertising Spend, 2008 ($ in
millions)
Global Marketing Spend of Major Brands Declining
millions $)
American Express Leads in Global Marketing Spend

millions $)
Visa Second in Marketing Expense
millions $)
MasterCard
Discover

Chapter 6: Corporate Cards & Small Business Cards
Corporate Card Overhaul
Corporate Card Spend Overall to Decline 15% in 2009
Figure 6-1: Global Corporate Card Purchase Volume and Share of Global
Commercial Card Purchase Volume, 2005-2009 (in billions $)
Table 6-1: Global Corporate Card Purchase Volume and Year-over-Year
Newer Corporate Card Capabilities Offer Control and Flexibility
More Companies Using Available Systems for Greater Savings and Control
Prepaid Corporate Cards Take Onus off Employees
Opportunity in Mandated Card Use
Capturing More Purchase Volume
Mandated Card Use Allows More Control
Business Travel Hit Will Affect T&E Cards
Strict T&E Oversight the New Normal
Electronic Meeting Alternatives
Card Travel Spend Still a Bargaining Tool
Travel Spend to Bounce Back but Figures Differ
Business Needs Will Still Be a Factor
Small Business Cards: A Powerful Tool For Small Businesses
Small Business Card Volume Takes Dive
Figure 6-2: Global Small Business Card Purchase Volume and Share of Global

Table 6-2: Global Small Business Card Purchase Volume and Year-over-Year
The Glory Days of Small Business Cards
Small Business Cards Became More Sophisticated
Suddenly, the Market Changed
Can Card Terms Get Any Worse?
Card Reform Doesn't Cover Small Biz Cards
Banks’ Perspective: Self-Preservation
Turmoil Aside, Still Potential in Small Biz
More Small Biz Owners Use Cards for Financing
The Card Companies as Small Business Lenders

Chapter 7: Purchasing and Fleet Cards
Purchasing Cards: An Influential Category
The P-card/Fleet Market to Decline 12% in 2009
Figure 7-1: Global Purchasing & Fleet Card Purchase Volume and Share of
Global Commercial Card Purchase Volume, 2005-2009 (in billions $)
Table 7-1: Global Purchasing & Fleet Card Purchase Volume and Year-over-
P-Card Adoption and Growth Limited to U.S., U.K.
Purchasing Cards Lowers Procurement Costs
Table 7-2: Cost of a Procure-to-Pay Transaction, With and Without a P-Card,
2009
…Plus Enhances Efficiencies
Transaction Volume Rather Low
Table 7-3: Share of Average Monthly Transactions by Program Size as
Measured by Number of Cardholders, 2008 (percent)
Not Just Procurement Anymore
Purchasing Card Downside for Suppliers
P-cards Decrease Paper Transactions and Provide Data
GSA’s SmartPay Continues to Grow and Drive P-Card Adoption

Meeting Card: A Mix of T&E and P-Card
Fleet Cards: A More Specific P-card
Components of Fleet Card Revenue
Fleet Fuel Spend and Card Volume Up on High Fuel Prices in 2008
A Sharp Retreat in 2009
Figure 7-2: Total U.S. Fleet Vehicle Fuel Spend, Proprietary Fleet Card Volume,
and Percent Fleet Card Volume to Total Fleet Vehicle Fuel Spending, 2005-2009
(in billions $)
Proprietary Fleet Card Spending Slow Through 2014
Fleet Card Users More Informed
More Efficient Vehicles Slow Fuel Demand
Lower Fuel Costs Through Bulk Fuel Sales, Preferred Vendors
Figure 7-3: Total U.S. Fleet Vehicle Fuel Spend, Proprietary Fleet Card Volume,
and Percent Fleet Card Volume to Total Fleet Vehicle Fuel Spending Forecast,
Competition From Open Network Cards a Major Threat to Proprietary Fleet
Higher Fuel Prices = Higher Fleet Card Business, to a Point
Figure 7-4: Monthly Gasoline and Diesel Fuel Price Indexes (not seasonally
adjusted), 1999-2009 (index)
Volatile Fuel Costs
Figure 7-5: Average Annual Gasoline and Diesel Fuel Price per Gallon Forecast,
2006-2014 (index)
Future Expectations of Fuel Prices
Wright Express Mobile Payments Pilot

Chapter 8: Prepaid, Incentive, Payroll and HSA Cards
Prepaid Cards Pay It Forward
Visa, MasterCard Opened It Up
Prepaid & Benefit Cards Growth Most Robust
Expect Global Growth in Underserved Markets

Figure 8-1: Global Prepaid & Benefit Card Purchase Volume and Share of Global
Table 8-1: Global Prepaid & Benefit Card Purchase Volume and Year-over-Year
Excessive Fees Spur Unrest
Table 8-2: Sample Revenue Profile for Prepaid Card Product Excluding Float
Table 8-3: End-User Fees, Prepaid Cards
Nor Regulation…Yet
Regulatory Activity Heating Up
Incentive Prepaid Cards on the Rise
Time is Right for Incentive Cards
Flexibility Important to End-User
Card Loads Lower
Still Room for Merchant Cards
Payroll Cards: Efficient for Companies and Employees
Payroll Load to Reach $43 Billion by 2010
Direct Deposit Mature, Enter Prepaid Payroll
Savings is Clear, Compliance an Impasse
Is Walmart The Tipping Point?
Portable Payroll!
Health Benefit Cards and Soaring Health Costs
Figure 8-2: Total National Health Care Spending and Percent of Total U.S. Gross
Domestic Product, 2005-2014 (in trillions $)
Health Insurance Industry Shifting Burden
Health Benefit Account Types
The Health Benefit Card Universe
Figure 8-3: Total Out-of-Pocket Expenses and Percent of Total National Health
Care Spending, 2005-2014 (in billions $)
HSA Account Growth Stellar

Tax Filings Show the Growth Too
Figure 8-4: Total Health Savings Account (HSA) Contributions, Distributions, and
Filings, 2004-2008 (in billions $)
Interchange and Account Fees a Goldmine
Stellar Growth for HSA Spending at CAGR of 24% Through 2014
Figure 8-5: Total HSA Distributions and Percent of Total Out-of-Pocket
Healthcare Spending, 2005-2014 (in billions $)
Appeal of HSAs
HSA Card Volume Growth at CAGR of 27% Through 2014
Figure 8-6: Total HSA Distributions and Percent of Total Out-of-Pocket
Healthcare Spending, 2005-2014 (in billions $)
Pending Legislation May Make HSAs Much Less Attractive

Chapter 9: The U.S. Commercial Card End-User
Simmons Market Research Bureau Data
Card and Cardholder Classifications
Business Card User Penetration Rates
15 Million Business Card Users
Table 9-1: Usage Rates for Selected Credit Card Classifications:Have or Use,
Used 12 Months, and Used in last 30 Days, 2009 (% U.S. adults)
Table 9-2: Total Number of Users for Selected Credit Card Classifications: Have
or Use, Used in Last 12 Months, and Used in Last 30 Days, 2009 (in millions of
U.S. adults)
Card Holder Penetration Levels Hold Steady Year over Year
Table 9-3: Credit Card and Business Credit Card Usage Rates, Year over Year,
2004-2009 (% U.S. adults)
2004-2009 (in millions of U.S. adults)
Total Card Use Versus Business Card Use by Brand
2004-2009 (% U.S. adults)
2004-2009 (in millions of U.S. adults)

Business Card Penetration by Brand Year over Year Static
Table 9-7: Credit Card and Business Credit Card Penetration Rates, Year over
Year, 2004-2009 (% U.S. adults)
Table 9-8: Credit Card and Business Credit Card Penetration Rates, Year over
Year, 2004-2009 (in millions of U.S. adults)
Usage in the Past 12 Months at Two Percent Year over Year
Table 9-9: Credit Card and Business Credit Card Usage Rates in the Past 12
Months, Year over Year, 2004-2009 (% U.S. adults)
Months, Year over Year, 2004-2009 (in millions of U.S. adults)
Usage in the Past 30 Days Follows Static Trend
Days, Year over Year, 2004-2009 (% U.S. adults)
Days, Year over Year, 2004-2009 (in millions of U.S. adults)
Card Penetration Rates by Gender
Women Higher Penetration For Any Card, Lower For Business Card
Table 9-13: Credit Card and Business Credit Card Usage Rates, by Gender,
Year over Year, 2004-2009 (% U.S. adults)
Table 9-14: Credit Card and Business Credit Card Usage Rates, by Gender,
Year over Year, 2004-2009 (in millions of U.S. adults)
Men Show Slightly Higher MasterCard Usage in Past 12 Months over Visa and
American Express
Table 9-15: Credit Card and Business Credit Card Usage Rates in Last 12
Months and Last 30 Days, by Gender, 2009 (% U.S. adults)
Table 9-16: Credit Card and Business Credit Card Usage Rates in Last 12
Months and Last 30 Days, by Gender, 2009 (in millions of U.S. adults)
Business Card User Top Personal Demographics
Baby Boomers are Top Card Users
Several Demographic Characteristics Common Across Brands
Significant Lack of Use Among Blacks and Hispanics
Children in Household Not a Strong as Suspected

Table 9-17: Top Demographic Characteristics of Business Card Users, 2009
Table 9-18: Top Demographic Characteristics of Visa Business Card Users, 2009
Table 9-19: Top Demographic Characteristics of MasterCard Business Card
Users, 2009
Table 9-20: Top Demographic Characteristics of American Express Business
Card Users, 2009
Business Card User Top Work-Related Demographics
Note on Data
Individual Employment Income: High Earners Highly Likely
Table 9-21a: Indices for Use of Selected Credit Card Classifications, by
Individual Employment Income, 2009 (U.S. adults)
Table 9-21b: Total Number of Users for Selected Credit Card Classifications, by
Individual Employment Income, 2009 (in thousands of U.S. adults)
Table 9-21c: Penetration Levels for Selected Credit Card Classifications, by
Individual Employment Income, 2009 (% of U.S. adults)
Employed Adults in Household: Two Most Likely
Table 9-22a: Indices for Use of Selected Credit Card Classifications, by Number
of Employed Adults in Household, 2009 (U.S. adults) 197
Employed Adults in Household, 2009 (in thousands of U.S. adults)
Employed Adults in Household, 2009 (% of U.S. adults)
Employment Status: Part-time Workers Less Likely
Employment Status, 2009 (U.S. adults)
Employment Status, 2009 (in thousands of U.S. adults)
Employment Status, 2009 (% of U.S. adults)
Hours Work Weekly
Table 9-24a: Indices for Use of Selected Credit Card Classifications, by Hours
Work Weekly, 2009 (U.S. adults)

Hours Work Weekly, 2009 (in thousands of U.S. adults)
Hours Work Weekly, 2009 (% of U.S. adults)
Employed by Others/Self-Employed: Self-Employed Pre-disposed to Use
Table 9-25a: Indices for Use of Selected Credit Card Classifications, Employed
by Others versus Self-Employed, 2009 (U.S. adults)
Table 9-25b: Total Number of Users for Selected Credit Card Classifications,
Employed by Others versus Self-Employed, 2009 (in thousands of U.S. adults)
Table 9-25c: Penetration Levels for Selected Credit Card Classifications,
Employed by Others versus Self-Employed, 2009 (% of U.S. adults)
Length at Present Job: Long-Term Employees are Larger Share of Card Holders
Table 9-26a: Indices for Use of Selected Credit Card Classifications, by Length of
Service at Present Job, 2009 (U.S. adults)
Length of Service at Present Job, 2009 (in thousands of U.S. adults)
Length of Service at Present Job, 2009 (% of U.S. adults)
Type of Industry: Professional/Scientific/Technological Employees More Likely to
be Card Users
Table 9-27a: Indices for Use of Selected Credit Card Classifications, by Type of
Industry, 2009 (U.S. adults)
Type of Industry, 2009 (in thousands of U.S. adults)
Occupation: White Collar Dominates
Occupation, 2009 (U.S. adults)
Occupation, 2009 (in thousands of U.S. adults)
Occupation, 2009 (% of U.S. adults)
Job Title: Top Managers Highest Penetration but Owners/Partners Above
Average Users

Table 9-29a: Indices for Use of Selected Credit Card Classifications, by Job Title,
2009 (U.S. adults)
Job Title, 2009 (in thousands of U.S. adults)
Table 9-29c: Penetration Levels for Selected Credit Card Classifications, by Job
Title, 2009 (% of U.S. adults)
Company Size: Smaller Sees Greater Penetration
Company Size, 2009 (U.S. adults)
Company Size, 2009 (in thousands of U.S. adults)
Company Size, 2009 (% of U.S. adults)
Business Purchasing Involvement: Dramatically High Across Brands
Table 9-31a: Indices for Use of Selected Credit Card Classifications, by Level of
Purchasing Involvement in Last 12 Months, 2009 (U.S. adults)
Level of Purchasing Involvement in Last 12 Months, 2009 (in thousands of U.S.
adults)
Level of Purchasing Involvement in Last 12 Months, 2009 (% of U.S. adults)
Business Purchasing Area of Spend in Last 12 Months: Laptop/Desktop
Workstations Are the Top Purchases Among Business Cardholders
Table 9-32a: Indices for Use of Selected Credit Card Classifications, by Personal
Involvement in Select Areas of Spend in the Past 12 Months, 2009 (U.S. adults)
Personal Involvement in Select Areas of Spend in the Past 12 Months, 2009 (in
thousands of U.S. adults)
Personal Involvement in Select Areas of Spend in the Past 12 Months, 2009 (%
of U.S. adults)
Employed by Others: Categories
Employed by Others: Categories, 2009 (U.S. adults)

Employed by Others: Categories, 2009 (in thousands of U.S. adults)
Employed by Others: Categories, 2009 (% of U.S. adults)
Business Purchasing Trends by Card Type
Business Purchasing Involvement
Table 9-34a: Indices for Use of Selected Credit Card Classifications, by Level of
Purchasing Involvement in Last 12 Months, 2009 (U.S. adults)
Level of Purchasing Involvement in Last 12 Months, 2009 (in thousands of U.S.
adults)
Level of Purchasing Involvement in Last 12 Months, 2009 (% of U.S. adults)
Laptop/Desktop Workstations Are the Top Purchases Among Business
Cardholders
Table 9-35a: Indices for Use of Selected Credit Card Classifications, by Personal
Involvement in Select Business Purchasing Categories in the Past 12 Months,
2009 (U.S. adults)
Company Size: Smaller See Greater Penetration
Table 9-36a: Indices for Use of Selected Credit Card Classifications, Hours Work
Weekly, 2009 (U.S. adults)

Appendix: Addresses
Commercial Card Networks
Commercial Card Issuers

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