Mark Kehoe
13 SlideShares 18 Followers
Personal Information
Unternehmen/Arbeitsplatz
Melbourne, Australia Australia
Beruf
Student Experience Designer / Consultant
Branche
Technology / Software / Internet
Info
Experienced and engaging independent consultant with a wealth of technical and business skills acquired in demanding commercial roles. Skills include implementation design, project management, support and training in the field of Client Relationship Management (CRM), Student Experience, Social Media, Contact Centre Management, Self Service, SaaS within the Cloud Environment. Now focused on the higher education sector here in Australia I can help design your next student experience, offer best practice, mentoring, systems administration improvements, training, practical solution design and help design your student experience roadmap.
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rightnow oracle service cloud cx higher education crm sales student experience sales contact centre universities university well-being agent scripting agent desktop telephony mobility knowledgebase review agenda content vs knowledge workflow answer versioning analytics
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Präsentationen

(3)

Content vs knowledge

Vor 9 Jahren • 1268 Aufrufe

Signposting

Vor 9 Jahren • 457 Aufrufe

Student well-being discussion document

Vor 6 Jahren • 304 Aufrufe

Dokumente

(10)
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Rewriting the rules

Vor 10 Jahren • 579 Aufrufe

Incident audit report 100060

Vor 10 Jahren • 515 Aufrufe

How to use comparison and trend values in RightNow Analytics

Vor 10 Jahren • 533 Aufrufe

Comparison and trend within RightNow CX

Vor 10 Jahren • 329 Aufrufe

Instructions for answer versioning (aug 14)

Vor 9 Jahren • 204 Aufrufe

Instructions for answer versioning (aug 14)

Vor 9 Jahren • 566 Aufrufe

Knowlebdgebase review agenda

Vor 9 Jahren • 201 Aufrufe

Scripted navigation ideas for Oracle Service Cloud

Vor 7 Jahren • 252 Aufrufe

The sales contact centre cookbook

Vor 7 Jahren • 362 Aufrufe

Successful selling in oracle service cloud

Vor 7 Jahren • 321 Aufrufe
Personal Information
Unternehmen/Arbeitsplatz
Melbourne, Australia Australia
Beruf
Student Experience Designer / Consultant
Branche
Technology / Software / Internet
Info
Experienced and engaging independent consultant with a wealth of technical and business skills acquired in demanding commercial roles. Skills include implementation design, project management, support and training in the field of Client Relationship Management (CRM), Student Experience, Social Media, Contact Centre Management, Self Service, SaaS within the Cloud Environment. Now focused on the higher education sector here in Australia I can help design your next student experience, offer best practice, mentoring, systems administration improvements, training, practical solution design and help design your student experience roadmap.
Tags
rightnow oracle service cloud cx higher education crm sales student experience sales contact centre universities university well-being agent scripting agent desktop telephony mobility knowledgebase review agenda content vs knowledge workflow answer versioning analytics
Mehr anzeigen