Personal Information
Unternehmen/Arbeitsplatz
Melbourne, Australia Australia
Beruf
Student Experience Designer / Consultant
Branche
Technology / Software / Internet
Info
Experienced and engaging independent consultant with a wealth of technical and business skills acquired in demanding commercial roles. Skills include implementation design, project management, support and training in the field of Client Relationship Management (CRM), Student Experience, Social Media, Contact Centre Management, Self Service, SaaS within the Cloud Environment.
Now focused on the higher education sector here in Australia I can help design your next student experience, offer best practice, mentoring, systems administration improvements, training, practical solution design and help design your student experience roadmap.
Tags
rightnow
oracle service cloud
cx
higher education
crm
sales
student experience
sales contact centre
universities
university
well-being
agent scripting
agent desktop
telephony
mobility
knowledgebase review agenda
content vs knowledge
workflow
answer versioning
analytics
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