Jonathan Crane of IPsoft, a solution provider at the marcus evans Chief Information Officer Summit 2016, on how CIOs can prepare for the future IT landscape. Interview with: Jonathan Crane, Chief Commercial Officer, IPsoft

1. Interview with: Jonathan Crane,
Chief Commercial Officer, IPsoft
“Chief Information Officers (CIOs)
need to adapt to managing automated
processes rather than organizing their
functions around the more limited
capacity of manual workers. This is a
massive shift in mindset, but it will lead
to greater opportunity for more highly
skilled and varied job roles,” says
Jonathan Crane, Chief Commercial
Officer, IPsoft.
IPsoft is a solution provider at the
marcus evans Chief Information
Officer Summit 2016, in Los Angeles,
California, June 27-28.
How can Information Technology
(IT) and business operations be
transformed for competitive
advantage?
IT and business operations can and are
being transformed by the automation of
knowledge work. It will be what the
industrial revolution was to manual
labor – except that it will happen much,
much faster. As more organizations
invest in artificial intelligence (AI)
related technologies, IT leaders are
considering how to manage these
changes and concerns directly related to
their workforce.
Computational speed, machine learning
and natural user interfaces have both
advanced to the point where computers
can do jobs previously only humans
could do. With Amelia, our cognitive
agent, we are cracking the code of
emulating the human thought process
with computers. Our mission is to power
the world with intelligent systems,
eliminate routine work and free human
talent to focus on creating value
through innovation.
Digital employees are part of the future
hybrid workforce. Use them to absorb
routine tasks and re-structure your IT
organization to allow your “human”
team to spend their time planning,
analyzing and architecting the IT
infrastructure while their digital
colleagues carry out the day-to-day
tasks.
What intelligence do companies
need today?
Businesses need intelligence on their
operations and insights into their
customer satisfaction levels. Increased
data and automation is the best route to
achieving predictable outcomes but this
has to be assembled from a business
perspective. By digitizing processes
businesses will be equipped with the
necessary data that allows them to
apply analytics in order to optimize
every aspect of their operations and
move from a reactive focus to an
intensely proactive focus.
What makes Amelia a unique tool
for CIOs?
Amelia allows new processes to emerge
as she helps companies introduce new
service-enriching processes and
efficiencies not previously possible or
financially feasible. In turn, employees
can take on higher-level roles, such as
mining data, to formulate new ways to
enrich customer service.
In industries where compliance is
critical, companies can rely on Amelia to
follow governance rules precisely and
provide a full audit trail. Amelia will
never be a victim of “human error”, but
she comprehends the underlying
meaning of what is communicated just
as a human would.
What is the future of IT? How can
CIOs prepare for it?
Embracing a digital workforce means re-
thinking how you run operations. Do not
limit yourself to applying technology to
speeding up existing processes, use it
as the means to devise and launch new
processes and services. Competitive
edge will increasingly depend on how
CIOs can innovate based on the new era
of AI based technologies. Doing nothing
is a high risk strategy.
Intelligent digital labor will fundamen-
tally transform and improve how we
work and live. It will disrupt businesses
and industries on a global scale. This
shift goes well beyond deploying
analytics or machine learning systems in
pockets of isolation. AI is beginning to
mature and CIOs need to seize this
opportunity to transform their business.
The extent and depth of the transforma-
tion is nonetheless highly disruptive and
the most successful CIOs will be those
who are able to mitigate the risks of
transitioning to the digital era.
Educating the workforce about how the
result of automation can be more
satisfying and intellectually challenging
is key. They need to be aware of the
skills they will need in the future and
begin their own journey toward
equipping themselves for a new
environment.
Digital employees
are part of the
future hybrid
workforce. Use
them to re-define
your processes
and seize
competitive
advantage.
Getting Ready for the Future of IT

2. The Information Technology
Network - marcus evans
Summits deliver peer-to-peer
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About the Chief Information Officer Summit 2016
The Chief Information Officer Summit is the premium forum bringing leading IT
executives and solution providers together. The Summit offers an intimate
environment for a focused discussion of key new drivers shaping information
technology. Taking place at The Ritz-Carlton, Marina del Rey, Los Angeles,
California, June 27-28, 2016, the Summit includes presentations on the next
generation of CIO leaders, data breaches and security, staying ahead of user
convenience trends and mastering big data.
www.cio-summit.com
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Tel: + 357 22 849 313
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About IPsoft
IPsoft automates IT and business processes for enterprises across a wide range of industries by deploying digital labor. Through its
portfolio of world leading autonomic and cognitive solutions it provides services that allow its clients to secure competitive
advantage. Headquartered in New York City, IPsoft has 18 offices in 15 countries across the world and serves more than 500 of the
world’s leading brands directly as well as more than half of the world’s largest IT services providers.
www.ipsoft.com
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To view the web version of this interview, please click here: www.cio-summit.com/JonathanCrane