Traditional & online banking

A
SERVAY
ON

“AWARNESS OF TRADITIONAL BANKING & ONLINE BANKING
AMONG THE PEOPLE OF BHAVNAGAR”

BY
MANISHA VAGHELA

FLOW OF PRESENTATION

 INTRODUCTION OF TRADITIONAL BANKS AND ONLINE BANKING

 FACILITIES ,ADVANTAGIES AND DISADVANTAGIES

 RESEARCH METHODOLOGY

 DATA ANALYSIS & INTERPRETATION

 FINDINGS

 SUGGESTIONS

 CONCLUSION

 BIBLIOGRAPHY

2 vaghela_manisha13@yahoo.com BY: MANISHA VAGHELA

INTRODUCTION OF TRADITIONAL BANKS AND
ONLINE BANKING

 Meaning of bank
A banker or bank is a financial institution whose
primary activity is to act as a payment agent for
customers and to borrow and lend money. It is an
institution for receiving, keeping, and lending
money.

 Meaning of online banking
Online banking (or Internet banking) allows
customers to conduct financial transactions on a
secure website operated by their retail or virtual
3 bank, credit union.
vaghela_manisha13@yahoo.com BY: MANISHA VAGHELA

TRADITIONAL BANKING FACILITIES

 Open an account
 Open or create fixed deposits
 Renew fixed deposits
 Inquire about tax deduction
 Inquire about cheque status
 Request for a cheque book
 Request for a demand draft
 Stop payment of a cheque
 Apply for Auto, Mortgage, Home, Equity, student, or
personal loans
 Receive investment product and service information
 Order Travelers, cashiers, and regular cheques
 Transfer funds between accounts within the bank.


ADVANTAGES OF TRADITIONAL BANKING
SERVICE

 In traditional Banking transactions, you do not
need any type of security. The only matters that
you have to keep your bank papers of bank book
safe.
 If you are having any problem related to the
bank, you can immediately go to the bank and
solve your doubts.
 You can get any information related to bank and
still have any doubts,you can immediately ask.
 You do not worry about your bank papers till you
yourself give it to anybody else.

DISADVANTAGES OF TRADITIONAL BANKING
SERVICES

 In Traditional banking, your work any remain
uncompleted.
 If the papers of bank are lost, you also may lose
the right of your bank properties.
 In Traditional Banking, sometimes your work may
remain uncompleted which is wastage of time.
 In Traditional Banking, if employees are busy with
their bank, it any possible that they may not give
you the proper answer.
 Your bank papers are not secured through
Traditional Banking.
 In case of having any problem, every time you
6 have to rush to the bank.

FACILITIES BEING PROVIDE BY ONLINE BANKING

 View your account balance
 Print your account statement
 View transaction history
 Open or create Fixed Deposits
 Renew fixed Deposits or set/change maturity
instructions
 Transfer funds between account within the bank
 Track / schedule funds transfer
 Inquire about cheque status
 Inquire about tax deduction
 Request for a cheque book
 Request for a demand draft
 Stop payment of cheque

 Track recent account activity
 Authorize electronic bill payments
 Requests for copies of past statement and processed
cheques
 Order travelers, cashiers, and regular cheque
 Apply for Auto, Mortgage, Home , Equity, Student or
Personal loans
 Receive investment product and service information
 Transfer of funds between accounts;
 It brings efficiency in CRM (Customer relationship
management)
 Make Payment of bills
 Send and receive secure messages to and from the bank
 Put in requests for account statement of account by E-mail
registration
 Balance a cheque book

ADVANTAGES OF ONLINE BANKING SERVICES
 Availability
 convenience:
 performance:
 Transactional speed:
 Effectiveness:
 Shop & Payment:
 No Waiting:
 Set Ups:
 Ubiquity:
 performance:
 banking from anywhere in the world:
 Inexpensive:


DISADVANTAGES OF ONLINE BANKING

 “hackers” accessing your bank accounts.
 one needs to count with an internet Service
Provider.
 one need original set up for paying time is time-
consuming but will ultimately be a time saver.
 Switching banks can be more cumbersome
Online than on person.
 one must have basic computer skills and Internet
knowledge, must be comfortable using a
computer.


RESEACH METHODOLOGY

 Formation of the topic
 Hypothesis
 Conceptual definitions
 Operational definition
 Gathering of data
 Analysis of data
 Test, revising of hypothesis
 Conclusion, iteration if necessary


RESEARCH OBJECTIVES

 To know about the activities being provided by Traditional
Banking System.
 To know how Online Baking concept defers from
Traditional Banking concept.
 To know what is the role of internet in Banking Sector.
 To know what are the challenges of Online Baking.
 To know about the activities being provided by online
banking system.
 If the people are aware of Online Baking, then whether
they are using it or not.
 To know why doesn’t using online banking system.
 To know whether people in Bhavnagar are aware about
Online Baking or not.
 Whether people prefer to learn Online Baking or do their
transactions through Online Baking.

RESEARCH INSTRUMENT

Questionnaire:
A questionnaire consists of a set of
questions presented to respondents.
There are two types of questions:
Close end Questions:
Specify all the possible answers and provide
answers that are easier to interpret and tabulate.
Open end Questions:
Allow respondents to answer in their often
reveal more about how people think.

I prepared close ended questions for my research in
which the respondents have to answer in my selected
criteria’s.

SAMPLING PLAN

 Sampling Unit: my survey, the sampling unit
is the awareness of Online Banking among
customer of SBI in Bhavnagar.
Sampling Size:
For my survey, I surveyed 50 candidates as
follows:
NO. OF PERSON OCCUPATIONS
18 Businessmen
10 Government Servants
15 Student
7 Profession

DATA ANALYSIS &
INTERPRETATION


1. Have you know about online banking?

From the above table & chart, it is come to known that 76% people have
knowledge of Online Banking, in which 10 Government Servant, 18
Businessmen, 15 Student & 7 professional people. 24% people do not have
16 knowledge of Online Banking in which 10 Businessmen, BY: MANISHA VAGHELA
vaghela_manisha13@yahoo.com 1 student & 1
professional people.

2. Have you ever using online banking?

From the above table & chart, it is come to known that 56% people have
using of Online Banking, in which 7 Government Servant, 6
Businessmen, 9 Student & 6 professional people. 44% people do not
17 have using of Online Banking in which 3 government servant, 12 VAGHELA
vaghela_manisha13@yahoo.com BY: MANISHA
Businessmen, 6 student & 1 professional people.

3 .Do you think internet banking is very easy?

From the above table & chart, it is come to be known that use of
online banking is very easy. In which 54% of people who have to
using online banking are very easy of 32% people say not easy &
14 % people not responded.

4. Do you think Internet banking works very fast?

From the above table & chart, it is come to be known that use of online
banking is very fast. In which 58 % of 100% people who have to using
19 vaghela_manisha13@yahoo.com
online banking are very fast 28 % of 100% people say not fast & 14%VAGHELA
BY: MANISHA of
100 % people not responded.

5 . Do you think work done through internet banking gets completed?

From the above table & chart, it is come to be known that use of work with
online banking is completed. In which 80% of 100% people who have to
20 work with online banking is a completed. 16 % of 100% person says no &
4 % of 100% people not responded.

6.Would you like if internet banking is compulsory?

From the above table & chart, it is come to be known that internet banking
is compulsory or not . In which 50 % of 100% people who have to work
with online banking is a compulsory. 50 % of 100% person says no.
vaghela_manisha13@yahoo.com
21 BY: MANISHA VAGHELA

7. Is internet banking difficult to understand?

From the above table & chart, it is come to be known that internet
banking is not difficult to understand. In which 48 % of 100 % people
who have to work with online banking is a difficult to understand.52 % of
22 100% people say no.

8.Why do not you using online banking?
A.)Because of unknown concept
B.)Seems to be complicated
C.)Because of unknown procedure
D.)Any other reason

From the above table & chart, it is come to be known that 22% people of
100%have not using of online Because of unknown concept 26 % people of
100%have not using because Seems to be complicated 24% people of
23 100% have not using because of unknown procedure 28% people ofVAGHELA
vaghela_manisha13@yahoo.com BY: MANISHA 100%
have not using because Any other reason.

9. Do you desire to learn online banking?

From the above table & chart, it is come to be known that 86 % people
of 100 % desire to learn online banking. While 12 % people of 100% do
not desire to learn online banking and 2% people don’t gave response .

10.Should YOUR BANK arrange the programmers to aware the
public about Internet banking?

100% say BANKS arrange the programmers to aware the public about
Internet banking. While 38% people of 100% said no & 48% people of
100% have no responded.

11. Are you thinking internet banking hazardous?

100% thinking internet banking hazardous. While 32 % people of 100%
said no & 8% people of 100 % have no responded.

12. Are you thinking that Indian economy will touch new height in
banking sector because of online banking?

From the above table & chart, it is come to be known that 72%
people of 100% thinking that Indian economy will touch new height
in banking sector because of online banking. While 18 % people of
100% have no responded. And 48 % person of 100% not thinking
that Indian economy will touch new height in banking sector

RELATED INFORMATION

From the above table, it can be known those 44% people
having account in only one bank, 40% people having
account in two banks, 8% people having account in three
banks, 8% people having account in more then three
banks.


FINDINGS

 From my survey, I could come to know that there is
awareness of Online Banking to the customer of SBI
in Bhavnagar.
 More then 50% customers of BANKS using Online
Banking with internet.
 Educated people who are most of used Online
Banking.
 Online Banking is very easy, very fast, also
completed work with Online Banking
 Online Banking is not a difficult to understand & in
modern world it is compulsory.
 Most of people having knowledge of Online Banking
but they do not use because of unknown the
procedure.
 More then 50% people like to desire of Online
vaghela_manisha13@yahoo.com
29 Banking concept & procedure. BY: MANISHA VAGHELA

 People wants to BANKS arrange the
programmers to aware the public about Internet
banking.
 Many people thinking that Indian economy will
touch new height in banking sector because of
online banking.
 In 2013 modern world traditional banking system
is not using because of wastage of time &
everybody wants faster technology system.
 Most of people are satisfied with the facilities
provided by BANKS .

SUGGESTIONS

 The BANKS really should arrange programme to
make people learn Online Banking so that the
customers do not have to rush to banks which
ultimately save their time also.
 Online Banking is better option so it should use
instead of traditional banking because traditional
banking system is wastage of time & incomplete
process.
 The BANKS will have to think about how people adopt
their technology.
 For Online Banking English is necessary so
everybody should have basic knowledge regarding
English.
 The knowledge regarding how to do the online
banking and basic computer operating knowledge is
31
necessary so customer should have knowledge VAGHELA
vaghela_manisha13@yahoo.com BY: MANISHA of it.

LIMITATIONS OF THE STUDY

 Some respondents think to fill up my
questionnaire was a wastage of time according to
them.
 For general people survey, I had to prepare
questionnaire in Guajarati also.
 Time Constraints.
 Budgetary Constraints.
 The participants comprised a small sample, which
can be generalized across the sector.


CONCLUSION

 From the survey, it is confirmed that people know
about Online Banking. People do not using
Online Banking because unknown the procedure.
The knowledge regarding how to do the online
banking and basic computer operating knowledge
is necessary but some people do not know about
internet banking. So some people go with
transaction of traditional way. It may be in future it
is possible that no transaction will be done
through traditional banking system.


 In short, we can say that Internet Banking is
relatively a new concept in the global banking.
And compared to Banks Abroad, Indian banks or
state bank of India offering online services still
have a long way to go. It is passing through into
growth phase of its development cycle. Results of
recent developments and experiments in Online
Banking are yet to come, but it is assured that
Internet Banking will not remain as only a value
added tool as long as it becomes one of the most
important key to success into Banking sector.


BIBLIOGRAPHY

BOOKS:
 C.R. Kothari , Research methodology , PRINCE INDIA PRACTICE PVT.
LTD
(Research related information )
SITES:
 www.sbi.com [History, introduction & other more]
 www.online bankshub.com [importance & facilities of Online Banking]
 Wikipedia.org / wiki / bank [facilities provided by traditional banking]
 www.wikipedia.com (about bank)
 www.managementparadise.com
 www.scribd.com
 www.google.com
 www.bffph.com
 VISIT :
 SBI BANK – NILAM BAUG BRANCH
 HDFC BANK – DOWN CHOWK BRANCH


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