1. working in TEAMS

55. Understanding how other people see life is the key to understanding the “people business.”

61. DES HUNT – “ WHAT MAKES PEOPLE TICK”

104. A SIX STEP MODEL FOR CHANGE Identify the problem or Innovation Diagnose the situation and generate ideas Select the best option Plan to overcome resistance Implement the change Monitor and evaluate results Adapted from Bartol p 238

105. THE ACTION RESEARCH PROCESS Gathering Data Analysis and Feedback Action or Intervention Planning Implementing the action or intervention Evaluation

109. Role of members in a team

116. Changing the internal environment Present Desired 1 2 3 4 5 surface actual norms Establish new norms (+ve) Identify gaps in culture Close the gaps Reward systems success depends on strength, pervasiveness and direction of current culture articulate new direction

117. The Planning Process Mission Goals Plans Goal Achievement Strategic - top management 3 - 5 years Tactical - mid management 1 - 3 years Operational - first line / work unit <1 year }

120. Some Possible Conflicts

124. Factors Impacting on Organisational Activities Culture Organisations Activities Structure Technology Human Resources