the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically

1. Emotional
Intelligence
Developing Strong “People skills”
By
Mahmoud Zaghal

2. • Anyone can become angry – that is easy. But
to be angry with the right person, to the right
degree, at the right time, for the right
purpose, and in the right way – this is not
easy. Aristotle (approx. 350BCE)

4. • EI is just as important to professional success
as Technical ability
• Organizations are increasingly using EI when
they hire and promote

5. For example
• One large cosmetics company recently revised
their hiring process for sales people to choose
candidates based on EI
• The Result ???

6. • People hired by the new system have sold on
Average 91000 $ more than conventional
salespeople
• Lower staff turnover among the group chosen
for their EI

7. What is Emotional Intelligence
• Ability to recognize your emotions,
understand what they are telling you
• Realize how your emotions affect people
around you
• Perception of others; when you understand
how they feel, this allows you to manage
relationships more effectively

9. Self-awareness
• People with High EI are usually very Self aware
• They understand their emotions
• They don’t let their feelings rule them
• They’re confident
• They trust their intuition and don’t let their
emotions get out of control
• They take an honest look at themselves
• They know their there strengths and weaknesses
• They work on these areas so they can perform
better

10. Self-regulation
• Control emotions
• They don’t make impulsive careless decisions
• They think before they act
• Thoughtfulness
• Comfort with change
• Integrity
• The ability to say no

11. Motivation
• Willing to defer immediate results for long-
term success
• Highly productive
• Love challenges
• Very effective in whatever they do

12. Empathy
• Identify with and understand the wants,
needs, viewpoints of people
• Recognizing feelings of others
• Excellent at managing relationships, listening,
and relating to others
• Avoid stereotyping and judging
• Live their lives in a very open and honest way

13. Social skills
• Team players
• Help others develop and shine
• Manage disputes
• Excellent communicators
• Masters at building and maintaining
relationships

14. How Emotional intelligent are you ??
• Take the quize

15. Tips to improve EI…

16. Observe how you react to people
• Do you rush judgment before you know all of
the facts??
• Do you stereotype ??
• Look honestly how you think and interact with
other people
• Try to put yourself in their shoes

17. In your work environment
• Do you seek attention for your
accomplishments?
• Practice humility
• Give others a chance to shine

18. Examine how you react to stressful
situations
• Do you become upset every time there’s a delay
or something doesn’t happen the way you want?
• Do you blame others or become angry at them,
even when its not their fault
• The ability to stay calm and in control in difficult
situations is highly valued
• In the bussiness world and outside of it keep your
emotions undercontrol when things go wrong

19. Take responsibility !!
• If you hurt someone's feelings apologize
directly
• Examine how your actions will affect others
• If you must take the action how can you help
others deal with the effects

20. Take home message
• Although “regular” intelligence is important to
success in life EI is key to relating well to others
and achieve your goals
• Many companies now use EI testing to hire new
staff
• EI is an awareness of your actions and feelings
and how they affect those around you
• It means that you value others, listen to their
wants and needs, and are able to emphasize or
identify with them on many different levels

23. References
• Mindtools.com
• Daniel goleman “EI why it can matter more
than IQ 1995”